Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tomorrow will be 2 months since I placed my order, and I still have yet to receive it. While I understand that there is a major pandemic going on, I am having a hard time with a 2 month time frame. I will be canceling my order if not received within this week. As for your customer service, they have gotten back to me each time I email, within a day, which I do appreciate. Lynn Crisci”

Helpful Report

Posted 5 years ago

“Horrible condition of shipping bag, Rugs arrived opened at one end and very dirty. This is awful. I paid $60 for 2 day shipping - this is a nightmare. I have tried to call and cannot even get connected to a live person or chat agent. I was hoping for customer service that would satisfactorily resolve issue so that such an awful review would not be necessary. But this is totally unacceptable business practice.”

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Posted 5 years ago

“In May of 2020, I ordered rugs on three different dates. Two of those orders came in a reasonable amount of time and I love the rugs and the pads I chose. The third order, from May 4, 2020, has yet to arrive and shows that it still hasn't left the warehouse. Super frustrating. I have been working with customer service and I realize that my shipment initially went to another place, but this seems like an incredibly long wait.”

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Posted 5 years ago

“received exactly as I expected”

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Posted 5 years ago

“I refuse to submit a review on a product I have yet to receive. I submitted am inquiry and have yet to be told when I should expect to receive my product.”

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Posted 5 years ago

“Shopping on website was fine. Then I realized it had not told me if the item was in stock. I tried to cancel by phone. Cancelled using their written cancellation document they required. They shipped item anyway. 3 days later. I wrote email to Notify them about the prior cancellation and shipment notification. Return shipping policy needs to be stated clearer for items under $500.”

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Posted 5 years ago

“Best customer service ever! Old ladies appreciate the courtesy and the niceness of your representative, as well as the prompt return phone call.”

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Posted 5 years ago

“I have not received my rugs and it has been over 3 weeks, so it's hard to write a review. So far not great on the turnaround time.”

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Posted 5 years ago

“Just what I ordered! Fits perfectly in my space! Did comparison shopping and the price was the lowest. Thank you.”

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Posted 5 years ago

“I realize the COVID-19 has had an impact on all retailers and some adjustment time was required to figure out a way to safely ship orders. With that being said, after 2 months passed, I wrote to customer service about my order after receiving no notifications about it. Customer service promptly replied that the rug was out of stock and I was told I would hear back within a week regarding my order. I eventually heard back and the rug I ordered in MARCH came yesterday on June 5th. This is the first purchase I made from RugsDoneRight, so I’m not too jazzed to recommend or purchase again based on this experience. I’m unclear If I would have my rug yet if I hadn’t followed up.”

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Posted 5 years ago

“This company have real friendly people who listen to customer concerns and act to solve problems in the best possible way to the customer satisfaction, very pleased with my purchase.”

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Posted 5 years ago

“Good pricing, speedy delivery, and no sales tax.”

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Posted 5 years ago

“Rugs just delivered. Just what I wanted. Thank you.”

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Posted 5 years ago

“It has been incredibly difficult to get answers and proper customer service. Every inquiry I had about my order I was referred to complete an online form to receive any answers. How hard is it for a customer service representative to check the status of an order without an online form that has a response time of 24-48 hours? The price match is a joke! I’ve written multiple times that I need my order canceled and my requests have been denied.”

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Posted 5 years ago

“Beautiful.”

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Posted 5 years ago

“I had been looking for a specific size and pattern of a Safavieh rug and was so thrilled to find what I was looking for but I accidentally ordered the wrong rug, it was so close in color and pattern it wasn’t until I received the confirmation that I noticed the boarder was different. I emailed Right away and they cancelled my order and located and shipped the correct rug. They have a great selection of rugs and Jen in customer service went above and beyond, I’ll buy again in the future!”

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Posted 5 years ago

“I had reached out regarding the price of an item. I received a reply back right away and all my questions were answered. It was easy and efficient with no pressure. I will definitely look to purchase from you again when I’m need of a rug. Thank you! Dawn”

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Posted 5 years ago

“This is my go to store for killer great rugs! I love them! Five stars all the way.”

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Posted 5 years ago

“Well organized site providing good details about the rugs. I appreciated both my email and phone communication with RugsDoneRight where my questions were answered. This also gave me the confidence to enter a transaction with a business that was, at that time, unknown to me. GWS Los Angeles”

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Posted 5 years ago

“HORRIBLE CUSTOMER SERVICE. ABSOLUTELY HORRIBLE. I HAVE BEEN WAITING ON MY RUG FOR WEEKS AND CAN'T GET ANY INFORMATION ABOUT IT. NEVER EVER AGAIN!”

Helpful Report

Posted 5 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews