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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
If I could give zero stars I would. Samsung has been our preferred brand for years. From phones to refrigerators, all samsung. Our family will never purchase another product. Between there lousy customer service and there faulty products, I've had enough. There warranties are useless as they will send you the same broken product back to you, place a bandaid on it and cross there fingers it works. When it doesn't, they treat you like garbage and give you no options at all. Mind you, if your phone breaks or glitches, you have to purchase a new phone to be able to send yours back because they will not send any sort of replacement. They do not have any stores to even go to to get help. I expect more from a multi billion dollar company that charges over 1000 for there phones. Apple here we come.
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Posted 2 years ago
Samsung watch broken in 6 months. Screen cracked while on wrist. Obviously poor quality. Do not purchase. Also battery life is horrible.
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Posted 2 years ago
Purchased a new range and upon arrival, several of the modes do not work. Samsung customer service is horrible. You get nothing but a run around and they genuinely don't care. This company has a lot to learn about customer service. They do not stand behind their products.
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Posted 2 years ago
Purchased a new fridge. It has two problems: a missing foot and a squeaky door. Samsung can't handle two problems at the same time. I have to choose which is the most annoying problem and have that resolved before I can initiate having the second problem resolved. I will never purchase another Samsung product of any type ever again.
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Posted 2 years ago
6 service calls on a new washing machine and it still doesn’t work!! Refuse to replace my washing machine I have never experienced anything like it. Don’t waste you’re hard earned money on Samsung junk.
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Posted 2 years ago
I would give 0 stars but one star is required for me to post this review. I ordered an 85" TV from Samsung. They gave me 3 appointment dates for delivery. Never showed up for any of the dates. Mind you, I took off from work for these delivery dates. They charged my credit card on the date the order was placed. I cancelled the order after the 3rd delivery date was missed. Three weeks later and 11 phone calls I have yet to receive a refund. I am filing a lawsuit tomorrow. The people in customer service don't care about the customer. They barely speak english. Stay away from Samsung products at all cost. I should have read the reviews below before purchasing from Samsung. Will never buy a Samsung product again. Will also advise anyone I know to stay away from Samsung. Rafael
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Posted 2 years ago
Worst service ever! Called about my flipZ phone separating. In middle of fold. They will not take care Of it. They want hundreds of dollars for their factory defect. WOW BEEN ON PHONE OVER 3 HOURS WITH PEOPLE CAN'T UNDERSTAND. STILL ON PHONE WITH THEM. WORST EVER IF I COULD GIVE 0 FOR. USTOMER SERVICE. AWFUL
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Posted 2 years ago
The things i have recently seen about the samsung is careless behaviour of the Ac Customer service never gonna buy Ac from samsung and nor gonna suggest to anyone to buy one.
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Posted 2 years ago
Does anyone know how I can make an official complaint and get someone within Samsung to take ownership. Phone is less than two months old and doesn't work. I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help. All they seem concerned about is the survey at the end of the call.  I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock. How is that convenience??? Refuse to refund or replace handset and left with a phone that doesn't work.  Customer service has been appalling and get nowhere. Its so frustrating.  I have had to request a refund through my credit card company as im at my wits end. Anyone know someone higher up within Samsung that I can contact? 
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Posted 2 years ago
I've had Samsung phones, TVs and a refrigerator, they all go bad. My refrigerator is only 7 years old and it's broken with 2 manufacture defects. The technician stated they would make it right. They didn't. I will NEVER buy another garbage samsung product again.
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Posted 2 years ago
Our Samsung dryer pedestal was delivered missing its small plastic parts bag. Despite two days of phone calls and emails, the only solution Samsung would offer was to mail the ENTIRE huge box with the pedestal to get the bag of screws and trim pieces. They categorically refused to simply mail the small plastic bag of bits..."against company policy".
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Posted 2 years ago
They are scammers. Sold me a Samsung android which I liked after 6 months the phone did an automatic update which basically took tools away from apps and on top.of that the phone no longer works to it's full potential. It gets a white screen if I am in any app or online and want to text. The phone also doesn't recognize my scandisk so I'm unable to back up my art work. T Mobile charges me 108.00 for services they don't provide due to samsung galaxies updates. The left hand don't know what the right hand is doing. Do yourself a favor research find another phone and another service provider.
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Posted 2 years ago
Do buy any appliances from Samsung. They do not honor the manufactures warrant. I have a mounted microwave that is only 5 months old that no longer heats. After 10 calls to arrange service they want me to pay to have in dismounted so they can look at it. What good is the warrant if I have to pay a few hundred dollars to have it dismounted then mounted again. Don’t buy Sansung
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Posted 2 years ago
One of the worst service ever had , careless/irresponsible people at Samsung service centre as well customer care please improve your service.
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Posted 2 years ago
I used to love Samsung but I have been having nothing but issues with my products. The appliances are cheap and break easily. The warranty is useless, they constantly push the blame on anything else but the product. I also have a few watches that have glitches. My phone....forget it if you use it with androud auto or Bluetooth. I am sad that I will have to switch brands but more angry I have wasted my money on products that have lost their quality and continue to disappoint.
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Posted 2 years ago
Terrible, Terrible, Terrible customer service. My phone stopped working. I was told to take it to an authorized servicer. Took it there, it was deemed unrepairable. Called samsung. They want me to troubleshoot my phone issue with them and or send it to their main servicer via mail and be without a phone for several days. They're a joke. Their warranty is a joke. I will be buying a new phone that isn't a Samsung.
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Posted 2 years ago
I purchased a Samsung from Best Buy - and now there are some features I do not have because they are only available when purchased directly from Samsung. Seems I spent money on your product, I should get all the benefits.
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Posted 2 years ago
If I could put negative stars, I would. I bought a Samsung convection oven that only lasted about five years. Save your money people.
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Posted 2 years ago
I've been talking to customer service for last 5 days. They said technician is arranged and they will call back. But no one called and I asked them to escalate. They said it was a holiday hence technician was not available. But until now no one reached out. It was a very simple replacement of a spare part. If they can not do it atleast tell us no. We can purchase it locally. What action is being taken in this??
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Posted 2 years ago
Well let’s start by saying don’t bother calling the 800 number - they recognize you by name and tell you they will connect you with the next customer service representative then disconnect you. They promised a full refund, came and took my television and no refund. I have to file a police report and a statement with the better business bureau. I will never purchase another Samsung product. It has been over two months since I started this process and no response from Samsung.
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Posted 2 years ago
Samsung is rated 1.2 based on 4,751 reviews