Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a Samstung LED TV for just over 14 months then it started switching itself on and off, checked internet and seemed to be a common issue with all Samsungs. I contacted Samsung who just denied any knowledge of the issues millions of people are having and just said get it repaired yourself. I removed all devices, reset the TV and had the power supply board replaced, as many people said this was the issue. Still got the problem so it is now going in the bin! They know of this issue as they have been taken to court in USA and had to pay compensation but deny it here. Never buy a Samsung product again unless you want to get stung, very poor quality and no after care or customer service.”

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Posted 8 years ago

“It's the worst phone I have ever owned. My next phone will be a LG”

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Posted 8 years ago

“new ue60J6240 60'' TV. bought Dec 2016 , fault on picture Aug 2017 ,( Mar to July not used on extended holiday) In Oct 2017 Samsung put me a new screen in TV.IN Jan 2018 , faulty screen again . On contacting Samsung was told the TV is 13 months old ,and even though a new screen was fitted 3 months before , they are no longer reasonable for the repair. WHAT AFTER SALES SERVICE IS THAT. WILL NEVER , EVER, BUY A SAMSUNG PRODUCT AGAIN. £650 DOWN THE PAN”

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Posted 8 years ago

“Screen flickering along the top of the TV which is a 55 inch curved 4k smart tv. Rang Samsung direct and spoke to a nice lady who did not understand me. We got there in the end and got reference number and told to ring Know how warranty who message said I needed to call samsung. I called again and eventually after hoding for 17 minutes spoke to a lady who asked me to run all the diagnostics again and still not working. Eventually agreed to collect TV to fix and will watch this space. Chaotic will buy Sony next time.”

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Posted 8 years ago

“Appalling service from Samsung, refused to believe a well documented manufacturing fault could possibly be that and have charged me £140 for repair as they claimed it was my fault!”

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Posted 8 years ago

“cannot power up tablet despite only 6 months old. Rang Samsung support line and they could not understand English enough to accurately take down address etc...gave up!”

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Posted 8 years ago

“I have contacted Samsung on few occasions now about fault with a TV that is just over year old and has 5Yr warranty and keep getting fobbed off there customer service is absolutely pathetic and say they called when they haven't Whats the issue ?? GUYS you have to sort in the end why would you want a disgruntled customer base and looks like its getting WORSE I was loyal to the brand for TVs and other products in my house but now as and when they need replacing i will be looking at alternatives even if they cost more quality after all is what counts.”

Samsung 1 star review on 5th January 2018

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Posted 8 years ago

“Dissatisfied Customer of 10 + years, Samsung Galaxy S8 needs to be recalled ASAP. Do not waste your money. This device is defective it keeps turning off daily since I have purchased it and TMobile claimed they could not do anything about it since it was not happening while I was in the store. One Tmobile store even said it was happening due to water damage, I've only had the phone for 36 hours and it was nowhere near water. Now 3 months later with lots of frustration I went to pick it up off my nightstand that is 2 feet tall it falls and the screen completely cracks. I have called local phone repair shops and the cost is over $400 to repair. I called Samsung and it would still cost me over $200 to repair. What a joke. You pay over $900 for the phone that never worked properly and now another $200 to make it function. I wonder how long. Samsung truly needs to do something to restore my faith in them or iPhone will have a new lifelong customer.”

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Posted 8 years ago

“SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV - D.O.A! I bought a SAMSUNG - UE50KU6020 Smart 4k Ultra HD HDR 50" LED TV from Currys on 21/11/2016 which suffered from multiple issues; the wi-fi disconnected frequently, the screen colours were extremely poor, and there was a black strip intermittently flashing on the screen. This was eventually replaced by Curry's but only after much resilience. The replacement however also had wi-fi issues and a black intermittent strip down the screen. Curry's declared this was now the manufacturers (Samsung's) responsibility and said they could not help me further. After dealing with Samsung over the following year; running through endless over the phone tests, calls, delayed emails, a failed screen replacement and a number of missed engineer appointments I am left no better off than where I started. I have experienced complete incompetency at all levels from both companies in the handling of my case and vow to never use either again.”

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Posted 8 years ago

“within two months board complaint and long service time more than 20 days”

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Posted 8 years ago

“Their customer service is atrocious. Not interested in taking any responsibility when their product fails. Sales team are rude and unhelpful. Present to be engineers but really are just chavs with a job. Avoid”

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Posted 8 years ago

“bought a £1000 fridge in feb. 2 weeks ago it broke and they took a week to come and fix it. It then set on fire 24hrs later.....2 weeks on and they still haven't fixed or replaced. useless company”

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Posted 8 years ago

“I placed an order for Samsung galaxy s7 edge on 27th November Christmas present for my wife. did not receive by delivery date called dpd couriers advised to tell Samsung lost in transit,which I did big problem with Samsung shop or customer support is advisers do not speak very good English at all very hard to understand,they also found it hard to understand myself after numerous phone calls & emails very confused wether I am going to receive a phone or a refund? even received email asking to send phone back! which I have not received also keep receiving calls from dpd couriers to which I miss so on recall keep getting phone put down.i will not and advise other people not to shop with Samsung online very poor!”

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Posted 8 years ago

“Purchased a Galaxy Note 8 phone online on the 1st December and i was supposed to pay an initial amount of £47 and Samsung took £992 out of my account. I asked them why on the phone and i was told it was an error. I asked them to rectify the error and refund my money and they said that can not happen unless I decline the whole order. I have since spent over 1 hour almost everyday chasing back and today is the 13 December they say their logistics company DPD hasnt delivered the item back to them to process the refund. WORST CUSTOMER SERVICE EVER!!”

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Posted 8 years ago

“Customer service SUCKS!!! It has been over a month now that I have been waiting on my AKG earphone replacement for my Note 8. They sent a charger that cannot even be used on my phone. I offered to send the charger back. I keep getting the run around. Where my replacement is coming from is only 30 to 45 minutes from where I live. Samsung needs to invest in stores like Apple, then maybe we as consumers can get better service.”

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Posted 8 years ago

“29 days on and still waiting for a repair on my television which is under warranty. Incredibly rude support staff and no reply from the CEO. NEVER will I buy any Samsung product again!”

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Posted 8 years ago

“Was offered a repair for an 8 month old curved monitor, by their authorised repair centre, that was estimated at 130% - 167% of buying the same model new. When I contacted Samsung via their web chat to point out that the price was absurd and I wasn't happy, I was told that sometimes their products cost more to repair than buying them new, but I should pay to have it sent to the repair centre anyway to have it looked at because it was only an estimate. The only assurance they could offer was that it "might" not be as much... and I would have also had to pay shopping costs etc. When I wrote to the CEO I got this response: "In respect of the repair quote itself we recognise that this will make the repair uneconomical over the replacement of the monitor. In the event of chargeable repairs prices are set by the appropriate 3rd party repair centre however we can state that the production and supply of individual components and parts can on occasion be in excess of a manufactured product sold at a competitive price within the retail network. " So, beware, if anything goes wrong you may be better to simply throw your product away. I won't be buying Samsung again because it's too risky.”

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Posted 8 years ago

“Samsung products are always good but their customer service is not even satisfying . Latest is i bought a Galaxy Note 8 on 24th of this month via Samsung online shop & delivery suppose to be next day. I emailed them but didn't get response. Today is 29th, i went on live chat waited a long time when i was 1st in a queue page appears saying sorry all operators are busy, then i called waited 37 minutes & no response so while waiting i tried live chat again & by chance i get chance to chat. The lady on the chat confirms me that tomorrow on 30th of November i am definitely getting my delivery. After an hour i received a email from Samsung saying i can not receive my order before 5th of December as they are busy. If they are busy it's not my problem as they advertised on the web next day delivery but taking 11 days.”

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Posted 8 years ago

“Worst customer service I have ever experienced”

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Posted 8 years ago

“I cancelled an order, and despite assurance via their telephone customer service team that I would be charged, the payment was taken from my account. I have not received the product, but have received an email saying it was delivered - I cancelled the order 3 days before this email was sent. I have since emailed their team and days later have received no reply, their Web Chat team have told me that this is not something they can deal with and their Phone Team made the original mistake - together, this suggests to me that there's a much deeper issue with their customer service than one agent's forgivable mistake. Hopefully this will be resolved shortly, as it is now nearly a week since my initial purchase and 5 days since my order was cancelled. I have been a fan of Samsung products for a number of years, and having owned various generation of Galaxy phones, a couple of tablets, a TV and a sound bar, I would certainly recommend the product itself, however, this is the first time that I have purchased directly from their store and, needless to say, I won't be using them again in the future.”

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Posted 8 years ago

Samsung is rated 1.3 based on 4,628 reviews