Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 604 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 24th August 2025

Taxicode 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE this company. Booked cab a week in advance and didn’t turn up????”

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Posted 3 years ago

“Terrible company, I booked a mini bus, it never arrived and they are refusing to refund me. This company is not to be trusted.”

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Posted 3 years ago

“Booked a taxi for 05.30 to airport woke up at 0.500 to find out they cancelled my taxi at 03.30 via email. Had to drive airport and stay in carpark at £30 per day ... Avoid this firm like the plague”

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Posted 3 years ago

“Terrible company they refuse to refund me despite not providing a service avoid at all costs!”

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Posted 3 years ago

“Absolutely unreliable. Canceled my 4 am booking in the middle of the night. Missed my flight. I kept calling them as my reservation was unconfirmed and they kept saying it is ok the taxi will be there. Not.”

Taxicode 1 star review on 8th March 2022

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Posted 3 years ago

“I want my money back. You took my money and cancelled booking without any reason.”

Taxicode 1 star review on 5th March 2022

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Posted 3 years ago

“I ordered and paid a taxi to take me from London to Standsted airport, 48 hours before the flight. Did not receive confirmation so I contacted them by email. Drive is cancelled a few gours later by email, which arrived in the middle of the night, 4 hours before I had to leave for the airport. Will never use again.”

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Posted 3 years ago

“Absolute joke I called them before boarding to make sure my driver was going to pick me up - they ensured me 3 times everything was fine. I landed to find out they cancelled it 1 hour before the pick up time when I was on a plane NO REFUND THIEVS!!!”

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Posted 3 years ago

“Absolute scam. Never ever book from them. You pay and they simply take your money”

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Posted 3 years ago

“Booked taxi got cancelled 15 min before it should have arrived.”

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Posted 3 years ago

“These people/company are con artists wouldnt refund me for a taxi booking with weeks in advance Managed to get my money back through paypal luckily”

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Posted 3 years ago

“Cancelled my booking after 5 minutes because their system booked it for the wrong day and only received a 10% refund. The booking was £140. Avoid at all costs. I ended up using uber and it only cost me £108.”

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Posted 3 years ago

“Scammers ripped me off for £130”

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Posted 3 years ago

“Not a reputable company. I cancelled a booking within 30 mins of making it and the job was not confirmed but only got 10% refund! Massively overpriced and a total scam.”

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Posted 3 years ago

“They are absolute fraudsters giving jobs to random people and pocketing money themselves they’re scammers that need to be reported they have fobbed so many innocent lives.”

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Posted 3 years ago

“Fraudsters”

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Posted 3 years ago

“It's an absolute disgrace, the percentage of the fare price paid that you are reimbursing after cancelling! I paid 345 GBP, had to cancel trips (6 and 20 February) and will only get 25% back. No wonder that your review score is so miserable!”

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Posted 3 years ago

“This company is ru by criminals. They should be ashamed of themselves. Do not use this service they are the worst of the worst, will steal your money and provide no service. Avoid.”

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Posted 3 years ago

“A taxi was booked to bring and return my elderly Mother for Christmas. Having booked the 150 mile trip one week prior, on the day before the journey it was cancelled. Taxicode provided an option to rebook at an additional cost which was done. As the name of the re booked taxi company was provided I contacted them direct only to be told that they could not do the return journey and they informed me that Taxicode had been told. I then contacted Taxicode who confirmed that they were aware of the problem and that they would rebook it using, “one of their thousand operators” and would confirm that rebooking soon. I asked to cancel the booking but was told that if I did I would forfeit the fee which in this instance was circa £400. Having not heard from them for a few hours I contacted them once more to be told “do not worry a taxi will be definitely booked”. Again, having had no notice I called them once more to be told that the booking would be confirmed by 20.30hrs. With that time passed I tried to contact them only to be faced with an answering machine. At 07.00hrs the following day, THREE HOURS before the planned pick-up time, I received a email cancelling the booking, leaving me in a position of having no time to arrange alternative transport and leaving me extremely unhappy and my elderly Mother stranded. I guess the lesson is DON’T USE TAXICODE AS THEY ARE TOTALLY UNRELIABLE!!!! Pity there is not an option for NO STARS!!!!”

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Posted 3 years ago

“Was charged double what a local taxi firm charges. Then asked over the phone to pay an extra £20. Was charged £90 for 11 miles then asked to pay more is a disgrace. Then they say if you cancel you don’t get a refund. Rip off. Avoid at all cost and book with local firms directly.”

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Posted 3 years ago

Taxicode is rated 1.1 based on 604 reviews