Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,750 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“25.5 cu ft refrigerator shelf on top of vegetable draw is horrible. You cannot clean a spill like other brand refrigerator. Disgusting Model 260BEA bought 17 th of October 2018 and a digraham was sent for me to move glass clips and glass might break. Horryfing and if I need someone from Samsung to take care of this there is a fee.. Lowe’s would not take it back. That’s another story. None of them cannot do anything For me. Payed $1,228.64 it look like I have it 5 yrs. My attorney general in my state will here of how big awful companies take advantage of us the costumers. Will spread this advategeous care of samsung. Only buy telephone and television. Please don’t by refrigerators it’s a nightmare.”

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Posted 7 years ago

“Samsung stole my trade in phone. I am so upset with their customer service. I believe they pay people to just yell at them since they can never fix an issue. I will not be buying another one again. Truly amazing how bad their customer support is.”

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Posted 7 years ago

“In August 2018 I purchased two Galaxy note 8 brand new in the store and about two months later one started to give me issues it would not charge it kept saying there was water in the phone even though my phone had never been exposed to any kind of liquid so over the past few months it is getting worse to the point where I can only charge with a wireless charging pad and it dies very quickly. I called to do a warranty exchange with Samsung and got told that they do not replace faulty device that they only offer repairs and the closest Samsung store is a two hour drive away this is very bad customer service they said I can send it in but then that leaves me with no phone for days I have young children so my phone is needed on a daily basis and I paid $800 for each phone so why should I have to go with out a phone because of a defect in the phone I swear I will never in my life spend any money on any thing made by this company again.”

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Posted 7 years ago

“Brand new phones turn into paper weights with these gold diggers. New update tashed our phones and there customer service is the worst in history.”

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Posted 7 years ago

“I had a broke phone charger that I called in about it was under warranty. I've been lied to twice and then when I call back after 6 weeks they left me on hold for 30 minutes”

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Posted 7 years ago

“Customer service from Samsung was abysmal. Had an error with my TV, which was still under warranty as it wasn't a year old, only to be told Samsung can't see an issue, we must be wrong, and they can't do anything. Avoiding any Samsung products in the future.”

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Posted 7 years ago

“Can't even purchase a phone on their website and customer service was no help at all.....cant even understand what they are saying!”

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Posted 7 years ago

“Samsung have the worst customer service, they do not adhear to their own policy and deny it's customers their stauatory legal rights of return. They have denied my refund and called me a liar, awful service. No customer care at all.”

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Posted 7 years ago

“Samsung Egypt decided over the phone that the motherboard of my washing machine is broken and needs replacement in their service centre. Even though I agreed on the visit fees for a technician to visit and diagnose. But he decided it's more convenient for him to diagnose it over the phone and decided on the error as well. Worst customer service in Egypt. I'm sure Samsung co. Is not aware of this con happening using their name.”

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Posted 7 years ago

“I bought gear icon x 6 weeks ago, I tried to register them, as they seemed faulty, I was told by Samsung I should have 2 SKU numbers. I didnt, i went to the store, they helped me call Samsung and advice I didnt have 2 skus. They told me to return them, as soon as they receive they would send me a replacement. A week later, I get an email, they need proof of purchase, I sent, a week later, today, I called 3 times. I was on hold 25 minutes, then 41 minutes, then 27 minutes. I want a refund. I will be disputing g the charge and I will call the BBB. This system they have set up is a scam. A sham. Disgusting.”

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Posted 7 years ago

“I bought a j3.6..cell phone..then after 2 yrs upgraded..my upgrade was stolen..i went to verizon to reconnect my old 1..they did a reset before asking me so i could get my info..password etc..then i had to reset password..thus locking my phone..its been locked for 3 weeks now..no help nust run around from samsung and verizon..then they said if i could prove it was mine for 100.00 send it to texas to unlock..they said google has it locked..i say its a scam..i have hired a lawyer..its fraud..i have to pay half the cost of a new phone to unlock their mistake..or buy a new phone..i will sue..and never by samsung again..or use verizon either..this is a scam.”

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Posted 7 years ago

“the worst experience i have ever had with sumsung customer service and case management department”

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Posted 7 years ago

“the worst experience i have ever had with sumsung customer service and case management department.”

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Posted 7 years ago

“They have the worst customer service I've ever tried! I got a manufacturing defect in my Note8 screen and the customer service said they need a couple of days to fix it. Until now and after a whole month without a phone, the device is not fixed!”

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Posted 7 years ago

“We have a fridge freezer that is 4 years old. Majority of this product is made from plastic. The shelves are glass edged with plastic and it started to deteriorate and discolour. Now we have the edging of the shelves cracking so the shelves integrity is undermined. We spoke to Samsung numerous times and each phone call was responded with GDPR and clarifying that all calls are recorded and monitored. Unfortunately, the person rattling this off from a script did not have a good command of English, so we had ask her to repeat what she was saying. Now this happened every time we called on the same day. We than said that we are returning the call and we really don’t want to go through GDPR and Recorded calls. So her response was that she cannot continue with the call and put the phone down. Bearing in mind we were returning the call. From than on, we refused to take their calls and only communicated by emails. The worse company for after sales service and all there products”

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Posted 7 years ago

“The TVs do not come with screws to mount the TV on the wall! They expect you to buy their wall mount with the screws. However, they should at least supply the 4 screws to mount on the wall for those that already have a wall mount! Since they supply the 4 plastic spacers they should supply the 4 screws. Going from hardware store to hardware store take time and money! But the TV is great! Really a bad experience!”

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Posted 7 years ago

“Customer service was not helpful at all”

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Posted 7 years ago

“After sales is dreadful. I’m sure this post will be deleted as Samsung are trying to salvage their after sales reputation. We have a dryer which was 2 months old. It stopped working. Two separate service engineers came out and didn’t even look into the machine to check it out. It’s a larger dryer which they don’t see often. They told Samsung it was our fault and we damaged it. However it’s not. After three months of phone calls, issuing a report, we’ve had no response from Samsung. They hang up on you when you’re on the phone. They don’t reply to live chats. Today we paid for an independent service engineer to check it out. He wrote a report and we phoned Samsung. We got to level 2 customer care and the service engineer was ready to tell them his report. After waiting 30 minutes on the phone, they just hung up on us. The service engineer we used has 30 years of experience and said the new company Samsung are using in South Australia are unskilled and lack knowledge in the different ranges of tumble dryers. The actual problem with the dryer is that the gas leaked, therefore there was no heat being generated. Hence the clothes couldn’t dry. He said it’s an internal fault which we couldn’t have influenced. If Samsung are reading this, please treat future hard working, honest people better. We will never buy from your company again. Stick to making phones.”

Helpful Report

Posted 7 years ago

“The experience of visiting Samsung’s flagship Oxford Street store was terrible. Samsung’s arrogance was supreme. The customer counted for nothing. The law of doing business counted for nothing. Instead, Samsung did as it wanted without fear of comeback. I went in to buy a Galaxy 8. The salesman was emphatic that a Galaxy 9 deal was better as it was about the same price, because of a minimum part exchange value – the Galaxy 9 also was newer and more advanced. The salesperson even told me a greater part exchange value could be obtained if any mobile, being part exchanged, had value. All that convinced me to spend 2 hours returning home for an old smart mobile. The salesman then completed Samsung’s purchase of my old mobile by wiping its memory and registering Samsung as the new owner – as the mobile was old I was given no extra value beyond the minimum. Then, after 10 minutes waiting at the till to pay the balance owed, I was told the part exchange deal no longer existed. It had somehow disappeared whilst I was at the shop or beforehand. It was also clear that Samsung’s completed purchase of my old mobile would also be made to disappear! The experience showed the salesperson’s statements to have been worthless and meaningless, as was the time I had been misled to waste. Apparently, this often happens as the salesperson told me about 4 other ‘deals’ had disappeared that same day without him being told! Samsung’s purchase and registering of my mobile as the new owner, through its in-house systems, was undone by Samsung with a few strokes of a computer keyboard. It was like Samsung could reinvent the world at its own will and at its own pleasure, whatever the rights and costs of others. Samsung seemed unconcerned about the laws of the countries within which it operates. Samsung is best avoided if at all possible. Something is clearly wrong at Samsung.”

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Posted 7 years ago

“Horrible customer service experience they done care and they deceived me . They tell you one thing and do another , my washer disnt work from day one they sent 3 different people they don’t show up on time and they couldn’t fix it Customer service after one month and spending one hour and half finally they agreeyto replace it . Nothing showed up i called another two hours on the phone the lady said sorry we are nor going to replace it will give u refund. All I wanted is replacement. I have bee for over a months without a washer. They dont care at all,one star is one star too many.”

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Posted 7 years ago

Samsung is rated 1.2 based on 4,750 reviews