Name: Taxicode
Rating: 1.06

“Absolutely shocking company!! Booked a taxi for NYE in advance, booking accepted and payment taken...received a phone call to check location. I gave them the house name, road, town and postcode. They said they couldn’t find it in their system but would keep trying. Promptly received a cancellation email and refund with no further correspondence....now driving and not having a drink.....thanks for nothing HNY 🤔🤔🤔”

Helpful Report

Posted 5 years ago

“DO Not use this company The accepted my booking and money ,then sent a cancellation email 3 hours before we were due to be picked up Ruined our New Years eve celebrations.”

Helpful Report

Posted 5 years ago

“ABSOLUTELY Appalling..... DO NOT USE TAXICODE!!!! It's all a scam. You pay upfront for your driver not to turn up, they don't call you or contact you in any way and get the money anyway. There customer service team don't help you in any way and have excuses for everything. If you don't want to be scammed then DON'T use them.”

Helpful Report

Posted 5 years ago

“Booked a taxi 1 way for 3 miles up the road on Christmas Day at 19:00. The first was cancelled on 23rd by email so I rebooked and phoned to confirm the booking was ok and was told all was good. Booking was then cancelled at 10:30 on Christmas Day and I mean who the hell checks their email on Christmas Day, complete cretins. Fortunately one of our party had not been drinking and could make 2 trips to get us back to hotel, but what poor poor service. ABSOLUTELY DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Made a booking days ago. Still unable to confirm details Of the taxi firm. Called to cancel 40 hours before the scheduled booking and was charged 90% of the fee. What a rip off. Use another firm”

Helpful Report

Posted 5 years ago

“Accepted the fair immediately that I had booked to the airport on boxing day. They sent an email 1//2 an hour before collection to say it had been cancelled but could now do it for £357( 2 and 1/2 tines more than the original quote!) I called and eventually got hold of someone who said he could sort it for £260 cash. We had no choice to accept. My daughter was taken to the collection location and he didn’t show. Eventually got hold of customer service who said he also wasn’t coming but this time no notification.! The WORST company EVER!! Don’t be fooled by them excepting your fair.. by the look of it it’s what they do to rip you off if they get away with it or can be bothered to work!!”

Helpful Report

Posted 5 years ago

“Judging by the terrible reviews one more bad review won’t affect the rating but if it stops even one person using the company it will be worth it. I booked a taxi for the following day to get me to the train station in time to catch a train to Gatwick airport. The booking was accepted straight away but cancelled at the last minute via email! It was an early morning booking so the email came through at 4.20am! As I wasn’t given enough time to arrange another taxi to get me the station I had to pay £108 for a cab to take me straight to the airport (due to the train strikes this the train was running once every hour). Wanting compensation I called the company assigned to the booking who advised they had declined the booking straight away and to take it up with taxi code. I called taxi code three times before the manager agreed to to speak to me (as apparently he only deals with customer via email!!) He told me to email the accounts team who unsurprisingly declined my request for compensation. First time I called Taxicode and spoke to an agent they said they supplier called at the last minute and it wasn’t their fault. The following time I called they operator said they had tried their best to get a replacement service but all the other quoted they were given were too expense....so clearly the booking hadn’t been declined at the last minute. Reading the other reviews I should be grateful I was refunded the £23 I paid upfront as others seem to be having problems getting refunds they are owed but it’s frustrating that a journey which should have cost me £38 ended up costing me £108 because of this pathetic excuse for a company. Moral of the story is please avoid if you would like a stress free journey!!”

Helpful Report

Posted 5 years ago

“Judging by the terrible reviews one more bad review won’t affect the rating but if it stops even one person using the company it will be worth it. I booked a taxi for the following day to get me to the train station in time to catch a train to Gatwick airport. The booking was accepted straight away but cancelled at the last minute via email! It was an early morning booking so the email came through at 4.20am! As I wasn’t given enough time to arrange another taxi to get me the station I had to pay £108 for a cab to take me straight to the airport (due to the train strikes this the train was running once every hour). Wanting compensation I called the company assigned to the booking who advised they had declined the booking straight away and to take it up with taxi code. I called taxi code three times before the manager agreed to to speak to me (as apparently he only deals with customer via email!!) He told me to email the accounts team who unsurprisingly declined my request for compensation. First time I called Taxicode and spoke to an agent they said they supplier called at the last minute and it wasn’t their fault. The following time I called they operator said they had tried their best to get a replacement service but all the other quoted they were given were too expense....so clearly the booking hadn’t been declined at the last minute. Reading the other reviews I should be grateful I was refunded the £23 I paid upfront as others seem to be having problems getting refunds they are owed but it’s frustrating that a journey which should have cost me £38 ended up costing me £108 because of this pathetic excuse for a company. Moral of the story is please avoid if you would like a stress free journey!!”

Helpful Report

Posted 5 years ago

“Booked a taxi 2 months ago, driver was assigned and everything was fine. 3 hours before departure the drivers cancels for no reasing and it said he tried to call me but I had no missed calls. I had to call to make sure I was still getting a cab, new driver was assigned. 10 minutes before departure the 2nd driver cancelled leaving me stranded at the hotel.”

Helpful Report

Posted 5 years ago

“The car wasn't big enough for the suitcases we had, despite my having written the number of suitcases we were bringing in the drop down menu. There was also no child seat despite my having phoned the night before and being promised one, subject to paying an extra £5. Therefore I had to hire and pay for another taxi to get me to Heathrow. When I asked for a refund for the £57 paid for a journey that never took place, Taxicode were polite but totally unwilling to offer me even a token recompense. The driver was polite and apologetic, but I would suggest avoiding Taxicode based on my experience. ””

Helpful Report

Posted 5 years ago

“Booked paid, did not turn up! Phoned said they had cancelled by email at 12.30 pickup was 13.00. Not every one has a smart phone. This left 2 80+ with no way to get to station. Said in first emai cheaper than black cab, this is a lie I have twice done the journey for £5 less than fee quoted. I think City of London trading standards needs to take action!”

Helpful Report

Posted 5 years ago

“This is a scam , do not use. They take your money and do not honour your booking”

Helpful Report

Posted 5 years ago

“Took our payment online then sent an email saying it couldn't fulfil the booking and would refund. Now out of pocket 3 days and no refund!”

Helpful Report

Posted 5 years ago

“Scam. This company took £36.50 for a pre booked 4 mile journey. I accepted the cost as live in a rural location with no other choice. The taxi didn't arrive and left us no option to walk home on an unlit lane! I called numerous times but there was no answer. I have tried to get a refund but all taxicode says is the taxi made the journey....absolute lie. In fact the company they issued the job to was based in London.....I'm closer to Bristol! SCAM....not only will you be out of pocket you risk being stranded and left on danger!”

Helpful Report

Posted 5 years ago

“Failed to send a cab and refused to refund me. These crooks should be shut down.”

Helpful Report

Posted 5 years ago

“Refusing to refund when they did not send a taxi - AVOID”

Helpful Report

Posted 5 years ago

“Booked a taxi and then had to cancel within 1 hour after booking it. Got £0 refund. Just a rip off.”

Helpful Report

Posted 5 years ago

“I pressed the link to call the cab and then the app told me my cab had arrived. Then we went outside and waited. The driver rang me to say he was outside the venue and I told him to come to the regents building which is just behind the main building. He said yes ok I will find you. He then cancelled the booking and I can only assume he picked up another fair and set his phone to not available because every time I rang it, it went to unavailable. We waited in the rain for a while longer in shock but in the end rang a local taxi firm to book another car. As it was busy it took over an hour for this car to come and we had a baby sitter waiting at home. Then to make matters worse you charged me £26.50 for this. terrible customer service! also the feedback on trust pilot is taken straight after you have made your booking so i doubt you can take them with any seriousness. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Ordered taxi and then I had to cancel my booking. Did this a week in advance, they issued me only 10% of refund. What a joke.”

Helpful Report

Posted 5 years ago

“Disgusting people, wish i had read reviews before i booked,wouldn't even give them one star. Tried to cancel, they would not give me my money back!!!!! Do not use them, you have to book on line and do not get to speak to anyone, use GO GREEN taxis, much better service and you get to book with a person. straight forward and personal. have not been given refund as yet iwas told i wouldnt get one unless i changed my booking.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Taxicode Reviews