Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,629 Reviews

6 %

of reviewers recommend Samsung

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1.3

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th November 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse customer service EVER. I have purchased a S7 Edge with the Fitbit2 promotion and NEVER received my item. Your pro.otions team has shocking customer service and I have literally been lied many times now. About to take legal action. Thank you Samsung. A once loyal customer now isn't.”

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Posted 9 years ago

“I bought my s7 edge a 7 months ago and in five months already has issue... bad service in romford Samsung center. They left the dust inside the canera. Now phone some issue . Some times battery defies quick. Getting very hit. And some time back camera getting hot. I sent complaint letter to Samsung in Sheffield.and there answer did not help and they do not want help. They ur phone under warranty as a crab. Do not buy Samsung phones. Do not buy new phones.. They need improve there service if they want sell expensive pho e. Do not buy Samsung. U will regrate in future.”

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Posted 9 years ago

“Awful Customer service. I pre-reordered Galaxy s8+ directlu from Samsung n the 12th and they rejected my payment on the 19th not telling me anything. Handset was to be delivered 20-21st and I only found out they have done that on the day. They did not let me know and it took them 6 days to sort out. CS is almost non-existing never replied to email. Secondly my s5 burnt while charging it was all melted I mentioned that to them and they said to send the handset to them as they treat these kind of issues very serious. Few days later they sent me a message that the phone has been water damaged and it will be returned to me. REALLY?”

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Posted 9 years ago

“Wembley service center said my Galaxy s-tab battery charging problem was a faulty motherboard just by pluging in a charger & without any examination whatsoever. I subsequently discovered the charger was faulty although it still charges any phone perfectly. These so called experts wanted over £150.”

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Posted 9 years ago

“Dreadful company. Phone (Galaxy S7 Edge) developed a diagonal crack across screen after overheating and they wouldn't repair under Warranty. They want £202 to repair a phone that developed a fault. Guess they presume any cracked screens result from user dropping. Now selling my Gear S2 watch and Gear VR headset and will never purchase another Samsung product again. Have informed family,friends and colleagues and they too won't be purchasing from Samsung. Theyv'e lost some S8 purchasers here.”

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Posted 9 years ago

“Samsung ecobubble washing machine caught fire and their customer care, which they say is very important to them, was awful! The machine was 3 years old and thankfully we were at home when the smoke first started. The machine had a 5 year warranty which Samsung denied because the machine wasn't registered with them, even though this was necessary to receive the cashback which was completed within a week of the machine being delivered with the serial number. Regardless, of the serious nature of the failure, they initially showed no interest whatsoever, "call an engineer at your expense" was the response! In shock at the total lack of support, I requested escalation and some time later the penny dropped that this was serious safety risk! To cut a long story short: - Without a washing machine for 3 weeks - after jumping through lots of hoops, they replaced the machine - Refused a different model even after expressing worries about the same fault occurring again - Take it or leave offer; £50 or like for like machine :( - Made to sign a disclaimer or wouldn't receive replacement Having being an advocate of Samsung for years with everything electrical bought in the last 5 years being Samsung when available, my experience has complete put me off! Great products, when they don't catch fire, but Customer Service diabolical. Does anyone want to buy a 3 week old washing machine?”

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Posted 9 years ago

“Very poor customer service, they are ill-informed about new products they just keep passing you off to someone else who knows even less”

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Posted 9 years ago

“I love Samsung Products but be careful ordering mobile phones from Samsung as they use a poor delivery service called UK Mail, which could not even find my address.”

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Posted 9 years ago

“I have a Galaxy s7 Edge, which I dropped and damaged the back of. Separately (and later after trying to get it repaired) the phone has developed a fault on the screen with a pink line running down it. I spent a couple of hours trying to get hold of samsung both by phone and through online chat. Both were fairly ineffectual but eventually got through to them on chat. I live in central London but after a while they directed me to a repair centre in Essex, surely this wasn't the closest I asked? Ah no, there's one on Oxford Street. I took my phone in, queued for an hour, and eventually spoke to someone. She said they would take my phone, great. I figured it would take a couple of hours for a repair - nope, A WEEK! Fine, give me a replacement phone I asked. We don't do those I was told. Seriously?! Flagship phone, one week to repair? Disgustingly bad service. In comparison, I broke the screen on my old iphone multiple times. Apple have an online booking system, drop your phone in and get it back within two hours. Superb service, wander around the shops and it's good as new. I love the look of the new s8 and have spoken to a number of friends who are thinking of getting it. As soon as I've explained my experience, each and every one of them has decided to stick to Apple. I'll be going back to it in September too. Sort your customer service out Samsung, it's a joke and costing you customers.”

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Posted 9 years ago

“The phones are fine but the service is absolutely terrible. Avoid at all costs.”

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Posted 9 years ago

“My new galaxy s7 edge not working and it's brand got it 2 months ago and when I called them they told me they will keep my phone for 2 weeks and I won't have any other phone to use whats rubbish, That's really annoying I work as driver and I don't have phone to make call and use for map really disappointed from sunsamg and the customer service”

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Posted 9 years ago

“Returned a phone to them on the 27th of January 2017, they lost it all they say is they are looking into it Customer Service non existent simply not interested, tried ombudsman service they dont deal with Samsung. Now purchased a new phone from a good company have given up on this lot.”

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Posted 9 years ago

“My name is Nizamuddin patel BL3 3AX THAT'S MY POST CODE. This is 4th times I hade to send my samsung s7 edge to samsung repair centre in 6th month. They don't want replace this device rubbish costumer service.”

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Posted 9 years ago

“I would leave no stars if I could. My wife's phone just powered off and wont turn back on. Went to the Samsung store in Newcastle as it's still in its "2 year warranty". Told us to return the next day as they had just been refurbished and didn't have any equipment to do a test on the phone. So off we went and returned the next day to be sold the same excuse. I have now just discovered that they also fed this excuse to another customer a few weeks ago. I think they are A bunch of lying, useless time wasters. I for one will be sticking with apple and my wife will not be using Samsung again. #samsungareshit #timewasters #noteveneorthastar #uselesscunts.”

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Posted 9 years ago

“Purchased two galaxy 7 edge phones dec 2016 one as a crack in tbe screen both protected i am 65 years old and respect my belongings sent 2 emails to support never recived a reply after 2 weeks I called them I was cut off once and 2 nd time was told not interested as I must have damaged it They have forgot who the customer is and with out us they would have to work else where Will never by a samsung product again this time it's cost me £1250 got the phones which lasted 3 months”

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Posted 9 years ago

“My son purchased a Note 4 from a company that has turned out to be a scam. The phone only worked for 15 day. We tired to get their help, but they basically shut down and moved on. I filed a complaint with the Florida Attorney general, but it is now clear that we, along with other, have been scammed. Had this been the entire story, I would have nothing more to say, as Samsung had nothing to do with at that point. However, the Samsung webpage make it clear that the reason the phone isn't working is due to a known manufacturing defect, and it takes them all of 5 minutes to fix it. Since it is proprietary software, no one else can do it. So, I took the phone a Samsung Rep working inside the Best Buy. He looked at the phone and informed me that the company that sold us the phone, had “rooted” the phone. We didn’t even know what that meant at the time, and I have verified that the company advertises the phones as “Factory Unlocked”, so again, they lied. We never ask for, paid for, or even wanted a "rooted" phone. He then said that since the phone had been “rooted” he was not allowed to fix it. Ok, annoying but still not Samsung fault. However, I was hoping that there was some kind of paid repair service that would allow me to salvaged our $265.23. So I contacted there Customer Service Reps chat line (I attached the chat), just for information. I never expected them to do anything. I was 100% honest, and I explained what the last Samsung Rep said. The online rep even asked me if we “rooted” the phone, she knew the exact state the phone was in. However after listing to our story, she felt sorry for my son, and agreed to make an exception, as long as I paid a $75 non-warranty repair fee. I agreed and she opened a repair ticket and get if fixed. Then to complete the process, I had to speak o 3 other Samsung employees (two Reps and a Manager). I told all four of these Samsung employees the situation. I was happy to do so, because I was SO HAPPY they were being SO KIND! ALL four of them knew the phone was rooted and all four of them agreed to fixed anyway, for $75. I sent the phone in but it was returned without them even looking at it, with no real explanation. So I called figure out what the problem was. Samsung first attempted to say that they would NEVER make an exception like that. When I sent them the chat logs showing them they did, they changed their tune and claimed that it was a mistake and the four Reps were never authorized to make than kind of exception. So they are claiming that the four Samsung employees all independently lied, and are now refuse do what is right, and fix the phone. I would hate to be one of these Samsung employee, since they are being thrown under the bus right now. They claim that “rooting the phone voided the warranty”. YES I KNOW, that is why I had to pay $75 for a “non-warranty” repair, HENCE THE WORDS “non-warranty repair". They collected money to do it, agreed to fix it for that money, and now refuse to honor their verbal contract to do it. On top of all of this, once it became clear that they wouldn’t back down, I was told that they would credit the fee back to my account within 3 to 5 business days (from March 16th). Today is March 23rd, still no money. As I was still upset and without any other options, I emailed a very nice letter to the CEO. I followed the "a kind work might help you get what you need" mentality I begged him to let Samsung honor its word and allow this exception. I pointed out that it cost them absolutely nothing, and they would be rescuing a 16-year-old Eagle Scout from having his Eagle Scout gift money from being robbed, while making $75. Then a person respond, and she was quite frankly insulting. She again dug her heals in, and pretended that I was lying and they didn't really say what they did. However, she then, pretending to care about us, offered to refund my fee using an American Express gift card, "for my inconvenience". So let me get this straight, on March 23rd, "for my inconvenience" your going to make me use and American Express Gift Card to get back money that you should never have collected in the first place (after all no one was ever authorized anyone to allow the phone to be repaired in the first place), even though you already agreed to refund the CASH to my account by the 21st? What happened to crediting my account within 3-5 days? Another lie? This person, and all others, are refusing to fix a manufacturing defect, based on a third parties actions, and something we didn’t do, never asked for, and they even took money to overlook. It would be no different than a car company refusing to fix a recalled vehicle, based on the fact that the previous owners put non-standard headlights on it. Samsung’s behavior is no different than the company that sold the phone. Samsung sold a defective phone, agreed to fix it for a fee, knowing full well it was rooted, took my money to do it, and now refuses to fix it and or credit my money back. As far as I am concerned, Samsung is just as evil and corrupt as the people who scammed my son out of his money in the first place. In fact, they might even be worst, since they looked us in the face and took our $75 with no intention to do anything with our phone, knowing that my son was already a victim of fraud. Who is worse?.......the con man who knocks out and robs someone, or the guy who comes along and steals the watch of the victim, while claiming to be helping?. They took money to save the day, my son's last dime, and didn't even attempt to help. SHAM ON THEM! We will NEVER buy another Samsung product again for the rest of our live. We will also take every chance we get to tell people how, on top of making exploding phones, Samsung care nothing about its customers, and will do everything it can get out of fixing manufacturing defects. The fact that the phone was rooted, had nothing to do with the manufacturing defect the phone had, so they are using “policy” to fell defective phones. All Samsung cares about is milking the last drop of money from their customers before throwing them away All I can do is hope that someday my story will cost Samsung a sale or two, as this the only justice we will ever get from Samsung.”

Samsung 1 star review on 23rd March 2017

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Posted 9 years ago

“Dreadful! You'd never know I was the customer. I won't be replacing my faulty Samsung dishwasher.”

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Posted 9 years ago

“Not even deserved 1 star! Bad experience at samsung low yat service centre, Kuala Lumpur, Malaysia.”

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Posted 9 years ago

“1 star is too much! REGARDING A 4 MONTH OLD TV I bought the Samsung Curve 55" in late October and at the start of February (this month) I turned on the TV and there was a spider web crack on the inner screen. I called up Costco (the place I purchases it from) back and forth (I have a 5 year warranty) and they said it was physical damage, bearing in mind I would have known if I had touched an expensive TV let alone damaged it! They said the warranty covers manufacture defects, which in my opinion should be this. If a costy TV can easily break (with no one touching it) then surely the fault is with the cheap quality. After this, I called Samsung who said they would send an engineer etc but they later called and said the same thing. I am disgusted at the dishonesty of Samsung and the abysmal quality, for a TV just 4 MONTHS to malfunction like that is not acceptable!! I'm disgusted at the rude customer service, will NEVER touch a Samsung product again and will let everyone know not to aswell.”

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Posted 9 years ago

“Two Samsung purchases over recent times, kicking off with a 51" 3D TV that barely lasted 2 years before failing, and being diagnosed as 'beyond economic repair' by specialists...luckily I also bought a 4 year guarantee at the time of purchase, otherwise I would've been left without a TV and minus the £1100 purchase price, this time opting for the far superior Sony as a replacement. Then there's the jolly japes I've had with the NP350V5C 15" i5 laptop I bought, not so very long ago. Like many others, I decided to upgrade from Windows 8.1 to Windows 10....and that's where the fun really started. It started losing drivers, so the USB ports no longer worked, then it lost the driver for the CD/DVD player. Their online back-up and support is laughable...read non-existent. It transpires that Samsung didn't bother to put a Windows 10 action plan in place (and still haven't bothered), leaving tens of thousands of customers in the lurch, and the only thing they've done is casually announce online NOT to install Win 10 as machines made before 10 will not upgrade. So, a totally crap TV, and a £500 laptop that won't/ will never upgrade. Glad I didn't buy their exploding mobile phone as well, as that would've been a hat-trick. In short, I will NEVER, EVER again buy anything Samsung...third rate junk from a country that can't even produce a decent car.”

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Posted 9 years ago

Samsung is rated 1.3 based on 4,629 reviews