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Samsung Reviews

1.3 Rating 4,777 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 3 star review on 10th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Horrendous! They advertised that the TV I purchased from them was next day delivery. I specifically purchased it for this very reason as our TV is broken. After taking my money they then notified me it would be 2 days later. I took the day off work to receive the delivery and they cancelled it that morning and two days later still no delivery or any idea as to when it will turn up!. I have contacted them on a number of occasions and literately no help whatsoever. Terrible service and somewhat disingenuous!
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Posted 2 years ago
I can understand your letdown as a consumer, but that was the best deal that has offered to you.” - 2 year old Samsung 75 inch TV with manufacturing default. This is after being a loyal customer. They offered me 20 dollars off my next purchase. The worst experience and money down the drain. Company does NOT back their product up. Do Not Purchase any of their tv’s or products. They can care less about your business. - To help me with a manufacturing issue they directed me to go buy a new TV.
Samsung 1 star review on 16th May 2024
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Posted 2 years ago
I bought 4 Samsung screens (two TVs and two computer screens), the first 2 TVs were 4k, the screen went bad within the year, luckily it was under warranty. The second screen I bought 8k in size 65 inches I paid something in the area of ​​NIS 8000 or so now two and a half years later the screen died. It's not that I bought a Chinese brand for NIS 800. I expected the TV to be with me for at least 5-6 years. I contacted customer service and explained the situation to them and they said there is nothing to be done Pay 350 NIS for a technician and another 1000-2000 NIS for the possible replacements. I ask if there is a reason to pay for the Samsung brand, unfortunately I no longer recommend anyone to buy a Samsung TV Samsung Community in Israel | The Samsung Israel community will make your decision! The last two televisions that went wrong, call me lucky, but there is luck in a casino, not in a brand that considers itself the best in the world!!!
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Posted 2 years ago
I've been having issues with the sound quality on my galaxy A54. Tried to fix it through Samsung online customer service but it didn't get better so they told me to go to Samsung service center. Went in, they said the speaker needs to be replaced and they have to order the part. So I went back once the part came in, the problem didn't resolve and now they're saying it's the motherboard issue. Of course, they don't have the part so it's going to take weeks again and I'll have to back-up all my data. Tried to get a replacement instead and Samsung customer service says I have to mail my phone for them to see if they can give me a replacement. And no loaner phones. Very disappointed, no wonder people don't buy galaxy.
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Posted 2 years ago
dont order from them unless you dont care when you get your product, they will promise you a date for delivery and weeks after that will pass with no shipping, and then lie to you and tell you its being priority shipped for you and still wont go out...HORRIBLE SERVICE...DISHONEST
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Posted 2 years ago
Today, May 13th, my samsung Galaxy Flip4 phone was updated by force by samsung, it blocked my access to my samsung account and insists on using an outdated phone number with no option to change it without know the old number on file with them and also deactivated my cell AT&T SIM card and made it useless now.......customer service is ABSOLUTELY NO HELP in resolving this issue. with being forced this "advanced intelligence" without asking my verification or permission, I NO LONER RECOMMEND SAMSUNG PRODUCTS after being a customer for for over 30 years
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Posted 2 years ago
I purchase a washer dryer set ten months ago the dryer just died I contact Samsung of the dryer not working after ten months here in Florida she sent out contractors a tech came out and informed me it was my electric and to call an electrician Ferran was contracted and said nothing is wrong with my plugs but something is wrong with this default dryer. well he came out and told me nothing is wrong with my outlet that the dryer need to be replaced. The agents that comes out to fix are non fixing agents who also told me I needed a new cord I told him ok put one on he told me he doesn’t replace anything like the cord. Now I’m confused. What’s with Samsung not paying the third party of repairmen to fix fix fix I will never recommend no Samsung to anyone is it my fault their dryer does not turn on after ten months I’ve call homedepot they only carry the products to sell out Samsung need to take full responsibility of all there warranty appliances . GET ANOTHER AGENT YO FIX THESE PRETTY ON THE OUTSIDE DEFAULT ON THE INSIDE MACHINE S . And another thing that tech that came out complained to me he wasn’t gonna get paid. Well Samsung you are putting out bad business. Your machines are wack and your service people are wack. I’ll be writing a reviews as updates are needed . I’m so disappointed in these appliances
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Posted 2 years ago
Agent did not read responses carefully and I had to state my problem over and over. Then I stopped getting responses all together.
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Posted 2 years ago
Purchased a Frame Art TV 50". One of the incentives to purchade as it offered a promotional service to include free installation and next day delivery. After numerous phone conversations and emails to customer service, no clear communication on delivery date which had changed from next day to 4 days. Customer service giving diffrent information each time I called or unable to assist further. Asked wait to and see at delivery if TV is delivered with free installation purchased at checkout. TV arrives with no installation included. Call customer service now told they have a hidden refund charge of £50 to return item to rectify unopened or used order. This information is not clearly stated on there website. Now receive a email with hidden clause of £50 charge as part of there refund policy. Loss of future customer. Worse experience trying to figure out with Samsung.
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Posted 2 years ago
They delivered TV and didn’t install. What a scam company!
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Posted 2 years ago
Very bad service
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Posted 2 years ago
I purchased a Samsung, Bespoke Jet™ Cordless Stick Vacuum with All-in-One Clean Station® in Misty White online. When I placed the order it stated that this model # VS20A95 comes with (2) batteries. However when I received the order on May 10th the order only had one. I called Samsung to have the extra battery delivered and they basically denied that a second battery was offered. Their own manual under batteries says two units. Very disappointed in how they do business and in their poor level of customer service. I will think twice before making a Samsung, purchase in the future. Sincerely, Paul L Diaz Hastings on Hudson, NY
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Posted 2 years ago
Never BUY samsung products online from there website, I have placed the order for 3AC from Samsung website, out of which one has not yet been delivered, one they have sent damaged AC, which is not working, i have to call 100 times to customer service to replace, instead of sending 2 Ton AC they are sending 1.5 ton AC wrong again after 10 days, i have canceled the order, now facing issue to get my money refund, i have to run Door to Door to get back my money, please be careful before buying samsung product online . as they don't have any physical office, all the issue needs to solve by customer care, those guys worst
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Posted 2 years ago
Samsung US has worst customer service ever. I ordered their refrigerator and couldn’t even see my refrigerator because the delivery guy refused to take old unit which I paid. He said he can’t unplug the waterpiple back of my refrigerator which anyone can do it in 1 sec. I told him i will do it and wait for me but he left without taking it or leave my new one, the wholetime he was screaming at me looks like he had a bad morning mood and took out on me , I called my whole day to connect samsung customer service but they toss my call to another person and I explained my situation hundreds times today Worst worst customer service ever
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Posted 2 years ago
I have called with a problem with my tablet in the past and whoever handled took control could see the problem and helped solve it. Yesterday who ever answered opulent give any real answers. I'd ask questions and she'd say well we can try it. Not sure if that was a the answer. The call really didn't solve the issue. I'll call again next week and see if I get someone better.
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Posted 2 years ago
Your customer service people just repeatedly the same thing ALL THE TIME and ABSOLUTELY give NO HELP! I'm going back to Sony. Your TV and soundbar SUCK!
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Posted 2 years ago
Got a Samsung dishwasher that had a missing kick plate and foot adjusters. Contacted Lowes over and over with number after number to call. Finally I decided to call Samsung directly and they refused to help get me the missing parts I have already paid for and want me to purchase the missing parts..AGAIN! I will NEVER purchase another Samsung appliance and will NEVER purchase another appliance from Lowes. Stay away from Samsung and Lowes if you want to keep your sanity. I tried to upload a picture below and naturally it couldn't go through. I'm guessing because they don't want people to see the truth.
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Posted 2 years ago
Samsung tablet purchased in 2017 now Samsung tablets not compatible with any application of Samsung tablet, as per Samsung company having no updates in tablets, Samsung tablets now going to dustbin , asper Samsung company, all Indian customer now open the mind, no any products of Samsung will be purchased , Samsung products is third class products, cheating of customer, sample thinking , Samsung products cheated with customer, paisa looto, ALL CUSTOMERS NEVER SAMSUNG ANY PRODUCTS PURCHASEED, SAMSUNG PRODUCTS IS WASTE OF MONEY , CHEATED OF CUSTOMER,NO UPDATES OF PRODUCTS.
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Posted 2 years ago
Wow! 1.2 stars! I wish I checked that before buying my TV from their website in 2021. After 2.5 years just broke. I did some research and found out that most of the devices produced around that time (during the pandemic) have now the same issue:they just restart forever! I will post where permitted a video showing that! I’ve contacted the CEO on their website as there is no complaint page (not surprised looking at their rating here). They offered me to fix it but still to pay the labour which it can get to around £300 or 15% for a new one. I was not happy with neither of their options! A £600 tv shouldn’t just last 2.5 years! If they are not coming with a better option I will take this further following Citizen Advice as per Consumer rights 2015. It’s shocking how bad their products are and how their rating is!
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Posted 2 years ago
I give it one star because it is required to write a review. Samsung is the worst company I have ever dealt with. I purchased a TV on March 27, 2024. They set up 3 different appointments for delivery and never showed up. I missed 3 days of work. They charged my credit card on the day of purchase. 16 phone calls later and 9 emails from their moronic customer service team and I still don't have a refund. Today I contacted my lawyer to file a suit against them. It is appalling that a company so large can take take this long to refund my money. Their customer service team barely speak English and have no business concept. Don't ever buy samsung products.
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Posted 2 years ago
Samsung is rated 1.3 based on 4,777 reviews