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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I bought a Samsung note 20ultra this pass September the screen went dark last night, not coming on at all. I am on the phone now with Janice at Samsung, my second call for the day after speaking to Rio earlier this morning. I tried the forced restart over 10 times, phone was on charge all night, I brought the phone to ubreakifixit as they suggested and what I am getting from these folks is process, procedure and policy. Which stipulates the next step is for me to mail the phone in for them perform their in house diagnostic. Ubreakitifix rep noted no sign of damages no sign of water damage said the phone is in perfect condition. I am asking for them to send me brand new phone and the response in process, policy, procedure. I asked for a supervise over 30 minutes ago and still none.......... This sucks royally.
Helpful Report
Posted 4 years ago
I wish I could give no stars. Brand new Samsung fridge delivered and it does not work. Samsung stated that because it was shipped to a commercial location they will not fix it. We have the fridge in a break room with 5 employees. They could not provide me with proof of this disclosure next to where I signed for the purchase or provide documentation of what is deemed commercial space. This company should be put out of business along with the terrible robots that work in customer service. They stole my money. Never will I purchase a Samsung product again.
Helpful Report
Posted 4 years ago
Been trying for over a YEAR dealing with a warranty issue on charger that never worked out of the BOX. I LAID EXTRA FOR WARRANTY per month. Received nothing. Total garbage rip off scam corrupt company reg to their warranty. Dget isgusting.
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Posted 4 years ago
Rubbish Customer Setvices.
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Posted 4 years ago
I have always been a Samsung fan, everything I buy is Samsung if they offer it. I purchased a Fold 2 phone with insurance. The phone broke and I made a claim. They said they would replace the phone, which didn't happen. A month later, they couldn't find the phone and would refund me. It has been two months since then and still no refund. Everytime we call, they talk in circles and never get anything done. This is a $2000 refund, not exactly a small amount. I pay Samsung for this insurance and they never help. They always send me to the insurance company that never helps. This is Samsungs problem since I pay them the monthly payment. Very disappointed in a brand I have spent tens of thousands of dollars on.
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Posted 4 years ago
My story is too long to write. Just look at the rest of the reviews. It concerns terrible customer service and complete confusion on their part. Our order was for appliances ordered in the beginning of Sept at homedepot. It is now Nov 17. We are only getting a partial delivery hopefully tomorrow. The fridge that we ordered is no longer in stock with no in-stock date in sight. Customer service was useless. We had to pay $300 over the labor day sale by ordering it from PC Richard. A nightmare!
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Posted 4 years ago
Awful customer service over my recent watch purchase and trade in. After a month, and sending the trade in back, I was billed £150 with no notice. Took 4 different departments to "deal" with the issue, and eventually they just gave me the trade in back. They said "I was lucky that it was the trade in that I got back, because otherwise if it had already been recycled, I only would have got 'market value' for it." The worst customer service I've ever had, and this isn't the first time. Learned my lesson and got rid of all my Samsung products.
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Posted 4 years ago
Bought the phone in UK, before moving back to Italy. Because of the region block I couldn t anymore use the phone in Italy. it was impossible to unlock it even contacting at least 10 times during a year the customer service. I really suggest you to buy other phones. Samsung customer service is owful
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Posted 4 years ago
Worst customer service in the world.
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Posted 4 years ago
i have been waiting over 2 months for them to replace my new dish washer and no one has i have called weekly and they say someone will call me back and no one does
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Posted 4 years ago
New software update bricked my out-of-warranty TV. 90 minutes on the phone with customer support, and escalation to manager ends up to: "we're sorry, we need to send a technician" (which you will have to pay for because you're out of warranty) Cost will be higher than a new TV. Complete fail.
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Posted 4 years ago
Customer warranty service is a joke. Product delivered with a defect requiring a service call. Their trick is to put a person of hold for hours in the hope that they will give up. My inline number one time did not change for over two hours, what a joke. Advertise customer service 24/7. Will never deal with samsung again. Their warranty is just for show be aware of this ploy.
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Posted 4 years ago
Customer Service is awful. Twice had to call to setup a tech appointment they lost my case information twice so they couldn’t link my issues. The Tech himself was Great, fixed the problem but noted the problem was related to the item itself and to reach out to Samsung to Resolve to fix. If I could give them Zero Stars I would. They will not fix problems they are responsible for. LG, Sony, Whirlpool are all my future electronic/appliance needs
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Posted 4 years ago
Daughter ordered a new phone using student discount and a second discount code which was available. Bought a case and screen protector from secondary seller (which arrived). 10 days later got a text message saying order for phone cancelled. After phoning customer services , said was because used second discount that was clear and obvious. Still took them 10 days to notice and they do the discounts. Shocking treatment for a loyal customer. Looking at iPhone now
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Posted 4 years ago
Terrible. They've canceled an order on me 2wk after it was placed. Still no refund or communication
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Posted 4 years ago
Had earbuds for 3 months and they cannot fix them because they are saying there is a dent on the ouside of the unit. I cannot see any dents as I take good care of them and second it's not even the reason why they are not working properly.
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Posted 4 years ago
I got a new phone and was supposed to get money back from the old phone. They said the phone didn't turn on and was still password protected (I had been using the phone literally until the day before I sent the phone to them). I asked for the phone back. As soon as I got it, I was able to turn it on and there was not need for password. I called them to complain and they said they could do nothing except to give me a $50 credit, which was less than the $75 money back I was supposed to get. What a ridiculous program and company! Never buying samsung phones again!
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Posted 4 years ago
Their customer care centre in the Philippines leaves you on mute hold for hours to improve their call times and that's before I've even taken delivery
Samsung 1 star review on 11th November 2021
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Posted 4 years ago
Hire people that know English first of all. They don’t understand anything and they hang up and make me do a survey instead of helping me… all i need a is a small clip and i cant even get one.
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Posted 4 years ago
It is indeed the WORST PHONE INSURANCE I have ever dealt with. I ordered a phone but I was in the middle of moving so I wrote in for it to be ordered to my new address. However, it was automatically sent to my billing address. (NOT THE ADDRESS I PUT IN TO HAVE IT SENT TO). It then took me three days of constant calling to actually get someone to help me. I was notified that I needed to file a police report in order to receive a phone. Police report cost me 8 bucks. The people that lived at my old address finally contacted me about having my phone. (two weeks later). I canceled the police report. (COULD NOT RECEIVE A REFUND FOR EIGHT DOLLARS). I finally received my new phone. IT IS BROKEN! IT TURNS OFF RANDOMLY AND WONT TURN ON OR CHARGE! WORST INSURANCE EVER!!! DO NOT USE!! I called to maybe receive a refund for the police report I paid for because of their mistake. No. I called for them to replace the messed up phone they gave me. No. This place is NOT WORTH A PENNY! DO NOT DO IT!
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Posted 4 years ago
Samsung is rated 1.2 based on 4,719 reviews