Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't think the Samsung people have done their research properly in designing a dishwasher . 1..a fully automatic washing means that your product comes out clean and dry and sterilized .it doesn't in the Samsung dishwasher . 2..a fully automatic machine means that the door HAS to remain closed and not pop open ...there maybe insects or pets moving in the house who could enter in the machine . If they are claiming that that design is for quick drying than I'm sorry to bring to the notice that it isn't . Complete false claims . I have used IFB dishwasher for 10 years .. unfortunately I'm staying in a small town so many times the service was an issue ,so I changed to Samsung when my old dishwasher stopped working . But I'm very dissatisfied and disappointed with the whole technical aspects of Samsung 's team of engineers . Would not recommend anyone to buy their dishwasher.”

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Posted 2 years ago

“I have 2 samsung devices, a phone and a tablet. both purchased in last 3 months. I am so disappointed. Every time i turn them off, when i turn them back on it takes 5 minutes to boot up because of "user UI optimization update". No way to turn off updates. I still have a perfectly good old Samsung 10" tablet that updated itself into unusability because it got so slow and deleted crucial functionality.”

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Posted 2 years ago

“TV paid for on Jan 2. Tv was in stock In June, i received a text saying my order was cancelled. No consultation or discussion from them. It is August 24. Still no refund. Still no tv. Over 40 attempts made to get an answer this year. Every time... "my case is escalated and someone will call me back in 1-2 days" Nobody ever calls. Nobody ever has a reason or explanation. It's not possible to talk to supervisors and they are in a different building. One call centre operator will contradict another, meaning they're making up answers or telling lies. 8 months, no tv, no refund. This is outright theft.”

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Posted 2 years ago

“We ordered a new gas range, it took a couple weeks to arrive, it was badly damaged. They would not let us refuse delivery. The replacement came a week later, yep badly damaged again! Called for refund to purchase another brand. Samsung never called us to fix it the first time or the second time, we had to call them. Absolutely unacceptable. Beware.”

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Posted 2 years ago

“Absolutely the worst laptop I have ever had. The touch pad is USELESS. I am using a plug in mouse. JUST THE WORST!! I soooo wish I had researched it before I bought it as it only has a 1.3 rating!! Do NOT BUY. I am going for another Asus which I had for 6 years and traveled with it and never had a problem.”

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Posted 2 years ago

“Terrible customer service for a TV remote---would not replace since 3 days over warranty, provided wrong part number, wasted 2 hours”

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Posted 2 years ago

“Unsatisfied customer Dear sir/madam I am writing to you because. I had my Samsung Galaxy a13 5g sent out for repair July 14,2023. When I got the phone sent back to me it was sent unrepaired. I sent the phone back to get repaired again. I was told it''s not repairable. Samsung sent me a phone new phone that''s lock just for AT&T phones. I have T-Mobile as my phone provider for 10 years I never had AT&T as my phone provider. I been on the phone with your technicians for 3 hours 7 different techs got hung up in numerous times. The technicians were rude.They don''t listen to what the customers have to say. I constantly repeating myself to tell them that AT&T can not help me because I''m not an AT&T customer they can not help me. I sent a phone that was unlocked specifically for my phone service. I''m very disappointed of Samsung. I liked Samsung products but May have to look for other options in the future.”

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Posted 2 years ago

“SUCKS, no repres in US idots that keep reading from scripts”

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Posted 2 years ago

“Samsung website repeatedly cancels my order despite both my bank and PayPal clearing it, customer service blames my bank and PayPal instead”

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Posted 2 years ago

“On 19 august 2023 met this sales representative who had rendered her remendous help to me by purchased a new samsung s23 plus ultra .So much of her effort by presenting and submit for my paymen and provide me a good service to me . Hereby I would like to thanks for her patience n understanding because as a elderly guy me need time to understand the hp fixtures . Goh Ee Beng 919191 71”

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Posted 2 years ago

“Spent $1k on a top of the line clothes dryer. It quit 1 week after the 1 year warranty expired. There is no Samsung tech in this area & other appliance repairman cannot fix it as it will not allow them to connect to the diagnostics. Samsung will not replace and now we are stuck with a $1k dryer that doesn't work. Horrible company.”

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Posted 2 years ago

“VERY VERY BAD SERVICE!!!!! Had a Samsung washing machine for repair (~5 months ago). The repairman broke some internal parts. Had to wait 10 days for replacing it. Then, after that, the repairman "supposedly" repaired the machine. A couple of weeks went by and the problem returned and was not solved. I again called for an appointment. This time I was told to pay 66 euros. Despite this being their inefficiency to solve the problem, to avoid discussion I agreed. The repairman came again, did something and said the problem is solved. After, I try to run the machine again after he left- back to "0". THE MACHINE WAS NOT REPAIRED. I have wasted weeks on this and had to 2-3 months do my laundry outside (50 EUR/ week). Pathetic experience. Horrible horrible experience. Because they try to dodge negative comment by asking for reference number- I already put it here (2650456)”

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Posted 2 years ago

“The never delivered my range, because it got damaged. The promised me a replacement several times, but never sent it. Eventually they refunded only $488 instead of $788, because it was in a package they said. Package of microwave, dishwasher and range was $1500 total. How range can cost only $488 I don't know, since it shows $788 on line. They promised me a price match on a new range. So i ordered it from them They never issued the price match, but told me I need to return all the items now to get everything refunded and them to order new package. Dishwasher and microwave are installed, packages are gone, but their customer service says it is my problem!!! Insane.”

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Posted 2 years ago

“New phone. And "software updates" being forced on me are already ruining my phone. Sorry miserable company. Planned obsolescence is destruction of property, criminal mischief. This is now against the law in Australia. When are we going to do the same?”

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Posted 2 years ago

“I bought a Samsung washer 3 yrs ago and it does not spin out on the last spin I contacted Samsung and they checked on it on the phone and said they couldn’t find the problem and it was out of warranty. I am wringing out by hand. I also bought a Samsung stove at the same time, and it caught on fire and burned the mother board while it was still in warranty. The stove also caught on fire a second time out of warranty and I had to pay. I will never buy another Samsung Appliance again!”

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Posted 2 years ago

“I want to know about samsung strategy and what you want to prove in front of middle class people , Why you removed charger from mid range samsung device I want to purchase M14 5G or F14 5G or A14 5G but got information through social media that charger isn't in mobile box. This is not fair sir. Please resolved issue immediately without increase phone cost .”

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Posted 2 years ago

“Called on the last day of the warranty and Samsung refused to honor it. 24 inch curved monitor, very poor quality. Turns itself off for unknown reasons. Will not buy another Samsung product.”

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Posted 2 years ago

“The story started on 7/26 at 5 am PST when Samsung was announcing the new product. I placed the order instantly as a fan of the Flip. However, my reservation coupon, $50 through email, could not be redeemed. I have to contact customer service to get a new one generated. Then my order was canceled, replaced, canceled, and replaced… . again and again for 4 times in a row. Finally, I was able to have the 5th order confirmed, which is promised to be delivered on 8/11. Then the nightmare began: On 8/7, I received a shipping notice from Samsung that the package was shipped from KY. It arrived in CA the same day and said the expected delivery date was going to be 8/8. I got off work earlier to get home and see the phone sooner. Surprisingly, UPS did not deliver it as promised. This is the first disappointment. I was hoping for the second day, then. On 8/8, the same story: I got off work early, waiting for the phone till 7 pm as promised by UPS, but nothing came. Hoping for the next day. (No tracking update) On 8/9, without a surprise, there was still no update on tracking. No delivery, no notification, no notice, no phone for sure. On 8/10 (the day I wrote this review), there was still no update from UPS, so I called them, and they had no idea where the package was. The agent suggested I open a lost package case, so I did. Then I was informed that: the case takes 8-15 business days to investigate (about 3-4 weeks in reality); the shipper, which is Samsung, will be notified if the package is actually lost, or in the case, the phone is found, it will not be delivered to me but instead be returned to Samsung directly. It was a horrible experience to call UPS three times, taking me over 1 hour with upsetting conversations already, but this is nothing to do with Samsung. Then, I have to call Samsung to request a solution. This is the biggest nightmare. Long story short, there were three agents in a row to get to an established case. The process took me over 1 hour. The first agent was extremely unprofessional in communication. She was barely understanding my issue and kept counting days on the UPS tracking (the reality is a lost package case is already created, so that I will never receive the phone, no matter if it is found or lost). I explained the UPS situation, but it turns out this agent is just ignorant. She lacks the capability of understanding, doesn’t know how to inform the customer before putting her on hold, and did not reply to me when taking notes (which never exists, I will elaborate later). Then, of a sudden, she transferred my call to the next agent when I requested her college or supervisor. Then it comes to the second person. This agent is actually decent because she is professional. She is from the promotion department, which is utterly a mistake made by the first agent. However, she took down notes very comprehensively and transferred me to the right department (which is order support). Finally, I am in the right place after being transferred to the 3rd agent. This agent took good notes, which I could tell from the keyboard clicking from the phone. She created a case to follow with UPS and mentioned my desire for a replacement phone, either shipped to me or pick up locally in Samsung Store. Now it comes to a conclusion, finally. If I may, I want to add some notes here: I use iPhone for personal use and Samsung for work. Each phone or OS has pros and cons, but the customer service or company guideline is day and night. For a company of this size, Samsung needs to have ethics in improving customer experience. A replacement phone has to be requested after such a difficult process (which is actually under review currently), especially under the condition that the original phone will either be reimbursed to Samsung or returned to Samsung from UPS. This is just poor company customer service. The customer service agents need to improve. Among the three agents, 1st was just a nightmare, 2nd and 3rd were decent. If they want to compete with the top tier, be like the top tier competitors and invest more in customer service. From what I have gone through, I don't put hope on the case will be handled as I expected. The order will mostly be verified lost after about a month, and a refund needs to be requested by me. At that time, I should not be interested in the same phone with less discount offered on pre-orders. In general, this has been a very disappointing experience for a loyal Samsung Foldable user since Fold 2. Throughout the years, I kept using both mobile systems and felt the difference in companies from different angles. From now on, the selection is simplified and justified. Nobody should waste excitement, a good mood, and hours of life on a mess like this and customer service phone calls for a product that has a similar replacement in the market. Loyalty is just not rewarded or respected.”

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Posted 2 years ago

“I would give the flip phone no stars if I could. I have had this phone for three years and it's been sent back for repair 3 times due to the protective screen bubbling. I sent it for repair again last week for the same problem and was told that due to having a totally unrelated crack on the back it was no longer under warranty and it would cost £300 for a new protective screen despite them admitting it was a manufacturing fault. The phone is not fit for purpose. Several of my friends have flip phones and have had the same issues. I would never buy this phone again!”

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Posted 2 years ago

“I have been loyal to Samsung but unfortunately it goes just one way. My phone went black under warranty and they said it wasn't a warranty FIX, I have had the phone like 9 months and they want 300 bucks to fix!!! Glass screen protector and a hard rubber case for protection and I took care of my phone. Not a scratch or crack on the screen! The sad thing is no details to thier reasons for not honoring their warranty. I never say never but the chances for me to own another Samsung PRODUCT is slim to none.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,719 reviews