Name: TalkTalk
Rating: 1.20

“Just wanted to cancel one thing, impossible for person to understand. Gave up. Always a problem getting anything understood or sorted out. More interested in telling me how much it would cost if I went to another provider”

Helpful Report

Posted 10 months ago

“They still bill you and will not refund even if you have no service for 3 months due to a cable problem there end”

Helpful Report

Posted 10 months ago

“If I could give a minus score - I would. I have been dealing with this company for over a year, with what started off as 1 complaint, has escalated in more complaints than i know what to do with. This is my latest response to the customer services person who committed to someone calling mem back between 12 and 2pm TODAY. Didn't happen, and this is not the first time. Going on their website and reading their VALUES is actually laughable, they should get penalised for false advertising because they DO NOT LIVE UP TO EVEN 1 OF THIER VALUES - totally laughable. If i ran my business like them I would be bankrupt. DO NOT CHOSE THIS PROVIDOR if you want quick resolutions, a brilliant service, honesty, integrity and customer focused care. Hello Priscilla, Complaint reference: CMP-441037 Thank you for getting back to me with regards to my outstanding overdue for consideration complaint. You checked my account and should have seen a number of ongoing complaints that I register EVERYTIME you FAIL in your duty to respond to your own commitments. You chose to see that the complaints manager tried contacting me on the 16th of June 2023 however, you chose to ignore that i called back within 5 minutes of missing that appointment, because i was on the phone to the mental health team as I suffer crippling anxiety when in situations such as this prolonged situation you have forced me into for over a year. You chose to ignore that I then spent 2.5 hours on the phone trying to relocate that person who called and did not even bother to leave a message. You chose to ignore that when I finally tracked them down they agreed to call me back after dealing with their current customer. You chose to ignore that I informed the third parry i would call back if i did not receive a call back. You chose to ignore that when i rang back to find out why that person had not called back, i was informed she had gone home, after I sat on the phione for over a hour whilst you tried to contact her?. You chose to ignore that this was the first of many many times this situation had been repeated. I wonder are you going to CHOOSE to ignore that the person you scheduled to call me back TODAY has not called? Are you also going to choose to ignore that i have updated my MOBILE phone number at least three times? Are you going to choose to ignore that the said operator, who will try and tell you she rang and no-one answered, as was the response the last time 'someone tried to call', even though I have called in and emailed my new number? I am not choosing to ignore that the way you have treated me a s a customer has conributed to the decline in my mental health. i have been at the clinic with the psychiatrist this morning and have explained to her how YOUR COMANY is greatly contributing to my decline. I am not choosing to ignore that you are still religiously managing to take YOUR money every single month whilst these complaints have been outstanding, and that you NEVER FORGET to, take that money. I am not choosing to ignore that your company is not customer focused, but is entirely money motivated without a care for its customers whether they are vulnerable or not. I am not choosing to ignore that i have had TWO phone calls scheduled for a CEO to contact me and both times they have failed in their duty to do so. I am not choosing to ignore that I find your company's conduct disrespectful, harmful, unprofessional and highly unorganised, when it coms to customer care. Please DO NOT CHOOSE to ignore my request for all my dealings with you via my Data Subject Access Request, because this WILL highlight every single email, and phone call I have made to you (well over 250 hours) regarding this ONE COMPLAINT that has now exacerbated itself in to a plethora of complaints. I WILL be taking this to the OFCOM regulator, and YOUR company will be dealt with by someone who YOUR COMANY cannot ignore. Meanwhile, I am posting your letter and my response on TRUSTPUILOT and every other platform I can think of, so that NO OTHER [person is made to suffer the way you have made me suffer. Good Day to You, Anne-Marie”

Helpful Report

Posted 10 months ago

“If I could give 0 stars I most certainly would. Without doubt the worst customer experience of my life. For the past 4 months broadband has dropped connection on average around 6 times a day. Nobody is interested in resolving the matter; promised calls never happen, 3 engineers have failed to show for promised visits (getting one of these was like getting blood from a stone). Token gestures such as replacement routers are sent out which make no difference. Ridiculous reasons are given for the Wi-Fi not working - one of which was my Apple Watch, despite it being 200 miles away. Their pitifully poor service has stressed my kids out during their exam revision period, as they’re unable to rely on the Wi-Fi. Avoid at all costs, they are a dreadful organisation”

Helpful Report

Posted 11 months ago

“Dreadful experience as new customer with talktalk before I even got connected, placed an order on Monday and receive an email 2 days later to say that another company has cancelled my order. Not bothered to look as to why or who the company was that cancelled it. Rang customer services 4 times what shambolic outfit, three time I got someone who had not idea how to access my account got passed from pillar to post and then cut off. Blasi customer services team. I then went online and SMS someone other than a BOT (these are the most dreadful time consuming things that someone has devised!! awful experience. I eventual got the answer as to why the order was cancelled apparently Openreach could not provide the service requested at this address and cancelled the entire order then tried to get me to setup a new order, given my experience with most incompetent customer services team I have every experienced, it would not serve my interest to go with talktalk. God forbid I have any any future queries I will be dealing with same bunch of people which would frustrate the hell out of me!!!.”

Helpful Report

Posted 11 months ago

“I've moved to BT because of TTs lousy customer care. They now email me saying I've missed 'the equipment returns deadline'. Their incompetence just continues. I did return the Equipment within a week of the change over, and I have the Post Office confirmation. But that is TalkTalk for you. They make the accusation where they should have asked a question, and tell me I can't reply to their accusation.”

Helpful Report

Posted 11 months ago

“Initial cost was £19.99 per month for 18 months, guaranteed. Cost escalated to £24.99 and then to £27.99. Renewal cost was £35.99. Was told it was an exceptional choice. A quick Internet search revealed it was exstorshist. So I changed. Talk Talk legal systems make sure you make personal contact to cancel outomated renewals. So I did. After an hour of chat/text conversations with three different people I was offered a new contract £10 lower per month over the next two years. That's a lot of money for a 60 something on benefits. The technical connections are not a problem. But the renewal and customer service is the worst I have ever experienced. Don't commit and buy.”

Helpful Report

Posted 11 months ago

“worst company ever , hours on the phone going round and round departments and rubbish music to listen to while I waited . I would rather not use a land line than deal with them again.”

Helpful Report

Posted 11 months ago

“It must be the biggest cowboy outfit in the UK, run by a totally clueless incompetent CEO Tristia Harrison who ALSO couldn't care less, the service is beyond disgusting, liars, lazy, they like their useless CEO laugh even at the sick and vulnerable, i urge people to watch Talktalk Broadband review on youtube to see what a vile company it really is, they have been named again and again by Ofcom as the "WORST provider in UK" Tristia couldn't care less.”

Helpful Report

Posted 11 months ago

“y mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore. All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with. Appalling and inhumane.”

Helpful Report

Posted 11 months ago

“The worst company I have ever dealt with had problems from start to finish with talk talk, constant changes of price even though I have been in contract with them. Tell me one thing then do another - tried to upgrade to fibre last year got told a deal which I agreed to then sent me an email of confirmation with a completely different rate to what they offered me and trying to get back through to somebody about this was a total nightmare. Finally got through to someone who told me they can’t offer me on the lower amount and have no record of anyone offering me that. A year later my contract has finally come to an end, told them I wanted to cancel they said I would have 30 days until my broadband was disconnected. 7 days later and they’ve cut it off already and as I do not currently have a new supplier I am now left without any broadband at all. Phoned to ask why this has happened and they told me because I had shared my views of not wanting to renew my contract they cancelled it within 7 days instead of 30 with absolutely no knowledge of this myself. Told them to look back over the calls logs and they would see I had no idea of the 7 days cancellation but was told it would take too long to find the call log even though as a customer you are informed at the start of every call that it would be recorded. Basically told me the only way to reconnect would be to open up a new contract with them… I was told my final bill would be on the 30th June 2023 however with them cutting me off within just 7 days how can this final bill be justified at all? Absolutely disgraced that this company can be advertised on television all I can say is they are scammers.”

Helpful Report

Posted 11 months ago

“I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail”

Helpful Report

Posted 11 months ago

“Rang to discuss prioritising a change of they For a vulnerable adult. Because I was not with the adult at the time they refused to enter into any conversation this is not a GDPR issue as I was not requesting information I was many imparting it completely inflexible clearly did not have the customers welfare at hand. I have interacted with lots of other bodies regarding older vulnerable parents and received really sensible and pragmatic help but not with torque talk”

Helpful Report

Posted 11 months ago

“The rudest customer service I have ever had the displeasure off using , after being a loyal customer for 10 years and you get spoken to like dirt , spoken over and each manager is just as rude as their untrained , inattentive staff that cannot listen to the issue at hand but instead read their script and keep you on the phone to not solve the issue , if you want to cancel good luck as that’s a technical issue to complain about and you get no where but them wanting to grab all The money they can get off old pensioners so well done for being dirt .”

Helpful Report

Posted 11 months ago

“I have raised so many complaints since I renewed my contract this time and they have emailed me regularly to say a manager will call me back on a particular day at a particular time and the most recent was today but still nothing. I was promised a new tv box free of charge and they went back on it. I cannot record programs and my internet drops. What am I paying for. I have had problems with Talk Talk in the pas but they always resolved it but this is beyond ridiculous. I really believed Zack on Saturday when he said after I had been on the phone for 1hr. 22mins. that a manager would call me today. I got another reply from them today saying they will get a manager to contact me within the next 3 days but this is practically the same message they have been sending me for weeks, except they didn't give a precise time of day this time but of course they wont because they never do. They are the worst company I have ever come across - Hello Ms Gilbert, Thank you for replying back to us. I can see a complaint has already been logged for you and is being handled by one of our Managers. Your complaint reference number is CMP-424844. I am sorry to hear that you have now received a call back from our complaint manager and we do apologise for the inconvenience caused to you. I have forwarded your correspondence to the Manager who is looking after your complaint and a Manager will try to contact you by phone within 3 working days. Thank you, Lindelwa Ngubane Your TalkTalk team”

Helpful Report

Posted 11 months ago

“I have raised so many complaints since I renewed my contract this time and they have emailed me regularly to say a manager will call me back on a particular day at a particular time and the most recent was today but still nothing. I was promised a new tv box free of charge and they went back on it. I cannot record programs and my internet drops. What am I paying for. I have had problems with Talk Talk in the pas but they always resolved it but this is beyond ridiculous. I really believed Zack on Saturday when he said after I had been on the phone for 1hr. 22mins. that a manager would call me today. I got another reply from them today saying they will get a manager to contact me within the next 3 days but this is practically the same message they have been sending me for weeks, except they didn't give a precise time of day this time but of course they wont because they never do. They are the worst company I have ever come across - Hello Ms Gilbert, Thank you for replying back to us. I can see a complaint has already been logged for you and is being handled by one of our Managers. Your complaint reference number is CMP-424844. I am sorry to hear that you have now received a call back from our complaint manager and we do apologise for the inconvenience caused to you. I have forwarded your correspondence to the Manager who is looking after your complaint and a Manager will try to contact you by phone within 3 working days. Thank you, Lindelwa Ngubane Your TalkTalk team”

Helpful Report

Posted 11 months ago

“This company should drop dead from cancer!!!”

Helpful Report

Posted 11 months ago

“If l could do 0 l would, had no phone for a week with no resolution. Makes it worst my internet went off, and after 4 hours of phone calls. All got asked was the same questions with no resolve, if l wasn't in contract with them l would leave. Avoid at all cost, it will cost you more time and money, than you will have the pleasure of there services.”

Helpful Report

Posted 11 months ago

“I don't even want to waste more time than needed and write full review here. Just leaveing review everywhere possible for people to COMPLETELY AVOID this provider. It's unbelievable that this company still exist. To me any good reviews are made up by them or something is wrong with someone who leaves 5 stars anywhere for them.”

Helpful Report

Posted 11 months ago

“Where do I start,I'm not one for writing reviews but these con people deserve it, can't believe a company like this get away with ripping people off,I was with them for years,when I come out of contract they didn't notify me just charged more,after 6 months,I phoned them ,took ages to get through,told them to renew my contract but they never did ,just cept taking the higher payment out,so I got InTouch to cancel, they said they would get someone to phone me,never did,so I cancelled direct debit,a year later the are still hounding me for £65 , they bent as a nine bob note ,never have I had the diss pleasure of dealing with these, please don't trust them you will be sorry.”

Helpful Report

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews