Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,602 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The story started on 7/26 at 5 am PST when Samsung was announcing the new product. I placed the order instantly as a fan of the Flip. However, my reservation coupon, $50 through email, could not be redeemed. I have to contact customer service to get a new one generated. Then my order was canceled, replaced, canceled, and replaced… . again and again for 4 times in a row. Finally, I was able to have the 5th order confirmed, which is promised to be delivered on 8/11. Then the nightmare began: On 8/7, I received a shipping notice from Samsung that the package was shipped from KY. It arrived in CA the same day and said the expected delivery date was going to be 8/8. I got off work earlier to get home and see the phone sooner. Surprisingly, UPS did not deliver it as promised. This is the first disappointment. I was hoping for the second day, then. On 8/8, the same story: I got off work early, waiting for the phone till 7 pm as promised by UPS, but nothing came. Hoping for the next day. (No tracking update) On 8/9, without a surprise, there was still no update on tracking. No delivery, no notification, no notice, no phone for sure. On 8/10 (the day I wrote this review), there was still no update from UPS, so I called them, and they had no idea where the package was. The agent suggested I open a lost package case, so I did. Then I was informed that: the case takes 8-15 business days to investigate (about 3-4 weeks in reality); the shipper, which is Samsung, will be notified if the package is actually lost, or in the case, the phone is found, it will not be delivered to me but instead be returned to Samsung directly. It was a horrible experience to call UPS three times, taking me over 1 hour with upsetting conversations already, but this is nothing to do with Samsung. Then, I have to call Samsung to request a solution. This is the biggest nightmare. Long story short, there were three agents in a row to get to an established case. The process took me over 1 hour. The first agent was extremely unprofessional in communication. She was barely understanding my issue and kept counting days on the UPS tracking (the reality is a lost package case is already created, so that I will never receive the phone, no matter if it is found or lost). I explained the UPS situation, but it turns out this agent is just ignorant. She lacks the capability of understanding, doesn’t know how to inform the customer before putting her on hold, and did not reply to me when taking notes (which never exists, I will elaborate later). Then, of a sudden, she transferred my call to the next agent when I requested her college or supervisor. Then it comes to the second person. This agent is actually decent because she is professional. She is from the promotion department, which is utterly a mistake made by the first agent. However, she took down notes very comprehensively and transferred me to the right department (which is order support). Finally, I am in the right place after being transferred to the 3rd agent. This agent took good notes, which I could tell from the keyboard clicking from the phone. She created a case to follow with UPS and mentioned my desire for a replacement phone, either shipped to me or pick up locally in Samsung Store. Now it comes to a conclusion, finally. If I may, I want to add some notes here: I use iPhone for personal use and Samsung for work. Each phone or OS has pros and cons, but the customer service or company guideline is day and night. For a company of this size, Samsung needs to have ethics in improving customer experience. A replacement phone has to be requested after such a difficult process (which is actually under review currently), especially under the condition that the original phone will either be reimbursed to Samsung or returned to Samsung from UPS. This is just poor company customer service. The customer service agents need to improve. Among the three agents, 1st was just a nightmare, 2nd and 3rd were decent. If they want to compete with the top tier, be like the top tier competitors and invest more in customer service. From what I have gone through, I don't put hope on the case will be handled as I expected. The order will mostly be verified lost after about a month, and a refund needs to be requested by me. At that time, I should not be interested in the same phone with less discount offered on pre-orders. In general, this has been a very disappointing experience for a loyal Samsung Foldable user since Fold 2. Throughout the years, I kept using both mobile systems and felt the difference in companies from different angles. From now on, the selection is simplified and justified. Nobody should waste excitement, a good mood, and hours of life on a mess like this and customer service phone calls for a product that has a similar replacement in the market. Loyalty is just not rewarded or respected.”

Helpful Report

Posted 1 year ago

“I would give the flip phone no stars if I could. I have had this phone for three years and it's been sent back for repair 3 times due to the protective screen bubbling. I sent it for repair again last week for the same problem and was told that due to having a totally unrelated crack on the back it was no longer under warranty and it would cost £300 for a new protective screen despite them admitting it was a manufacturing fault. The phone is not fit for purpose. Several of my friends have flip phones and have had the same issues. I would never buy this phone again!”

Helpful Report

Posted 1 year ago

“I have been loyal to Samsung but unfortunately it goes just one way. My phone went black under warranty and they said it wasn't a warranty FIX, I have had the phone like 9 months and they want 300 bucks to fix!!! Glass screen protector and a hard rubber case for protection and I took care of my phone. Not a scratch or crack on the screen! The sad thing is no details to thier reasons for not honoring their warranty. I never say never but the chances for me to own another Samsung PRODUCT is slim to none.”

Helpful Report

Posted 1 year ago

“2 step verification goes to the wrong number... I had personal documents loaded to it and after a forced update I lost access. Called support three times two of witch the needed department wasn't open, the third time Maryland refused to pass me on to her supervisor to see if they can help. I provided all information except the full number of the fake account that is blurred out by samsung. She then tells me right as I ask for a supervisor that she can't do so... I even provide the serial number to the watch that's linked to the account. If samsung can't handle password protection they shouldn't be offering samsung wallet.”

Helpful Report

Posted 1 year ago

“samsung online cheeting there customer they dont send product properly and customer care persons also not given proper answer. be safe the online purchase.”

Helpful Report

Posted 1 year ago

“T͎h͎o͎s͎e͎ ͎w͎h͎o͎ ͎c͎h͎e͎a͎t͎ ͎o͎n͎ ͎t͎h͎e͎i͎r͎ ͎p͎a͎r͎t͎n͎e͎r͎s͎ ͎w͎h͎o͎ ͎a͎r͎e͎ ͎l͎o͎y͎a͎l͎ ͎t͎o͎ ͎t͎h͎e͎m͎;͎ ͎d͎o͎n͎’͎t͎ ͎d͎e͎s͎e͎r͎v͎e͎ ͎t͎h͎e͎m͎.͎ ͎I͎t͎ ͎i͎s͎ ͎a͎ ͎t͎r͎a͎s͎h͎y͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎ ͎t͎o͎ ͎d͎i͎s͎r͎e͎s͎p͎e͎c͎t͎ ͎a͎ ͎p͎e͎r͎s͎o͎n͎ ͎w͎h͎o͎ ͎i͎s͎ ͎l͎o͎y͎a͎l͎ ͎i͎n͎ ͎a͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎,͎ ͎b͎y͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎o͎n͎ ͎h͎i͎m͎ ͎o͎r͎ ͎h͎e͎r͎.͎ ͎I͎f͎ ͎y͎o͎u͎ ͎s͎u͎c͎c͎e͎e͎d͎ ͎i͎n͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎s͎o͎m͎e͎o͎n͎e͎,͎ ͎d͎o͎n͎’͎t͎ ͎t͎h͎i͎n͎k͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎i͎s͎ ͎a͎ ͎f͎o͎o͎l͎ ͎r͎e͎a͎l͎i͎z͎e͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎t͎r͎u͎s͎t͎e͎d͎ ͎y͎o͎u͎ ͎m͎u͎c͎h͎,͎ ͎m͎o͎r͎e͎ ͎t͎h͎a͎n͎ ͎y͎o͎u͎ ͎d͎e͎s͎e͎r͎v͎e͎.͎ I͎’͎v͎e͎ ͎b͎e͎e͎n͎ ͎b͎u͎l͎l͎i͎e͎d͎ ͎b͎y͎ ͎m͎y͎ ͎w͎i͎f͎e͎ ͎f͎o͎r͎ ͎m͎o͎n͎t͎h͎s͎ ͎a͎n͎d͎ ͎t͎h͎i͎s͎ ͎g͎o͎t͎ ͎m͎e͎ ͎w͎o͎r͎r͎i͎e͎d͎ ͎c͎a͎u͎s͎e͎ ͎s͎h͎e͎ ͎c͎o͎m͎p͎l͎a͎i͎n͎s͎ ͎o͎n͎ ͎e͎v͎e͎r͎y͎ ͎l͎i͎t͎t͎l͎e͎ ͎t͎h͎i͎n͎g͎ ͎I͎ ͎d͎o͎ ͎i͎n͎ ͎t͎h͎e͎ ͎h͎o͎u͎s͎e͎.͎ ͎I͎ ͎a͎s͎k͎e͎d͎ ͎h͎e͎r͎ ͎w͎h͎a͎t͎ ͎w͎a͎s͎ ͎w͎r͎o͎n͎g͎ ͎a͎n͎d͎ ͎w͎h͎y͎ ͎t͎h͎e͎ ͎c͎h͎a͎n͎g͎e͎ ͎o͎f͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎,͎ ͎s͎h͎e͎ ͎g͎o͎t͎ ͎n͎o͎ ͎e͎x͎c͎u͎s͎e͎ ͎f͎o͎r͎ ͎h͎e͎r͎ ͎a͎c͎tions I͎ ͎t͎o͎o͎k͎ ͎o͎u͎t͎ ͎t͎i͎m͎e͎ ͎t͎o͎ ͎o͎b͎s͎e͎r͎v͎e͎ ͎h͎e͎r͎ ͎b͎e͎h͎a͎v͎i͎o͎r͎ ͎a͎n͎d͎ ͎I͎ ͎g͎o͎t͎ ͎t͎o͎ ͎k͎n͎o͎w͎ ͎s͎h͎e͎’͎s͎ ͎b͎e͎e͎n͎ ͎s͎e͎e͎i͎n͎g͎ ͎a͎n͎o͎t͎h͎e͎r͎ ͎m͎a͎n͎ ͎a͎ ͎c͎o͎-͎w͎o͎r͎k͎e͎r͎ ͎w͎h͎e͎r͎e͎ ͎s͎h͎e͎ ͎w͎o͎r͎k͎s͎.͎ I͎ ͎n͎e͎e͎d͎e͎d͎ ͎a͎ ͎s͎o͎l͎i͎d͎ ͎a͎n͎d͎ ͎c͎o͎n͎c͎r͎e͎t͎e͎ ͎p͎r͎o͎o͎f͎ ͎o͎f͎ ͎h͎e͎r͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎w͎a͎y͎s͎,͎ ͎a͎ ͎f͎r͎i͎e͎n͎d͎ ͎i͎n͎t͎r͎o͎d͎u͎c͎e͎d͎ ͎m͎e͎ ͎t͎o͎ ͎a͎n͎ ͎e͎x͎p͎e͎r͎t͎ ͎n͎a͎m͎e͎d͎ ͎KIMBERLY SHE ͎g͎o͎t͎ ͎i͎n͎t͎o͎ ͎h͎i͎s͎ ͎p͎h͎o͎n͎e͎ ͎r͎e͎m͎o͎t͎e͎l͎y͎ ͎w͎i͎t͎h͎i͎n͎ ͎a͎ ͎t͎w͎i͎n͎k͎l͎e͎ ͎o͎f͎ ͎a͎n͎ ͎e͎y͎e͎ ͎a͎n͎d͎ ͎I͎ ͎w͎a͎s͎ ͎a͎b͎l͎e͎ ͎t͎o͎ ͎s͎e͎e͎ ͎a͎l͎l͎ ͎HER ͎a͎c͎t͎i͎v͎i͎t͎i͎e͎s͎ ͎o͎n͎ ͎Her ͎p͎h͎o͎n͎e͎ ͎r͎a͎n͎g͎i͎n͎g͎ ͎f͎r͎o͎m͎ ͎t͎e͎x͎t͎ ͎m͎e͎s͎s͎a͎g͎e͎s͎,͎ ͎c͎a͎l͎l͎ ͎l͎o͎g͎s͎ ͎t͎o͎ ͎s͎o͎c͎i͎a͎l͎ ͎m͎e͎d͎i͎a͎ ͎a͎c͎t͎i͎v͎i͎t͎y͎.͎ I͎ ͎c͎o͎n͎c͎l͎u͎d͎e͎d͎ ͎e͎v͎e͎r͎y͎ ͎w͎o͎m͎a͎n͎ ͎c͎h͎e͎a͎t͎s͎ ͎i͎n͎ ͎t͎h͎e͎i͎r͎ ͎o͎w͎n͎ ͎w͎a͎y͎,͎ ͎a͎n͎d͎ ͎s͎h͎e͎ ͎i͎s͎ ͎o͎n͎l͎y͎ ͎h͎o͎n͎e͎s͎t͎ ͎w͎h͎o͎ ͎i͎s͎ ͎n͎o͎t͎ ͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎.͎ ͎T͎h͎e͎ ͎t͎r͎u͎l͎y͎ ͎s͎c͎a͎r͎y͎ ͎t͎h͎i͎n͎g͎ ͎a͎b͎o͎u͎t͎ ͎u͎n͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎ ͎l͎i͎e͎s͎ ͎i͎s͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎y͎ ͎h͎a͎v͎e͎ ͎a͎ ͎g͎r͎e͎a͎t͎e͎r͎ ͎c͎a͎p͎a͎c͎i͎t͎y͎ ͎t͎o͎ ͎d͎i͎m͎i͎n͎i͎s͎h͎ ͎u͎s͎ ͎t͎h͎a͎n͎ ͎e͎x͎p͎o͎s͎e͎d͎ ͎o͎n͎e͎s͎.͎ ͎K͎n͎o͎w͎i͎n͎g͎ ͎i͎s͎ ͎b͎e͎t͎t͎e͎r͎ ͎t͎h͎a͎n͎ ͎s͎e͎l͎f͎ ͎d͎o͎u͎b͎t͎,͎ ͎g͎e͎t͎ ͎i͎n͎ ͎t͎o͎u͎c͎h͎ ͎w͎i͎t͎h͎ ͎t͎h͎e͎ ͎r͎e͎a͎l͎ ͎d͎e͎a͎l͎ ͎a͎n͎d͎ ͎g͎e͎t͎ ͎f͎r͎e͎e͎d͎ ͎f͎r͎o͎m͎ ͎a͎n͎ ͎a͎b͎u͎s͎i͎v͎e͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎.͎ ͎ HACKBASICSHQ @ MAIL.COM WHATSAPP ONLY : +1 419 380 7701”

Samsung 5 star review on 7th August 2023

Helpful Report

Posted 1 year ago

“Worst service ever! Never check the washer’s problem and just asked me the labour costing to fix!! I paid $80 for their gas and come my home. What’s service means for them? Even, Never ever Had this service in Korea! Very disappointed!”

Helpful Report

Posted 1 year ago

“Hiring personnel living abroad for customer service has economic advantages for American companies or those serving in the US. However, the customer service from some countries is poor, and Americans end up experiencing a level of treatment they are not accustomed to receiving in the United States. It is regrettable that companies accept such low standards of quality in their customer service.”

Helpful Report

Posted 1 year ago

“I bought my dryer directly from Samsung this time. I was a believer in the Samsung brand. Boy was I wrong. I have been a devoted customer for many years. I bought a large TV the same week, but not through Samsung directly. Thank God. What a nightmare this has been. My entire perspective has changed with my latest purchase. They have seriously gone down hill. I bought my dryer online on July 4, 2023 and I still have not received my appliance after twenty or so messages and a month and counting. I was notified that the dryer was scheduled for delivery by RXO on July 18. As my laundry accumulated I confirmed the date and time between 4-8 on a Friday night. I set aside travel plans for this delivery which had a systemic effect on everyone's schedule. When it started approaching 8pm I started calling, telling them so please, no matter what time, deliver it. I will be waiting. The customer service rep assured me they were on their way each time I called; last time was after 10pm. She said to make sure the porch light was on. I waited all night. Samsung then did not contact me and made it very difficult to contact anyone who could actually help. At first I thought the problem was with RXO, the delivery service, but since all my attempts to communicate with customer service and any suggestions for resolution were ignored for days, my conclusion is that Samsung is responsible for these massive failures. After more hours on the phone they found my dryer still not ten miles from my house and rescheduled delivery, not expedited, but for yet another week. During that time I received several messages from RXO saying that I needed to schedule the delivery. I took this information to customer support and they assured me again and again that it was scheduled. I was not given a window, so I actually blew an entire day waiting and calling and waiting. This was the second time I set aside travel plans, family plans, business meetings etc. I even delayed taking my son to urgent care for a broken bone! (You can see my post on FB.) First time I waited half a day and they refunded me $200.00. Second time I waited an entire day! I asked repeatedly for someone to contact me, but they kept replying via email in choppy English appearing to not fully grasp the situation. Each time I'd call CS I'd be on the phone for another hour and Samsung wasted enough of my time so the emails went back and forth until I finally said just to cancel my order. I got a reply that I would need to call RXO customer service to cancel. I don’t want this to happen to anyone else so I plan on taking my frustrations as a warning to the public on social media to try and get resolution. A good customer like myself should not have to take such measures to buy a product ever. I think of all the money I've spent on Samsung products and they have all lost their value in my mind. Order ##US335830285.”

Helpful Report

Posted 2 years ago

“Garbage camera in A34”

Helpful Report

Posted 2 years ago

“Samsung Galaxy 22 ultra - terrible product and service I have encountered an issue with my second phone, which is still under warranty. Like the previous one, this phone is experiencing various problems such as the Wi-Fi not functioning, inability to make or receive calls, and severe overheating leading to the melting of the phone case. Unfortunately, the phone was accidentally dropped, and due to the melted case, it failed to provide adequate protection. Upon contacting Samsung, they acknowledged that there were several issues covered by the warranty, specifically related to the battery. They agreed to replace the battery under the condition that the display issue was resolved. It is disheartening to note that these major faults have now occurred in two phones of the exact same model. Despite the phone being well within the warranty period, Samsung has been uncooperative and refused to provide my money back, or another model phone. Their service has been extremely disappointing, and to make matters worse, they did not even grant me the opportunity to speak with their manager. Overall, I am frustrated and dissatisfied with the level of service and support I have received from Samsung.”

Helpful Report

Posted 2 years ago

“I bought the z fold 3 phone a year ago have a big black line down the fold can't use the keyboard samsung is very aware their phones have this defect and their response to me is oh well so sorry your warranty expired in December”

Helpful Report

Posted 2 years ago

“Woerst company ever whent to buy new tablet and trade old one in when it came time to check out they changed the trade in price and refused to honor the price they had spent almost 3 hour on phone being hung up on and transferd all over the place and no one would help”

Helpful Report

Posted 2 years ago

“Have 5 yr parts warranty. Part ruster after 3+yrs. Sent pics, serial, purchase info. 3ctickets cancelled as out of warranty. Escaped to parts president to try to approve replacing faulty part..”

Helpful Report

Posted 2 years ago

“I purchased my galaxy s21 fe 5g from Xfinity Aug 26, 2023. Having issues that has not been able to resolve. Xfinity had their tech work on it and then told me to contact Samsung since I have a 1 year warranty. Your company had me take it to Asurion tech repair, which was 45 min drive and 4 hours wait while they ran a diagnostic process. They told me I needed a replacement since it could not be repaired. I called Samsung back and they told me the repair company was not a Samsung specialist and I needed to send it to them for 5 to 7 days. I explained that I did not have a landlines and needed a replacement before I send mine. I am a senior and cannot live without a phone. They were nasty and insisted that I had no other choice. Told me to take problem back to xfinity since I purchased it from them. I guess your warranty means nothing. Xfinity told me to call my extended warranty company, by since the phone is not a year old they could not help me. So I have a broken phone that I am still paying for. Cannot believe your company handles issues like this. Been using Galaxy mobile phones for years, I would expect better service from Samsung. And not only my time, but my gas money driving to repair store for nothing.”

Helpful Report

Posted 2 years ago

“Absolutely one of the top worst companies if you need support and a repair. I have been on the phone with them 5 times and spent a total of 4 hours to get service on a Frame 75" television that worked for less than 3 weeks. A $3000 TV that will not power on after less than three weeks. Mind you, this is mounted in my 87 year old mothers house and we were told they would not service it unless it was taken down. How do they expect her to take it down when she pad 120 to have it installed? Come to think of it, this is the worst service I have ever experienced. I suggest you look for another brand that supports the customer if needed. If you bought a Samsung product I surely hope you don't need any customer support.”

Helpful Report

Posted 2 years ago

“Samsung told me 5 years was beyond the expected lifespan of a $1200 gas range. Over those 5 years I spent $500 in maintenance repairs. Don’t buy one. They honestly told me to “buy a new range as we have stopped manufacturing the part you need”. Run, don’t walk to another brand.”

Helpful Report

Posted 2 years ago

“Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price adjustment I received the return label and returned it to the Samsung warehouse. it turns out that Fed Ex was supposed to pick up the TV and they were supposed to take it to the Samsung warehouse. Now Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung. Martin”

Helpful Report

Posted 2 years ago

“Worst appliances ever! Dishwasher less than 1 yr. needed circuit board replaced. Convection oven fan replaced after 2 yrs. Refrigerator (French Door) CONSTANT issue of back panel freezing up and leakage on the floor. Ice maker an issue since it was purchased. Would not recommend Samsung appliances to anyone! Nothing but issues since purchased!”

Helpful Report

Posted 2 years ago

“Most deplorable customer service he will ever deal with. And I am usually really nice. I have talked to them over 15 times for a refund or an exchange and neither has happened. They just want you to give up. I have. They told me I was absolutely eligible for both a refund and an exchange and they never followed through and they will not call you back and the more you call them the more they will tell you that you were calling the wrong department and keep transferring you and you end up in that vicious cycle.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,602 reviews