TalkTalk Reviews

Name: TalkTalk
Rating: 1.20

1.2 Rating 1,476 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,476 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Very very bad experience with this company customer service very poor”

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Posted 9 months ago

“Be a wear from this duchy talktalk telcom limited as they are the worse company in united kingdom to rip off people and supply very bad service to deal with, this apply to all user in United Kingdom.”

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Posted 9 months ago

“So, I get full fibre, no extra cost as the email stated, then they bump the price up. Spoke over 2 hours on the phone, approx 10 hours with online chat, turns out they had forgotten to give me my new hub, or the gift voucher promised. I said online chat, "you are not helping i will wait for complaints " he sent me a smiley ☺ and then deleted that part of the chat. Totally DISRESPECTFUL”

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Posted 9 months ago

“Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk. To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of: 1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00) 2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth. I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way. So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line. All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix. This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.”

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Posted 10 months ago

“The one star should be minus five. Have no been without a land-line since the 9th of September. Have been in contact with TalkTalk on many occasions and got no satisfaction, latest response is that they will look into the matter and call me (on a dead line?) during the morning of the 8th of December. Three months without a land line .Perhaps I should try smoke signals”

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Posted 10 months ago

“Do not go with talk talk. Talk talk were fine until I moved house and they were unable to provide me with wifi to my new home. 3 years ago. I then received a text message a few days later stating they had cancelled my account as they were no longer able to provide me with wifi. I thought this was fine, there’s plenty of alternative providers, so I thought that was that. Until I revived a debt collection letter three months down the line? I phoned the company and explained the situation. They agreed I was in the right and returned my account back to talk talk who said that I no longer owed any money. So then I thought finally, that’s finished, this was about 2 years ago. However I was wrong, three years later from moving house and this occurred -I’m applying for a mortgage. During the application it flags up I have a default on my account. I was shocked. Apparently, they still expect me to pay a massive bill when they decided that they wanted to cancel my account, as basically Talk talk couldn’t be bothered to send someone to install the wifi to my new address. To top this off, when I phoned up Talk talk, they said I did not owe any money but they can not remove the default. After filing a complaint about this, last week and hours on the phone, today I revived an email stating that I can pay it but it won’t reflect on my credit score. Just to point out - I can afford to pay it but it’s the principle, why do I have to pay when they canceled my account. The customer service is horrendous. I have been told that I do not owe any money, on numerous occasions, that there is no idea where this money has even come from and no one on the phone seems to be able to see any missed payments but ‘unfortunately they cannot remove the default’. To add to this, in order to actually speak to someone you have to talk to an automated voice recording and try and jump through a million hoops to try and speak to an actual person. The worst company I have ever dealt with. Do not recommend. If I could give zero stars I would”

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Posted 10 months ago

“The website is like walking a maze blindfolded with one leg tied to a mad dog running in the opposite direction. They will charge you early cancellation even given advance notice of end of contract. Then when you ring on the day the contract ends they place a further " processing charge" for 30 days going forward £30 plus . It is simple ....when a contract ends a simple document should be available to give notice of the termination of a contract at its completion. I will write to OffCom to advise them on contract completion charge SCAM . Don't trust them !”

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Posted 10 months ago

“Now three weeks without a phone and now the email service has totally stopped. Been on the phone for 8 hrs and got no where. Totally useless. Going to move at end of contract”

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Posted 10 months ago

“Was supposed to take over our broadband from our previous supplier, but did not notify them and we could not use bt fibre and told us to connect by old phone socket, so now we are paying for two broadband connections,because our previous company have not had any communication from talk talk,phone their customer service, and they have not got a clue ,just passed from department, to department with them having no idea what we were trying to explain to them,I might even now lose my telephone number, because they did not put in the request to take over our broadband service, I am self employed and this number is on every trade website that there is ,I have cancelled the direct debit and have consulted my solicitor to pursue them for damages and compensation”

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Posted 10 months ago

“Absolutely useless company it’s almost impossible to talk to anyone and then they keep passing you on to other people when you do get through I would definitely not go near them I have canceled and will never ever go back”

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Posted 10 months ago

“Can't recommend this company at all. The lack of any level English means you bang your head against a wall try to explain and re explain issues. My talktalk email got hacked, you would think this would have a high priority to be felt with, but nearly four weeks later I am still trying to talk to a manager about it. All I get is that my complaint has been escalated . The tech department can't sort it out and have to email someone to deal with my request!!! to be polite, shear and utter incompetence doesn't even come close”

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Posted 10 months ago

“I AM FREE! NOW WITH EE! no more 30 hours plus on phone live chat with useless incompetent untrained so called technical experts ,even after 3 engineer appointments told them fault was with Talktalk systems, 36 days of stressful living hell with no internet connection, advise any potential victims, dont get fullfibre installed now, or risk no broadband for Christmas...”

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Posted 10 months ago

“What an absolutely useless bunch of clowns! Don't waste your time! I arranged a switch to full fibre on the 25th of September. Arranged for the 21st of November, coming near the end of my current contract with another ISP. You would think 2 months should give them plenty of time to get things sorted out! No such luck! Got a message on my account late October to tell me my order has been rejected. Had to call up customer service. I use the term "customer service" very loosely! With the simple query of "Why is my order rejected". I got passed around and put on hold 6 times over the span of 50 minutes, by what I can only describe as giggling Asian schoolgirls. For awhile I genuinely thought I'd accidentally called a nail bar in Vietnam. Eventually someone un-rejected my order. Then everything seemed okay again. A few days before the installation date, openreach done all the external work bringing the cable to the door. The day the router was supposed to come, nothing. Oh dear, not looking good. The day of the installation came, no engineer. At this point I've basically decided I'm out anyway. But I contacted online chat to see what was going on. Sorry for the inconvenience they said. The earliest date I have for an installation is THE 25th OF FOOKING JANUARY!!! THE 25TH OF FOOKING JANUARY I FOOKING SAID!? I arranged the 21st of November on the 25th of fooking September! I've already canceled my current ISP! They've already dug up the fooking road and laid the fooking cable! And now you're telling me you can't connect me for ANOTHER 2 FOOKING MONTHS!!!??? I just canceled my direct debit and told them to cancel everything, I'm out! Bye Bye!”

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Posted 10 months ago

“the one star is for the fact that i have broadband - even though it is slow and no where near the fibre my "invoice" mentions! spent 2 hrs on a chat. all i asked for was their vat number and to have vat invoices. i also asked for a copy of my contract showing when i signed, what i agreed to, and when the contract ended. HOW CAN THAT TAKE 2 HRS??? needless to say they asked if the vat number was the % of vat charged. still dont know the vat number. they said i would only get vat invoices going forwards. they said they were unable to supply a copy of the contract. they said that the summary of invoices (which is all it is on line) only goes back 14 months, but that summary actually only went back 12 months and they argued black is blue that october 2022 to november 2023 was over 14 months. given all of that god help me if my broadband goes down!!!!!!!!!!!!!!!!!!! "and you still have no idea of your company vat number? Do you mean the TalkTalk standard rate of VAT? - 15:24 ... give me strength. i have decided, after 2 hrs of this that i shall forward this as a complaint to your company. to summarize: i have been unable to navigate your online account to find a copy of my contract giving me details of when it started, when it ends and what i apparently signed up to. i have been unable to get from you either your company vat number or vat invoices for money already taken from my account. your company policy is not to leave invoices on your online system longer than 14 months. 08.10.22 - 14.11.23 is 13 months and 6 days. therefore you have either given me the incorrect advice or talktalk should provide the details for the 08.10.22 FOC. i would like you to know that i believe it would be expected for a company to provide a copy of any contract signed. it is certainly illegal not to provide VAT invoices when requested. hazel boulton - Now before we end this chat i am asking you to provide me with the contact details so that i can take this matter further. hazel boulton - 15:31 I understand how frustrating this process is in your situation Hazel and I am willing to go above and beyond to help you with this. I hope that you understand that my hands are also tied when it comes to processes, but I will do my best within my capability to help you. chrizta - Now i now have to leave and would appreciate it if you could please let me have a contact no now please hazel boulton - Now Apologies on this Hazel. I really need to follow the information that I can only provide for this scenario. The number is not available for me to provide."”

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Posted 10 months ago

“the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!”

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Posted 10 months ago

“Happy to take your money, but just wait until something goes wrong. Utterly incompetent and useless, going around the same circles again and again. Then they want to send an engineer instead of just sending a replacement router. Definitely won’t be recommending these fools to anyone.”

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Posted 10 months ago

“Absolute Rubbish Stay Away From Them I'm sure the owner "Sir" never has problems”

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Posted 11 months ago

“Dreadful company. Customer services is in Asia where it is impossible to communicate with. They upgraded us and then left us with a system that we could not use because they failed to supply us with a router. We now have no phone line and unable speak to anyone at talk talk who understands the issue. Talktalk are very keen to take your money and are very slick at selling you the dream but the after sales customer care is zero and it’s due to a lack of understanding by customer services. A business run in this way is a business heading for failure unless it listens to its customers! We have no phone line and we run a small business and talktalk just don’t care. Avoid at all cost!”

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Posted 11 months ago

“Pro Cons I've been told buy talk talk team my las payment bill 💸 will be reversed to my account, as I left them , and I'm happy cause I've been bolide and haress from talk talk team the bill should be reversed to my account £37.97 an the send a refund of £1.24 , and they say I'm eligible to £1.24 !! Beware ⚠️ of them they're a professional Cons when it a comes to leave them make sure they not delay your month notice because they will scam you for an extra month and Even more if you not careful with them , this company must be reviewed before you apply 0*”

TalkTalk 1 star review on 2nd November 2023

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Posted 11 months ago

“Could a company be this inept! No staff understand anything. They read off a script and are completely unable to attend to simple complaints such as being told to enter a contract but if you have to you can terminate the agreement with no charge instead we were charged, contract started few months back naturally was better to not enter one but obviously sales rep wanted her commission so lied. All reps are foreign and don’t understand the English language well instead they repeat the script, I would like to help you and make sure you are satisfied with me etc etc what makes it worse their lines had issues with 10 seconds delays … can you believe it a telephone firm where it sounded like the line was from 40s and they apologised so had to say something and wait ten seconds for them to receive your voice note … unreal by a firm providing phone services so what does that tell you about them!!”

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Posted 11 months ago

TalkTalk is rated 1.2 based on 1,476 reviews