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TalkTalk Reviews

1.2 Rating 1,421 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

1.2

Based on 1,421 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I've ever received. They just didn't bother to complete my home move, or tell me. Then when trying to sort it out, their staff just transfer the call back to their own department without telling you as a tactic to pass the problem on to someone else. It happened 3 times on 1 call, meaning I had to keep starting over before I finally gave up, cancelled my service and set the internet up straight away with another provider.”

Posted 1 year ago

“Don’t think I need to leave a review, looking at previous ones, don’t see the point with no response from TalkTalk, Obviously not interested in there customers”

Posted 1 year ago

“Horrendous I have been a talk talk Customer for 18years and recently moved house. I have waited 28 days to be connected after the engineer failed to show up on three occasions. I am Still waiting for an internet and phone service. Open reach is terrible they have zero customer service. I am unable to contact them by telephone and am constantly been disconnected on the chat line. Avoid at all costs.”

Posted 1 year ago

“Absolute dire service. My problem being broadband keeps dropping out, router goes red then has to restart. P. I have reported this time and time again, it’s painful. Speaking to support after answering security questions you get put through to someone else who has to ask you the same security questions to proceed with the same things they want you to do as you did the last time you called to report the fault. Personally I will not be using them again.”

Posted 1 year ago

“Shockingly bad customer service: unprofessional, opaque, obstructive, unhelpful, unreliable, and untruthful….I could go on but you get the picture. Really, how long does it take to notify the person you’re communicating with that you’ll not be renewing the contract, which is on a set date. Should be minutes right? Yet at least 3.5 hours total combined on chat and on the phone over a couple of days (March & April), with them repeating the same script and applying the same shenanigans is quite frankly underhand, as well as unkind. And at the end of all that, still no definitive “I can confirm that’s now done for you, thanks for having chosen talktalk, we’re sorry to see you go, but please do consider us again in the future”, or words to that effect; just basic decency. All I wanted to do was not renew my contract. I’m not with anyone else, and their hardware’s been sitting there all boxed up ready for them to send me the returns bag. Let’s see if that does happen. I’ve given 1 star as their shameful behaviour during those ‘customer service’ encounters overrides everything else.”

Posted 1 year ago

“Mis sold broadband over the phone, locked out of my online account, numerous promised call backs that never happened. Letter of complaint replied to saying complaint manager would contact me in 3 days, that was 23 days ago. phone calls cant help, live chat cant help, messenger communication cant help. Original landline number not transferred, cancelling contracts via a txt message, oh the list goes on. I have taken the decision to cancel my direct debit ! its the only option left to me to get TalkTalk to contact me and address my complaint and problems.”

Posted 1 year ago

“rarely works. to think were forced to do financial stuff with this frightening.”

Posted 1 year ago

“Talk talk is the worst company imaginable, avoid them at all costs!! I cancelled my direct debit with them given my services ended after having to give 30 days notice. my bill doubled because it was outside of the contract. Because talktalk charges in advance, they sent me a bill on the 8th Feb for £42. Given my services at 12.01am ended on the 9th Feb I ignored it(waiting for talktalk to credit back), but because it took them 6 weeks to credit it back. I received a missed payment flag on my credit score. So now my 10+ years of a perfect credit report is ruined. Loans are refusing me credit! Then I contact customer service and either the people can't communicate effectively or they give me a different story each time. I have tried contacting the credit agency, for which they contact talk talk but they won't accept removing it. Don't risk dealing with this company, virgin media is a lot better.”

Posted 1 year ago

“I was coming to the end of talktalk contract and price is going up so I was trying to decide whether to go with cheaper faster BB elsewhere or continue. I decided to avoid hassle and upgrade to faster speed for extra fiver. Anyway, after I had committed I had a note come up saying the price would rise by 3.7% next month. Last straw so phoned to cancel account. IMPOSSIBLE!! The first woman put me on hold (without notice) and I was put through to a different (wrong) dept who put me back through to a different agent who also hung up on me. Just the pitts! Why do these idiots think that they can buy loyalty by behaving in this way? As it is I have cancelled DD and will never, ever, use talktalk again. They are all the same, I will stick with my mifi that will do up to 10 laptops etc and no contract. Luckily we do not have a landline with them or would be stuffed!”

Posted 1 year ago

“Worst customer service I have ever experienced. Stay well, well away. TalkTalk proceeded to cancel my account 20 days too early, leaving me without internet (I work from home). They tried to reactivate my account but then messed up again meaning I have had to spend 3 hours being transferred between customer service staff, who do not read the notes, and explain over and over again the position I'm in. I will never use TalkTalk again, or recommend to anyone.”

Posted 1 year ago

“I’ve been waiting for a new router for 2 weeks and apparently 2 were sent. They tell you the same thing everytime you call, they sound unbothered to help and usually hang up on you when they can’t get away with the rubbish they spew. Worst experience ever, you’ll spend 4 days on a call with them to get to no where!!”

Posted 1 year ago

“Avoid this company at all costs. They will try to charge for things they don't supply. There customer service is a joke. NOBODY SPEAKS ENGLISH. 2 HOURS ON PHONE TO THESE CONMEN. NOTHING RESOLVED. AVOID AT ALL COSTS.”

Posted 1 year ago

“Check out reviews on broadband.co.uk forvthis company if you are ghinking of joining them. This is a ridiculous outfit which just serves to iritate and upset on every level fibre worked for a few days then the line went dead. They wouldnt fix it after I cancelled it in the cooling off period. I am being charged for a service I did not receive. I am not their customer now but I am being charged for equipment I sent back to them. I was put on hold at my expense while the operative tracked my returns number. Told it was 'waived' like they had done me a favour to the get a bill for it in an email an hour later. You spend hour upon hour on the phone to them. They must get paid to keep you there.beyond useless. They jave lied to me. One of the worst, if not the worst company I have ever had the misfortune to havecto deal with.”

Posted 1 year ago

“Avoid on pain of death, death of your sanity. After ringing to cancel, they didn't and keep trying to steal money from me and getting debt collectors involved. Over 30 hours on the phone and still no end to my pain!”

Posted 1 year ago

“Do not do any business with TalkTalk or have any of their service, has I had been given a contract one month, then they refused to honour the contract, then tried to charge me double, for their provided service, then when I complained, as usual they apologised and claimed, I will get a refund, then they charged me more the next month, instead of giving me a refund, they claimed I had no contract, as I sat with their contract, made in August 2022, then they apologised and forced me, to sign a new contract, for slightly more, then they refused to honour the contract, then tried to charge me double, for their provided service, then when I complained, as usual they apologised and claimed, I will get a refund, then they charged me more the next month, instead of giving me a refund, they claimed I had no contract, as I sat with their new contract, made in October 2022, so you can see the pattern, so I ended their pattern, by cancelling my direct debit, as they was ripping me off, so now January and February 2023, TalkTalk are charging me and sending me bills, even though they have cut off their services, so I have no phone or internet, CAN ANYONE EXPLAIN WHAT SERVICES AM I'M BEING CHARGED FOR ? TalkTalk apologised and offered to upgrade me, My apologies to all, as I must be stupid and missed something ? PS, Even though talktalk has cut me off, so I no longer can call out or use the internet, they are still allowing nuisance calls, which I was told I was paying for during the last several years”

Posted 1 year ago

“Shocking customer service Have been with Talk Talk 2 years. Moving house to a new build property BT outreach box in house . Told to cancel current account and take new account then told 5 weeks for engineer visit. I work from home for the NHS so that is unacceptable. As in the cooling off period called to cancel, followed up by email and live chat. Ordered BT broadband would be installed in 7 days… this was then cancelled by BT as still showing as live order at Talk Talk! Repeated chats emails etc and order still not cancelled. Shocking treatment and customer service! Would not recommend them to anyone ! Also tried the cancellation team useless”

Posted 1 year ago

“If I can give them 0 I would!!! Tried to cancel my contract with them 20 days in advance prior date of termination,but someone’s rejected my request and putting me on the very high bill at the moment and I did one more request now and hopefully they will not reject again,because the present bill isn’t affordable for me! Stay aware from Talk Talk if you’re not want trouble with your money!”

TalkTalk 1 star review on 12th February 2023

Posted 1 year ago

“Been on the phone for 4hrs . not resolved. Phone kept going silent sounded like they were having a party. Kept sending me the same instructions by email. Entered all instructions in the tv box over 30 time's”

Posted 1 year ago

“As a disabled person my internet is really important to me. I chose Talk talk because I thought they were a good provider. Straight away they set up 2 direct debits with my bank. I contacted them to cancel my installation and they offered me 3 months free to continue with the order and not report them to ofcom. I got my bill today. Customer services say there is no 3 months free. I feel like I have been conned. I felt physically sick that they took advantage of me.”

Posted 1 year ago

“Terrible customer service and broadband speed from the start. Couldn't wait to get out my contract!!!”

Posted 1 year ago

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TalkTalk is rated 1.2 based on 1,421 reviews