Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 31st October 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a washer in November and at the end of June it stopped working in the middle of a wash cycle. The error code was failure to drain. I spend an hour looking for a filter. My wife called tech support and there is not filter. Tech support told us we would receive a phone call within 48 hours to schedule a technician to fix it. 48 hour passed and no one called. My wife called. The customer support people were very rude to her and after three hours on the phone, she was told they did not have anyone in our area to fix our washer. Instead, they would refund our money because it was still under warranty. She was told Samsung would take care of the unit disposal. She gave the customer no-support person the serial number and model number. She was told it would take two business days to process. Two days passed and nothing. My wife called back and was on the phone for another 4 hours. She was informed that we would be responsible for disposal of the unit, not Samsung. They also told her they needed a photograph of some stickers on the machine plus the bill of sale. She provided all the required items. Then they told her they needed the cash register slip from when we purchased the unit. Even though we had a bill of sale. My wife went to Home Depot and they helped her out. She sent all the documents requested and was told another 2-5 business days to process. We scheduled someone to pick up the broken washer. Five business days later we did not hear from Samsung. My wife called and was on the phone another three hours. She had to send all the documents a second time. Then she was told we could not dispose of the unit until the refund process was completed or our refund would be voided. They told us another two days. Two days passed and no one called us. My wife called again and was on the phone another three hours. She was told we had to open an account with Citibank to get our refund. The next day I called and Samsung said we were misinformed. We had to use a Citibank App to get our refund. My wife and I attempted to set up the app but it had issues. Four hours later it was still not set up, even with the assistance of Samsung. Two days later we had to call again. This time the app worked. We selected direct deposit. After words the refund was showing as a check. We called again and were assured it would not be a check but deposited into our account. Again, we were told it would take two business days. Two days passed and nothing. We called again. We were told it was sent to our account. There was nothing in our account. Five hours later on the phone, Samsuck told us it would be deposited in a mater of two days. Sigh...really? I filled out a complaint with BBB and some supervisor called us the next day. She told us it would be settled and told us we would hear from her on Monday. Monday came and went...guess what...no phone call! My wife called and was on the phone for another four hours. The person who promised to call told her we would be issued a check because they have a new refund system and are using a new bank. On July 25th 2020 customer no-service told my wife the check was sent on July 16th. It is now July 29th and no check. We are now looking for an attorney to take care of this. DO NOT purchase anything from this so called company. Samsuck has the worst customer service ever. We still have a broken washer, no refund, out time and money because of weekly trips to the laundry mat.”

Helpful Report

Posted 5 years ago

“I have never been so disappointed with warranty support and service. Phone was a lemon from the start and only option was to pay for repair before the warranty expired. Nothing in the organizational values are reflected in my experience.”

Helpful Report

Posted 5 years ago

“Been on the phone with Sorint/Tmobile for an hour. They overcharged me for six months during the switch. Then they did not want to refund my fees. After being on hold for 55 minutes, they hung on me. Called back and was hung on again...”

Helpful Report

Posted 5 years ago

“Your Samsung a51 isn't worth the price and trouble. Customer service isn't helpful with phone problems and data retrieval unless you have a Google account. Samsung backup or restore isn't useful”

Helpful Report

Posted 5 years ago

“Frig freezes up frequently. The worst house hold appliance I've ever owned. I will never agt by Samsung products”

Helpful Report

Posted 5 years ago

“Bought whole kitchen microwave never worked from day one they sent out repair place 4 times could not fix it. This now going on 8 months Samsung is by far the worst customer service I have dealt with. I asked to just send a replacement they told they could not do that because I bought it from Home Depot??? No one could ever explain why that was. So to date I am still dealing with it and very frustrated to say the least. They are terrible!!!”

Helpful Report

Posted 5 years ago

“I have been on the phone with the teams they send out for repairs and samsung five times. Things not working washer, dryer, refrigerator ice maker and drawer. First it all went grand one guy shows up but we requested that he must be vaccinated because my spouse has cancer which is now in his lungs. They said everyone is vaccinated. poor guy when i asked him he paused and I said hear the reading why i ask - he then said no I am so sorry to hear but I am not abs understand. He left with ice maker in hand as it was a warranty item. Called back Samsung great service updated my ticket then said we are putting you with a different repair group UBWF. Cool but prescreen saids yes i see warranty for ice maker . let's now get you to try for one service provider same day w vaccine- great guy explain about his family cancer issue right now. Now customer service back in the line you do not have a warranty you will have to pay. I said no no I explained i was just transferred from prescreen to you and yes they saw the ticket said they are ordering part and fir me to give to tech. customer service said no I have to call Samsung again and get them to fix. I just did i said then i called and was just talking to prescreen they once again transferred me to you... groundhog day for hours!!! I finally stopped being so kind and said no you transfer me back to prescreen they know where to look. I am shocked truly to be told all our reps are vaccinated (lie) and put my husband at risk and now this? With me being kind. trying to explain every time we come home from hospital i need to now sanitize his clothes - Covid in Miami is back. This is the very first negative review i have ever written and yep i've been on hold now for 12 minutes. Do you think he transferred me or gave up? Samsung yes good the companies they hire out- horrible!!!!!”

Helpful Report

Posted 5 years ago

“Honestly - I don’t understand how before your rep knows your address they give you a service date of 5 days away. You sell critical products with people that are elderly and disabled. Shame on you for not sending a tech out immediately to help people with disabilities with a fridge that’s less than 30 days old.”

Helpful Report

Posted 5 years ago

“I brought a Samsung fridge 7 years ago and I have had it repaired for the same issue 5 times. Samsung Customer Care should be called Samsung No Customer Care. I have had to pay for the last 4 repairs myself even though its the same issue and a known fault with the fridge. My advise never ever ever ever buy a Samsung product again, I wont be.”

Helpful Report

Posted 5 years ago

“We bought a complete kitchen of Samsung products about two years ago. The refrigerator leaked and caused lots of damage. The broiler on the gas oven has gone out twice in less than two years. We've already had to replace the refrigerator - obviously not with a Samsung. Will never buy another Samsung product and would strongly recommend that anyone looking for appliances absolutely avoid Samsung. Lots of money for a really, really bad experience.”

Helpful Report

Posted 5 years ago

“Ordered a freezer. They hit the credit card immediately. Was supposed to be delivered 07/21/21 never happened pushed back to Friday 07/24/21. Truck broke down XPO said driver had to return merchandise in 24-48 hours. Monday at 7 pm no merchandise now delivery is unknown Samsung who pays this shoddy outfit of XPO freight does nothing. All Adam from Samsung Appliance is give the standard customer service script and is useless. All we know is we paid and have no product. We have 2 of the Samsung phones 3 Samsung tvs and a missing freezer. Maybe time to reconsider buying their products.”

Helpful Report

Posted 5 years ago

“Front loader washing machine 16kilos. Was running well and we were very satisfied until a fatal electronic error code. No worries we thought, still in warranty period. Sorry to say that Samsung warranty support are appalling. If I could give negative reviews I would. Three weeks and counting and despite a report from their recommended service engineer to the effect it isn’t repairable all we are hearing is crickets. And their case managers are fiewalled behind email as the only contact method. After a while the off script insincere apologies on behalf of Samsung, given by their warranty hotline staff, begin to wear quite thin. Having once been a fan of Samsung white goods I am sorry to say it will be a long time if ever before I buy another. Their warranty support is the worst I have ever experienced.”

Helpful Report

Posted 5 years ago

“If I could give zero Stars I would. My TV suddenly stopped working after 6 months. It is now going on almost 1 months of trying to get this issue resolved talking to umpteen people and still have not gotten either ereplacement, repair, exchange, or refund. I have sent them everything they need and jump through all their freaking hoops and I'm still without a TV and no refund. I will never buy another Samsung”

Helpful Report

Posted 5 years ago

“Worst customer service I’ve had in 37 yrs. This company has no structure and departments don’t communicate at all. Their representatives phones don’t work and they constantly interrupt you when you’re talking. I purchased an oven less than a year ago and I’m trying to replace the door. They had a tech come out to look at it after saying it was covered under warranty. Apparently that was a lie because they then said we would have to pay. The door finally came after a couple weeks and guess what it was the wrong one. Even though the oven is still being produced they can’t send a door. So they’re supposed to refund us. 3 weeks have gone by and probably 10hrs of phone calls and still going in circles with these idiots because they don’t communicate. I really just want my oven replaced at this point but guess I’ll be calling my attorney. I will also report them to the BBB. I’ve never dealt with a business with so many incompetent people that have no idea how to do their job. It’s sickening and I will NEVER BUY ANOTHER SAMSUNG PRODUCT.”

Helpful Report

Posted 5 years ago

“They are the worst company! I purchased a brand new note 20 in March at best buy, after a couple of weeks, I began having multiple problems with the phone, I was told it was a carrier issue, I went to the carrier had everything reset, had them put me in a new network, new tower and paid for a new sim card, I continued having issues with calls, antenna, speakers and microphone, I called Samsung and was told it could be the parts or motherboard and told to go to their service repair center or mail it in, I told them I could not mail it in due to the problem of not being able to be 2+ weeks without a phone so they told me that my best option would be to go in person to their service center which is 90 minutes away and that if they were unable to fix it then they would replace it, I went twice to the service center to waste time and gas, they said they were unable to fix it and to call samsung for a replacement, I called them and they told me they can't help me unless I mail it and wait two weeks for diagnosis and if they can't fix it then they will replace it, they made me waste time and money to have me go around and then tell me basically the same thing again in which they should have told me in th. First place that no matter what I did I still had to send the phone in to them and be without a phone for two weeks, they are unable to replace the phone with out me sending my current phone first. I spend a lot of time and money wasted for no reason, if I wanted a piece of garbage I would of bought a used phone from ebay, I spend over $700 to buy a quality phone and got garbage! And their customer service skills are garbage!”

Helpful Report

Posted 5 years ago

“Samsung products are good, but the website sucks. Some items are shown to be sold out and some are but are not shown. You can spend a lot of time trying to purchase items that they send you emails about, customize your purchase, only to find they are out when trying to do the transaction. This has happened to me on multiple attempts to buy from them. Don't ever expect to get the items they are advertising, and if you want a Samsung product buy it elsewhere, or do what I did, find an alternative with equally good reviews and buy from another company. The website has cost Samsung multiple purchases from this buyer.”

Helpful Report

Posted 5 years ago

“Worst company with low quality products and service executives. The service executives are keen on taking your money away with out rectifying the actual issue. We bought a refrigerator and always its out of order, for repairing purposes we contacted the service executives, when they examine the fridge for the first time, they told that the issue is with heater and you should change that, we did that, even after that its not working properly(no cooling) and again they come and examined and told a different issue, like that everytime they come up with new issues and they don't have courtesy to do a follow up with the customer. Moreover the service executives behavior is rude, they are not willing to hear what the customer is saying, they didn't respond to calls, even after raising the issue with service head of India, the executives contacted and while my father is talking they hung up the call. WORST EXPERIENCE ever. Never ever go for Samsung products, its doesn't even deserve 1 star.”

Helpful Report

Posted 5 years ago

“Samsung is the worst I’ve ever bought!!!! Ice maker went out the week after warranty! And has gone out again. And now—every time I try to get water out of the dispenser-it makes a VERY loud grinding noise and also all during the day when it’s filling for the ice maker . DO NOT BUY SAMSUNG!!! Even their repairman will tell you the Icelanders are the very worst!”

Helpful Report

Posted 5 years ago

“I bought a phone from Samsung directly instead of my carrier. I financed it, which meant financing was through TD bank. I sent my old phone back to Samsung, and they said it wasn't in the condition we agreed on, so they told me they weren't going to pay me as much as we agreed on. The amount they offered was ludicrious, so I asked for it back so I could sell it outright. They declined and changed my monthly payment due to not as much credit on the account. By the time we got all that done, I had already set up my monthly payments. Now my monthly payments weren't enough, so they started charging me late fees more than my payments even though I was sending them a payment each month. I tried disputing the charges and they only would take off 1 late fee. It has been a nightmare working with them and TD bank and I'll never do it again. I finally just paid the phone off so I could be done with them.”

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Posted 5 years ago

“Very bad experience”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,628 reviews