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Samsung Reviews

1.3 Rating 4,786 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,786 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 23rd June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Two terrible experiences buying Samsung products. Washing machine in 2020 - first one just wouldn't turn on, second one cracked, third one makes a terrible banging noise when is spins - the technician concluded that it was just a bad design!! Then bought an 85" TV on 30th June 21 - first one cracked screen, second one LED's broken and two months later we're still waiting for the replacement because their processes are so convoluted and complicated, we're dealing with about 4 different companies to try and resolve it. I have wasted HOURS trying to deal with this company. I WILL NEVER buy another samsung product again!!!
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Posted 4 years ago
WORST customer service EVER! I was literally transferred 12x just to make arrangements to have the dishwasher which I purchased from them installed. I was transferred to every dept but the correct one. the people on the line were friendly but each one more incompetent then the other. You absolutely need 2 hours to spare to speak with this useless company
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Posted 4 years ago
Worst CService I have ever dealt with. They stole £700 from me (I think there's a thief in their returns warehouse). I have been dealing with this issue for 4months. The email agents are plain stupid and also not given the policies to be able to actually help. I've spoken with the courier about raising an investigation and the police. Samsung still don't give a toss. I've just called them, waited 15min in a queue, spoken to someone who doesn't speak english (not the agent's fault!) who just didn't have enough launguage to help me. Then I tried again, again 15min wait, agent then put me on hold for 10 min, then HUNG UP ON ME! Tried again, phone line cut me off after 15min before I even got to an agent. I am LIVID. GIVE ME MY £700 BACK YOU THIEVES!!!!!
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Posted 4 years ago
i ordered samsung fridge and the due date for delevery was on 20 aug 2021. But till today delevedy has not haopened. The samsung helpline is also unable to tell when the delevery will be made. I could have purchased through dealers who are making delevery on the next day itself
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Posted 4 years ago
No shops, no helpful customer service. Silly deals. Website and his app it is terrible slow. Avoid
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Posted 4 years ago
Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.
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Posted 4 years ago
Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.
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Posted 4 years ago
There customer service is the worst and they don't give a danm about there customer that is all they needs to be said about that worthless company and there employes
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Posted 4 years ago
These appliances were advertised as black stainless steel and they are nothing more than BLACK SHRINK WRAPPED. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and chose a different brand. Unless Samsung chooses to find a "paint", replace the door or find other way to make this fridge look as advertised, I will no longer purchase Samsung products. And when I am at Lowes or HD, I make it a point to let their customers viewing refrigerators, know not to purchase a shrink wrap Samsung. Dozens have thanked me! Without an attempt at a resolve from Samsung, I will continue to spread the word.
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Posted 4 years ago
We bought all Samsung appliances including washer and dryer. Worst appliances ever. Within first month washer needed repair, door switch went out. Dishwasher always has OC or some kind of error code on it. No matter how you put your dishes in. Microwave went out in first 3 months with SE error code. Unplugged it for an hour still has error code so unplugged and left it for a month. Plugged it back in after a month it started working. Who knows. Stay away from these pieces of junk.
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Posted 4 years ago
live chat went dead, waited 15 minutes for a response, don't have time to be wasting
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Posted 4 years ago
I purchase a new galaxy S21+5G from Samsung and was told if I return my old Samsung Note 8 phone I would be given a $300 credit towards the new phone. I received my new phone and set it up and reset my old phone as instructed by Samsung and returned it in the same box that they sent me my new phone to Samsung with their shipping label thru Fedex. A week later I get an e-mail stating that the box they received was empty. I called them and told them it was not possible and told them exactly what the phone was wrapped in in the box. They said it was the wrapping I told them but NO phone. After looking into the matter further with the Fedex person at the store where I shipped it from she explained that the box showed a weight of .80 lbs and said if the box was empty as they claim the weight on the box would be much less than .80lbs. Now I am disputing the chargeback of $300. with my credit card company and Samsung has told my credit card company that I cancelled my order that's why the chargeback. Samsung is lying on 2 counts, one the box was empty and two I cancelled my order. Someone in their warehouse took my phone from the box because it was in perfect condition. Stay away from Samsung offers as they are dishonest.
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Posted 4 years ago
Samsung is a very waste product, I took the mobile 5 days, it stopped working after 5 days I went to deposit it in the service center, we got the mobile after 2 months, even after that the mobile is not working properly I told the company that My new phone is taken for 5 days, you get it replaced, the company says that you have to run it from there, so you are requested not to buy any Samsung product, I do not want that the way I have been disturbed, you people are also upset. Ho
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Posted 4 years ago
Malfunctioning refrigerator , malfunctioning oven . Lousy quality . Spend a few extra dollars for a quality brand . Avoid Samsung products altogether
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Posted 4 years ago
My barely 3 year old dryer failed to operate and it will cost more than I paid for it to repair. Called Samsung, they would do nothing to remedy the situation. I used the dryer an average of 3 times per week. Nothing like contributing to the landfill and other environmental issues, way to go Samsung. My repairman said most of his calls are on Samsung. Steer Clear.
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Posted 4 years ago
I bought a new cell phone S20 FE , end of February and came totally full of problems, take to repair it where samsumg sent me, then it worked for 20 days and the same problems came back. Over heating, rebooting Apps,and signal problems!impossible to use, call samsumg and almost a month ago, they only tell me that they are going to evaluate, and that they are going to communicate, and I without cell phone and without being able to work properly, an absolute indifference, they do not care about the client. buy it in an official place samsumg, it is an embarrassment as they treat you, call so many times and never ever pass me with a supervisor, they always repeat the same meaningless phrases, I want the money or that they act responsibly and give me a cell phone that works!!
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Posted 4 years ago
Good news finally on my Samsung galaxy smart watch - After 6 weeks and not being repaired under warranty and sent back to me in non working condition the Consumer Protection Bureau of N.Y.S. contacted Samsung and a corporate representative called me on the phone and told me they would be sending a new watch replacement - If not for Consumer Protection the watch would never have been replaced. If you live in New York and have a legitimate complaint after not getting results yourself the Consumer Protection Bureau will fight for you.
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Posted 4 years ago
Please do yourself a favour unless you are a through away person and replace an item, I have 8 children so for me its hard to buy a item new every year so i buy and repair when something goes wrong , i have many items from Samsung phones tvs laptops washing machines, dryer, and every time something goes wrong and there is no warranty , they want to know when who what , all i asked was can i get a quote but they want to know every thing about me, hey samsung I am supporting you but you dont support me when your product breaks down. All i want is repairs done without giving you detail when i use the bathroom.My name phone address ok, i don't need to give you my email address we are not friends by all means i just want a quote, and she wouldn't put me on to a supervisor she was arguing with me, enough, look SAMSUNG YOU ARE GOING BACKWOODS, YOUR REVIEWS ARE REFLECTING BACK TO YOU , LISTEN , LEARN, AND SERVICE, AND YOU WILL BE ON TOP, WE ARE NOT BANKS TO GIVE YOU MONEY WE NEED RELIABLE GOODS, AUSSIES STOP GIVING SAMSUNG YOUR MONEY BECAUSE YOU WILL LOOSE AT THE END TWO YEARS YOUR PRODUCT WILL NEED REPLACING .
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Posted 4 years ago
Please do yourself a favour unless you are a through away person and replace an item, I have 8 children so for me its hard to buy a item new every year so i buy and repair when something goes wrong , i have many items from Samsung phones tvs laptops washing machines, dryer, and every time something goes wrong and there is no warranty , they want to know when who what , all i asked was can i get a quote but they want to know every thing about me, hey samsung I am supporting you but you dont support me when your product breaks down. All i want is repairs done without giving you detail when i use the bathroom.My name phone address ok, i don't need to give you my email address we are not friends by all means i just want a quote, and she wouldn't put me on to a supervisor she was arguing with me, enough, look SAMSUNG YOU ARE GOING BACKWOODS, YOUR REVIEWS ARE REFLECTING BACK TO YOU , LISTEN , LEARN, AND SERVICE, AND YOU WILL BE ON TOP, WE ARE NOT BANKS TO GIVE YOU MONEY WE NEED RELIABLE GOODS, AUSSIES STOP GIVING SAMSUNG YOUR MONEY BECAUSE YOU WILL LOOSE AT THE END TWO YEARS YOUR PRODUCT WILL NEED REPLACING .
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Posted 4 years ago
Samsung mobile phones no longer have met my needs. I need an excellent camera, external storage, and great battery. They are asking a high price for less quality. I believe they are not addressing the needs of customer. The galaxy fold z 3 is nice but does not meet my needs in mobile. If the next note does not meet my needs, Samsung will no longer be my preferred brand.
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Posted 4 years ago
Samsung is rated 1.3 based on 4,786 reviews