Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduled a refrigerator freezer Icemaker repair. Technician did not show up during day scheduled. Did not call. Scheduler copped an attitude as if tech's mistake was my problem. Do not buy Samsung until they solve Icemaker problem and do not buy Samsung if they have employees like this.”

Helpful Report

Posted 4 years ago

“Buyer Beware!! Samsung is now a thief, liar and a irresponsible Corporation. They refused to honor a warranty on a 5 week old TV and offered no replacement or refund even though there own service tech stated the TV was probably refurbished. On top of that, the TV was worse when he left. Samsung specifically told me to go find a repairman, at my cost! They even refused to let me speak to a case manager in RRR. Totally disgusting. Out $1600.00. This isn't the end. They didn't realize I work for one of the three major networks and I WILL expose them.”

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Posted 4 years ago

“I bought a $4000 refrigerator. I wasn't ready for it when it arrived so it stayed in the box for 2 weeks. When I installed it, I noticed it had three areas where the finish was defective. I contacted samsung repeatedly and got NO help. I was told they didn't warranty the finish. Really!! Wow, why pay extra for crappy workmanship? Samsung's service sucks! The price was way outof line for a defective product. BUYER BEWARE!! I wish I would have been.”

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Posted 4 years ago

“Bought a washer and Dryer set from Home Depot in Oct. 2020, washer broke 6 months later, 12 weeks ago. 8 different repair people have been and gone. Have sent all required documents and recieved a confirmation yet continue to get messages requesting further correspondence. Also most of their associates are working from home and it is very RUDE to have your kids screaming in background while your on the phone.”

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Posted 4 years ago

“Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipment’s (if you make some research the company has been sued for the ice maker they put on the refrigerators), they don't care about customers once they have bought their products. If their products were good, you wouldn't have to worry about good customer service, but that's not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they don't have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00, I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warrantee, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are wordless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!”

Helpful Report

Posted 4 years ago

“Worst people to deal with. Bought a dishwasher and it was missing pieces now I have to buy the pieces again at ridiculous prices. Very disappointed with them. I never seen a company that treats customers that way. Poor customer service stay away from them.”

Helpful Report

Posted 4 years ago

“Rubbish Refrigerator and its a nightmare to get a Replacement I bought the fridge freezer 3 years ago, quality was so rubbish that the internal shelves started breaking after a year. Then one day i heard some noise so i called the engineer, he didnt really check anything and left saying its working fine a month later freezer stopped working, called another engineer and he confirmed that its faulty and booked a replacement. The replacement came 2 weeks later and it was ACTUALLY DEMAGED. I rang again to tell them that uve sent me a demaged item, after 2 hours of headache on the phone i was told that ill get a 80 to 100cm high mini fridge to use for now. Fridge came was half the size, we already had our grocery done according to the measurements given to us. Spent another 2 hours with customer services, which was pointless and they wrnt happy to help at all. Ive got a baby who needs fresh milk at all time a girl whos just started school and need yogurts and drinks for school. I am a working mum who prepares food and keeps in the fridge in advance. I am absolutely devastated by their behaviour. I feel helpless. Ive wasted so much money on food so far that goes to bin every day. There no sense of responsibility. Beside all this i don't even know when my original fridge is coming, its been a full day and ive not received any email regarding that! Absolutely appalling service. Plz plz don't waste your money and time on samsung products. The quality is rubbish and customer services is awful!!!!”

Helpful Report

Posted 4 years ago

“Worst service.. plz stop encouraging purchase from this fraud Samsung organization.. They will not respond u for any sort of services/ repairs.. Below are my 3 service request # which I have raised for only 1 service but till now no response and without updating to customer they will close the service request making customer feel very bad about it.. 1. 4324895493 2. 4325003628 3. 4325289367”

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Posted 4 years ago

“They will seperate your orders and make you wait past the purchase date. They do not take into account the delivery date. Their department that fixes things does not allow for expidited service leaving you with no phone for 1 week +. They will bounce you around 4-5 times when you call about a phone issue. My issue was overheating. My boyfriends device had the same issue, and he was stuck with the phone for years. I will be finding a different product. Samsung is awful!”

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Posted 4 years ago

“The most incompetent repair team. They’ve had my blue ray 10 months & lost it. They keep lying about the status. When I call in for updates they have no info.”

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Posted 4 years ago

“I was attempting to make a purchase for the new Galaxy S21 Ultra phone from Samsung website so I could get my government employee discount and a discount for my Galaxy S8. Samsung has teamed up with ID.me to verify government employees by using their government email address where they send a confirmation link. I created a ID.me account using the same email address as my Samsung account, received the link and confirmed. So when I go back to Samsung site to check out, it lead me back to ID.me. I attempt to log in but it said email or Password incorrect. I know it wasn't because I used the same Password I used for other generic sites. OK so maybe I did forget the password, I clicked on "Forgot Password" and it says the email address could not be found. Get this how is that when they sent a account created confirmation to the same email address. I chatted with a rep on Samsung site for almost an hour trying to figure it out. Finally I told him Good-night I've decided to buy an iPhone instead, trying to deal with ID.me literally gave me a migraine headache, I not kidding. Samsung S21 Ultra and the migraine headache I endured was not worth the price of the phone. ID.me gets your information then pretend you doesn't exist. For Samsung to team up with ID.me was a terrible ideal because they lost a customer to Apple. Why Samsung had to team up with ID.me just to offer their discounts is beyond me.”

Helpful Report

Posted 4 years ago

“Refrigerator went out 5 months after purchase. Called repair and no repair service is available in my area. Called for a refund. Got a text that the refund was approved. 2 days later got a text that said the refund ticket had been cancelled. I called again and was told by one agent that the refund tickets are always cancelled when it moves to the next step. I called again and was told that the first request was filled out improperly by the last customer service agent. They have then set up another refund request and restarted the process. I have called 1800 Samsung, spoke with at least 10 different agents, all with conflicting stories. Have asked to speak with a supervisor. I was hung up on once, transferred to a case manager and supposedly spoke with 2 supervisors. The first supervisor said the refund was approved and would reach my bank within 2 days. After 4 days, I called again and supposedly got a 2nd supervisor. He informed me the refund ticket was approved, but that the refund department need to review the request, and It could take 14 to 21 days for the request to be approved and the money to be released by the bank. I have spoken to 10 different individuals, in multiple countries. There accents and phone reception is horrible and hard to work around. They read from a script and can or will not answer questions. Absolutely horrible customer service. As of now, I have not had a refrigerator since the beginning of May, I have been told that I can not dispose of the unit until Samsung resolves the issue, and that final resolution is still pending on my case.”

Helpful Report

Posted 4 years ago

“Just stay away from Samsung! Here's one reason why: When our $900 dishwasher broke down – while under warranty – Samsung's local service provider sent a technician who refused service on the grounds that the dishwasher could not be moved without damage to our wooden kitchen floor. This was patently untrue as demonstrated when Home Depot, the company where we bought the dishwasher, sent an installer to check on the situation. He removed (and replaced) the appliance with no effort whatsoever and not a speck of damage to our floor. Samsung refused to even consider this. Instead, they demanded that we hire an installer to uninstall the dishwasher before their technician came and then to reinstall it when the repair was finished. That's two service calls, at a minimum of $100 per visit, to say nothing of a whole lot of lost time. Samsung's reps were remarkably rude, refused to even "consider" reimbursement for our costs until after the service was completer. Needless to say, we will never, ever buy another Samsung product.”

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Posted 4 years ago

“DO NOT BUY SAMSUNG!!!!! DANGEROUS PRODUCTS AND THEY DONT CARE!!!!!!! The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing (circled in red in the picture) within the FIRST YEAR of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you NEED the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. The products are DANGEROUS low quality!! I will never buy Samsung again!!!! A claim has been filed with the Better Business Bureau.”

Helpful Report

Posted 4 years ago

“Customer ref no:3100880841 Thus is to bring to your notice that my complaint is not resolved. An amount of Rs79999/- (Seventy nine thousand and nine hundred and ninety nine rupees) is not yet credited to my account which is towards the wrong product delivered to me instead of SAMSUNG GALAXY S7 PLUS LTE TAB Your customer services is very bad and your making the customer to become a patient. I tried many times to contact and also requested for a call back. No executive has contacted and solved my problem though escalation department accepted to refund my amount of Rs 79999,/- Its a shame on SAMSUNG INDIA for cheating me by sending wrong product and not crediting my amount. No response from Samsung. Amount of Rs 79999/- not credited by Samsung. If my amount is not credited by tommorow I e 31st May 2021, I will be forced to file a complaint in consumer court. It is very disgusting”

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Posted 4 years ago

“Samsung A31&A7 both having loud speaker problem, more than twice I given for Service center for Speaker sound problem, they unable to identify.”

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Posted 4 years ago

“Very bad response from many ... When the company is so good what is the problem in making the online purchasing process easy and simple...”

Helpful Report

Posted 4 years ago

“More than 2 weeks (without working cellphone) waiting to get repair on new, expensive, high-end cellphone, which is obviously defective! (Black screen of death) No estimated repair date provided, but cellphone had to be sent back to Samsung by UPS after 5 days in local, authorized repair shop! No loaner, no phone replacement, as with Apple. Other personal accounts have 2-step authentication which are tied to out of service cellphone, making access to all other accounts difficult, if not impossible. Emails & texts from Samsung give conflicting, confusing status. Customer service is non-existent---no one knows anything. They just apologize for your "experience."”

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Posted 4 years ago

“I've had 3 Samsung phones over the course of the past 10 years. All 3 of them have swollen batteries that popped off the screen. I have never dropped them or damaged them. The cause was regular use. After the third time, I was not in a position where I could blow off a thousand dollars for a new phone so I was hoping to get it repaired for a cheaper price. Turns out that Samsung's laughably scummy design makes it so then the battery is built into the phone and can't be repaired by any third parties that would actually be able to help me. I had to go straight to a Samsung service center. Their customer support number is a joke. There are 3 ads being prattled to you after every button you press. After being redirected on the phone number 3 times and wasting an hour giving them a bunch of numbers (they even asked for my postal code for some reason) and listening to ads, the final lady I was directed to had no answer except "I don't know" or "I can't answer that because your 1 year warranty expired." I explained my experience with 3 swollen phones from their company stored in my cabinet and I was concerned that they'd catch fire or explode as swollen batteries are at risk of. At that point, the lady on the phone got extremely passive aggressive and said "I told you already that I can't help you." No apologies. No explanations or advice of what I should do with my dangerous batteries. Her only suggestion was that I call the Samsung parts company myself and I kid you not, ORDER the parts myself and repair it by hand. Samsung is a joke. I will never use their service again. I've owned a total of 3 laptops and 5 gaming systems from other companies without this issue. Yet Samsung can't even get their heads out of their ass long enough to do anything but steal your money.”

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Posted 4 years ago

“After seeing all these reviews you would think Samsung would try and improve the service. Obviously not... The customer support people just read scripts and have no idea. Sorry Samsung you lost me.”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,719 reviews