Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 31st October 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung Microwave Model ME18H704SFG. Purchased May 2019 and had the standard 1 year warranty. August 2021 hit the stop button with 15 seconds remaining when an item started to boil over. Open the door remove the item and the entire microwave died, Check all the circuits and outlets, they're good. Unplug to reboot the microwave and nothing. Called for service, $250 before diagnosing and ordering a part, but with a complete shutdown I'm figuring the motherboard. To repair will cost more than a new one, so there will be a new microwave but it sure as heck won't be a Samsung.”

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Posted 5 years ago

“I bought a kitchen appliance package which included DW, microwave, range and fridge. 2 months after I received them I started getting error messages on my dishwasher. I called Samsung and they arranged for a service technician. Over a period of 1.5 years I had a technician here 5 times. I finally asked on one of my calls to Samsung; at what point do you offer me a new DW. First I was told oh yes you certainly qualify with all these problems and he said they would call me with delivery details. When I did get that call I was told oh no nobody authorized that. We never give out new DW's. I was told my claim had been escalated but they just wanted to keep sending technicians here to look at it. I finally told them that I am throwing this piece of garbage out and will never ever in the future buy another Samsung and I will tell the same to all my friends and family. They never even responded so I guess it's not a big deal to them. Do NOT buy Samsung appliances!”

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Posted 5 years ago

“Bought a house with with all new Samsung appliances. The fridge/freezer stoped working. The first tech said it was the compressor and that it was covered under warranty but he had to order the part. A tech came a week later without the part and said it just needed to be charged for $300 and that nothing was covered under warranty (two months ago expired). He said that charging it was only a temporary fix. Then he said he could do it for $200 if we went outside of Samsung and cancelled the ticket!?!?! Super angry that the quality of the product didn’t last longer than 5yrs, and even more upset at the service provided by the techs. Oh and btw, don’t plan being able to get ahold of any real manager or customer service agent on the phone. Horrible experience.”

Samsung 1 star review on 9th August 2021

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Posted 5 years ago

“I purchased a Samsung gas range from Home depot online. It arrived damaged. I have been trying to resolve this for 3 months. Samsung is the worst. The customer Service people who answer the phones try to help but they have to follow the supervisor's instructions which is to call back in 48 hours. They always say that they will have a supervisor call you back, but it never happens. I had planned to buy all four kitchen appliances from Samsung but have completely changed my mine. After reading the reviews here, I will not be purchasing a Samsung phone either. Fair warning to people who purchase Samsung products!”

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Posted 5 years ago

“Purchase a Samsung smart TV model UN50NU6900B. TV died I contacted samsung-TV and discovered TV is out of warranty. I purchased the TV about three years ago. Samsung was in my top ten; but due to my recent experience, I will never purchase or recommend any Samsung product again. Before the TV died, red streaks appeared and then the black screen of death. I followed all the troubleshooting steps to no avail. I’m truly disappointed this product. I expected such a brand model to last at least 5-8 years.”

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Posted 5 years ago

“Samsung service is the WORST i have had in my 65 years on earth. A $2,000.00 refrigerator dies not even a year old. Call 1-800-samsung get a non english speaking rep. I had to make a total of 22 call each one was from 8 to 19 calls to get a rep in the USA. They closed out trouble ticket 2x with no reason given Lowes finally traded it for a new frige. stay far away from both samsung and LG look at the repair ratings BEFORE buying”

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Posted 5 years ago

“Samsung note 20 ultra the worst phone on earth”

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Posted 5 years ago

“Ordered a phone. Never received it. Samsung says it was delivered. Fedex confirms that Samsung's story is fiction. Samsung refuses to cancel or refund order. Seems like theft to me.”

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Posted 5 years ago

“Mobile phone repair service absolutely dreadful. Phone sent to Samsung repair service via JB HiFi - took 3 weeks before they said they couldn't/wouldn't repair because of water damage. Couldn't contact anyone in the repair team - JB HiFi had the same problem - we had no communication during the whole 3 weeks. Phone was sent back with scratched all over the back - phone is still usable (just microphone socket not working) but completely damaged on the surface - no way of contacting Samsung repair. Will never buy a Samsung again. Dreadful customer service.”

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Posted 5 years ago

“I purchased all new Samsung kitchen appliances for my new house. After using them for just over 1 year the dishwasher door opens in operation and the combination mirco wave door glass drops due to being heard on by double sided tape from manufacturing. Samsung are not interested due to the items being over a 1 year old. PLEASE AVIOD buying Samsung goods due to very poor customer services and the quality of their products”

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Posted 5 years ago

“I sent my Galaxy Buds Live to repair the case and they have not send my case back. The first month they keep telling me that they will send it to me within 48 hrs. I asked to escalate and they keep putting me on hold or they tell me that they will reach out to me within 48 hrs. Worst customer and repair center.”

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Posted 5 years ago

“Phone Repair Team SUCK!”

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Posted 5 years ago

“Pretty much everything. The hearing quality of the phone is very poor. I purchased a phone and earphones and did not get a receipt at the store even though I asked for one and gave all the details for the invoice. service at the store was a disgrace overhaul. When I tried to get the receipt from all sorts of Samsung service centers, each one referred to a different center, no one answered the phone or called back. Still haven't received it.”

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Posted 5 years ago

“S21 Ultra 5G no fast charging 4 months after purchase. I had all Samsung phones over the years, S8,S9,S10,S20 and this never happened. paid £1400 for the phone, the charging port became loose and when trying to speak to tech support by the name of Ralph, he tried to make me feel like It is my fault or It is something on the software level and I should try resetting it.”

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Posted 5 years ago

“Never buy direct from this company. They have a policy regarding shipping to not replace your item until it’s not shown any movement for 10 days. I got notice my tv was loaded in a truck. Four days later it finally started moving. It went across the country and back again to its original destination instead of coming to me. And now it sits somewhere. Meanwhile I’m out a tv. And am told they need my patience. If I’d have bought from a store it would already have been replaced at their expense, not at all confident in future service.”

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Posted 5 years ago

“2TVs that were purchased were both defective and I've waited 7 months for the 1st one and now I'm on a 7 month process to wait for the 2nd 1 they don't answer the phone they don't answer and give you a straight answer all they wanna do is read off of a script because their moronic and don't understand how business works they don't give a damn about you or anybody else all to give a damn about is their income screw what you think it's screw what you are or think overtake”

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Posted 5 years ago

“I have used Samsung products both in the UK and abroad. Until now, I have been a happy customer. However, that has now changed. We bought a fridge/freezer directly from Samsung online.The model in question is the RB7300T 4 Series Frost Free Classic Fridge Freezer with All Around Cooling. The appliance was delivered on June 29th 2002 and completely stopped working on July 28th. I immediately contacted Samsung online via their chat option (after trying their online troubleshooting advice which failed miserably). I told them that I was appalled by the performance of the product and that I wanted a full refund. The next day I contacted Martin Dawes, the Samsung repair company. They informed me that the problems with this model are well know and that they would order the replacement parts and effect a good as new repair the following Wednesday. I advised them that not only was the f/f not working, it was constantly sounding an ear splitting alarm when plugged in! Again, they repeated that this was a known fault. I then contacted Samsung customer service and spoke to Gabriel. After numerous conversations, he stated that the machine could not be refunded as it was out of the statutory 28 day refund window! He promised me that the f/f would be repaired to the highest possible standard and he offered a £50 shopping voucher as compensation. My advice is do not buy this appliance and check that if you do buy a Samsung appliance that it has no known manufacturing issues!”

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Posted 5 years ago

“Honestly, do not attempt to even calling them for Mobile phone support. I told them 12 times my issues I'm experiencing and what I would want it to do and they keep repeating questions I already told them 3 to 5 times that it did not work. I was asking myself...Did they even listen to a word I said. Its insane how you get better support through facebook groups. Go there instead.”

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Posted 5 years ago

“I purchased one Note 9 from Samsung Galaxy outlet Elante Mall Chandigarh. I traveled to USA after buying it and got no or poor display under warranty. I was denied service in USA . After coming back to India I talked to your service centers in Chandigarh and Zirakpur who also refused saying that the warranty period is over. They demanded very high price for replacing the display. Do your mobile phones have such short life for the display unit. It is a matter of concern and shame that the quality of your phones is so poor. How do you expect a senior citizen to spend Rs70000/- on a mobile phone and pay Rs.13000/- to replace the display unit in one year as I couldn't come back to India under warranty period. Kindly help and advise. Regards Ashok Khanna Mob 9816108000”

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Posted 5 years ago

“Service is poor”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,628 reviews