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Samsung Reviews

1.2 Rating 4,718 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,718 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Product has a manufacturing defect and the service executive himself told me that it will need welding. Which I do not want. On day one I have asked for product replacement/Exchange, and I have never agreed on repair service. Why are you asking or forcing me to repair it? a product which has a manufacturing defect i do not want its repair and want an exchange only. On every email I had asked for replacement and on every call it was informed/ told me that approval for exchange approval is pending. And in exchange you are bribing me for a 9 months extended warranty. Your product is faulty. I need immediate action on this for replacement. Regards, Shounak Sharma
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Posted 1 year ago
Don't buy samsung product as a customer point of they are very vert worst worst servicing to customer AC Product
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Posted 1 year ago
We purchased a Samsung electric stove under a year ago. The glass top has cracked twice. It’s a piece of junk. In April of this year I went online to purchase an extended warranty from Samsung care plus. They charged me 8 times and took $1200 from my account. I had to call my bank and get my money back. Now they won’t let me try or help me purchase another but just one this time. They dad they don’t trust me because I cxld the other 8. Really!! Customer service and the CEO office doesn’t care about the customer. So basically they sorry you were sold a piece of junk but nothing we can do for you. BUYERS BEWARE
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Posted 1 year ago
We purchased a tv but the stand for table mounted has not provided and after one week they are saying that stock unavailable....waste product don't buy any Samsung products.......
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Posted 1 year ago
Traded in my ipad to try the s9 ultra tablet. 2nd day of use, the wifi stopped picking up 5ghz and 6ghz wifi. Samsung connected by remote, checked the tablet, and said it was a hardware problem. Was told to return and a replacment would be sent out. That was a lie. Now Samsung has my trade in and claims they cannot send it back. They also were able to check that the broken S9 was on its way back to them through Fed Ex. Samsung says there is nothing they can do. They have my trade in and my broken s9 and they say they cannot send a replacement out until the trade in and broken tablet have been full documented until they credit my account, which can take weeks. So a billion dollar company cannot send out a replacement even though they say it is in no way my fault and they have my property. Its all right for Samsung not to hold up their end of the deal and screw a long time customer? I have 12 Samsumg products that my family owns. This interaction has left such a bad impression on me that im ready to start replacing with Apple products.
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Posted 1 year ago
Very pathetic service Even good condition product also they spooling it I did follow-up for more than 5 to 6 month for my Washing machine and AC 2 months Every time they are charging even though delay from their end
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Posted 1 year ago
I would give zero stars, purchased a $2800 fridge, had to $275 for shipping. Fridge stopped working after 6 weeks, sent a tech out and had a leak and would not replace the fridge, only a refund which takes 4 weeks to get, so my family is stuck with out a fridge for that time plus to 2 weeks it took to resolve. So 6 weeks no fridge! Won’t refund the shipping cost either. Do not recommend Samsung at all!!
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Posted 1 year ago
I had purchased fully automatic Samsung washing machine Model No WA70T4262GS/TL in Nov.2021. It is technically faulty designed machines. Neither its pulsator works to clean clothes properly nor it wrings clothes. Detergents used not washed out from clothes and remain stick with clothes. After drying clothes one will find dark heavy white spots of detergents. I sincerely advised to all please never buy any washing machines of Samsung.
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Posted 1 year ago
Samsung customer service is the pits. They are horrible. Refused to honor their 10-yr warranty which is slapped on the appliance. Double talking about which parts are covered and their repair people change prices from $100 to $600/ labor when you know you are correct about the warranty. I own 3 huge Samsung appliances in my home with receipt. I will never purchase anything else from Samsung.
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Posted 1 year ago
We spent a small fortune on a heat pump dryer, hoping to not have to worry about faults and repairs, three years in the machine is useless and samsung will not help us with warranty and repairs. Samsung seem to be alienating it loyal customers with dishonest warranty claims, slapping sticker all over the machines with warranty cover periods and extended warranty at the point of sale, but no help when your down the road looking an a huge repair bill. Shame on you Samsung, these will be the last Samsung products purchased in my home!
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Posted 1 year ago
Only star..because 0 is not offered. My 6 month old Galaxy A54 drops calls & errors "Not registered o a network". I have "bars" & ither phone on same network is ok. All by itself eventauuly clears. Random places. My A23 has no such trouble. I swapped SIM cards..problem did not follow. Samsung tries to tell me it's because I bought at Walmart. Next tech connected to phone & showed me I have muted calls. Tech says call didn't drop, I muted them. I asked for repair or replacement. Nope. Have to visit Samsung service dealer 50 miles away and prove I have a problem. Samsung won't stand behind their priduct. Techs do not listen or do not understand what they are told. This is why we need to make our products in USA. Not China, Korea, Mexico, Japan, Tiawan..USA! Maybe a fair product...but WORTHLESS CUSTOMER SERVICE!
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Posted 1 year ago
I would give Samsung 0 stars if I could. The customer service is absolutely HORRIBLE. I purchased a Samsung tv in November and started having problems with it literally two months later. I've been trying to get someone from customer service to assist me with getting a refund; however, it's been over a month and no one will assist me. I've written two letters to the Office of the President, and to no avail. Every time I call customer support, I'm told someone named Erik T has been assigned to my case and he will be reaching out to me. However, I have not heard from Erik T, and no one else is willing to assist me. I have never experienced such horrible customer service in my life. I will never purchase another Samsung product ever againl
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Posted 1 year ago
Since 2,3 days dailing i am calling for the installation of my television but i am not getting any service
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Posted 1 year ago
I recently purchased a Samsung oven, and it will be the last Samsung product I ever buy. The customer service has been absolutely shocking. From the start, there were issues with the oven: the dividing shelf was broken, and it also fails to maintain the correct temperature. When I contacted Samsung, they refused to replace the shelf, claiming it was not covered by the warranty, which only lasts 28 days. However, by the time the oven was delivered, it was already past this period, rendering their warranty practically useless. Despite their assurances that they would resolve the issue and contact me back, they never did. I even escalated the matter by emailing the CEO. The response I received was appalling; it took several prompts to get any acknowledgment, and when they finally replied, it was clear they hadn’t even read my email. They dismissed my complaint about the oven and did eventually resolve a missing purchase, stating that I hadn’t contacted them, despite my numerous emails proving otherwise. The customer service from Samsung is terrible. If you encounter a problem, don’t expect any help. I would strongly advise others to heed this warning and consider these reviews before purchasing any Samsung products. I, for one, will never buy from them again.
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Posted 1 year ago
I had a couple of issues with my Samsung Galaxy Ultra S23, went to the Westfield Starford store amd Hamas, who knows me from past visits, managed to sort my issues out wiylthin a matter of minutes. Very helpful nad certainly knows his Samsung products!
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Posted 1 year ago
Worst Company Don't By Any Product Of Samsung Special Air Conditioner My New Samsung AC Work Only 6 Month.It has been 2 years since I purchased and I have got it repaired 4 times, now it is kept aside. Customer care only charges money every time, don't buy please.
Samsung 1 star review on 19th May 2024
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Posted 1 year ago
Samsung fold 4. Black screen when I open it. This is the 3rd year I purchased a new phone. Very disappointed. I am not buying a Samsung again. Paid $1800 per phone and they malfunction somehow after one year.
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Posted 1 year ago
Purchase at your own risk I can't believe that the StormWash Top Control 24-in Built-In Dishwasher (Fingerprint Resistant Black Stainless Steel) ENERGY STAR, 48-dBA, Item #: 1630556|Model #: DW80R5060UG, that we purchased in November 2022 is already worthless. I've tried many different detergents and rinse aids over the past six months and my dishes still come out either dirty or full of film even after a second rinse cycle. Of course the warranty is only good for a year, why can't manufacturers stand by their products for more than a year? I won't purchase anything other than a cell phone thru Samsung.
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Posted 1 year ago
Samsung real fraudsters in the name of services they damage your furniture and its more then a month they are asking link that they will replace damage furniture but everytime just passing time pathetic management after damaging assets they are saying service of AC not required complete waste of time I was regular customer of Samsung but now its my last purchase ridiculous act
Samsung 1 star review on 18th May 2024 Samsung 1 star review on 18th May 2024
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Posted 1 year ago
Doesn’t fully submerge your items. I take clothes out and they are not clean. I won’t buy Samsung again based on the fact I feel they don’t do a good job washing things well. Wasting time, energy, detergent. Very disappointed in the washing machine.
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Posted 1 year ago
Samsung is rated 1.2 based on 4,718 reviews