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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
2 step verification goes to the wrong number... I had personal documents loaded to it and after a forced update I lost access. Called support three times two of witch the needed department wasn't open, the third time Maryland refused to pass me on to her supervisor to see if they can help. I provided all information except the full number of the fake account that is blurred out by samsung. She then tells me right as I ask for a supervisor that she can't do so... I even provide the serial number to the watch that's linked to the account. If samsung can't handle password protection they shouldn't be offering samsung wallet.
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Posted 2 years ago
samsung online cheeting there customer they dont send product properly and customer care persons also not given proper answer. be safe the online purchase.
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Posted 2 years ago
T͎h͎o͎s͎e͎ ͎w͎h͎o͎ ͎c͎h͎e͎a͎t͎ ͎o͎n͎ ͎t͎h͎e͎i͎r͎ ͎p͎a͎r͎t͎n͎e͎r͎s͎ ͎w͎h͎o͎ ͎a͎r͎e͎ ͎l͎o͎y͎a͎l͎ ͎t͎o͎ ͎t͎h͎e͎m͎;͎ ͎d͎o͎n͎’͎t͎ ͎d͎e͎s͎e͎r͎v͎e͎ ͎t͎h͎e͎m͎.͎ ͎I͎t͎ ͎i͎s͎ ͎a͎ ͎t͎r͎a͎s͎h͎y͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎ ͎t͎o͎ ͎d͎i͎s͎r͎e͎s͎p͎e͎c͎t͎ ͎a͎ ͎p͎e͎r͎s͎o͎n͎ ͎w͎h͎o͎ ͎i͎s͎ ͎l͎o͎y͎a͎l͎ ͎i͎n͎ ͎a͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎,͎ ͎b͎y͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎o͎n͎ ͎h͎i͎m͎ ͎o͎r͎ ͎h͎e͎r͎.͎ ͎I͎f͎ ͎y͎o͎u͎ ͎s͎u͎c͎c͎e͎e͎d͎ ͎i͎n͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎s͎o͎m͎e͎o͎n͎e͎,͎ ͎d͎o͎n͎’͎t͎ ͎t͎h͎i͎n͎k͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎i͎s͎ ͎a͎ ͎f͎o͎o͎l͎ ͎r͎e͎a͎l͎i͎z͎e͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎t͎r͎u͎s͎t͎e͎d͎ ͎y͎o͎u͎ ͎m͎u͎c͎h͎,͎ ͎m͎o͎r͎e͎ ͎t͎h͎a͎n͎ ͎y͎o͎u͎ ͎d͎e͎s͎e͎r͎v͎e͎.͎ I͎’͎v͎e͎ ͎b͎e͎e͎n͎ ͎b͎u͎l͎l͎i͎e͎d͎ ͎b͎y͎ ͎m͎y͎ ͎w͎i͎f͎e͎ ͎f͎o͎r͎ ͎m͎o͎n͎t͎h͎s͎ ͎a͎n͎d͎ ͎t͎h͎i͎s͎ ͎g͎o͎t͎ ͎m͎e͎ ͎w͎o͎r͎r͎i͎e͎d͎ ͎c͎a͎u͎s͎e͎ ͎s͎h͎e͎ ͎c͎o͎m͎p͎l͎a͎i͎n͎s͎ ͎o͎n͎ ͎e͎v͎e͎r͎y͎ ͎l͎i͎t͎t͎l͎e͎ ͎t͎h͎i͎n͎g͎ ͎I͎ ͎d͎o͎ ͎i͎n͎ ͎t͎h͎e͎ ͎h͎o͎u͎s͎e͎.͎ ͎I͎ ͎a͎s͎k͎e͎d͎ ͎h͎e͎r͎ ͎w͎h͎a͎t͎ ͎w͎a͎s͎ ͎w͎r͎o͎n͎g͎ ͎a͎n͎d͎ ͎w͎h͎y͎ ͎t͎h͎e͎ ͎c͎h͎a͎n͎g͎e͎ ͎o͎f͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎,͎ ͎s͎h͎e͎ ͎g͎o͎t͎ ͎n͎o͎ ͎e͎x͎c͎u͎s͎e͎ ͎f͎o͎r͎ ͎h͎e͎r͎ ͎a͎c͎tions I͎ ͎t͎o͎o͎k͎ ͎o͎u͎t͎ ͎t͎i͎m͎e͎ ͎t͎o͎ ͎o͎b͎s͎e͎r͎v͎e͎ ͎h͎e͎r͎ ͎b͎e͎h͎a͎v͎i͎o͎r͎ ͎a͎n͎d͎ ͎I͎ ͎g͎o͎t͎ ͎t͎o͎ ͎k͎n͎o͎w͎ ͎s͎h͎e͎’͎s͎ ͎b͎e͎e͎n͎ ͎s͎e͎e͎i͎n͎g͎ ͎a͎n͎o͎t͎h͎e͎r͎ ͎m͎a͎n͎ ͎a͎ ͎c͎o͎-͎w͎o͎r͎k͎e͎r͎ ͎w͎h͎e͎r͎e͎ ͎s͎h͎e͎ ͎w͎o͎r͎k͎s͎.͎ I͎ ͎n͎e͎e͎d͎e͎d͎ ͎a͎ ͎s͎o͎l͎i͎d͎ ͎a͎n͎d͎ ͎c͎o͎n͎c͎r͎e͎t͎e͎ ͎p͎r͎o͎o͎f͎ ͎o͎f͎ ͎h͎e͎r͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎w͎a͎y͎s͎,͎ ͎a͎ ͎f͎r͎i͎e͎n͎d͎ ͎i͎n͎t͎r͎o͎d͎u͎c͎e͎d͎ ͎m͎e͎ ͎t͎o͎ ͎a͎n͎ ͎e͎x͎p͎e͎r͎t͎ ͎n͎a͎m͎e͎d͎ ͎KIMBERLY SHE ͎g͎o͎t͎ ͎i͎n͎t͎o͎ ͎h͎i͎s͎ ͎p͎h͎o͎n͎e͎ ͎r͎e͎m͎o͎t͎e͎l͎y͎ ͎w͎i͎t͎h͎i͎n͎ ͎a͎ ͎t͎w͎i͎n͎k͎l͎e͎ ͎o͎f͎ ͎a͎n͎ ͎e͎y͎e͎ ͎a͎n͎d͎ ͎I͎ ͎w͎a͎s͎ ͎a͎b͎l͎e͎ ͎t͎o͎ ͎s͎e͎e͎ ͎a͎l͎l͎ ͎HER ͎a͎c͎t͎i͎v͎i͎t͎i͎e͎s͎ ͎o͎n͎ ͎Her ͎p͎h͎o͎n͎e͎ ͎r͎a͎n͎g͎i͎n͎g͎ ͎f͎r͎o͎m͎ ͎t͎e͎x͎t͎ ͎m͎e͎s͎s͎a͎g͎e͎s͎,͎ ͎c͎a͎l͎l͎ ͎l͎o͎g͎s͎ ͎t͎o͎ ͎s͎o͎c͎i͎a͎l͎ ͎m͎e͎d͎i͎a͎ ͎a͎c͎t͎i͎v͎i͎t͎y͎.͎ I͎ ͎c͎o͎n͎c͎l͎u͎d͎e͎d͎ ͎e͎v͎e͎r͎y͎ ͎w͎o͎m͎a͎n͎ ͎c͎h͎e͎a͎t͎s͎ ͎i͎n͎ ͎t͎h͎e͎i͎r͎ ͎o͎w͎n͎ ͎w͎a͎y͎,͎ ͎a͎n͎d͎ ͎s͎h͎e͎ ͎i͎s͎ ͎o͎n͎l͎y͎ ͎h͎o͎n͎e͎s͎t͎ ͎w͎h͎o͎ ͎i͎s͎ ͎n͎o͎t͎ ͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎.͎ ͎T͎h͎e͎ ͎t͎r͎u͎l͎y͎ ͎s͎c͎a͎r͎y͎ ͎t͎h͎i͎n͎g͎ ͎a͎b͎o͎u͎t͎ ͎u͎n͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎ ͎l͎i͎e͎s͎ ͎i͎s͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎y͎ ͎h͎a͎v͎e͎ ͎a͎ ͎g͎r͎e͎a͎t͎e͎r͎ ͎c͎a͎p͎a͎c͎i͎t͎y͎ ͎t͎o͎ ͎d͎i͎m͎i͎n͎i͎s͎h͎ ͎u͎s͎ ͎t͎h͎a͎n͎ ͎e͎x͎p͎o͎s͎e͎d͎ ͎o͎n͎e͎s͎.͎ ͎K͎n͎o͎w͎i͎n͎g͎ ͎i͎s͎ ͎b͎e͎t͎t͎e͎r͎ ͎t͎h͎a͎n͎ ͎s͎e͎l͎f͎ ͎d͎o͎u͎b͎t͎,͎ ͎g͎e͎t͎ ͎i͎n͎ ͎t͎o͎u͎c͎h͎ ͎w͎i͎t͎h͎ ͎t͎h͎e͎ ͎r͎e͎a͎l͎ ͎d͎e͎a͎l͎ ͎a͎n͎d͎ ͎g͎e͎t͎ ͎f͎r͎e͎e͎d͎ ͎f͎r͎o͎m͎ ͎a͎n͎ ͎a͎b͎u͎s͎i͎v͎e͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎.͎ ͎ HACKBASICSHQ @ MAIL.COM WHATSAPP ONLY : +1 419 380 7701
Samsung 5 star review on 7th August 2023
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Posted 2 years ago
Worst service ever! Never check the washer’s problem and just asked me the labour costing to fix!! I paid $80 for their gas and come my home. What’s service means for them? Even, Never ever Had this service in Korea! Very disappointed!
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Posted 2 years ago
Hiring personnel living abroad for customer service has economic advantages for American companies or those serving in the US. However, the customer service from some countries is poor, and Americans end up experiencing a level of treatment they are not accustomed to receiving in the United States. It is regrettable that companies accept such low standards of quality in their customer service.
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Posted 2 years ago
I bought my dryer directly from Samsung this time. I was a believer in the Samsung brand. Boy was I wrong. I have been a devoted customer for many years. I bought a large TV the same week, but not through Samsung directly. Thank God. What a nightmare this has been. My entire perspective has changed with my latest purchase. They have seriously gone down hill. I bought my dryer online on July 4, 2023 and I still have not received my appliance after twenty or so messages and a month and counting. I was notified that the dryer was scheduled for delivery by RXO on July 18. As my laundry accumulated I confirmed the date and time between 4-8 on a Friday night. I set aside travel plans for this delivery which had a systemic effect on everyone's schedule. When it started approaching 8pm I started calling, telling them so please, no matter what time, deliver it. I will be waiting. The customer service rep assured me they were on their way each time I called; last time was after 10pm. She said to make sure the porch light was on. I waited all night. Samsung then did not contact me and made it very difficult to contact anyone who could actually help. At first I thought the problem was with RXO, the delivery service, but since all my attempts to communicate with customer service and any suggestions for resolution were ignored for days, my conclusion is that Samsung is responsible for these massive failures. After more hours on the phone they found my dryer still not ten miles from my house and rescheduled delivery, not expedited, but for yet another week. During that time I received several messages from RXO saying that I needed to schedule the delivery. I took this information to customer support and they assured me again and again that it was scheduled. I was not given a window, so I actually blew an entire day waiting and calling and waiting. This was the second time I set aside travel plans, family plans, business meetings etc. I even delayed taking my son to urgent care for a broken bone! (You can see my post on FB.) First time I waited half a day and they refunded me $200.00. Second time I waited an entire day! I asked repeatedly for someone to contact me, but they kept replying via email in choppy English appearing to not fully grasp the situation. Each time I'd call CS I'd be on the phone for another hour and Samsung wasted enough of my time so the emails went back and forth until I finally said just to cancel my order. I got a reply that I would need to call RXO customer service to cancel. I don’t want this to happen to anyone else so I plan on taking my frustrations as a warning to the public on social media to try and get resolution. A good customer like myself should not have to take such measures to buy a product ever. I think of all the money I've spent on Samsung products and they have all lost their value in my mind. Order ##US335830285.
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Posted 2 years ago
Garbage camera in A34
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Posted 2 years ago
Samsung Galaxy 22 ultra - terrible product and service I have encountered an issue with my second phone, which is still under warranty. Like the previous one, this phone is experiencing various problems such as the Wi-Fi not functioning, inability to make or receive calls, and severe overheating leading to the melting of the phone case. Unfortunately, the phone was accidentally dropped, and due to the melted case, it failed to provide adequate protection. Upon contacting Samsung, they acknowledged that there were several issues covered by the warranty, specifically related to the battery. They agreed to replace the battery under the condition that the display issue was resolved. It is disheartening to note that these major faults have now occurred in two phones of the exact same model. Despite the phone being well within the warranty period, Samsung has been uncooperative and refused to provide my money back, or another model phone. Their service has been extremely disappointing, and to make matters worse, they did not even grant me the opportunity to speak with their manager. Overall, I am frustrated and dissatisfied with the level of service and support I have received from Samsung.
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Posted 2 years ago
I bought the z fold 3 phone a year ago have a big black line down the fold can't use the keyboard samsung is very aware their phones have this defect and their response to me is oh well so sorry your warranty expired in December
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Posted 2 years ago
Woerst company ever whent to buy new tablet and trade old one in when it came time to check out they changed the trade in price and refused to honor the price they had spent almost 3 hour on phone being hung up on and transferd all over the place and no one would help
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Posted 2 years ago
Have 5 yr parts warranty. Part ruster after 3+yrs. Sent pics, serial, purchase info. 3ctickets cancelled as out of warranty. Escaped to parts president to try to approve replacing faulty part..
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Posted 2 years ago
I purchased my galaxy s21 fe 5g from Xfinity Aug 26, 2023. Having issues that has not been able to resolve. Xfinity had their tech work on it and then told me to contact Samsung since I have a 1 year warranty. Your company had me take it to Asurion tech repair, which was 45 min drive and 4 hours wait while they ran a diagnostic process. They told me I needed a replacement since it could not be repaired. I called Samsung back and they told me the repair company was not a Samsung specialist and I needed to send it to them for 5 to 7 days. I explained that I did not have a landlines and needed a replacement before I send mine. I am a senior and cannot live without a phone. They were nasty and insisted that I had no other choice. Told me to take problem back to xfinity since I purchased it from them. I guess your warranty means nothing. Xfinity told me to call my extended warranty company, by since the phone is not a year old they could not help me. So I have a broken phone that I am still paying for. Cannot believe your company handles issues like this. Been using Galaxy mobile phones for years, I would expect better service from Samsung. And not only my time, but my gas money driving to repair store for nothing.
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Posted 2 years ago
Absolutely one of the top worst companies if you need support and a repair. I have been on the phone with them 5 times and spent a total of 4 hours to get service on a Frame 75" television that worked for less than 3 weeks. A $3000 TV that will not power on after less than three weeks. Mind you, this is mounted in my 87 year old mothers house and we were told they would not service it unless it was taken down. How do they expect her to take it down when she pad 120 to have it installed? Come to think of it, this is the worst service I have ever experienced. I suggest you look for another brand that supports the customer if needed. If you bought a Samsung product I surely hope you don't need any customer support.
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Posted 2 years ago
Samsung told me 5 years was beyond the expected lifespan of a $1200 gas range. Over those 5 years I spent $500 in maintenance repairs. Don’t buy one. They honestly told me to “buy a new range as we have stopped manufacturing the part you need”. Run, don’t walk to another brand.
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Posted 2 years ago
Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price adjustment I received the return label and returned it to the Samsung warehouse. it turns out that Fed Ex was supposed to pick up the TV and they were supposed to take it to the Samsung warehouse. Now Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung. Martin
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Posted 2 years ago
Worst appliances ever! Dishwasher less than 1 yr. needed circuit board replaced. Convection oven fan replaced after 2 yrs. Refrigerator (French Door) CONSTANT issue of back panel freezing up and leakage on the floor. Ice maker an issue since it was purchased. Would not recommend Samsung appliances to anyone! Nothing but issues since purchased!
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Posted 2 years ago
Most deplorable customer service he will ever deal with. And I am usually really nice. I have talked to them over 15 times for a refund or an exchange and neither has happened. They just want you to give up. I have. They told me I was absolutely eligible for both a refund and an exchange and they never followed through and they will not call you back and the more you call them the more they will tell you that you were calling the wrong department and keep transferring you and you end up in that vicious cycle.
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Posted 2 years ago
Terrible customer service, bought a vacuum cleaner ( jet pet , cordless) after 4 and half months it fell apart, warranty department and customer services didn't want to know, avoid this company, that's why Apple, Dyson etc are on another level to these charlatans!
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Posted 2 years ago
Reference/ticket number 4172103141 I purchased a gas cooktop from Samsung via a retailer in Ottawa Canada on November 15th, 2022, The appliance is under Samsung warranty until November 15, 2023. The appliance has not been working for the past week (July 2023) and I contacted Samsung on this matter on Monday, July 24th. The Samsung representative on the phone asked my husband who is 86 years old to troubleshoot the appliance with needles and pins and even asked him to go down on his knees to locate the serial number of the appliance. As we are both seniors we were unable to do as requested. The representative seemed annoyed and asked us to contact the retailer from whom we bought the appliance -to have them contact Samsung Canada for further discussions on the matter. After several phone calls and discussions plus a visit to the retailer and extended discussions with Samsung- Samsung finally agreed to send an Appliance Repair Service company to our home to inspect the appliance. The inspection took place on July 27th. I am now informed that the appliance needs several parts to be replaced as they are broken causing the appliance to malfunction. I am concerned about safety issues and do not want to accept an already compromised and repaired appliance when in essence at the time of purchase I thought I was buying and paying for a brand-new appliance with no defects in the first place. I feel cheated by Samsung for selling me an inferior product in my opinion and under the circumstances, I am requesting a full refund Furthermore, I have no confidence in Samsung appliances and do not trust the quality of their products any longer. I am also appalled by their lack of respect for seniors and proper support services to back up their products in Canada. I am at this point convinced that I will never again purchase anything Samsung related. I sincerely hope that my request for a full refund will be honored by SAMSUNG.
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Posted 2 years ago
Very best & good faculty staff....
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Posted 2 years ago
Samsung is rated 1.2 based on 4,719 reviews