“DO NOT USE. This is a SCAMMING Organisation. There is no intention to provide you a service. They will hope you request a refund BEFORE the date of your requested driver, so you are subject to their Terms and Conditions in which states you may only get 10% back! Best approach is to wait it out until day of service and get the FULL REFUND when the driver does not turn up. Do not be fooled by the fake reviews. This fake organisation has no shame from the request right through the the customer service, they disgustingly trained to SCAM customer.”
“Awful! please do not book with Taxicode. They are a 3rd party based in Amsterdam. They send confirmation and acceptance emails but noone shows. They take your money but it is fraud! DO NOT BOOK!”
“They cancelled via email with us twice. One taxi and hour before pick up from airport and then our wedding van the day before. We then cancelled our 3rd booking with them and only
got 10% refund. Be aware regarding cancellations “ (i) If you cancel your booking more than 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 55% of the value of your booking. (ii) If you cancel your booking between 11 days to 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 25% of the value of your booking. (iii) If you cancel your booking between 2 days to 10 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 10% of the value of your booking. (iii) If you cancel your booking on the same day or the day before to the Journey date in your Booking, you will not be entitled to any refund. “”
“Shocking. Going by my own experience, it seems they handle (pocket) payments for trips with non-existent taxi companies. They cancelled shortly before I was due to meet the taxi I had booked. They then gave the option of finding a different driver from a different taxi company to the one I had booked with. Subsequently I received a message that that trip was also cancelled. Unbelievably I was charged for both non-existent rides. A complete scam.”
“They have cancelled my taxi drive and now they are refusing to refund me - saying there is an error in their system and refund can't be processes - total scam!”
“I booked a taxi in the afternoon, few minutes to the take off in the evening I got a cancellation mail. Very traumatising and demoralising. This is the worst organization I have ever seen.”
“A despicable company. Must stop operating! I booked an 8 seater minibus for transport to Heathrow. The booking was confirmed and the payment was made. I received a confirmation email.
I woke up on the morning of my flight to find a cancellation email sent 3am on the same day, and the pick up was supposed to be 8 am. What a shock ! I called them, with no answer. I left a message, no one got back to me. I tried other providers but obviously no one available at such a short notice. I had to put all the luggage and my family in my small car and drive to Heathrow on a 4 hours journey. This was quite unsafe as the luggage occupied most of the car cabin space. I also had to pay extra money for the car parking as I had no time to organise a cheaper one.
Bottom line: UNRELIABLE - DISRESPECTFULL - INEFFICIENT”
“Total scam. They did not track my flight, did not update my booking as required and agreed and I had to pay for the parking ticket and for the waiting time for the driver.”
“Absolute scam. I have booked at taxi from £83. I called them twice and they confirm it is there. then 5 mns after the 2nd conversation, they send me an cancellation email, followed by an other email asking whether I want to rebook, with NO MENTION of change of price. the next email is then a confirmation of taxi with the price of £260.70!! I call them and ask to reapply the price I approved and they refused. They took my money and I am now in a dispute process with Taxicode through the bank. This is for sure illegal to take money without showing the price beforehand. Daylight robery. Avoid at all cost!!”
“Complete Scam. Booked and paid online for a group of 6 persons from Gatwick to Camden in London for tomorrow. After a few minutes I received a phone call informing me that there was a mistake in the total mileage calculated and that we will be charged extra by the driver. I requested this information to be sent to me via email but so far nothing is forthcoming. I am trying to communicate with them via their chat in their website, however no one is getting in touch with me. I still don't know what is going to happen tomorrow, or if our booking will be honored!!!”
“Useless!!!
Booked a minibus for a party of 12 to be collected at midnight. The booking was made a week in advance and the money taken from my card.
On the morning of the party I received a cancellation notice and refund confirmation.
I live in a small village and therefore required the booking to be made in advance.
I spent all night ferrying people to and from my daughters 18th birthday party.
Complete JOKE!”
“Awful service. Cancelled 24 hours before and offered a service £40 more expensive. This company then insisted we also pay for parking at airports, despite the already inflated costs. Absolutely horrendous experience - avoid at all costs and pay more elsewhere. Your original quote is unlikely to be your final one here anyway!”
