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Samsung Reviews

1.2 Rating 4,750 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,750 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
EVERYTHING! There is not enough room here to describe my god awful experience with Samsung Customer Service. On top of that I don’t think they care one bit that they have an 87% 1 Star rating. There is too much detail about my experience to list here and my only suggestion is to try and talk to the “Office of President”. You might get some results but beware, it’s not easy to get to that Office!
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Posted 7 years ago
The reason the customer service department is useless is because of the Dominican republic call centers. I think they have the authority to go ahead and tell you that things are not warrantied. They will put down false Diagnostic reviews of your product and state that it’s not under warranty or covered in the service agreement. I hung up with them and then called a Nother call center somewhere else in the world and they helped me with getting the information that I needed. Samsung should start contracting out to all Dominican republic or all Spanish areas below the United States due to their false authority and representation of the Samsung product.
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Posted 7 years ago
I had few questions related to my Samsung Mobile Phone. I attended one of the Samsung Support Centre. I had to wait over 45 minutes in a very long queue. Then I was seen by Samsung staff who suppose to be an expert. Unfortunately he did not know anything relate to my mobile phone. His answer to my questions were simply reset my my mobile phone! which I could loose lots of info, contacts, etc. I did not follow his advice. Instead I went to O2 store. A saleperson simply showed me how to deal with my problems. He agreed that the staff working in the Samsung Support Centre do not know much. I do not recommend any Samsung Support Centres to anyone.
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Posted 7 years ago
Awful just awful worst Customer service!So bad they should be out of business I don’t get it!I hope someone reads this and chooses another brand Sony is much better
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Posted 7 years ago
Well known screen fault (bottom or top half goes dark) on larger screen TVs. Not interested in anything out of 12 months warranty, clearly a design or component issue. Is it worth spending £900 on a TV for 2.5 years use? Just lost a loyal 25 yr customer!
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Posted 7 years ago
Purchased a front load washer Jan 2018. Broke August 2018, took 2 weeks to get tech in to repair. Broke again beginning of Oct. Multiple attempts to repair, lots of waiting on tech reports, etc every time. Finally deemed non repairable, and needs replacement under warranty. I've been a total of almost 11 WEEKS without a washer, still no idea what next, called again today, and was told latest tech report indicated it was FIXED. Erm. No. I have the ticket memorized and catch myself humming the Samsung on hold music. Customer service is useless, never call back when promised, I needed to push push push to get anything at all done. Inefficient and impersonal. And I still have no washer and no idea when I might be getting one. Just dont buy Samsung appliances and save yourself a huge headache.
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Posted 7 years ago
Absolutely the worst experience I’ve ever had. Had a 10 month old tv completely stop working. Easy right.. call customer service it’s under warranty.. the most ridiculous three ring circus possible. They first tried to send a service technician to the house. He didn’t bring the right parts.. so than had to wait another week. Then the day he was rescheduled he called in sick. Seriously you have two people for our area, and the other guy is on vacation. Wait another week,called in to work again the day of the reschedule. You have to be kidding me. Absolutely ridiculous, going on 6 weeks-8 weeks with no tv.. no call backs after being promised better communication and a total refund. Still waiting Samsung. My tv isn’t even a year old.. not even close to most max tv life capability. I do not appreciate the runaround , the multiple calls on my end, the no follow ups whatsoever on your end, the wasted time , wasted money, and not to mention the very upset family.. no cartoons, sports ,or shows. Also the unpaid cable bills because I’m still paying my damn cable bill. Thanks for nothing Samsung. You’ve done everything in your power to have a couple very very unhappy customers and you’ve done absolutely nothing to have things go smooth or at least in our favor at all. Never never again will I buy any of your products, I know you don’t care, just one of the billions that buy your garbage.
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Posted 7 years ago
On 07/08/17 I purshased a $320.35 1.75 kw Samsung microwave at Sears Model #ME21H706MQS Manufactured May 2017 and on Thanksgiving day IT STOPED WARMING UP THE FOOD. I called Sears and I was told the Samsung Microwave had one year Manufactuted warranty and I had until 7/8/18 therefore I will need to pay approximately $98 dlls to have a technician come to my house and look at the microwave. I decided to contact Samsung directly and I was told there was nothing they can do that the Manufactured only covered one year the representative provided me with a phone number to contact a Samsung Technician however my area code is 505 and the area code I supposed to call is 303 I was told that was the closest to my area that they will travel to my town. I AM VERY UNSATISFIDE WITH THE POOR QUALITY THE SAMSUNG MICROWAVE HAD TO OFFER I DO NOT RECOMEND ANY SAMSUNG APPLIANCES IT IS UNBELIEVABLE THAT I PAID A LOT OF MONEY FOR THE SAMSUNG MICROWAVE AND ONLY LASTED ONE YEAR AND 4 MONTHS!! MY REVOMENDATION IS TO BUY THE BRANDS THAT FOCUSES ON THE MANUFACTURED OF APPLIENCES LIKE GENERAL ELECTRIC OR WHIRLPOOL. I left a voice mail on the customer satisfaction survey and until today 12/1/18 NO ONE HAS BOTHER to contact me. By the time I pay for the technician to come to the house and then order parts and pay for labor I am better off buying another Microwave but definitely not from Samsung
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Posted 7 years ago
I ordered a tv on black friday got confermation that order was processing. They then charged my account 5 different charges for the same Tv over 5 thousand dollers. Now a week later after talking to several reps they have opened a new order number and charged my again. I have already canceled the order and now going to start a fraud case.. Worst company ever...
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Posted 7 years ago
I bought an unlocked Note8 phone new from Samsung.com Went overseas - it does not connect to any provider but one. Out of 7 countries - 1 provider was able to make it work. I was overseas for 9 months. Coming back I went to Samsung rep in BestBuy who found that the phone is locked somehow. He created a ticket so I can send it out to service center for some "Software Bionary" install. I called them about it and they asked me to email them Proof Of Purchase (POP). They told me I will receive a call within 48hrs. Three days later I call them to find out, they closed the ticket based on rejection of POP because it does not have IMEI # on it. Long talking on the phone and I find out that E-Commerce dep-t does not put IMEI # on their POP. Well, I was told to send them POP again with written explanation about answer from E-Commerce that they do not put IMEI # on their POP for phones. Three days later again I call and again my ticket is closed based on POP rejected for the very same reason. This time they are telling me that they cannot do anything because the phone number I am calling - Samsung Support - is inbound phone # and department that deals with claims is outbound and there is no way they can connect to each other. I am mad to say the least. Between me and my husband we have 7 devices from Samsung: 2 phones, 3 TVs, 2 tablets. From now on nothing that we will buy in future will be Samsung. Not us, not our extended family. And I am intending to write my complain to Samsung CEO and to shareholders. Shareholders expecially should know that this company is terrible and they are losing their sales rapidly.
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Posted 7 years ago
My husband surprised me with a gear fit 2 Pro Jan 2017 so I could track my swims. It was one of the only ones for swim laps and I loved my other Samsung products. Well in March I went to the Samsung store because it stopped counting steps. They sent it away and said it was water damaged and not under warranty. My husband asked me what I wanted for Christmas this year. I wanted another swim watch and he said it was ridiculous that I had only swam with it twice (used as intended) and it was not covered, He told me to call and rectify. I phoned tonight and got the same response. Samsung should be sued for their misrepresentation of their product. Our family will never buy samsung again.
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Posted 7 years ago
Day 32 waiting on a tv replacement. Bought a Samsung TV 8 months ago, 3 months ago the display started messing up and they deemed my tv unrepairable on 10/25/18. Since then I have called every week about my replacement and have been told numerous times I should get a new TV in 5-7 business days, or they would call me back within 24-48 hours. It is 11/27/18 and I have yet to still get a new TV or had a Samsung representative call me back regarding my exchange. I have called approx 5-7 times since 10/25 with each time an estimated hour phone call. Their customer service system is absolutely terrible. I will never buy another Samsung TV again!
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Posted 7 years ago
I bought a 55"4k curve tv almost 2 years ago on sale for about $1000. It wont turn on anymore no physicall damage. Samsungs tech quoted me a minimum of $800-$1300+ to fix. I called Samsung customer service who said the TV warranty is good for 1 yr, I dont have a receipt, or extended warranty so I can either purchase a new tv, go without a tv, or pay for the repairs which is more than the original sale price. 3 representatives and 1 supervisor later and NOTHING!!! I called Sony they offer the same deal PLUS a one time customer service repair coverage. I used to be brand loyal to Samsung, no more. I'll invest in any other technology before a company who won't stand by the product or customer!
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Posted 7 years ago
Samsung 65 inch TV went bad under warranty. Repeated calls to 1-800-SAMSUNG always ending the same. Them - "We have escalated your concern to the next level and you will be receiving a call back within 2 hours." Me - "just connect me to this escalated level right now because they NEVER call back". Them - "that's not possible, they do not receive incoming calls". Me - "what? They never call me and you can't call them and I can't call them?" Weeks later and I'm still waiting for that call back.
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Posted 7 years ago
Would give them a zero if I could. TV broke, customer service said they would handle a repair minus a service charge. Repairman said Samsung rejected paying anything. Supervisor from Samsung said he would follow up within 24 hours. Nothing almost a week later. They record all their calls and I asked them to review them. They are liars and their product stinks! STAY AWAY FROM SAMSUNG. DISHONORABLE COMPANY.
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Posted 7 years ago
Samsung great products, but the customer service is terrible. Ordered a new Phone from them and payed for Saturday Delivery. Watched the DPD driver park in the street opposite mine and send a couldn't find address text. So I phoned DPD who told me to phone Samsung. I phoned samsung who hung on me twice. Then when they spoke to me said they couldn't re-arrange delivery as DPD can't find the address (They didn't try) and that the parcel was being returned to them and they would refund my purchase. Now I have no phone and find myself looking for another manafacuter
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Posted 7 years ago
Tv not even year old takes over a hour to start up. Called service they gave me another number to someone local. He said Samsung has this problem all the time $300 to fix. Warning to not buy Samsung!!
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Posted 7 years ago
The worst company for customer service.
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Posted 7 years ago
Ordered Samsung TV UN75NU8000 on 8/27/18. TV shipped on 9/5/18 but it is damaged in transit. I refused the shipping. I requested the refund. They said they will refund when they get the TV back. Damaged TV shipped back to Samsung warehouse on 10/6/2018, but up to now I haven't received my money. I have to pay my credit card interest from the day I order 8/27/2018.
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Posted 7 years ago
Samsung stole my money. My product was lost during shipping. This was confirmed by the postal carrier. Based upon the tracking and report by the postal carrier the tablet was lost or never sent. Samsung is refusing to refund my money. I have called numerous times and there is no resolution department that will help. This company is a nightmare. Do not purchase from Samsung.
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Posted 7 years ago
Samsung is rated 1.2 based on 4,750 reviews