Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“https://youtu.be/QGGhmKknKXo Google..youtube Samsung ecobubble do not buy... you will see an ecobubble with a corroded drum dismantled.. DO NOT BUY! Ecobbuble 5 year Warranty!!!washing machine. 4 years old. Drum has corroded which is a known manufacturing fault and now failed. £600 to repair! SAMSUNG are horrendous to deal with. Customer service manager Phil hung up on me then put in note he called me back but phone engaged!!! IMPOSSIBLE as I have call waiting and voicemail off due to my job. Call centres are based in the Philippines and where the same hanging up...leave a note...lie when Virgin media and T-Moblie had call centeres based in Philippines. I have called 12 times to have a manager call me back but nothing. I am appalled and will now be buying a BOSCH washing machine to replace the Samsung ecobubble that also clothes smelly... was told put some viniger in the drum!!! For a customer service manager to be able to lie on the notes and get away with it means that Samsung are out of touch with what is going on within call centres. As a former call center worker its easy to blag an easy day at work if you have no pride in your work and this is what has happened. My battle with Samsung will continue under the Sales of Goods Act they are responsible for up to 6 years for the product especially if its failed due to the wrong metal being used for the drum. Galvanised steel mixed with detergent causes osmosis which corrodes the metal. I remember this from school being interested in sciences and engineering. The designer engineers have made a schoolboy error. Bosch is the way forward after testing the customer service before i purchased. Couldn't be more helpful choosing a replacement machine.. Rita the lady I spoke to told me she had her machine for 10 years and still going strong.. I have other Samsung products but will not be using Samsung to replace them when the time comes.”

Helpful Report

Posted 8 years ago

“I have been without a washer and dryer for 3 months!! This is the second pair of Samsung washer and dryer in 6 month. They first set flooded. The second set is just all screwed up. I call customer service every morning and spend about 4 hours on the phone. At this point I’m just sick to my stomach over this! I sent $1,000 on each the washer and dryer. $2,000 total for a washer and dryer. The washer keeps thinking it takes a whole day to wash, and the dryer refuses to dry anything! My clothes smell like mildew. Do not purchase Samsung anything! The service guys told me everyone is better off buying older appliances because they work better. Praying for a miracle!”

Helpful Report

Posted 8 years ago

“Had a Samsung Phone that was overheating to the point of burning my hand and not being able to use it. I contacted them and sent it off to a service centre. When I called to get my report the guy on the phone was rude! Never have I ever been spoken to by a customer service agent like that! I was told the engineers could find no sign of overheating, yet(!) it would cost £330 to fix the phone as it wasn't covered under warranty. when I asked what they were fixing for £330, they said it was the battery, the screen and the sim tray. I asked why that was needed if there was no sign of overheating and the guy simply did not know. Then, when I said I wanted to complain, he told me to go to the website and do it there! When he asked if I wanted the phone fixed I told him to send it back unrepaired and then he hung up on me! Ridiculous. Terrible Customer Service. Terrible Service Centre. I honestly can't believe they're allowed to treat customers that way.”

Helpful Report

Posted 8 years ago

“I called customer support as to why my watch won't connect to my phone, I was hung up on.. was not given a resolution to my problem. POOR POOR customer support. Very sad, as I have gotten many friends and family to switch to Samsung.”

Helpful Report

Posted 8 years ago

“I recently bought a Samsung s9 plus online directly from Samsung. After 10 days I reported a fault through their email system online. They advised me to carry out a number of things to the phone to see if it helped. It didn't so after emails unanswered I firstly took the phone to a Samsung shop in Manchester who tested the phone. Baring in mind this is a 70 mile round trip for me. The shop staff where great but said they were a different franchise to the online samsung. After doing the checks they said it was a microphone fault. So I rang the number on their website. I spoke to the technician who said it was a software issue and one they were working on to be fixed but had no date when that would be. I was struggling to use the s9 plus phone as conversations were cutting out so I said the phone wasn't fit for purpose. He gave me another number for a refund. They refused to give me a refund at first because I had the phone over 28 days even though I had reported this fault after 10 days I received it. They said as I had reported to the technician and not the shop it was a mute subject about receiving a refund. I told them I used the email on their website and if they sent it to different departments it wasn't my fault. After numerous conversations and arguments they agreed to refund. I couldn't even understand what they were saying most of the time even though they were friendly. Samsung DO NOT abide by the UK consumer act so it became very difficult. They wanted to take the phone apart after I sent it to them to fix it. I refused as it was a brand new phone which was £900 over 24 months. They refused to send a replacement. Eventually some 6 week later they finally agreed the refund. It was returned immediately as per their instructions and was told that the refund would be given 5 working days after they receive the phone in their warehouse and had been checked for damage. I've now waited almost 2 weeks after I sent the phone back with no refund received. Although yesterday I received an email to say they were delivering another phone to me.???This morning I rang them to ask why I was being sent another phone. They asked me to refuse the parcel on delivery which I did. Now they are again refusing to give me a refund even though they have had my phone for 2 weeks because this new phone which I havent even had has to be received and checked in the warehouse again. Its disgusting. Everyone in the UK needs to be made aware of what Samsung are doing. Apparently we have no rights because it was bought online. I am making a stand to never buy another Samsung product EVER.”

Helpful Report

Posted 8 years ago

“My smartphone brokedown twice in less than 10 months. Its been 8 days and they still cant find a replacement battery for my smartphone. Imagine how it feels when the company keeps launching new smartphones every week then they can provide basic support to a phone just 9 months old. Worst company with no after sales support. They just market their crappy products.”

Helpful Report

Posted 8 years ago

“God awful customer service. Bought a £2700tv and £400 4k recorder expecting a tiny £100 cashback and because J Lewis didnt have stock of the recorder I bought it off Richer Sounds - that was enough for Samsung to disallow the cash back. Short sighted fools. I no longer trust them and will never buy Samsung again.”

Helpful Report

Posted 8 years ago

“Worst customer service experience ever compared to any other company! It shocks me how they treat their customers so poorly. Im part of the top load washing machine recall and my experience to receive a refund began 8 months ago and still NOTHING! I get the same response each time i contact customer service "We understand your frustration & we apologize..blah blah blah"...they never called me back to take ownership of their mistake (sending my refund to a wrong address) and offer a SOLUTION to keep my business. No, they didnt care. They treated me like i needed them and not like they wouldnt have their jobs because of customers like us. I AM NEVER BUYING ANOTHER SAMSUNG PRODUCT, NOR MY FRIENDS, NEIGHBORS & Followers. Ticket #4146450409”

Helpful Report

Posted 8 years ago

“5 year ild refrigertor leaks and wont properly filter water.... Customer service sucks.....BUYER BEWARE DO NOT BUY SAMSUNG PRODUCT...THEY DONT STAND BEHIND THEM”

Helpful Report

Posted 8 years ago

“I bought a tablet and after a few months it started to shutdown and constantly rebooting..... Send it in for repair 5 times and last time it came back with the screen shattered... When I contacted Samsung I was told it was my fault...... I was nearly 18 months trying to get my tablet fixed under warranty.... Samsung Did not repair it and then charged me to repair the tablet.... It wasn't repaired and I sent it in again to be repaired and that is when I got it back with the screen shattered..... I didn't get any help from. Samsung and will never in life but another Samsung product again.. In fact I had a Samsung phone as did my wife and son....... But never again!!!!!”

Helpful Report

Posted 8 years ago

“Got my samsung j3 in Nov 2017 now having to send it back yet again it's got the black screen, really not very happy, took it into tesco were i got it from no help there so had a word with Trading Standards they have said as it's not fit for purpose they should replace it now. I wonder will they ???”

Helpful Report

Posted 8 years ago

“Genuinely unacceptable levels of customer service. Reported out-of-box phone hardware fault and have been basically ignored, even after chasing and escalating many times over 6 months. Every time the staff promise to update me, every time they don't. I've been asked to send proof of purchase three times, because the previous time I did and Samsung didn't bother to do anything (they lost track of the ticket). This is even funnier because I bought the phone direct from Samsung UK. Every individual is a cog in a big confused machine with no access of power to do anything. Just do yourself a favour and buy from another manufacturer.”

Helpful Report

Posted 8 years ago

“I was very excited when the new s9 was released. I went into the Manchester Arndale Samsung store and asked to purchase the blue phone. The sales person sold me a black phone, which I did not realise until I took the phone out of the box at home. I called the store manager to let him know this immediately after I discovered the error and asked whether I could change the phone for a blue one. He assured me this could be done. I returned to the store, at which point the store manager changed his mind, instead getting very defensive about the errors made in store, making various untrue presumptions about the events of the day before, and aggressively blaming me for not inspecting the box closely before purchase. This very much upset me. I attempted to phone Samsung the next day but was left with the phone not being picked up for 45 minutes in the morning and 35 minutes in the afternoon before I hung up. I attempted to contact them by email however customer services have been most unhelpful and untrue presumptions surrounding the situation have continued to be asserted. They have now decided to stop responding to my emails. I have genuinely never received worse customer service in my life and it is shocking to discover I am not alone”

Helpful Report

Posted 8 years ago

“Samsung are the worst company I have ever had to deal with very unprofessional !!!!!!!! It all started as my Samsung s7 charging port was faulty, so took it into a Samsung shop in Chester, to be told it was my fault, as it must have got damaged in my pocket and needed the charge port and headphone socket replacing, as it is all one and it was not covered by the warranty, so it cost me £80 to get repaired, which I paid like a mug, when I came to use the headphone port, which I hardly use, the plug was tight going in and only 1 earphone was working, so I returned it to the Samsung shop, to be told it was my fault and I had damaged it before even looking at it and would have to pay again. (The customer gets the blame all the time) When I got home I contacted Samsung as I wanted a second opinion, so they arranged to have it sent to them after 10 days, I had to contact their repair centre to find out what was happening to my phone to be told it had a cracked screen which needed replacing at a cost of £229 before they could look at the headphone socket as you can imagine I was not happy and was put through to customer services to be told the phone had been repaired and I had to pay to get it back when I said I didn’t authorise any repair and want the phone returning, I was put on hold for the person on the other end never to return in 7 minutes so I contacted the repair centre again (ANOVO) who had the phone and ask for it to be returned and they said that is fine as it had not been repaired like the Samsung customer services said, when I received the phone I checked the screen and found a very small 2mm mark on it so it wasn’t cracked and the original problem is still not fixed very disappointed as myself and my family have always had Samsung phones and will never purchase another Samsung product in the future and after this and reading other peoples reviews on trustpilot etc there are so many complaints about various things”

Helpful Report

Posted 8 years ago

“Samsung has got a Very poor customer service. They don't value their customers whatsoever.”

Helpful Report

Posted 8 years ago

“I sent my galaxy S8+ back to warranty as the screen didn't work any longer. I got a reply saying that the phone has moisture in it due to rain or because the phone was kept in damp place or because of condensation, therefore my warranty won't cover it. Is the worst experience to see that such a phone where Samsung claim to be water proof gets so easy damaged without even touching the water. On top of this they won't repair it. PATHETIC. I've been their customer in the past 6 years buying all galaxy version. Now this is the last one.”

Helpful Report

Posted 8 years ago

“They are hopeless! Eventually I asked for a supervisor who helped me remotely but the person I spoke to was rude and curt and you could hardly hear what was being said because the volume was so slow . Very very disappointing. Panasonic are so much better and Apple superlative. I have a Samsung Frame TV. It is such a pity the support people are not knowledgeable. A great disappointment. The TV itself is excellent. Can’t fault it but support: I’d struggle to give it a one.”

Helpful Report

Posted 8 years ago

“Vacuum broke after just a year. Just as it went out of warranty. Sansung made the repair/assistance/advice very difficult if not impossible. They asked me to send receipt of purchase. Sent it 3 times, but there was always something wrong. Got tired of all of the excuses they used to avoid giving ANY customer's service! Their vaccum cleaners suck! Don't buy!”

Helpful Report

Posted 8 years ago

“Visited the samsung shop at the trafford centre. Polite staff but poor experience. Considering i think of samsung as premium products they are lacking in customer service. All i want is a new battery for an old flagship tablet but they expect you to leave it for a few days. I cant make the long journey twice and happy to pay a deposit for getting the part in but they wont do that. Apple would get it done in a day.”

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Posted 8 years ago

“Dear Samsung, I will never buy another piece of Samsung again!!!!!!! Your customer service sucks. I have dealt with numerous people about one tablet, 1-800-726-7864 (x5), 310-669-4221 (x1 plus 1 voicemail) 310-669-4334 (x2). Over 50 minutes trying to talk to your customer service!!!!! 5 minutes and 26 seconds just to find out if you shipped it back. You have wasted my time and patience. Never fixed it!!! Sent back because I didn’t respond to your phone call quick enough. Sorry I have a life, work, kids, responsibilities besides you. I responded in 1 hour and 45 minutes!!!!!! You guys couldn’t answer a simple question “How much does the extended warranty cost? On the work you are guaranteeing?” To hard for you? But you will sell it to me. I will never ever ever ever buy Samsung again for this specific reason and this reason alone. I don’t want to ever deal with your customer service again. Apple has won me over for life. At least their people speak proper English, I can understand them, they fix any problems, answer any questions, and never transfer me. I will be sure to steer any person away from Samsung and tell them my experience. Horrible, horrible, horrible. This email took me less time to write than one phone call!!!!! I will be buying an iPad this weekend and start looking at new phones.”

Helpful Report

Posted 8 years ago

Samsung is rated 1.3 based on 4,614 reviews