Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,629 Reviews

6 %

of reviewers recommend Samsung

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Metrics

1.3

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th November 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I have been using iPhone for the past 9 years and honestly loved the customer service and could never fault it. So, I decided to ditch my iPhone and switch to Samsung, I think this was the biggest mistake I ever made. I thought Samsung and Apple are competitors, but I assure you guys that Samsung has no chance to match Apple quality in treating their customers. Vibrator stopped working on my Samsung Galaxy S8 plus. I tried the factory reset and also put it in safe mode to get it working, but it turned out to be the hardware problem. Anyways, after contacting Samsung they arranged to collect the phone and send it for repair. Everything was swift and smooth. Next day they collected the device with a promise that they were going to return it within 7 working days. Following day I received an email from repair centre stating that I left the FRP lock on, therefore they cannot go ahead with the repair. After seen the email I contacted them informing that I have remotely removed FRP lock and the lady told me that she will email the repair centre asking Samsung engineers to go ahead with the repair. next day I rang again to get an update about the progress but I got told by Samsung customer service that they are unable to proceed with the repair since the device is been damaged due to the impact. I replied to the guy saying how is that possible when there is not a single scratch on the phone? then he decided to put me on hold for 20 minutes coming back saying that they need a proof of purchase and lots of other excuses. Now, I am ringing every day in hope of hearing something about the device repair process, and getting told the same answer. I am utter, utterly disappointed with Samsung. never again.”

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Posted 8 years ago

“Purchased 2 samsung 10.1 tablets for my granddaughters last Christmas. One died. Have had unbelieveable horrible experience with customer service. Item still under warranty. Serial number was not stamped properly on back of device so can not retrieve serial number. Although we have original receipt, samsung has given us the run around regarding honoring their warranty. Sent my daughter to a Best Buy telling her they would check it and repair it. Person laughed and said we were getting the run around by Samsung. What a horrible experience. Will never buy a Samsung product again.”

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Posted 9 years ago

“Can never speak to someone that speak English, been getting the run round for 2 months”

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Posted 9 years ago

“We purchased a small tv for our kitchen wall and then after 7 months the tv developed problems with the picture. We phoned Currys PC world who directed us to Samsung and after a long conversation of 20 minutes or more we were told that a delivery man would collect it for repair and we should wrap up the tv. It was taken away on one day and the next day we had a call to say it was damaged and it was our fault. Although I have contacted Samsung CEO on a few occasions, they are still putting the blame on us and still have our tv. We wrapped our tv up in 7 layers of bubble wrap, put polystyrene at the top and bottom and packaged it up in 2 layers of cardboard, but apparently this wasn't good enough, according to the CEOs office. Stalemate!!!”

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Posted 9 years ago

“I bought a samsung smart tv which had a samsung promotional offer of a 3months pass for now tv. I tried to claim this promotion on the samsung website where you had to enter the serial nos. of the TV, I did this and got a message that they did not recognise the serial number so could not proceed. Rang the samsung helpline who were useless, after being put on hold for 5 minutes the operator came back to tell me this was a known problem but her only advice was to contact the now tv help website. This was a complete waste of time as there is nothing about the offer on the nowtv website and . I then emailed the samsung support about the problem and got a holding reply telling me I was a priority and that they would get back to me. That was a week ago and still no response from samsung, it makes samsung look very poor. They are advertising a promotion to make you by a samsung tv but cannot deliver this offer, extremely poor customer service. I should have bought the panasonic.”

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Posted 9 years ago

“forced to pay 20 pounds just for the quotation”

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Posted 9 years ago

“I bought a washing machine with a five year warranty. After two years I had problems with leaks. I called my service. In total, I called four times, each time another consultant required something else (photos of the receipt, photos of the washing machine), each time they promised to call back, never call back, never reply to the email, never sent the engineer, and I stayed with a broken washing machine, and a useless Samsung warranty.”

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Posted 9 years ago

“Samsung is a joke they don't stick by the product they sell. Go with Apple they will at least replace your phone if they can't fix it. Not like this joke for a company Samsung. They send you to a 3rd party rep that literally broke my phone instead of repairing it. Customer service on the phone is an even bigger joke. Be careful when buy a Samsung phone make sure you pay the minimum cause if it goes bad it might cost you out of pocket to fix.”

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Posted 9 years ago

“warranty is soo terrible for samsung phones that you may have to wait month(s) to get you phone back. Apple was a lot better as they offered replacement on the spot. by the way I have been using both apple and samsung but no one can beat apples customer service although I really want to use samsung...I will have to switch to apple because of customer service.”

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Posted 9 years ago

“We purchased what we thought was the most economical good value ecoBubble washing machine on the market. It was expensive at over £700. After two years, it failed due to a KNOWN manufacturing fault in the electrical board. This cost £300 to fix and Samsung didn't want to know. There was no product recall, no apology - and yet this has happened to loads of these machines. Makes you wonder if the fault was built in as a revenue stream.”

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Posted 9 years ago

“Have had Samsung phones for a while but Samsung are increasingly treating customers with contempt. Have Galaxy S6 mobile, happy with it but then the software updates happen. Eachtime the performance of the phone suffers, but have managed to solve main issues until the last one. Battery draining in 8 hours if inactive and in minute if used. only suggested solution a factory reset. I can only think Samsung are punishing people with an older device but then with a 2 year contract there is no option to upgrade and in this world of scarce resources, should we really be upgrading every year? Who can afford to? Samsung are cynical and unpleasant. I will not be buying from them again”

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Posted 9 years ago

“Absolutely dreadful customer service. Issues with phone for 10 weeks, 4 repairs before issue resolved. Hours spent on phone to call centre staff, return journeys to repair centre and weeks with no phone whilst attempts at repair made....would never call with issue again, cheaper to write off phone as a dud”

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Posted 9 years ago

“lying cheating incompetant company. We sent a galaxy s8 off for a back glass replacement. After paying £92, we were lied to multiple times. At first the phone had been repaired and sent back to us. It never showed up so we went through the online chat multiple times. These are some of the lies we were told. •we are sorry but we are awaiting a part. •you have not made the payment yet. (We did) •oh we are sorry someone put the wrong colour casing on. •we are waiting on the right colour casing. After waiting 4 weeks for a 9 day service, we finally received the phone. It still had the wrong colour casing on. Fuming by this point, we rung up and spoke to matt. He promised he would get the phone sorted quickly. Send us £20 love to shop vouchers and put in for a refund. No vouchers were sent and no request for a refund. However they did come back for the phone. Round 2. After a week my partner checked her repair status it was in the middle of repair then the next day, the status was blank so. We called up "oh we are waiting for the part again please accept these £30 of love to shop vouchers" after explaining about the first £20 we never recived, they then sent us the full £50. Another two weeks later we finally got the phone how it was meant to be. I wanted to progress our complaint however, matt was always unavailable. Everytime i called he had just magically left the office and gone home for the day. So i tried to progress for the refund with others to name a few. Big man andrew whom refused to talk on the phone. Rachel, simon and jane. All of which had crappy answers and responses. I asked to speak to the manager, NO. i asked for the calls of the promises made by matt to be listened to so they can honour them. NO. Can i have a contact number for your head office. NO THIS IS THE HIGHEST POINT OF CONTACT. Clearly they think the managers are above speaking to the public. Anyway i made an official complaint in which simon, offer to settle the claim by sending a further £50 pound in love to shop vouchers. Tired and worn down by the whole thing, i gave in and agreed on the settlement. We never received the vouchers in the time frame that simon promised us. So i called up and simon was unavailable. (He must have gone home with matt.) I spoke to a gentleman called jihad who told me simon never sent them. He said i can see that he said you could have them so it is fine, i will personally send them now and you will recive them in the next 7 to 10 days. 4 days later and jihad calls me, "we are not sending you the vouchers." We also will not take your complaint any further. What an absolute joke of a company. They promised everything and delivered nothing but lies, deceit and bitter disappointment. Apparently the company will only listen to phone calls to get feed back not to find out what has been offered in a verbal contract. Right or wrong they have to honour what has been agreed i will be speaking with the ombudsman tomorrow and putting them into court for a full refund. I will also ask for compensation for time wasted, call costs, 2 months phone contract cost as my partner has been unable to use it. Stress and the general dishonesty and incompetance. Samsung repair are a company i will never use again and will always do my upmost to make sure that no family or friend uses.”

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Posted 9 years ago

“""3 months old Samsung Galaxy S8 with a charging issue and a dead pixel.. This is what you get for the horrible high price. And worst customer service ever with a fake promise that repair wont take long.”

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Posted 9 years ago

“The most appalling service I have ever had to witness. The adviser was the most obnoxious and rude pig, one who lacked any communication skills wheresoever. I purchased a curved screen TV and the screen froze within weeks. I called support and was told that ALL series 6 and 7 were experiencing software update. The adviser told me that her supervisor would call back within the hour to talk to me, no one called back and every-time i got through to customer services I was cut off? I called Into Curry's where the TV was purchased and they said that they were unaware of any software updates causing problems and they would have been informed should this be the truth. Anyway, we replaced the TV with a Panasonic. a week are samsung called us and said they were ready to go through a series of options to get our TV up and running again. I Explained the situation, the Panasonic replacement and that due to the appalling service they provided, and the lies they told us we would never be buying any samsung products again. DO NOT purchase samsung goods...”

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Posted 9 years ago

“Problems with 50inch TV 5 weeks old they admit problems with this model and are trying to put right with no success will not replace”

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Posted 9 years ago

“I purchased a Samsung ecobubble washing machine and after only 2 years it developed a fault and flooded our kitchen. I thought it would be no problem to call them to get the washing machine fixed as it is still under a five year warranty. How wrong was I!! When I called them they said the serial number on the washing machine was incorrect so they couldn't send out an engineer. Not my problem if the serial number on their product is incorrect. It's also on a paper sticker on the inside of the washing machine door which could be easily damaged. Apparently if the sticker does get damaged they can refuse to repair the machine! Beginning to feel like I have been conned by this greedy company, they then asked me to post my original receipt to them, which I obviously refused to do! I took a photograph of the serial number and my receipt and emailed it to them the same day. I called them again as they promised they would call me 'quickly' when they had received the required information. They then told me that it would be at least 2 working days before the email could be attached to my request for a repair. I am about to give up and buy a Bosch washing machine as Samsung obviously have no intention of honouring their warranty. I wouldn't have bought the washing machine in the first place if it wasn't for the 5 year warranty. We have never had these problems with Bosch customer service, they honour their warranties and provide a prompt service. I will NEVER buy another Samsung product again and have only given them 1 star as no stars isn't an option.”

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Posted 9 years ago

“After 5 months our Samsung 65K6682 is unwatchable due to a black shadow covering two thirds of the screen. Curry's are not interested (after half an hour talking to Customer Services explaining the problem) as the tv is still under the Samsung guarantee even though our receipt comes with a 5 year Knowhow guarantee. Finally get to speak to a half interested Samsung employee in their customer services and have given up hope of this getting sorted before the next Millennium. Seriously, do not get excited by this product or this company. I fully expect to get no recompense from my experience of their assistance today. I do not have the time or patience to deal with it, so I expect Samsung will line their pockets further.”

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Posted 9 years ago

“Samsung UE55JU7000, screen has failed 4 times in 2 years, they will not replace it and will not honor the agreement to extend the warranty after the 3rd repair. They have lost the notes. Which is not surprising as they had lost all the repair notes and made me get them from their approved repairer (that they organised). Its taken them 4 months to give me this answer. The TV is clearly not fit for purpose. They are content with the fact a £2k + TV has a 6 month lifespan between repairs. Left with the options to pay for the repair myself (normally around £500.00), which will break again in 6 months, or to chuck it in the skip. The customer service dept is appalling, they don't return your calls and are unwilling to make calls to their own repair centres (this happened within warranty period also) Ive made in excess of 50 calls to them over the last 2 years. The UK Executive dept is just as bad. The only solution is not to buy Samsung products, they really are a nasty, disorganized company.”

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Posted 9 years ago

“I will never as long as I live, buy another Samsung product, The only way I would have any Samsung product was if it was free. Spent £1700 on the Samsung WW10H9600EX and have had nothing but trouble with it. Faulty dispenser, leaking door and software issues.never ever again”

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Posted 9 years ago

Samsung is rated 1.3 based on 4,629 reviews