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Samsung Reviews

1.2 Rating 4,631 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,631 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 25th August 2025
Chandler
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
Samsung 1 star review on 17th May 2025
Sudheer Saini
476
Anonymous
Anonymous  // 01/01/2019
I bought a Samsung s20fe, 3 weeks later stopped working. No data at all. I call Samsung customer care they told me to do factory reset it didn't work. I shipped the phone to texas phone came back and IT WAS NOT FIX. I took it to Samsung palo alto store and they say it was not the phone. It was my carrier. My carrier said the service was just fine. Samsung this is BS, a phone with less then 2 months old stopped working. You could fix it neither replaced it. Is that how you treat your customer?.
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Posted 4 years ago
Samsung has the worst customer service and no follow up at all. Bought my Samsung TV July 2020 and it stopped working but is still in warranty. Now I’m jumping threw hoops just to get someone to come out to repair my tv. No one called me to let me know my area was not serviceable. They offer a refund and then make me jump through more hoops after sending my receipt and serial decal number. Just ridiculous. I’ll never buy Samsung again.
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Posted 4 years ago
I am so fed up with my phone shipping to and from their Plano, TX. faclility. The employees and even techs are so useless and can never help you at all. You talk to someone different every time and they don't know a phone from a hole in the ground. I have been back and forth with them fixing my phone since Oct. 2020 & it is now mid Feb. I sent my Samsung phone to them with no visible cracks and only a Google maps gps issue, they send me a bill for $457 to replace the caase from a supposed crack I did not see and didn't ask for. It turns out, Google Maps had the problem with intermittent GPS, not my phone probably. I got back my phone "fxed" a few times then a refurb after. It still had the GPS problem becuase as I said, Google maps had the problem. Then they send me a refurb with a crack in the screen, when I never had a crack in my screen. It took a month to finally get them to tell me UPS will pay for it when clearly they sent it to me that way. So again, without my phone, I send it back, wait 5 days for them to "reveive it in", then the next night without a word, they create the label to ship it back with no warranty repair of my screen like I was told to send it in for. So the label gets created, hasn't even shipped, then they make me wait another week to get it back to send it right back again, instead of taking the phone box back to fix it before they let UPS pick it up. This place is useless. No discount for all this hassle. I've had 5 temporary phone plans and been without a phone this whole time. Way more time and money spent than repairing this old phone is worth but I couldn't afford another Note! Bottom line, I will never send in anything to Samsung again. Waste of gray hair, cortisol, years off my life, TIME *& MONEY! They might actually be a decent company if they had better Customer Service or Techs who gave 1 damn & knew what they were doing! They sure aren't there to help me, just frustrate me even more! Now instead of them just replacing the screen like I was told they were going to do, I will have to wait weeks again for them to send me a replacement I didn't ask for! If you ask for a manager, they make excuses and still do nothing! I am so FURIOUSSSSS!!!!!!! I regret the day I made that decision to send my "broken" phone there! Uneconomical & overpriced as well. They won't budge on the prices. I don't care if you know who this is, this is Lori from San Antonio!!!!!!!!
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Posted 4 years ago
Absolutely terrible tv. Can’t use any of the apps. The remote is absolutely terrible. You can’t select which app to use with the remote. The tv constantly disconnects from the internet and has some issues with reconnecting. I would not buy another Samsung
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Posted 4 years ago
I am using Samsung washing machine, The main issue is while you are drying the clothes in it, It will generate the sound again and again after 4-5 time we need to set the clothes in the dryer. If i am placing the complain for the same, They said it is your mistake you are not setting the clothes correctly in the it. I was using LG washing machine before it, There was no such issue we were facing, @higher authority, Please look into it.
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Posted 4 years ago
So I bought a washer JANUARY 1st of 2021!!! My motherboard went out in the unit. I have called and been yanked around for two weeks now. They don’t want to help fix it. The washer is only a month old. So I will NEVER GO BACK WITH SAMSUNG! The call center knew what was going on because I had to submit a ticket. Well they ask me why I need customer service. I tell the story each time. It’s so freaking aggravating.
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Posted 4 years ago
We purchased a washing machine directly from Samsung. They advised in an email that the washing machine would be delivered on 2/11. As I skipped work waiting to receive my new appliance, I was contacted to let me know that I would need an appointment for delivery, and the next delivery is on 3/5. We have waited for a little over 2 months to receive our washing machine since it was ordered, only to hear that we will not be able to receive it until a month later. This should have been disclosed as we purchased our appliance since we chose to buy it from Samsung since it was the earliest that would deliver to us. Should we knew that it would have been a month longer, we would gone somewhere else with our business. The customer rep told us that if we would like to get it now, we would have to rent a truck and travel 100+ miles to get it right away. We had also paid for installation, that we are requesting that they return back to us. This is the WORST SERVICE BY FAR that we had received. Customer service is numb to complaints and won't do much, but listen to us complain. No real solutions there. No one cared to help even a little. Will never recommend to anyone, EVER!
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Posted 4 years ago
No one At Samsung knows where to route you for presales questions. I was routed 7 different times incorrectly back and forth between tech and sales and none of them able to tell me about extended warranties. I was given 5 different numbers to call and none of them worked. Every rep I spoke to was incompetent or did not know exactly where to route me. They kept routing me back to the same exact tech department where they had no idea about anything either. If you can't even get a simple question answered, why should anyone bother buying a monitor or anything else from Samsung.
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Posted 4 years ago
They are worst and pathetic. If you have choice ignore these stupids. They will say one thing on phone 100 times and will never follow it.
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Posted 4 years ago
Bought a new Samsung TV in April 2020. Jan 20th, the TV power cycled and would not start. Called Samsung and after 2 weeks, a 3rd party service company came out and replaced all components but panel/screen. TV still would not work, so after another week, they came back with a new panel. It was defective so now headed into 4th week with no TV. Samsung refuses to replace TV or overnight parts to 3rd party service company to help with the "3-5 days" shipping time from Samsung to vendor. Very disappointed in Samsung Customer Service and vendor acknowledged at their 2nd visit that of all the brands they service, Samsung is worst for CS & response.
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Posted 4 years ago
I have had the worst customer service with a warranty issue for a monitor. I have been dealing with it since Jan 5, 2021. The monitor is 6 months old. I was told to ship it to them, I shipped it in a HP monitor box with a shipping label on it, they didn't like the extra crossed out label. They shipped it back to me. I called and Samsung said they would ship me a box, waited 10 days no box, I call and again and they stated they don't ship boxes, I have to get my own. Do you know how hard it is to get a box to ship a monitor in! I get a box (cost $35) use their label they sent me bring it to UPS yesterday, today I get a notice that they have cancelled my ticket. Called again this morning, the girl says she has to call me back her system isn't working, I'm still waiting, 20 min. I have decided to forget about it. I will never buy another Samsung product and will be getting rid of my 3 Samsung phones.
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Posted 4 years ago
I purchased a replacement phone. They send it to you signature required. I paid for express shipping. Not knowing it was Fed ex. Fed ex only comes to my area during the day when I am at work. Samsung refuses to let me schedule a time with fed ex. Refuses to change the delivery address. Refuses to allow me to sign for it at a fed ex pick up location. I'm supposed to take a day off work to sign for the package. So apparently I am supposed to wait an additional 3 delivery attempt days, and drive an hour to the fed ex facility on the 4th day for a phone I need. Glad I paid for express shipping. Since the customer service reps refuse to help. I will be refusing the delivery, and have it returned to Samsung. Sounds like its finally time to just purchase an apple IPhone. Last time, and ex Samsung customer.
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Posted 4 years ago
I have a washing machine which has a warranty for 10yrs. Presently I'm facing an issue, due to which i called the call center to arrange a technician for which they want to charge 150aed. Then i agreed to make the payment for the service as they informed me the warranty is only for the motor. After my request was placed they informed that the technician can come only by monday. But till date the technician has not come nor got a call from anyone. I have been calling many times to the call center and they are just fooling people by saying that they have reported to the service center, management and higher management. They can't even track the technician or provide thw contact number. So i believe people should double think before buying their products. I have other company products where things were managed easier. I also think the customer service is taught good enough to fool people with their lame promises
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Posted 4 years ago
I went onto Samsung.com to ask about undoing an update on my S20, (business phone). I told them that I take approx 300 pictures a day as a home inspector and the update changed my camera lighting adjustment from something close to 2 inches long to something 1/2 inch long that I just couldn't adjust the lighting in the pic. The tech support online said sorry about that but there was nothing they could do. I called the tech center and talked with a rep and was told that once the update happens there's no going back. I then asked about a replacement phone that I wouldn't update an was told that was not an option so at the end of it all I'm outa luck. No replacement phone, no reversal of the update that made my phone the challenge that it is to do my job with but I did get a "I'm sorry". Maybe I should mention Yes, my phone is still under warranty. Hey Samsung, I'm sorry too
Samsung 1 star review on 9th February 2021
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Posted 4 years ago
I have a Samsung TV. I purchased. It started getting white spots there was a recall for this problem it was for a part that puts white dots on the screen caused by the DMD chip going bad and Samsung was offering a one time courtesy replacement for that chip I contacted Samsung they were going to replace it but I was call back by suprv said no will not replace it now there saying they don't have the part but there not gonna do anything about it. Several people from the forum have gotten theirs replaced as a female I feel offended that they will not replace it now there saying they don't have the part anymore. but there not gonna do anything about it. I even offered to pay to have it put in . But they said O you can order it off samsung.com parts place and have it put in but you pay for everything but told me they couldn't because the part wasn't available anymore yet I can order from them and pay for it even though another representative from the repair said that if I get an estimate and assessment of problem they would pay for the repair, if they deemed that it waz the DMD chip. Wow
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Posted 4 years ago
SERVED BY Rica, Kardas Sai Kiran RATING Bad COMMENT Rica pretending to be a supervisor when i request for a supervisor to help me with my issue and i dont think its a good idea shopping online with samsung, the customer service, agents lies on everything and they are rude and they can’t even help with your refund if you are waiting for one.. i am really disappointed on samsung. I preordered the galaxy S21 ultra and when i received it it was all shifting inside and i can hear noise and i returned the phones: mine and my wife phone and i got refunded for my wife phone and they still dont refund me for the other phone and they never shipped a replacement for my S21 Ultra which i replace the order and there is no priority, they just make me feel that i am an idiot for replacing the order . I have replaced the order almost two weeks now and no sign of shipment coming to my way. I wish someone could help me over here. I don’t think i should recommend samsung products to anyone
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Posted 4 years ago
Have been a long time Samsung customer but think thats going to change after the atrocious process of trying to buy appliances from them. after waiting for 2 months for my washer dryer, an almost $3000 order they just flat out refused to charge me. They kept saying that a charge will be attempted automatically but I waited 3 weeks for them to charge me. When I finally called in to cancel my order the rep did not seem to care at all that they were losing $3000 worth of business and was more than happy to cancel without even attempting to remedy the situation. What a joke.
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Posted 4 years ago
Please stop doing system updates on my phone making it worse, and the battery life less! Don't just Change my settings, I'm sick of it!
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Posted 4 years ago
My wife purchased a Samsung Smart TV as a replacement for a Samsung TV that died shortly after the warranty expired. The latest purchase was still within the warranty so we contacted Samsung Customer "Service". After a three week wait for a scheduled repair appointment my wife received a text cancelling the appointment with a subsequent refund to follow within 5 to 7 business days. After waiting two weeks for the refund to arrive we contacted Customer "Service" and were told the refund would be processed AFTER they picked the TV up. We had reservations about giving up possession of the TV without receiving the refund first. We were told this was the ONLY option available to us. Long story short, the TV was picked up this morning. The pickup order had an incorrect name on the bill of lading. We will see when/if the refund is received. Apparently, Samsung Customer "Service" is as reliable as their Products. As a side note, my two Sony HDTVs are still delivering quality pictures after 15 & 10yrs respectively
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Posted 4 years ago
Samsung does not stand behind their products. Purchase new washer and dryer. After three loads dryer no longer dries. you would expect the problem to be rectified quickly since the appliances is only 7 days old. Still don't have a working dryer after two weeks. Parts are on order. they will not take them back. Don't waste your money purchase another Kitchen appliance manufacturer. Also Purchased a gas stove a few years ago after a year the panel for the oven went and they no longer made the part. Paid over 2K for the stove, it was definitely an upgrade. What happened to the appliance that last for 20 plus years. I WILL NEVER BUY A KITCHEN SAMSUNG KITCHEN APPLIANCE.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,631 reviews