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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Stackable Buyer beware! I purchased a stackable washer and dryer. Still under one year warranty, the dryer needed repair. Was informed I had to get someone to unstack before repairing. And then have someone reinstall when repair is done.
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Posted 2 years ago
Samsung customer support is horrible. I ask for a supervisor to contact me but no one did. I spoke to 6 representative and they messed up my watch worst then it was. I could barely understand them for lack of English. I'm switching to apple. Absolutely horrible!
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Posted 2 years ago
They are unprofessional and they treat their customers very badly . Good luck if Ur device becomes faulty and you need it fixed because they'll give you the runaround then come up with a way not to fix . Discusting behaviour. Not worth the stress they put me in
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Posted 2 years ago
Where's customer support in the world Next to, AT&T...... I see why everybody switched to apple.
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Posted 2 years ago
Please avoid at all costs, purchased a TV in 2020 directly from Samsung with marketing on the website claiming 5 years, turns out this is only covered in small print if you sign up for it which I was not made aware of, 3 years later today I experienced an issue where I found from industry experts that the LCD display can just stop working after 2/3 years, Samsung had said I can get it repaired 100% at my expense for what I would deem a manufacturing fault if its common to happen or to get shafted with trading up with upto a 15% discount.
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Posted 2 years ago
We bought a Chef Select Refrigerator from Samsung some time ago. Since the purchase the icemaker never has worked and has been replaced or repaired at least 4 times. Any Samsung refrigerator with an icemaker located in the refrigerator section is worthless. Ultimately, in response to our complaints and an alleged class action, Samsung said they had a fix. That fix did not work either so they offered to give us a 50% coupon for the purchase of any item online at samsung.com even on sale items. That offer was ultimately accepted but the Samsung representatives (multiple of which) misrepresented the offer and the coupon did not work. They than tried to make another offer which was rejected. That offer, however, would require us to deface the CHEF Refrigerator by taking off the interior stickers. Not sure what that was about but totally unacceptable. It was bad enough we bought a lemon. My rating of 1 star is based on the fact that we bought an expensive product with a defective icemaker and the fact that Samsung misrepresented the remedy for that problem by making an offer that they refused to honor. Don't buy any Samsung Refrigerators with an icemaker in the refrigerator section as I don't believe the problem has yet to be fixed.
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Posted 2 years ago
I'm Ranjit Das from Birati,kolkata - 49. My contact No :- 7980563219. I have taken a Samsung Laptop 10.09.2023 from Birati Great Eastern .Last 26.09.2023 it became completely bad, S/N: KS3G99YW80000M AND M/N: NP750XED. I booked a call on 27.09.2023 after 6-7 days the technician visited, the technician checked and found that the motherboard is bad.Since my laptop is not complete for 1 month and the machine is due to manufacturing defect, I am asked to exchange the machine.As no reply from service center. I book call again they said will be informed within 2 days also as no reply, then i informed Great Eastern , Deller said machine will exchange. The machine to has been bad for 17 days and still no solution. Yesterday 12.10.2023 After contacting Deller Service Manager Manas Banerjee Sir was contacted. Manas Banarjee Contact No - 7003858622. I did not expect to get such bad service and such bad behavior from Samsung. I want to exchange my laptop as soon as possible.
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Posted 2 years ago
Had the Galaxy note 22 for about 14 months, software issues made the phone un-usable. ATT directed me to reach out to samsung, they said it would take 12 days and I would have to pay out of pocket to fix the phone. No damages, phone lasted 14 months and now I have to replace it. Deeply unsastisfied. The cost of the phone and ROI is not worth it.
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Posted 2 years ago
Via text or live agent, service is horrible. Not knowledgeable reps and text puts you in a merry-go round.
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Posted 2 years ago
Worst customer service and product on the market. TV only lasted 18 months and the cost of the repair was crazy. Never again! Sony!
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Posted 2 years ago
Absolutely disgraceful and utterly incompetent attempts at customer service. The complaints dept are completely clueless. Have caused an issue with my handset that didn't exist prior to delivery to repair centre. I like millions of others have faced issues with the awful Z Fold 3 central screen that is not fit for purpose. Whilst conducting a warranty repair, they have caused an ongoing issue to the front screen that now doesn't work. The phone has been backwards and forwards and now sits at the same (dis)repair centre apparently awaiting parts. They have now had it for 11 days !!!!! I will circulate this complaint and previous matters via the relevant channels and advise other consumers to avoid SAMSUNG WARRANTY, THEIR COMPLAINT DEPARTMENT AND REPAIR CENTRE, LIKE THE PLAGUE. They are wholly incompetent.
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Posted 2 years ago
I bought the Samsung S23 yesterday and now I noticed it on sale at best buy for $205.00 cheaper. Got a hold of Samsung to see if they could match the price. They told me they could not. So in my opinion it seems like Samsung is gouging their customers ripping them off? So I highly recommend you DO NOT BUY from Samsung. I know I'll never will again.
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Posted 2 years ago
I ordered a washer and dryer on 9/25/23 and was told delivery would be on 10/7/23. Delivery was cancelled as items never shipped to delivery warehouse. I called on 10/9/23 and was told to cancel the order and reorder and that no one knew why the items didn’t ship as they were in stock. I spoke to a supervisor, Honey, who said I would get $200 of my order for the inconvenience. However it’s 3:26 on 10:10/23 and still no one can tell me when my items will ship. This is an awfully long time to go without a washer and dryer. I did a ton of research, these items had great reviews and I’m also receiving a rebate and government employee discount. I think they don’t want to give me the items because of the multiple discounts I’m getting. Such a huge disappointment. I was going to buy a Samsung refrigerator too but not anymore. If I could give zero stars I would.
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Posted 2 years ago
I would give less than star, if it was avilable. This company chart expert has cheated me without giving complete information about the promotions. They are not upto mark. One more thing the live chart expert are very cunning and they will not resolve the issue they keep on changing from once group to other groupYou a
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Posted 2 years ago
This company lies, gaslights and misdirects people If I could give them zero stars I would. They are engaged in false advertising on their website and their Australian representative are some of the worst you will ever deal with. It’s been over 3 months now since I ordered a washing machine through their online store. They still have my money. Some of THE most unprofessional employees you will ever deal with.
Samsung 1 star review on 10th October 2023
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Posted 2 years ago
Hi to whom it may concern my Arisha Ramsunder from Escombe DurbanI have been to the store in Spring Durban.Schani helped to sort my phone the Samsung Galaxy A14.The employee's were very helpful.the owner is very friendly.i would recommend anyone to visit the store.i was very happy with the help. I rate Samsung 💯% n give them 5 stars
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Posted 2 years ago
Samsung may have great electronics and appliances BUT....THEIR CUSTOMER SERVICE ARE HORRIBLE. No-one there knows anything. I spoke to 6+ ppl there abt an order I returned n my refund, they gave me the run around and even getting a replacement was pulling teeth. I ended up going else where to order my dryer. I am still waiting on my refund. TERRIBLE CUSTOMER SERVICE. JUST TERRIBLE. UGH I HATE THEM.
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Posted 2 years ago
Samsung clothes dryer purchased on 3/24/23. On 9/29/23 (9 months later!!) it stopped working. The dryer drum does not rotate. Have disconnected it from power source and restarted it with no change in failure. Contacted Samsung as it is under warranty and also have extended warranty. They contacted me, gave me several ticket numbers, told me a repair service person would be contacting me within 2 days to set up appt. It is now going on a week later and nothing has happened. Samsung appliances are really garbage and the customer service is abysmal. In addition to breaking down within in 6 months, when it did work the time to dry even a light load of laundry is really excessive.
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Posted 2 years ago
I bought a Galaxy ZFlip 5 3 months ago and it's not working properly. I've called several times and been put on hold and transferred over and over. Bottom line is that Samsung does not back there products. I will never buy another Samsung product again. There Customer service doesn't deserve even 1 star . Stay away from buying Samsung products
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Posted 2 years ago
I traded my 18 month old Flip3 that I paid $1600 and was given a bogus assessment on my phone and offered $30 which is really equal to 1.87% of the original purchase price so that is serious depreciation. I have been a loyal samsung phone user for about 15 years and I doubt this will continue after being hoodwinked so badly.
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Posted 2 years ago
Samsung is rated 1.2 based on 4,719 reviews