Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung water wall dishwasher had multiple issues and is now scrap metal at less then 3 years old. Absolute junk! Samsung Chef Collection duel fuel range. Over $3500 and will not hold temperature. Multiple service calls and parts replaced and still drops heat by more than 100 degrees. You have to manually adjust temp to get it to heat back up. Absolute junk! Samsung 4 door fridge. Ice maker freezes up constantly and requires hours of defrosting and hours of headaches. Samsung is in the middle of a lawsuit about this very known issue and are no help on the phone. Absolute junk! I will never support Samsung again because of the junk appliances they put their name on. Save yourself a lot of stress and try a different brand. Do your research if you don’t believe me.”

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Posted 4 years ago

“If you want a Samsung product dont buy direct 100% waste of time ordered a £700 tablet waited 2 weeks for the delivery date chased them for an update to be told it was on back order and couldn't give a delivery date would not use them or recommend support is little to no help a Indian call center working off a basic script and could not provide any information on the order worst company to order tech from hands down.”

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Posted 4 years ago

“I wish I could give them negative stars because 1 star is way too much. I bought my Samsung cell phone from Xfinity. When I tried to redeem the $100 rebate it was a nightmare. Called them a dozen times; they were either non-English speaking or call was disconnected. When I went to their site to order products for the $100 it gave me a higher price, almost double. After a lot of wasted phone calls and emails I ordered the products as one agent assured me they would escalate the issue and prices would be adjusted. I never received the products & got charged $115 on my credit card. Disputed the charge... Samsung fought back and denied the charge back. I don't know what to do next. It's ridiculous to overpay for something I didn't receive. Samsung customer service is a joke. Never again will I buy any of their products!”

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Posted 4 years ago

“The worst experience I have ever had!!!!! There is no support!!! It is a gimmick!! Several times I have tried to call get transferred to Korea can't speak to a UK assistant!! Use the excuse of working from home and cut your call!!! Several times I've tried to chase my order and they say can't recognise or not eligible and when quering the cut the phone off!!! Even though they have taken my money!!!! When I had received my order it was left in the garden in plane sight for anybody to take!!!!!! Not received any of the gifts I was eligible for!!!!!! The staff you do speak to are so unhelpful and illiterate a script!!! The company is pathetic!!!!!! Very DISAPPOINTED!!!!!! SHOULD NEVER HAVE CHANGED MY PROVIDER AND STUCK WITH CAREPHONE AS NEVER HAD SUCH BAD CUSTOMER SERVICE FROM THEM!!!! HONESTLY DON'T GET INTRIGUED BY THEIR DEALS AS THEY ARE FALSE AND END UP TAKING MIRE MONEY FROM YOUR ACCOUNT AND WHEN QUERYING IT THEY READ A SCRIPT AND NOT ANSWER YOUR QUESTIONS!!!!”

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Posted 4 years ago

“wanted a receipt(which was on the phone non accessable due to phone screen being damaged) for a non warranty repair my phone screen was damaged which wouldve cost £279 odd the denied to fix the phone stating it was stolen, i asked them to check my warranty registration against my name, address, email, to which they were like u can buy a new phone🤨 are u stupid Samsung its the latest phone Note 20 diabolical service am going back to a apple phones sam stung me horrible company.”

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Posted 4 years ago

“OK So I have a 65 inch tv that was bought about 2 years ago with vertical lines otherwise it is perfect. It was out of waranty and I no longer had the reciept. So we decided to try and fix it ourselves read about the issue which is all over the internet and it said bad t-con board we have model UN65NU6900FXZA . So we ordered a motherboard for it $100 no big thinking that the t-con board was intergrated in the motherboard. well it did nothing so we put the old one back and tried re seating all the ribbon cords etc. still nothing. So I reached out to samsung the the facebook guy Nick was very nice walked me through all the stuff I had already done I told him what we had done to try and fix it he said I needed to go to the samsung tech line and that they would help me. I called them and explained everything we had done and they walked me through the same steps as nick and went in remotley and we found out that they could not see the lines from the inside they were on the screen only . I remind you here that we had told the tec everything that was done to try and fix it before reaching out to them for help ! So then the tec says ok we will pay for a one time parts and labor to fix your tv ! At this point I am thinking wow samsung realy does care about their customers !!! So the guy comes out and he's like Oh I cant fix this tv its been opened I am like what they knew that I told them over and over nope cant touch it ! Ok fine guy leaves I call samsung and Manuel The case managment guy tells me exact words "The Way it was Organized the work still should have been done" So I am thinking great they are still going honnor their word! Then I get a text from samsung saying they will not be able to complete the repair BECAUSE THE TV WAS OPENED! OMG to me this says they were looking for an excuse not to do the repair ! Why even tell me they would Why waste all of our time!!!! it is obviously a problem with their hardware as in it sucks a $1000.00 tv cant even last 2 years I feel taken advantage of they could have just said oh I am sorry you tried to fix it we cant help you and saved all of us a whole week of our time not to mention I who loved my samsung phone will not be doing business with them again ! And I will tell everyone who will listen !!”

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Posted 4 years ago

“Do not buy your phones directly from samsung! If I could give Samsung a 0 star review I would. Yes their phones are superior, but their customer service has me almost switching to Apple. I ordered a new phone through the website with the promise of a trade in deal. The rules for trade in were to 1. "factory reset it", 2. make sure its not "blacklisted" 3. It has to power on/off and be in working condition then send your phone back within 15 days after you receive the new one. When I received my new phone, there were no directions on how to complete the trade in, none. I had to dig around on the internet to figure it out. Then, they received my old phone that I factory reset, and they said it didn't meet the standards because I didn't reset my pass code. This was not listed anywhere on the website, and I was not aware this was even a step. I reset my phone and assumed that when it prompted me to set up the phone (like it was a new phone) that was it. I didn't want to set the phone back up after factory resetting it. Now I am out $278 because their trade in process is a scam. I could have went through Verizon and actually saved some money. Do not buy your phones directly from samsung!”

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Posted 4 years ago

“Samsung is a big disappointment. I have been a Samsung customer all my life and I most definitely is moving to Apple. The customer service is non existent and they do not care about customers. I bought a Samsung Note 20 Ultra less than 5 months ago and the phone is not working. The phone freezes every two seconds and Samsung says the only resolution is to get it repaired. This says one thing - THEY ARE SELLING DEFECTIVE PHONES - BEWARE AND DO NOT SUPPORT SAMSUNG. - No one will entertain replacing the phone when it has no physical damage - I have to take it to the store and have them change the parts in the phone. Why is this fair to ANYONE who buys a brand new phone!!!! this company is a scam and a complete disappointment. I will never buy another Samsung.”

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Posted 4 years ago

“I ordered a new phone from them and did the trade in of my current phone. I opened a chat with a representative who assisted me in the purchase/return. I informed them that the back of my phone had a crack and they stated that was fine as long as it wasn't on the front. So, I proceeded with the trade-in. I received my new phone and then an email from Samsung saying that my return was not acceptable and they provided me with the form to initiate a return of my phone. So, the next day I filled out the form. Waited...waited...waited...finally months later I contacted them about the status of my phone being returned. They said that it was beyond the date and that I didn't fill out the form so I would not be receiving my phone back (or the credit for the phone). I continued sending them emails stating that I had ALREADY filled this out and their response each time is a reply with a blank body in the email. Their customer service is AWFUL. I really wanted to get a new phone for my husband but will now be going elsewhere.”

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Posted 4 years ago

“If I could give them a negative 100 I would. I bought a new phone through the website. They sent me a used phone with scratches all over it. I sent the phone back right away. They will not call Verizon and let them know I returned the phone so Verizon is still charging me. The agents are less than worthless. I have called them 10 times and each time the supervisor is busy on other calls and I should call Verizon they do not have the tools to remove the item from Verizon. I have been a loyal samsung customer for 20 years. As soon as I get the phone I don't have paid off I am going straight to IPhone. Beware !!!!!”

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Posted 4 years ago

“It's taken me 4 months of hearing "I'll call you back" and still phone is fucked and no one is helping. Most pathetic customer service in the world. Would not recommend at all and have been with then for 16 years. Also will be taking my whole company across to Apple including 12 phones and 12 laptops. Have had enough of chasing up a resolution”

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Posted 4 years ago

“Hello I want to buy samsung product from samsung shop app. I call customer care many time about it but there is no proper reply. Finaly i buy product but there is some problem in payment option and next day company increase product valyu and also dicrease discount on the same product. Now finaly i reject samsung product and go for other brand. My bad experiance and totaly waste my time in buying product.”

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Posted 4 years ago

“Never buy their TVs the volume doesn’t work they tell me they are waiting for an update to fix and the next time I’m told get a repair person and pay for the repair Do yourself a favor buy another brand. Worst purchase ever and worse customer service”

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Posted 4 years ago

“Terrible service, bought new flip phone and flip causes screen to be damaged, Samsung expects me to go without a phone for 5 days or drive to another state to fix it, this is not a option when it's their product that's is faulty, I'm not goin out of my way or without a phone”

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Posted 4 years ago

“This is the first time I have been compelled to write a review of a company on the internet. If I could award Samsung customer services a zero score, then this would be generous to say the least. I have chased delivery of Samsung earbuds on no less than five occasions during the last week and still no further forward!! Been promised a call from a senior manager and yet still waiting!!”

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Posted 4 years ago

“Bought a 55 inch TV and just after the warranty expired it started to shut down on its own. Got Samsung to give me a one time extension on my TV and the guys who came out 3 times to try and fix it said send it in for a refund. That was 2 months ago. I had to box it up and shipped it by shipping company on 4-26-2021 and now am getting texts and email saying the money is coming to my checking account which I set up on 3-5-2021. Best part is they are to give me more than I paid for the TV, if I ever get the money.”

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Posted 4 years ago

“@SamsungIndia @SamsungMobile fraud company, don't buy anything from #Samsung store, I received stone instead of mobile, #cheaters #fraud even after investigation they will never return mobile or money. #BeSafe you can buy from below stores @oneplus @Vivo_India @Apple”

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Posted 4 years ago

“The problem is I love Samsung products. However if you have a issue with a product and have to deal with customer service that is when the problems start. Especially when they send the unit to a repair facility that has more than 75% bad reviews. Not only was the unit I received back the wrong serial number but I never received the power cord back. Have talked to three different people at customer service who make me have the same conversation and send the same pictures. What is the point of having a ticket number if none of the information that is given. Not to mention the same script from each person you talk to. Samsung you really should get people who actually want to help your customers instead of people who just read from a script and get your customers nowhere.”

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Posted 4 years ago

“Very poor customer service and poor communication throughout my entire process. I had a horrible experience with my washer that I purchased. I will never buy a Samsung product again. I have shared my experience with others and got told they had similar experience. Horrible experience , horrible products!”

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Posted 4 years ago

“Service support and spares availability of Samsung is very poor. You have to throw away your appliances/devices due to non availability of spares. Escalation of complaints to service head or CEO is just an eyewash. My recommendation would be to go for well established Indian products who can support their products even for 20 years.”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,719 reviews