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Iown Reviews

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Iown 5 star review on 28th August 2021

Iown 5 star review on 16th August 2021

Iown 5 star review on 9th July 2021

Iown 5 star review on 6th July 2021

Iown 5 star review on 6th July 2021

Carlos Sakamoto

2

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a watch and got it pretty soon. I did not get a tracking code but im not sure if i was even supposed to get one as i did not select any spesific delivery method. Anyways i am pelased with the watch and the price of said watch. Overall I am happy with creationwatches. This was my second purchase and I will be a returning customer! regards Sami s”

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again.”

Posted 4 years ago

Dear Rod, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Website suggests watch will be dispatched within 24 hours. After waiting four days with no update I emailed the company. I was told it had shipped and was given a tracking number. For the next four days the tracking number did not register. I contacted customer services multiple times asking where my watch was, having paid for delivery within 5 days. Received generic "sorry for the inconvenience, your watch will be with you shortly". Specific questions were ignored. When the watch arrived it was not with the original boxes which the website said would be supplied, just a flattened unbranded box. The only saving grace was the watch itself was fine. So overall took far longer to arrive than suggested, appalling communications and customer service and a worthless box, however I can't fault the watch itself - Seiko skx009j.”

Posted 4 years ago

Dear Tim, Your watch has been sent by Royal Mail. For this kind of shipping direct tracking is not available sometimes. Royal Mail usually take around 5 to 7 days to deliver the watch to your address. The Original boxes are heavy and our courier service do not allow to send watches with the heavy boxes. Since package gets heavy because of which there is a possibility of that package getting stolen. Sorry for the inconvenience caused. We will keep in touch with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“No issues. Best price. Delivered within 2 weeks to Israel post office using registered airmail, without import duties.”

Posted 4 years ago

Dear Gregory, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“HAVE PURCHASED 4 WATCHES SO FAR AND CAN NOT FAULT THE SERVICE OR QUALITY OF THE WATCHES I TELL ALL MY FRIENDS THIS IS WHERE THEY SHOULD BUY FROM WILL BE MAKING ANOTHER PURCHASE IN NEXT COUPLE OF DAYS LOVE THE WEB SITE”

Posted 4 years ago

Dear Robert, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Didn't realise this was a non UK based company. After shopping around for the watch im after, I found this site with a very reasonable price, however I ended up paying more after I was lambered with a £26 custom charge. Don't get fooled with the low prices, factor in the custom charge to see if it's a deal.”

Posted 4 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Absolutely awful customer service. I bought my Seiko automatic watch from Creation about month ago. At start the watch the was perfect, however after 3 days of wear I noticed the watch was not holding time correctly and when held at certain angles would stop ticking. I immediately messaged someone about the fault, but after almost a week of to and from emails the best they could offer was $10 for the inconvenience. They refused to exchange/refund the watch even if I payed for shipping back to Singapore as the watch was in a "used" condition. Apparently because I adjusted the strap and took the protective stickers off they refused to look at watch, even though it was faulty. I can't get it seen by Seiko in the UK as Creation is not an authorised seller. I was livid with there customer service and would advise UK buyers to be weary as if you get a faulty product you are stuck with it.”

Posted 4 years ago

Dear Customer, We regret for the inconvenience caused. We always try to give best service to our customers. But we cannot breach our policy as your watch has been used, we cannot accept it for return/exchange. You can send watch back to us for repair as watch comes with 1 year warranty. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“This is my first purchase with Creation Watches, and it was perfection! I love my new Orient Bambino. The shipping was mind boggling fast. So overall I am very pleased with my first shopping experience at Creation Watches. Thanks for everything! Bill in Missouri, USA”

Posted 5 years ago

Dear Bill, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The watch arrived in 3 days to the Boston area and it's beautiful. I will definitely shop with Creation Watches again. Thanks!”

Posted 5 years ago

Dear Anonymous, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Really good service and fast proccess”

Posted 5 years ago

Dear Rand, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good level of prices, but higher cost due taxes, then not saving if you compare the cost for example with Amazon, then this will be my last purchase because in total not competitive prices.”

Posted 5 years ago

Dear Jose, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Just received by new SEIKO SKX007J from creation watches and very impressed. Watch arrived well packed, in excellent condition with documentation and in under 5 days to AUSTRALIA (over the holidays also). Thanks and will definitely buy from creation again”

Posted 5 years ago

Dear Cam, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“COMPLETE THIEVES! Only buy if you are willing to throw your money away. I am a very experienced online shopper and this website is just a complete scam. Took my money. Sent me a completely different watch to the one I ordered and now want me to pay to return something that wouldn't even be worth the price of the postage, so that they can take 3 weeks to decide if I am due a refund. There is no phone number or return address on the website and the process to even get authorisation and an address to return product to is designed to ensure you give up before completing it, so they never have to worry about refunding you.... The watch I ordered was not boxed and was so completely different to the one ordered, that there is no way it was a mistake. Plus the cheap, basic watch sent wasn't even advertised on their website. Total Scam...”

Posted 5 years ago

Dear Anonymous, We regret for late delivery, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Hello Order No: 10364901 when is the delivery?”

Posted 5 years ago

Dear Dmitry, We TOTALLY AGREE with your assessment! On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. We are working with our courier partner. Please be assure your watch will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Would rate it minus 5 star.. Totally fraud company which is stealing customers money. I've ordered a watch in August LAST year.. order #10245143 with tracking RT162877759SG. Sing Post confirmed it as lost or damaged. Ok. But since than No package, no refund, even no more replies to my e-mails. Amazing story. Creation watches, the Sing Post has refund you on 14th of August. Why don't you refund me after more then year of wait?! Next time I'm in Singapore, going to kick your asses.. We russians are quite touchy. Guys, NEVER deal with this frauds unless you're fine with have your money stolen like this.”

Posted 5 years ago

Dear Dmitriy, We are still working with SingPost, will update you soon. We always try to give best service to our customers. We regret any inconvenience caused. Regards, Sally

Posted 5 years ago

“I ordered my Seiko watch online at 9-10pm on 18 October and it was delivered to my home in Berkshire in the UK at 11 am on 22 October (one day earlier than estimated). I tracked it online from Singapore to Frankfurt then to Leipzig then to London Heathrow then to Reading Berkshire and finally to my home after which I receved a polite email from Creation Watches thanking me for my custom. The price I paid was £84 to Creation plus £27 to DHL to cover import duty, VAT etc. making a total of £111. The cheapest price I could find for in the UK was £131. That's what you call first class service.”

Posted 5 years ago

Dear Garry, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. P.S. In future, we recommend you opt for 'Royal Mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 5 years ago

“Same problem import duty levied on my watch of extra £40.00 NOT GOOD! At this stage of the process it’s to late to do anything about it. I think you need to be clearer in explaining how extra costs could be incurred it’s not enough to say we can’t do anything about it you need to point customers to Royal Mail if their import duties are less than dhl At the end of the day you are up against amazon on price and service this lack of clarity spoils the whole experience.”

Posted 5 years ago

Dear Chris, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“6 WEEKS STILL NO ITEM 24 EMAILS AND NO JOY REQUESTED REFUND”

Posted 5 years ago

Dear Alan, We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. Please keep in touch with us via email we will resolve your problem as soon as possible. Regards, Vanya

Posted 5 years ago

“Great service and had just what I wanted a seiko land shark . It came with all its guarantees and boxed . Creation Watches I would recommend and will be using again. Thanks A M”

Posted 5 years ago

Dear Andrew, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered from CreationWatches last Thursday afternoon. Item arrived, exactly as described, on Monday. Singapore to Texas, 2 business days - Will do business with, again.”

Posted 5 years ago

Dear John, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

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Iown is rated 4.3 based on 1,752 reviews