Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased samsung curd Mastero refrigerator before 8 months and now it's not working when I called customer service people some engineer he came and told "some inner parts of the fridge is burned , you should put stabilizers " this was his statement so my question to him was why it was not been informed me during installation and on refrigerator it's clearly mentioned "stabilizers free operation " He answered me No if you put its safety that's all . I agreed and engineer guy told me he will get ordered that inner parts he will come once he get the same but it's been 1 month no one has come when I call customer care they say that their head office is closed due to covid so they are arringing and I was wondering being such big company they act very irresponsible and ther products are not at all good , now I have problem in my samsung phone as well . Such a pathetic experience I had with samsung products I request people to be very careful when selecting the brand.”

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Posted 4 years ago

“Purchased an expensive TV 25 months ago and it has died. The TV was purchased because I thought Samsung was a great brand (naive) and it had a manufacturer's warranty of 5 years. When I contacted Samsung they are denying any manufacturers warranty and generally unhelpful. Really disappointing that an item such as a large TV has a life of 25 months and the manufacturer simply does not care. I definitely will NOT purchase anything Samsung again and consciously avoid anything using Samsung panels.”

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Posted 4 years ago

“Your phones suck you have too small of a hard drives and then have google jam too much bloat ware on your phones, nokia had a windows phone years back that along with apple were the best phones I ever had, dump Google already and get alternative operating systems, be revolutionary for once and try linux”

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Posted 4 years ago

“I bought 5 appliances 7 years ago during that time 4 have failed. DO NOT BUY any Samsung appliance!!!!! Fridge - control panel failed; dryer - control panel failed; washer (top loading) the plastic disintegrated where the lid open/closes; stove the membrane behind the touch panel failed and it's a discontinued part.”

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Posted 4 years ago

“Bought a tv two years ago and half the screen is black for no reason at all. I take good care of my Samsung products and the product won’t even last past two years!? I tried getting my tv fixed with Samsung but they were no help and were rude as well as a waste of time. I won’t be buying another Samsung product and I won’t refer a friend to get anymore either because of my poor experience”

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Posted 4 years ago

“The customer service is the worst I’ve ever experienced. I purchased a TV May 19th, 2021. The delivery has rescheduled at least 5 times. I called to cancel the order, and they refuse to cancel the order even though the TV is out of stock. So now they have $900 of my money for a TV they do not have to send me. And I have to wait until it ships in the future, refuse the delivery, and then they will refund I 15 days. I’ve called numerous times and cannot understand 90% of what that are saying.”

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Posted 4 years ago

“My dtr and sil bought a package of 4 Samsung appliances from Home Depot 3 years ago. Within 2 years, appliances were peeling. Just out of warranty, microwave had to be replaced(at their expense), ice maker in frig is constantly an issue, sil had to replace igniter in stove and a couple of knobs, and now the heat element is out on dishwasher with a $400+ price tag to repair(might as well buy a new one). These appliances are junk and not worth the money spent. Should expect appliances to last more than 2-3 years. So sad for products with the Samsung name.”

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Posted 4 years ago

“Horrible customer service, never experienced such a thing. Ordered a Refrigorator 3 weeks ago and they changed the shipping date twice finally when we were supposed to receive the item it was damaged! It’s one week now that they needed to replace the item and we have t heard from them!! Never shop Samsung.com”

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Posted 4 years ago

“I was looking to buy a 50 inch TV, as I am a loyal customer of Samsung I go to their website. I see on their site the Q60T for $530. after doing my due diligence on the price for an hour I decide to purchase the TV, when I try it know says it is unavailable & tries to then sell me the Q60A for $699.99 which costs $170.00 more, I'm am shocked & in Awe that a Company such as Samsung would blatantly use bait & switch, I have been a loyal Samsung TV buyer for the last 4 years but as of know i am no longer.”

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Posted 4 years ago

“Washing machine got louder and louder and was obviously on way to failure. Called for warranty service 11 months after purchase. Samsung service technician indicated that motor was shot and would be replaced under warranty. Scheduled multiple service calls for repair over next month and they kept cancelling because Samsung would not release parts to them. They finally scheduled the replacement for 2 days after my 1 year date of purchase with part in hand and then claimed it could not be fixed and that Samsung would replace entire machine including pick up, drop off and installation. They went through the process of telling me that it would be replaced through Lowe's as point of sale location. After several calls over the next 3 weeks they assured me that it was being replaced and then came back and said that it was now out of warranty so they would not refund or replace unit. Their mode of operation seems to be to drag it out beyond purchase date even though I asked multiple times during this drawn out process if this was their plan. So now I seem to be stuck with a broken 1 yr old machine with the choices of purchasing the same piece of junk that sits in a matched set, buy parts and fix myself or buy a different manufactures model that might fit with dryer and not match. No one should ever buy from Samsung if they value their hard earned money.”

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Posted 4 years ago

“I come here in utter disgust but also a little comfort to see that i am not alone. Samsung appliances are trash and that company will burn for what they are doing, because its outright stealing. brand new fridge didnt work. got it working and it breaks down every 2 months. i invested hard earned money into this fridge and it is junk. did i mention i exported it to another country so sending it back made no financial sense. i wish i came here before i bought it.”

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Posted 4 years ago

“Terrible endless loop of run around back and forth samsung care plus is a complete scam they will not honor their extended warranty on any expensive phone”

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Posted 4 years ago

“My device overheated and shut off completely...I call costumer support they told me to take it to a repair center...at the repair center they couldn't do anything to fix it ..I call back to costumer support the only option they give me is to mail the phone to them for a diagnosis wich will take up to 10 days ...My situation is that I cannot be with a phone because I depend from it my business depends from it...I AM VERY VERY UNHAPPY WITH THIS SITUATION..FRUSTRATED”

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Posted 4 years ago

“I have bought Samsung A50s on January 2020.use of 5months mother board not working i repaired it. again use of 4 months display not working worst product I have purchased. I have lost my money purchasing this waist mobile. I have given this massage for customer support they are not given me any reply.”

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Posted 4 years ago

“Our new Samsung TV has never worked properly. Samsung has looked at it and even sent it and the soundbar to be looked at this causing Amazon to decline refunding it because Samsung held it past my 30 days!. 12, 12 customer support calls and one home service and it still sits there. Samsungs repair tech stated it looked like I was sold a refurbished TV. Google not Samsung continually avoids this. 63 years old and this is the most bizzare situation. Working for one of the three major news networks I will remove both off our vendors list and we will no longer buy from them in my specific area. BUYER BEWARE! Avoid these companies for your sanity”

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Posted 4 years ago

“Hi , I have bought a Samsung M21 Mobile phone on January 18th, 2021. Today it's June 6th,2021. My display suddenly started bleeding and then I approached one of the service centers in Dubai say 1st was in Deira city centre and then in Dubai mall. They have collected the phone and next day they have informed me that this damage is not covered in warranty. then asked to pay 450 AED whereas total price of product was just 600 AED. Then I was thinking like attitude of Samsung sales staffs are like they will do everything for us but when we approach to their service center, their attitude is then just opposite like we have to do everything for them and we are like their slaves.”

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Posted 4 years ago

“I would say choose other online platforms rather than samsung.com in future. After watching/reading about the good reviews of samsung 32 inch TV, I ordered it from Samsung's website, because they were giving me an additional INR around 1000/- off compared to others such as amazon, flipkart. The TV reached me and inside the box TABLE TOP STAND was missing. I called up the customer care team and this is what happened.... Day 1 They told me service engineer would visit my place and place the stand. Day 2 Nothing happened, so I emailed them, whatsapped and even called them. They do not have any coordination in between, I received a different answer from each of them. Day 3, I receive a sms with service engineers no . Call him up but he says that TABLE TOP STAND is included within the box, only the wall mount is available with them. So again I email whatsapp and call the support team, one of them made a suggestion that a service engineer will make a CSR report on missing parts by visiting my place next day, I called the service engineer to tell him this and by the tone of his voice I could make out that this guy is not coming. Day 4 no visit til date, I contact the support team and they tell me that my mobile was unreachable so there was no visit. LOL that can't be, even if that were true, I would have got a missed call sms later when my phone was in the network zone. They made a false accusation. So I give them my alternate numbers. Still no one called. So again I call and email the support staff to get the TV returned and this time they provide my the service center owners/big mans number. I call him up and finally this guy tells me that nowadays Table Top Stand upto 32 inch TV is not supplied inside the box and we need to purchase it from them ie the service center guys, we can't do it directly. This is how they cheat the customers. It would have been better if Samsung would have charged us for the stand and put that good damn thing inside the box in the first place itself. The service center boss told me that this stand is our of stock and would take another weeks time for it to reach them. He also asked for an advance if I wanted the stand. Finally, I gave up, and asked them to put whatever stand is available with them and just close the case. Day 5 service engineer calls me up, no network issue this time, LOL, and finally not to my liking the TV is stuck on my wall. I will never use samsung.com in future. I won't say samsung products are bad, because prior to this TV I had a 43 inch Samsung UHD TV which was stolen, I have a Samsung Galaxy Tab, Samsung's fridge and the phone on which I am typing this message on is also a Samsung phone. However I feel cheated this time, that too for a tiny thing such as a stand, and the other thing that I was dissatisfied with was no one knew the answer, no support staff knew the answer.”

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Posted 4 years ago

“I bought refrigerator RF18HFENBSR at Lowes at a discount. Not clear why it was discounted, but it was advertised as in working order. After a few weeks the fridge part started getting warmer. It varies between 50 and 60 degrees. In other words, useless. I called Samsung about the warrantee. First they said it would be repaired. Then they said I would be sent a new one in up to three weeks. Then they offered me a credit because they did not have any repair service and were out of stock of this fridge. All of this took 11 days while I have no fridge. I'm getting contacted by one team via text and another one via phone and they apparently don't talk to each other. I call back and they ask me to provide info I've already provided. One person tells me they don't have access to info because it is the other person's department. Total chaos; delays. The only thing they are good at is apologizing. After a while I told them to stop apologizing because that is not a valid response. If you are sorry about something, YOU DO SOMETHING ABOUT IT. What a horrible, horrible company. I will never ever use Samsung again #neversamsung. They finally get their messaging straight and I'm offered $650 for the fridge. But this is the amount I paid Lowes, not the value of a new fridge. I explain to them that I cannot get a new fridge like this one for that amount of money, and the warrantee is in place to ensure my ongoing use of the fridge I purchased. So it is not fair to leave me stranded like this, my new fridge does not work and I have to pay $600 or so more to replace it. That is NOT the sprit of the warrantee. I also said I would be happy to take an equivalent fridge, but I was informed there was no such thing. The person talking with me was a stone wall with two messages: "We are so sorry" and "We can't do anything about it". Both claims are patently false. This company does not care about its customers and thinks that it doesn't need to be fair. I gave in and took the payment. THEN AND ONLY THEN was I informed it would take seven to fourteen days to process the refund (ACH)! Are you kidding me? Complete nonsense. So now I have to come up with a fridge without the money from the refund to help. Not to mention that I'm already 12 days into not having a working fridge due to their inefficient customer service. A final stupidity: I called a local appliance repair center and ask them to repair the fridge. However, they are not allowed to work on appliances that are under warrantee, and Samsung will not provide them with the parts for such appliances. UNBELIEVABLE! (though probably a standard practice) Why shouldn't I have the option to repair a fridge if they can't? Welcome to the wasteful and environmentally toxic practices of modern mega corporations (but I don't doubt that they are so so sorry about this). And who gets to dispose of the non-working appliance at their own time and expense? Just one more way I'm screwed by this horrible, horrible company. I owned a galaxy phone for a while and I had no complaints. I was ready to be a fan of the company. Now I'm an enemy.”

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Posted 4 years ago

“If you want a Samsung product, buy from Bestbuy or Amazon. Orders from Samsung direct take forever to ship and won't be properly packaged. I ordered a Jet 90 Complete Vacuum Cleaner in mid-April, and I got my item on 6/2 -- one and a half month delivery time. Before the purchase, the website shows an estimated delivery time of 1 week, which was total BS. I got an email in early May saying that the delivery was delayed with no explanation. So I contacted the customer rep and they said the item was in their warehouse, they just needed some time to ship it out. I was super confused and couldn't understand if the item was in stock, why they needed so much time to ship it out. The customer rep agreed to expedite my shipping, but it still took 1 more month with "expedited shipping". It got worse when I finally got my item on June 2. The package was totally broken and the seal was opened. Samsung clearly didn't care. They didn't bother to find a proper box and to put on some tapes. The FedEx delivery man looked at me apologetically, but I don't blame him. It's clearly Samsung's fault!”

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Posted 4 years ago

“I bought a Samsung s21 in January of 2021 and have had issues with it restarting on its own. Called and was told to go to the nearest repair center or call the insurance company that I use thru sprint. I did both. Insurance technician couldn't fix the issue, neither could the repair center over an hour away. Samsung customer care says that now I have to send it to them for up to 10 business days and no loaner offered. My t-mobile rep called as well and she was told the same thing. She asked to speak with a supervisor and not only did he not have a solution, he was very rude. After she stated how unfair my experience has been with as long as I have been a samsung customer, he said that there are more things in the world that are unfair. If I could leave zero stars I would. I'm ready to get an iPhone.”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,719 reviews