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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I have owned every Samsung S series since the beginning My last 2 phones were the note and I always purchase the premium every sense is 6 plus August 23rd at purchased the note 20 ultra after its release Since then I have had 4 complete failure malfunctions not including the fact that every single note 20 ultra had a seaport failure I have bought 7 different Chargers Have run my insurance up for the year and have paid out a pocket for 2 note 20 ultras after my Insurance Is my last note 20 ultra went down June 17th I I've been playing the local repair cinnamon the Samsung waiting game since they said they didn't have the parts to repair it and they didn't have the phone to resend me a new one so they're going to reimburse me that was 8 weeks ago They may be go through a bunch of hassle and pull up records of purchases of the phones And submit it I've done this 3 times and they seem to keep losing my information and it keeps starting all over So here I am out $1390.99 again for the 5th time Once again Samsung does not want to do anything for me and drag me through the Mud after All of these years of loyalty I will say that this will be the last Samsung I will purchase for me or my family or any of my employees And I just found out that Best Buy will not even warranty a Samsung phone or tablet anymore So that should tell you something So unfortunately a platform that I've known and loved all these years I have to find another one that suits my purpose Because Samsung no longer cares about their customers or their product
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Posted 4 years ago
samsung maintenance team is the worst team ever thier call center don't have any information or updates ,they just keep promising to call you back but nothing happens there is no follow-up at all it will be last time to buy any thing from samsung very bad services
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Posted 4 years ago
I purchased a Samsung refrigerator 3 years ago and the freezer does not work anymore. I was told by appliance repair company it is leaking freon and would cost almost the price of a new fridge to repair. Spent an hour and a half on the phone with Samsung and when I asked if there was anything they could do for me, they took all of my information (which took another half an hour), then gave me the number of another repair company. I asked if this would be covered by any warranty and I was told "no warranty after 1 year". So basically almost 2 hours for them to give me a repair service I could have looked up in 2 seconds. Complete junk, terrible customer service, they do not stand behind their product and will NEVER buy anything Samsung again. Would give no stars if possible.
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Posted 4 years ago
When you buy a Samsung product, pray you don't need warranty repair (2 attempts, same product), no offer of replacement, long process of refund, still no end in sight. Probably not a Samsung customer anymore. Currently have 3 TVs, 5 phones and 2 sets of buds live.
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Posted 4 years ago
J ais appelé Samsung pour mon s10 que la vitre a cassé pour rien et peuvent rien faire pour moi!!!! N importe quoi !!
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Posted 4 years ago
Samsung Microwave Model ME18H704SFG. Purchased May 2019 and had the standard 1 year warranty. August 2021 hit the stop button with 15 seconds remaining when an item started to boil over. Open the door remove the item and the entire microwave died, Check all the circuits and outlets, they're good. Unplug to reboot the microwave and nothing. Called for service, $250 before diagnosing and ordering a part, but with a complete shutdown I'm figuring the motherboard. To repair will cost more than a new one, so there will be a new microwave but it sure as heck won't be a Samsung.
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Posted 4 years ago
3rd. review - Samsung galaxy watch - zero review After 6 weeks watch returned from factory not repaired under warranty since they lost the loose backplate that was supposed to be repaired with the non working watch with the serial number on it and would not take the serial number on the galaxy box. Consumer protection of N.Y.S. wrote a letter to them and it was returned like that. I wrote to c onsumer protection on how they returned the non working watch and asked them if they could follow up for me to get refund or new watch. What l am trying to say is don't ever buy a Samsung product that might have to be sent back to factory for warranty repair service - They have the worst customer service of any company l ever had to deal with. Again l wish that l had found this review site before l bought a Samsung product and will never buy another product in the future.
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Posted 4 years ago
I bought a kitchen appliance package which included DW, microwave, range and fridge. 2 months after I received them I started getting error messages on my dishwasher. I called Samsung and they arranged for a service technician. Over a period of 1.5 years I had a technician here 5 times. I finally asked on one of my calls to Samsung; at what point do you offer me a new DW. First I was told oh yes you certainly qualify with all these problems and he said they would call me with delivery details. When I did get that call I was told oh no nobody authorized that. We never give out new DW's. I was told my claim had been escalated but they just wanted to keep sending technicians here to look at it. I finally told them that I am throwing this piece of garbage out and will never ever in the future buy another Samsung and I will tell the same to all my friends and family. They never even responded so I guess it's not a big deal to them. Do NOT buy Samsung appliances!
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Posted 4 years ago
Bought a house with with all new Samsung appliances. The fridge/freezer stoped working. The first tech said it was the compressor and that it was covered under warranty but he had to order the part. A tech came a week later without the part and said it just needed to be charged for $300 and that nothing was covered under warranty (two months ago expired). He said that charging it was only a temporary fix. Then he said he could do it for $200 if we went outside of Samsung and cancelled the ticket!?!?! Super angry that the quality of the product didn’t last longer than 5yrs, and even more upset at the service provided by the techs. Oh and btw, don’t plan being able to get ahold of any real manager or customer service agent on the phone. Horrible experience.
Samsung 1 star review on 9th August 2021
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Posted 4 years ago
I purchased a Samsung gas range from Home depot online. It arrived damaged. I have been trying to resolve this for 3 months. Samsung is the worst. The customer Service people who answer the phones try to help but they have to follow the supervisor's instructions which is to call back in 48 hours. They always say that they will have a supervisor call you back, but it never happens. I had planned to buy all four kitchen appliances from Samsung but have completely changed my mine. After reading the reviews here, I will not be purchasing a Samsung phone either. Fair warning to people who purchase Samsung products!
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Posted 4 years ago
Purchase a Samsung smart TV model UN50NU6900B. TV died I contacted samsung-TV and discovered TV is out of warranty. I purchased the TV about three years ago. Samsung was in my top ten; but due to my recent experience, I will never purchase or recommend any Samsung product again. Before the TV died, red streaks appeared and then the black screen of death. I followed all the troubleshooting steps to no avail. I’m truly disappointed this product. I expected such a brand model to last at least 5-8 years.
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Posted 4 years ago
Don’t waste money on Samsung tv, constantly crashes, their customer service trying to blame it on out internet service. We have 2 TVs (one Samsung, one Sony, 2 smart phones and 3 computers), the only thing that looses internet connection is Samsung tv. Rubbish, waste of money Avoid!
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Posted 4 years ago
Samsung service is the WORST i have had in my 65 years on earth. A $2,000.00 refrigerator dies not even a year old. Call 1-800-samsung get a non english speaking rep. I had to make a total of 22 call each one was from 8 to 19 calls to get a rep in the USA. They closed out trouble ticket 2x with no reason given Lowes finally traded it for a new frige. stay far away from both samsung and LG look at the repair ratings BEFORE buying
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Posted 4 years ago
Samsung note 20 ultra the worst phone on earth
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Posted 4 years ago
Ordered a phone. Never received it. Samsung says it was delivered. Fedex confirms that Samsung's story is fiction. Samsung refuses to cancel or refund order. Seems like theft to me.
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Posted 4 years ago
Mobile phone repair service absolutely dreadful. Phone sent to Samsung repair service via JB HiFi - took 3 weeks before they said they couldn't/wouldn't repair because of water damage. Couldn't contact anyone in the repair team - JB HiFi had the same problem - we had no communication during the whole 3 weeks. Phone was sent back with scratched all over the back - phone is still usable (just microphone socket not working) but completely damaged on the surface - no way of contacting Samsung repair. Will never buy a Samsung again. Dreadful customer service.
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Posted 4 years ago
I purchased all new Samsung kitchen appliances for my new house. After using them for just over 1 year the dishwasher door opens in operation and the combination mirco wave door glass drops due to being heard on by double sided tape from manufacturing. Samsung are not interested due to the items being over a 1 year old. PLEASE AVIOD buying Samsung goods due to very poor customer services and the quality of their products
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Posted 4 years ago
I sent my Galaxy Buds Live to repair the case and they have not send my case back. The first month they keep telling me that they will send it to me within 48 hrs. I asked to escalate and they keep putting me on hold or they tell me that they will reach out to me within 48 hrs. Worst customer and repair center.
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Posted 4 years ago
Phone Repair Team SUCK!
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Posted 4 years ago
Follow-up to my lost Samsung smart watch- Now 5 weeks since I sent it out to factory for warranty repair - Review should be negative 0 not One as posted - Spent hours trying to get through to speak to someone about the warranty repair and when l do they either state watch cannot be repaired since they lost the back loose plate with serial number on it that was supposed to be repaired with the non working watch - They wont take the serial number that l have on the original box of a 8 month old watch -They are the worst incompetent company to deal with - very difficult to get hold off when you call the phone might disconnected or they hang up when you want to speak to a case manager - I wish l had read these Samsung reviews for warranty service before l bought the watch - I doubt if they will send back the non working watch and l will be out 200 dollars either way - I am now making inquiries to the Consumer Protection Bureau of N.Y.S. and filling out complaint forms . I am now in the process in trading in my two Samsung cell phones for 2 Apple phones. Samsung is a multi trillion company will the worst customer service and support. Anyone should think twice about buying a Samsung product that could require factory repair if defective.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,719 reviews