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Samsung Reviews

1.2 Rating 4,718 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,718 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
The worst company ever the refrigerator is junk bought 4 door refrigerator ice make is very small turns ice into a block of ice if not used every day all doors don’t line up bought from Sumsung direct never again I would buy a Sumsung product customer service is the worst watch out before u buy
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Posted 2 years ago
Urgent GAS SAFETY issue IGNORED Ordered a gas hob from samsung for a new kitchen. When it was installed, the plumber discovered it had a gas leak so instructed us not to use it. Samsung were already aware of the issue having issued a safety recall on the product A MONTH before (they hadn't informed us, despite us having ordered directly from them). They put us onto Midea who were supposed to be doing the repairs under the recall. Visit was booked for over 2 weeks later. Day before scheduled visit, they cancel the appointment. Transpires they don't actually have the replacement part for the repair, and haven't had them for six weeks, so should never have scheduled the appointment. This fault has already resulted in a gas explosion causing serious injury (not us) so it's an urgent safety issue. Samsung customer service (lol) passing us from one department to another, with no-one actually resolving the problem. Hard to imagine how they could make customer service any worse!
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Posted 2 years ago
I am immensely grateful for the exceptional service provided by the Samsung service centre at Plaza Singapura by Mahirah. She assisted elderly mom with unwavering patience and expertise, she spent two hours ensuring that all the missing apps were downloaded on my mom's repaired phone. Her dedication to customer satisfaction is truly commendable, making the entire experience remarkably positive. Well done to Mahirah for going above and beyond!
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Posted 2 years ago
I've been trying to get Live TV on my Samsung Smart TV and all I can get is Samsung Plus with its hundreds of channels. I just want the regular local TV channels. I purchased the TV at Costco and they forwarded me to the Samsung help desk, a guy named Louie. He directed me through a series of menus, then asked to to press something that wasn't there. I told him, "it's not there." He said, "Sir, just press the button". I said, "It's not th..." he interupted me "Sir--listen to me." I said "I did--it's not there--you listen to me" then he hung up.
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Posted 2 years ago
Samsung doesn't value YOU as a loyal customer! Purchased 2 Galaxy Z Fold 5"s with 2 cases, and 2 buds2 pro, and a 15w charger,($3400 worth) from samsung.com. The very next day I was looking at Shop Samsung app and the exact same order was cheaper by $798.07. I called Samsung customer service to get price match (both Samsung.com & Shop Samsung app are owned by Samsung) They refused stating there was no price difference. I sent 3 screen shots per their request and THEY verified price difference, but stated that they will not refund the $798.07. When shipment arrived, I refused it / return to sender. (I want my $3400 refunded, Samsung can keep their products) I, just like many other consumers are loyal, devoted Samsung customers (my refrigerator, stove/oven, dishwasher, 3 tvs and 3 cellphones, 1 landline phone/ answering system & 4 tablets, ALL Samsung products, so now that Samsung WILL NOT refund/ price match their own .com/app platforms, I will No LONGER purchase ANY Samsung products EVER. I'm now switching all cellphones to Apple iPhone to start. AGAIN DO NOT PURCHASE FROM SAMSUNG, THEY DO NOT CARE ABOUT YOU THE CUSTOMER, LOYALTY MEANS NOTHING TO THEM. Yes I understand I'm just one person, but I believe that LOYALTY & HONOR says a lot. I will not give my hard earned money to companies that DO NOT follow these values. NO LONGER A DEVOTED, LOYAL SAMSUNG CUSTOMER
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Posted 2 years ago
I cannot begin to describe how disappointed I am with the samsung A54. Firstly the keyboard is miserable to use. And, it didn't carry over well my Google account. Losing many passwords. When I tried to switch to biometrics to sign in. It wouldn't let me the fingerprint scanner never appeared. I wouldn't recommend it to someone I didn't like. Going into the settings was no help at all Overall it is clearly a lower teitier hone. The only thing I liked about it is the .Imicro SD card slot. Darn it's taking me too long to type this due to the crappy key oard .
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Posted 2 years ago
I ordered a tv and wall bracket to the value of just under £1K. Delivery due at a time of my choosing. Bad mistake….. delivery failed because they couldn’t supply the code needed. Week later they still hadn’t re ordered, week after still not re ordered, week after ask for refund, only partial received. Completely useless, horrible experience, still chasing rest of my money
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Posted 2 years ago
Horrible service experience. Took 3 appointments to finally have a tech show up under my extended warranty. Service center in NJ does not respond, will not refer problems to management. Paid to have new 65” tv wall mounted; techs left my walls covered with grease from hands, used no shoe covers. Tech wanted to leave tv mounted with only 1 bracket attached! After they left, saw they broke the pull strap in rear of TV. Absolutely horrible service!!!
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Posted 2 years ago
when I bought Samsung I really liked it and the company helped me also they made a good offer for me the staff was very good
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Posted 2 years ago
Making false commitment that Samsung cover Golbal warranty
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Posted 2 years ago
Have received manufacturing defect refrigerator it's 18th day and from last 15 days they are telling that your issue will be resolved within 24 hrs
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Posted 2 years ago
I bought Samsung washing machine from company...they never help me... they charged too much money.. they sell me defective peace..but they didn't change me peace..and they didn't give me my refund that..so boycott Samsung...now..
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Posted 2 years ago
Absolutely Sorry Ass Service... I purchased a Samsung Z Fold 4 Last October. The phone started having problems in April and May so I finally sent it in to YouBreakIFix who does Warranty repair for Samsung... 3 months and 3 mother boards later, Samsung didn't want to do anymore warranty work on it because the warranty had expired. So YouBreakIFix told me to send it in to Samsung. Needless to say, they initially told me they were not going to charge me for the repair but a month later they send me a new phone and a charge to my credit card for a repair of $388.62. Upon calling the repair side,i was told they didn't care what the other customers service rep told you, or who was doing repair work. If it was here it doesn't count and here is your charge.. I will never deal with this product again...I promise
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Posted 2 years ago
I’m using only Samsung since note1 upgraded alternative notes series Samsung mobiles look like same until you have close look no use of buying expensive series. Samsung team have to make major R&D so that there is big difference in look making to know premium. presently I'm using note20 ultra after this never felt to upgrade to new cos all mobile phone will look same.
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Posted 2 years ago
Machine broke within 2 years, Samsung refusing to fix it even though it’s within warranty period. On top of that they made multiple empty promises, wasted hours and hours of our time, and caused massive avoidable stress to my pregnant wife. Shocking behaviour
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Posted 2 years ago
Purchasing online is definitely not a good experience. Bought a fridge online, unfortunately got bamboozle thinking it would get delivered. After a couple of days they even had the nerve to call me to say congratulations on your new purchase. Delivery set for Sunday, guess who stayed home all day? Not Delivery! Monday I did the online chat. Logistics company called to arange another date. Given the choice Thursday or Friday. I chose friday, they said they would confirm Thursday. No call on Thursday, so again to the online chat. Samsung rep it will come friday. The Logistics company called me to change the date to Saturday. Said truck broke down. Lie!! Because i never received Thursday confermation window. So guess who stayed home friday from work. Moral of the story you need to book vacation time when buying online at Samsung. Extremely disappointed. I started the return process. I will buy my fridge from a store. It won't be Samsung!
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Posted 2 years ago
The worst!!!!!!! I OPENED a TV box in the master bathroom of the house. It did not work and the protective wrap is on the TV. They did send customer service who then said I told Tech support it was in the bathroom so no coverage! Wait, what? It was defective out of the box and still in the wrapper! Over the past few years I have purchased 9 Samsung TVs. Whether a niece or nephew broke it, wife knocked it over cleaning, or it just stopped working, and they offer no help? Do not honor warranty? Not to mention a fridge and washer and dryer. This is how they treat customers. I will never buy their products again!
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Posted 2 years ago
The customer service person in the US said they cannot help me with a computer driver issue and that I'd have to reach out to Samsung Canada for the same issue. What a joke. Waste of time. Unintelligent.
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Posted 2 years ago
Do NOT buy the Samsung Galaxy Tab S6 LITE if you plan on using the pen. I originally bought the tablet and then started using it for drawing. I then encountered a dead spot on the tablet that the pen wouldn't draw on. At first I thought maybe it was the screen itself, but it was a PERFECT circle. I then took it into a professional to get it looked at They thought it might be a battery that was interfering with the pen. I then called Samsung to ask if they could take a look, they then told me that if I wanted to have them look at it, I'd be charged for it. I didn't want to, so I went somewhere and basically exchanged the tablet I had for an exact same tablet. The SAME THING HAPPENED AGAIN. So basically, do NOT use the pen that comes with the tablet if you plan on it. I had to go and buy a 3rd party pen just to be able to use a pen on this tablet. Have fun spending extra money on a product that shouldn't have needed to in the first place.
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Posted 2 years ago
Very very very Bad Experience with customer service by pankhudi Kumari i will never use any samsung product any more Completely disappointed , Hopeless for the lines visible after software update on my Samsung Note 20 ultra 5G mobile Phone
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Posted 2 years ago
Samsung is rated 1.2 based on 4,718 reviews