Name: Taxicode
Rating: 1.06

“Never use. I decided to book a taxi with what I believed to be a local firm and paid upfront as I thought this would be a more reliable way of guaranteeing a taxi. I booked a taxi 13 days before New Years’ Eve at a very reasonable price. I phoned up twice and sent an email asking for a definite confirmation in the interim of which I was informed I should not worry and it was being handled. I was then sent an email at 01.16am on the 30th January informing me that my booking had been cancelled. I phoned up first thing that morning to an extremely unhelpful operator. They explained that there was nothing what could be done but I could rebook with them at a much higher price even though their original confirmation email explained that they will honour the booking at the same price with another firm if they cannot provide a driver. After loosely confirming the booking at the higher price I then went to cancel it later that day to be informed that I would not receive a refund due to the late notice - despite a driver not even being assigned at this point. Following this I repeatedly phoned taxicode to be greeted by extremely unhelpful operators who just repeatedly said read the terms and conditions and offered no actual advice or help to obtaining a refund. I find this extremely ironic that they are able to cancel a taxi with less than 48 hours notice yet when I then I tried cancelling only a few hours after rebooking they would not offer a refund over the phone and were of no help and this was for over £100.”

Helpful Report

Posted 5 years ago

“Over one hour late for pickup at the airport. I then cancelled my return booking as I did not want to risk missing my return flight, and they reply via email quoting me a very poor cancellation policy. Don't use these guys!!!”

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Posted 5 years ago

“This company should be SHUT DOWN! Booked, paid , even called to confirm was told driver would be there in ten , no show , was stood outside my house . Had to call another company as I was late . Had tried head office too and couldn’t get through . Was refused refund as I was told taxi driver was there and they sent GPS pic! So despite being outside my house looking it was MY fault ! Disgusting way to treat people a total scam !”

Helpful Report

Posted 5 years ago

“They don’t deserve any stars, they are crooks and should be shut down. Our friend booked a taxi with them to take six of us (we are pensioners) to London on the 17th December. The outbound journey was fine, but they did not show up for the return journey, they have lied and said they turned up but they didn’t, they are absolute thrives and they left us stranded. Two people in our group have difficulty walking that is why we organised the taxi, otherwise we would have used public transport as we have done in the past. They spoilt what was a really lovely day and it took us a very long time to get home, because of their complete lack of customer care. SHAME ON YOU TAXICODEUK They took the money but won’t give a refund. Don’t use them what ever you do, and also check out Trust Pilot the reviews on there will also tell you everything you need to know.”

Helpful Report

Posted 5 years ago

“I tried to book what I thought was a local company- but system rerouted to Taxicode. I paid up front with credit card. No confirmation for hours, and after several calls I got random text messages from Uber with wrong date and time, saying driver would confirm tomorrow am. As the trip was for surgery with arrival at 6.15, And I had paid more than twice the price of an Uber, I wasn’t happy and tried to cancel. After several calls I did cancel - so far no refund AND Uber have charged me a further cancellation fee. Avoid this company - it is not a legitimate enterprise.”

Helpful Report

Posted 5 years ago

“Booking confirmation received no driver assigned despite policy saying there would be at 24hr point. Contacted them and a response of "driver will be assigned at 4hr point" had other arrangements to get to a venue for NYE and was using these scammers to get us home. Whilst at the venue we received a cancellation email with no excuse. Absolutely disgusting. If I could have voted no stars I would have. I look forward to seeing this "company" go bust!”

Helpful Report

Posted 5 years ago

“Booked taxi after new year party 2 days before. Ring them day before to be sure I've got transport to home with my kids. On new year eve 08.20 pm got email my booking has been cancelled. SCAMMERS”

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Posted 5 years ago

“I think all the other reviews say it all about this company. Booked 6 seater to arrive just after new years eve. They cancelled just a few hours before. Left us stranded with 2 kids. Uber came to the rescue! I urge everyone to make formal complaints and to get this company shut down.”

Helpful Report

Posted 5 years ago

“Absolutely shocking company!! Booked a taxi for NYE in advance, booking accepted and payment taken...received a phone call to check location. I gave them the house name, road, town and postcode. They said they couldn’t find it in their system but would keep trying. Promptly received a cancellation email and refund with no further correspondence....now driving and not having a drink.....thanks for nothing HNY 🤔🤔🤔”

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Posted 5 years ago

“DO Not use this company The accepted my booking and money ,then sent a cancellation email 3 hours before we were due to be picked up Ruined our New Years eve celebrations.”

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Posted 5 years ago

“ABSOLUTELY Appalling..... DO NOT USE TAXICODE!!!! It's all a scam. You pay upfront for your driver not to turn up, they don't call you or contact you in any way and get the money anyway. There customer service team don't help you in any way and have excuses for everything. If you don't want to be scammed then DON'T use them.”

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Posted 5 years ago

“Booked a taxi 1 way for 3 miles up the road on Christmas Day at 19:00. The first was cancelled on 23rd by email so I rebooked and phoned to confirm the booking was ok and was told all was good. Booking was then cancelled at 10:30 on Christmas Day and I mean who the hell checks their email on Christmas Day, complete cretins. Fortunately one of our party had not been drinking and could make 2 trips to get us back to hotel, but what poor poor service. ABSOLUTELY DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Made a booking days ago. Still unable to confirm details Of the taxi firm. Called to cancel 40 hours before the scheduled booking and was charged 90% of the fee. What a rip off. Use another firm”

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Posted 5 years ago

“Accepted the fair immediately that I had booked to the airport on boxing day. They sent an email 1//2 an hour before collection to say it had been cancelled but could now do it for £357( 2 and 1/2 tines more than the original quote!) I called and eventually got hold of someone who said he could sort it for £260 cash. We had no choice to accept. My daughter was taken to the collection location and he didn’t show. Eventually got hold of customer service who said he also wasn’t coming but this time no notification.! The WORST company EVER!! Don’t be fooled by them excepting your fair.. by the look of it it’s what they do to rip you off if they get away with it or can be bothered to work!!”

Helpful Report

Posted 5 years ago

“Judging by the terrible reviews one more bad review won’t affect the rating but if it stops even one person using the company it will be worth it. I booked a taxi for the following day to get me to the train station in time to catch a train to Gatwick airport. The booking was accepted straight away but cancelled at the last minute via email! It was an early morning booking so the email came through at 4.20am! As I wasn’t given enough time to arrange another taxi to get me the station I had to pay £108 for a cab to take me straight to the airport (due to the train strikes this the train was running once every hour). Wanting compensation I called the company assigned to the booking who advised they had declined the booking straight away and to take it up with taxi code. I called taxi code three times before the manager agreed to to speak to me (as apparently he only deals with customer via email!!) He told me to email the accounts team who unsurprisingly declined my request for compensation. First time I called Taxicode and spoke to an agent they said they supplier called at the last minute and it wasn’t their fault. The following time I called they operator said they had tried their best to get a replacement service but all the other quoted they were given were too expense....so clearly the booking hadn’t been declined at the last minute. Reading the other reviews I should be grateful I was refunded the £23 I paid upfront as others seem to be having problems getting refunds they are owed but it’s frustrating that a journey which should have cost me £38 ended up costing me £108 because of this pathetic excuse for a company. Moral of the story is please avoid if you would like a stress free journey!!”

Helpful Report

Posted 5 years ago

“Judging by the terrible reviews one more bad review won’t affect the rating but if it stops even one person using the company it will be worth it. I booked a taxi for the following day to get me to the train station in time to catch a train to Gatwick airport. The booking was accepted straight away but cancelled at the last minute via email! It was an early morning booking so the email came through at 4.20am! As I wasn’t given enough time to arrange another taxi to get me the station I had to pay £108 for a cab to take me straight to the airport (due to the train strikes this the train was running once every hour). Wanting compensation I called the company assigned to the booking who advised they had declined the booking straight away and to take it up with taxi code. I called taxi code three times before the manager agreed to to speak to me (as apparently he only deals with customer via email!!) He told me to email the accounts team who unsurprisingly declined my request for compensation. First time I called Taxicode and spoke to an agent they said they supplier called at the last minute and it wasn’t their fault. The following time I called they operator said they had tried their best to get a replacement service but all the other quoted they were given were too expense....so clearly the booking hadn’t been declined at the last minute. Reading the other reviews I should be grateful I was refunded the £23 I paid upfront as others seem to be having problems getting refunds they are owed but it’s frustrating that a journey which should have cost me £38 ended up costing me £108 because of this pathetic excuse for a company. Moral of the story is please avoid if you would like a stress free journey!!”

Helpful Report

Posted 5 years ago

“Booked a taxi 2 months ago, driver was assigned and everything was fine. 3 hours before departure the drivers cancels for no reasing and it said he tried to call me but I had no missed calls. I had to call to make sure I was still getting a cab, new driver was assigned. 10 minutes before departure the 2nd driver cancelled leaving me stranded at the hotel.”

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Posted 5 years ago

“The car wasn't big enough for the suitcases we had, despite my having written the number of suitcases we were bringing in the drop down menu. There was also no child seat despite my having phoned the night before and being promised one, subject to paying an extra £5. Therefore I had to hire and pay for another taxi to get me to Heathrow. When I asked for a refund for the £57 paid for a journey that never took place, Taxicode were polite but totally unwilling to offer me even a token recompense. The driver was polite and apologetic, but I would suggest avoiding Taxicode based on my experience. ””

Helpful Report

Posted 5 years ago

“Booked paid, did not turn up! Phoned said they had cancelled by email at 12.30 pickup was 13.00. Not every one has a smart phone. This left 2 80+ with no way to get to station. Said in first emai cheaper than black cab, this is a lie I have twice done the journey for £5 less than fee quoted. I think City of London trading standards needs to take action!”

Helpful Report

Posted 5 years ago

“This is a scam , do not use. They take your money and do not honour your booking”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Taxicode Reviews