Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new cell phone S20 FE , end of February and came totally full of problems, take to repair it where samsumg sent me, then it worked for 20 days and the same problems came back. Over heating, rebooting Apps,and signal problems!impossible to use, call samsumg and almost a month ago, they only tell me that they are going to evaluate, and that they are going to communicate, and I without cell phone and without being able to work properly, an absolute indifference, they do not care about the client. buy it in an official place samsumg, it is an embarrassment as they treat you, call so many times and never ever pass me with a supervisor, they always repeat the same meaningless phrases, I want the money or that they act responsibly and give me a cell phone that works!!”

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Posted 5 years ago

“Samsung mobile phones no longer have met my needs. I need an excellent camera, external storage, and great battery. They are asking a high price for less quality. I believe they are not addressing the needs of customer. The galaxy fold z 3 is nice but does not meet my needs in mobile. If the next note does not meet my needs, Samsung will no longer be my preferred brand.”

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Posted 5 years ago

“I purchased Samsung hob with built in extractor and i cannot use they said need to order new part it can take two weeks its ok i waited two weeks and now they saying that part not arrived i need to probably wait another two weeks i paid for this appliance around £2000 and i cannot make food i have two girls i did email customer service they sad someone gonna get in touch with me but just waisting my time never again Samsung customer service bad”

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Posted 5 years ago

“Locked out of phone as pattern no longer works. Samsung tech support have no idea how to fix. In different country with work so will not buy Samsung again. Should have got an iphone.”

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Posted 5 years ago

“I order a phone with other items, the phone has not been delivered 2 weeks after it was ordered, even when it was showing to be delivered by August 6th, it was not possible to cancel the order from the web page, not even canceling and returning items associated with the purchase, and right when tried to cancel via chat with a representative they denied canceling, instead said it was just shipped, instead of canceling forcing me to receive it and go through another ordeal trying to return. I have not even received confirmation of shipment and the customer service did not want to cancel my order.”

Samsung 1 star review on 11th August 2021

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Posted 5 years ago

“I had the Galaxy Samsung S10+, two days ago the phone breaks from falling from a height of about 6 inches. Complete garbage phone. Not durable at all. Then I spent about 6-7 hours yesterday trying to talk to Samsung reps, to be hung up on twice. All I wanted was answer on how to get my notes with important info on old phone to new phone. Nobody was of any help except for telling me to pay money to get it fixed. On top of that I found out the punk who set up my service in January of 2020 signed me up for lease program which I found out is a scam. I would’ve fully paid off phone months ago, but lease program traps you. Ended up paying extra months on a fully paid off phone. I will never use a Sprint or Samsung product in my life.”

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Posted 5 years ago

“I bought a new refrigerator from Samsung. I bought it during Covid. I didn't dream how this would affect quality. I bought a 4 door high-end unit. 2 of the 4 panels are defective on the outside. I would not recommend this product at all. I have talked to a service rep at samsung, and he basically said tough luck. I could cry every time I look at the refrigerator.”

Samsung 1 star review on 10th August 2021

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Posted 5 years ago

“I have owned every Samsung S series since the beginning My last 2 phones were the note and I always purchase the premium every sense is 6 plus August 23rd at purchased the note 20 ultra after its release Since then I have had 4 complete failure malfunctions not including the fact that every single note 20 ultra had a seaport failure I have bought 7 different Chargers Have run my insurance up for the year and have paid out a pocket for 2 note 20 ultras after my Insurance Is my last note 20 ultra went down June 17th I I've been playing the local repair cinnamon the Samsung waiting game since they said they didn't have the parts to repair it and they didn't have the phone to resend me a new one so they're going to reimburse me that was 8 weeks ago They may be go through a bunch of hassle and pull up records of purchases of the phones And submit it I've done this 3 times and they seem to keep losing my information and it keeps starting all over So here I am out $1390.99 again for the 5th time Once again Samsung does not want to do anything for me and drag me through the Mud after All of these years of loyalty I will say that this will be the last Samsung I will purchase for me or my family or any of my employees And I just found out that Best Buy will not even warranty a Samsung phone or tablet anymore So that should tell you something So unfortunately a platform that I've known and loved all these years I have to find another one that suits my purpose Because Samsung no longer cares about their customers or their product”

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Posted 5 years ago

“samsung maintenance team is the worst team ever thier call center don't have any information or updates ,they just keep promising to call you back but nothing happens there is no follow-up at all it will be last time to buy any thing from samsung very bad services”

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Posted 5 years ago

“I purchased a Samsung refrigerator 3 years ago and the freezer does not work anymore. I was told by appliance repair company it is leaking freon and would cost almost the price of a new fridge to repair. Spent an hour and a half on the phone with Samsung and when I asked if there was anything they could do for me, they took all of my information (which took another half an hour), then gave me the number of another repair company. I asked if this would be covered by any warranty and I was told "no warranty after 1 year". So basically almost 2 hours for them to give me a repair service I could have looked up in 2 seconds. Complete junk, terrible customer service, they do not stand behind their product and will NEVER buy anything Samsung again. Would give no stars if possible.”

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Posted 5 years ago

“When you buy a Samsung product, pray you don't need warranty repair (2 attempts, same product), no offer of replacement, long process of refund, still no end in sight. Probably not a Samsung customer anymore. Currently have 3 TVs, 5 phones and 2 sets of buds live.”

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Posted 5 years ago

“J ais appelé Samsung pour mon s10 que la vitre a cassé pour rien et peuvent rien faire pour moi!!!! N importe quoi !!”

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Posted 5 years ago

“Samsung Microwave Model ME18H704SFG. Purchased May 2019 and had the standard 1 year warranty. August 2021 hit the stop button with 15 seconds remaining when an item started to boil over. Open the door remove the item and the entire microwave died, Check all the circuits and outlets, they're good. Unplug to reboot the microwave and nothing. Called for service, $250 before diagnosing and ordering a part, but with a complete shutdown I'm figuring the motherboard. To repair will cost more than a new one, so there will be a new microwave but it sure as heck won't be a Samsung.”

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Posted 5 years ago

“I bought a kitchen appliance package which included DW, microwave, range and fridge. 2 months after I received them I started getting error messages on my dishwasher. I called Samsung and they arranged for a service technician. Over a period of 1.5 years I had a technician here 5 times. I finally asked on one of my calls to Samsung; at what point do you offer me a new DW. First I was told oh yes you certainly qualify with all these problems and he said they would call me with delivery details. When I did get that call I was told oh no nobody authorized that. We never give out new DW's. I was told my claim had been escalated but they just wanted to keep sending technicians here to look at it. I finally told them that I am throwing this piece of garbage out and will never ever in the future buy another Samsung and I will tell the same to all my friends and family. They never even responded so I guess it's not a big deal to them. Do NOT buy Samsung appliances!”

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Posted 5 years ago

“Bought a house with with all new Samsung appliances. The fridge/freezer stoped working. The first tech said it was the compressor and that it was covered under warranty but he had to order the part. A tech came a week later without the part and said it just needed to be charged for $300 and that nothing was covered under warranty (two months ago expired). He said that charging it was only a temporary fix. Then he said he could do it for $200 if we went outside of Samsung and cancelled the ticket!?!?! Super angry that the quality of the product didn’t last longer than 5yrs, and even more upset at the service provided by the techs. Oh and btw, don’t plan being able to get ahold of any real manager or customer service agent on the phone. Horrible experience.”

Samsung 1 star review on 9th August 2021

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Posted 5 years ago

“I purchased a Samsung gas range from Home depot online. It arrived damaged. I have been trying to resolve this for 3 months. Samsung is the worst. The customer Service people who answer the phones try to help but they have to follow the supervisor's instructions which is to call back in 48 hours. They always say that they will have a supervisor call you back, but it never happens. I had planned to buy all four kitchen appliances from Samsung but have completely changed my mine. After reading the reviews here, I will not be purchasing a Samsung phone either. Fair warning to people who purchase Samsung products!”

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Posted 5 years ago

“Purchase a Samsung smart TV model UN50NU6900B. TV died I contacted samsung-TV and discovered TV is out of warranty. I purchased the TV about three years ago. Samsung was in my top ten; but due to my recent experience, I will never purchase or recommend any Samsung product again. Before the TV died, red streaks appeared and then the black screen of death. I followed all the troubleshooting steps to no avail. I’m truly disappointed this product. I expected such a brand model to last at least 5-8 years.”

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Posted 5 years ago

“Samsung service is the WORST i have had in my 65 years on earth. A $2,000.00 refrigerator dies not even a year old. Call 1-800-samsung get a non english speaking rep. I had to make a total of 22 call each one was from 8 to 19 calls to get a rep in the USA. They closed out trouble ticket 2x with no reason given Lowes finally traded it for a new frige. stay far away from both samsung and LG look at the repair ratings BEFORE buying”

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Posted 5 years ago

“Samsung note 20 ultra the worst phone on earth”

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Posted 5 years ago

“Ordered a phone. Never received it. Samsung says it was delivered. Fedex confirms that Samsung's story is fiction. Samsung refuses to cancel or refund order. Seems like theft to me.”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews