“The worst mail service I have ever known. Not only do they deliver on time. They cannot tell you where your parcel exactly is.
My parcel should have been delivered on Monday the 5th of August and today it is 8th of August today and all I get from Customer Service that it is on Transit and they have been saying this since the 5th of august.
Very dissatisfied customer”
“Sent an anniversary package using Special Delivery Guaranteed by 1pm, they’ve sent it to somewhere completely incorrect, said they don’t know where it is and laughed at me on the phone when I said compensation will not solve this disgraceful behaviour.
Then they eventually found my package 5 days later, send it to the correct address, took my postage label off of it and made my partner pay for it in order to pick it up from them!
He showed them proof I’ve already paid for it and hey said they can’t give it to him unless he pays!
Disgraceful, joke of a company and I hope you go bust and everyone will slowly realise they should not use you for anything ever again.
I will not from now on. Will book a courier even for the tiniest letter.”
“Do not use Royal mail service, if they damage the item, they cannot offer compensation, reason "the item had not been packaged in accordance witch RM packaging guidelines"”
“Do not use Royal mail service, if they damage the item, they cannot offer compensation, reason "the item had not been packaged in accordance witch RM packaging guidelines"”
“Sat fresh flowers and melting chocolate in their dispatch office for 16 hours, failed to make same day delivery. Said it was due to having to use a relief driver. The individual reported our drive as being inaccessible but, on being asked again, could not now be sure. Suggested I seek compensation from the flower company! Disgraceful, insulting service to all, never again”
“Seriously is so annoying. From last 3 month letter are opened. Parcels not delivered. Someone better do something about this or Royal Mail will be bankrupt very soon.... postcode WS5”
“3rd parcel not delivered for a week in the space of 5 months, 1st parcel was 1st class which should take 3 days maximum but took over a week. Typical rubbish excuses from royal mail when complaining. They are no longer to be trusted to deliver the majority of the UK's parcels and letters.”
“Sent a parcel on the 48 hour delivery, they sent it to the wrong sorting office then told me it's 2 to 3 day delivery.
48 hours is not 3 days.
Now they are saying that it could take up to another 7 days to be delivered.
How can they get away with this kind of service it's shocking.”
“There was no sound of the doorbell ringing. I was standing in my hallway by the front door when suddenly an "Unable to deliver" card was thrust rapidly through my letterbox, and as it appeared I got hold of it and withdrew it from the letterbox. How ridiculous - the postman and I must have been standing facing each other either side of my frontdoor. I got my key and opened the door, but nobody was in sight, Postmen are obviously pretty good sprinters! I have to wait two days for redelivery. How does Royal Mail make any profit if they have to redeliver? This also happened to my daughter, who lives in another town, but she managed to catch the postman, who mumbled "I don't know what I was thinking."”
“Post office sold me a “track and sign” for an urgent delivery of keys to Spain. Told me 3-4 days maximum. I’m now into my 15th day and still no delivery. Royal Mail tracker a waste of time as Royal Mail can’t tell me where the parcel is. BEWARE as the 3-4 days is only an aim not the delivery time as the post office told me. In disputes with both companies as they are blaming each other. Can’t even claim for lost package for 20 working days which takes me into August. Disgraceful unhelpful company. I’m sure the selling of the product is a trading standard issue as post office did quote me 3-4 days maximum. I’m fighting this all the way.”
“I had a bad experience of being followed by a Royal Mail vehicle, being driven in a dangerous manner, but cannot find any way to contact them about the issue.
Vehicle, MX59 HFO, M1 junction 16, heading north., approx., 1745 hours 24/07/19”
“Appallingly arrogant organisation.h Paid £9.60 for Royal Mail Special Delivery by 13.00 next day. Small package containing an expensive hearing aid (£1695 each) for repair.
Paid for additional cover, (although RM included compensation that more than covered the replacement cost).
Well they lost it. And now they're putting many obstacles in my way avoid paying up.
I have: RM's own tracking information which shows the progress of the package step by step (and timed) until it vanished at the delivery depot in Golders Green.
RM are actively seeking to avoid paying up by requesting proof of posting (which I have supplied) and proof of cost (which I have also supplied).
Still sitting on their hands 30 days later and unrepentant at this appalling example of the very worst customer service I have ever encountered. Unnapologetic and arrogant.”
“Re my previous review complaining that my mail had been redirected from England to Kuala Lumpur instead of to my new address in Spain.... last week I received a letter from RM stating the problem has now been rectified. But,low and behold, today I have received two letters addressed to me but intended for the gentleman now living in Kuala Lumpur.... one of which is his bank statement. I have re packaged them and posted them on to him. Come on Royal Mail... have you sorted the problem out or am I still missing mail? Signed, Maureen Tinsley”
“Their website is the most confusing, badly linked, continually having to login in to move from page to page website I have ever experienced. DPD are cheaper, quicker and their app is a million times easier to use.”
“Royal Mail must be the most useless company I know. Try to phone their help line for any help, whatever number you press for help never works. Eventually you get in to a telephone on hold system that costs 5p per minute, so far I have never got through and continually telling me I am moving up the queue all the time charging me to try to get help for my £200 missing parcel.... What a useless set of idiots...”
“1st class parcel not delivered after 4 days, 2nd time a 1st class parcel has been late in the space of 2 months, very slow service with non existent customer service.”
