“Still, haven't heard from Emma Frankham or Hannah Ridley who emailed saying they were investigating my case for the stolen parcel
THATS EMMA'S EMAIL
As part of Royal Mail’s Chairman and Chief Executive Office, I have been asked to write to you regarding your recent complaint about non-receipt of item VB259856898GB.
I am so sorry to learn of the issue with this item as well as your poor experience trying to resolve this.
I understand you were claiming for an item you purchased from Amazon. Please can you provide me with proof of the items value in order for to me consider a claim for compensation for you?
Kind regards
Emma Frankham
Royal Mail - Chairman and Chief Executive Office
WHY WOULD A MANAGER LIE TO CUSTOMERS JUST TO SHUT UP...
Address: Royal Mail Group Ltd, 100 Victoria Embankment, London, EC4Y 0HQ”
“Do I have to give them a star!? I am writing this while waiting on the line for a response from their customer service line - 25 mins so far, but then they are 'very busy'!!! I have a very simple enquiry - 20 second question with an almost 'yes' or 'no' answer. And, no, my question is not answered by their Web site which I keep being asked if I have checked!! Maybe their customer service line is busy because the Web site is so dreadful, and maybe they should double the number of people answering the line - to two! Another 30 mins of my life that I can't get back and still no idea whatsoever of when I might get a response - no '55th in the queue' or expected waiting time '60 minutes'. Appalling customer service!”
“This is worst service provider.
1) Items deliver to International address
2) Lost Item claim didn't processed
3) Customer service executive least bother to address the problem
Don't this service ...”
“This service is trash, I asked them why my delivery was so late, and they gave me an answer as the things a knew from my delivery. Basically they told me 'we don't know nothing about your parcel'!!! Location, unknown! Arrival time unknown. It's unbelievable. Don't use this service or retail sellers that use it!!”
“I was expecting 2 parcels today, their tracking page says they have been delivered, there is even a photo of `a` door - no door number in the photo so no way to tell which door of the 30 identical doors in the block - and of course no parcels. Tracking page says that they left it at a `safe place` I requested - I never requested a safe place as there is no safe place in our block. Last week a different order was left at the door without anyone ringing the bell even though I was in all day. The 2 parcels should have been signed for, they just don`t care. Our postman must have changed recently, in the past when I wasn`t in, they left a calling card, nowadays they just leave parcels wherever if they feel like. We got mail from other residents nearby and some parcels are dropped off on our hallway, addressed to residents in the opposite block of flats. Horrific service.”
“Said they had tried to deliver when they hadnt. Said they would redeliver they didnt. Raised a complaint but they wouldn't give any feedback as to the problem. Royal Mail then sent parcel back to sender. I use other couriers without these problems. Royal Mail do not understand the concept o f customer service”
“We get our post around 5.30pm upto 6.30pm every day , it is so rediculous. I needed an itemurgenylt and paid for Special Delicery and it came next day around 2.30pm . Its madness and soul destroying .”
“Royal Mail lost my parcel in January, it is only now in may that they have finally paid for my lost parcel.
To say it’s been a nightmare to sort it out is an understatement, it seems that they like to lie to you hoping you will go away.
Their customer services help line number is a joke as they keep you hanging forever, come on Royal Mail ,you need to drastically improve things .”
“Royal Mail are a joke, twice they have given me a delivery slot and the second one I had to take a day off work as it fell on a Friday, I paid for next day delivery from the retailer, I was given between 09.58 - 13.58 and again it didn’t arrive, tried ringing CS and was on hold for over 40 minutes, it would help if they told you where in the queue u were, completely useless”
“Posted a mobile phone to virgin wrapped up properly with bubble wrap when it got there it was all damaged royal mail refusing to pay compensation because I don't have the packaging. Virgin don't keep the packaging they throw it away when they receive there parcels.i wouldn't send a phone saying it was perfect and arriving damaged they sent me some 1st class stamps as compensation Royal mail are bunch of crooks”
“Royal mail lost my parcel sometime in February. I have been contacting them through emails and phone calls but the response led to nothing. Their chief executive email emailed promising to resolve the case not knowing she is just doing some mind games! Isn't this sad and disgusting! What more do you expect from a postman who steals from customers if that type of behaviour is promoted by their top bosses!
Shameonya!
I know where to publish all the emails and phone call recordings so that everyone knows how corrupt the Royal mail is!”
“Depressingly poor service.... yet again. Package delivery not attempted and misleading communication saying on retention rather than just being honest and just saying the parcel missed the van. If the communication had been clear and honest I actually wouldn't have minded so much.”
“Waited in for a delivery between 835 and 1035 yep you guessed right no delivery it said it got delivered at 1256pm yet still no delivery the postman then knocked on my door just after 14.13pm wow only a waste of my full Saturday well done on your time keeping”
“I have never encountered such a horrible customer service. This is third time I had parcel delivered through Royal Mail. First two times I have been waiting for parcel. Delivery man never ever rang the bell!! Third time I had to deal with very rude delivery man, no point to even go to details! Very disappointing...”
“1 star is far too much! If they want to leave you waiting for someone to answer the phone for 2 HOURS!!! And still did not answer they should make the call free. The only reason Royal Mail are surviving is because they rip people off on there customer service number. What a joke!!! Worst company to still be running. Absolute shambles. Hermes here I come!”
“Pathetic Royal Mail customer service,if you like wasting your time just phone and listen to music for as long as you can stand it for.
First Class post its not anymore,but you will be asked to pay more for the third rate service.”
