“abysmal customer service help line - now been on hold 30 minutes and subjected to repeat bs message god awful muzak...and yes ive alrready tried your bloody website - thats the reason im phoning you"”
“Appalling service. Use RM for business and many things 'vanish' each valuable items. They go to the returns centre never to be seen again. Customers get angry and damage our reputation. This company is definitely an example of the mess our country is in. Trying to get help (Tracking assistant a joke!) and now it's 30 mins listening to classical music... This package has been missing 10 weeks and many others vanish and they NEVER compensate as they should. Awful company.”
“Sent a small package to Canada using the International Tracking service costing around £9. Excellent tracking available with good detail of the location of the parcel up to the point of departure from the U.K.
After that absolutely nothing!!!!
Very disappointing and not what we thought we were paying for. Package took 10 working days to arrive and not the advertised 5-7.”
“The tracking for royal mail is getting worse than ever ,it tells you one thing and then the parcel gets deliverd before the tracking has caught up to it , ive used yode, dhl snd hermes befor and your parcel tracked daily not once a week , get your act together royal mail”
“item i ordered states on way to international logistic centre SL3 8AQ had tracking number this dated 2nd june 7days on no item but ordered item from scotland received in 2days what the difference us between scotland and Slough postal system dont know but honestly say royal male SUCKS they put stamps up and you dont even get parcels hardly not first time oarceks go astray let alone mail opened at times when received or damaged riyal mail not even wirth 1 star”
“Ive lost count of the number of parcels 'delivered' by RM that have arrived damaged. Letters arrive late, their CS are hopeless, compensation invariably is a handful of free stamps. One year was so bad, I ended up with enough free stamps to put on ALL my Christmas cards.”
“I sent a letter to Guernsey by recorded delivery from a Birmingham post office 5 days ago. The “certificate of posting” promised next day guaranteed delivery and that the letter could be tracked on Royal Mail online tracking.
I have just tried to track my letter on the Royal Mail website. It still shows only the posting date and says that my letter is still in Birmingham.
I paid £6.60 for a non-existent service.”
“my item states its in slough at the international logistic office done by rubbish royal mail this is after a full week of it arriving there still no parcel delivered please please bring back delivery by horse or pigeon royal mail your slow and totally rubbish profit profit profit no services to your customers at all and to think customers pay your wages by using your services royal mail you should be ashamed parcek has tracking number but never seems to move you should make it easy to track items not harder”
“tracking numbers mean nothing my parcel states international logistic centre since 2nd june and as never moved so you can not track a parcel properly Royal mail is only for profit not for customers”
“Paid for tracked next day delivery. Received text in the morning to say it had been dispatched. It is now 6.30pm and item still hasn't been delivered. Tracking shows it is still in a warehouse. I now won't get the item at all because tomorrow is Sunday! Royal Mail should stop offering a service they can't deliver!”
“Took US postal services 2 days to move a packet from USA west coast to London Heathrow. Less than 12 hours to go through UK customs. Royal Mail 5 days to move packet 25 miles to central London. Zelenograd then could not be bothered to deliver it had to collect. Despite their promise to deliver it on a certain day. Totally useless, incompetent.”
“When Royal Mail works [40 percent of the time] it is fine but heaven forbid you have a problem with...i.e missing parcels... do not expect any help, whether online, in person or on the telephone. They become non existent with unhelpful advice, irrelevant information, unanswered calls. Just exasperating nonsense going round and round with no resolution”
“Horrible excuse of a company, they should be shut down with immediate effect. Pathetic, incompetent lousy overall service in every aspect, they should be deemed unfit to carry out any type of service again. Let alone be allowed to deliver our mail and parcels, they disgust me.”
“Always always always have issues with Royal Mail delivering packages to me. Wish it didn't have to go through them when ordering from UK. It's a gamble every time and most times, I am disappointing never receiving my packages. Tracking says "Delivert attempted" but no one in and left a note. First off, there was no note...ever. Second off, my apartment complex is locked and secured and you cannot get in through multiple locked entrances without a key fob. All packages and deliveries go through the leasing office that then places packages in the package room. So how did they get all the way to my front door?? Lies.”
“WILL NEVER USE SERVICE AGAIN. Waste of money, will use courier in future. Took a letter for Dublin to the town Post Office on Tuesday lunchtime paid for tracking, it arrived at Chesterfield Friday lunchtime, a journey of 6 miles. A sorting error, I was told, due to having lots of things to deliver! Apparently still on PO target to reach destination country in 3 to 5 working days. Derbyshire to Dublin not Djibouti. Being busy doing the job you are in business to do isn’t an excuse it’s a sign of failure and incompetence. We send parcels to the same address via courier which arrive in a day, cheaper than PO quotes. So why did I stupidly trust the expensive Post Office to deliver a letter. Never again. The one star was for efficiently taking my money at the counter.”
“I sent a £25 voucher to friends that were getting married. I paid for recorded delivery and that was 2 weeks ago. I’ve had to chase it up and been on the phone to customer services for 40 mins! It’s not a free call but what a crock of.
I hate Royal Mail and wish I’d had it delivered with a courier !”
“Had 3 deliveries due from John Lewis. One item got sent to the wrong Delivery Office, just 2 miles from my home. Today its been sent to another Delivery Office 35 miles from my home!!
Called Royal Mail who just gave me some spin about it will be with me tomorrow but I don't hold out much hope!!
John Lewis have been great but one of the items in the parcel is discontinued so I've no option but to wait for Royal Mail to get it to me, rather than get a refund from John Lewis.”
