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Taxicode Reviews

1.1 Rating 553 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

1.1

Based on 553 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 2nd September 2022

Taxicode 1 star review on 17th June 2022

Taxicode 1 star review on 31st March 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. Booked minibus for bridal party over 1 months before wedding. Paid in full. Got emailed 2 days before wedding to my work email saying they cannot fulfil requirements. No phone call nothing. It was a good job work colleagues checked my email or I would have never know. DO NOT USE!”

Posted 2 years ago

“Really don't get why Taxicode is getting a bad rap here. have used them about 3 times now and never had an issue.”

Posted 2 years ago

“Ordered a cab, cancelled it quite quickly, cost me £67.50, had a confirmation refund email, then refunded me 10% £6.75!!! its their policy, scammers.....”

Posted 2 years ago

“Have had a mini bus booked for 3 weeks now for an event for my birthday and they have just cancelled it with less than 2 days to go. Called a few times to speak to an advisor and nothing, had also had a query about my journey which I had spoken to someone about earlier in the week (to stop round the corner 1 mile away) and they wanted another £110! Absolute scam of a company. Had the audacity to send me a £5 voucher for next time but safe to say I will not use them again. Disgraceful customer services”

Posted 2 years ago

“Scam company! I’m devastated that I fell for it. Booked via the website, paid £280 for a minibus. They took my money, never confirmed booking, never showed up. Uncontactable every day before taxi was due. Finally reached their call centre the following week, spoke to an abusive phone operator. Scam company now being investigated by bank. AVOID”

Posted 2 years ago

“SCAM COMPANY - cancelled 30mins before appointment leaving me and my elderly mother stranded in bad weather. Booked a taxi with this company to get home from a remote event I was attending with my elderly mother. I booked a taxi via this company for 22.45 at an event where there was no other transport options. The fee was 2x what it should normally cost but I was willing to pay to ensure we would get home safely. Was even charged a £10 admin fee to change the booking when they got the date wrong! They cancelled 30 mins before the appointment leaving me with no back up options in a potentially dangerous situation for my mother. Do not use this company!!”

Posted 2 years ago

“My main issue is that you quoted £95 for the fare online. I accepted this fare and paid for it. 24 hours before the booking you then stated that it was a mistake and I had to pay £15 more. Given your 90% cancellation fee I had to accept this further charge. I would not have booked with you if the true final cost of the fare had been given to me when I originally booked. I discussed this with you and you were unable to come to any arrangement for this.”

Posted 2 years ago

“As everyone else is saying, this is basically a scam company, will cancel booking and not refund full amount.”

Posted 2 years ago

“Same as most other experiences. Booked well in advance for a minibus for a weeding reception pick up. Never got the second confirmation email so rang them and they confirmed it was booked for that evening. 30 minutes later got a cancellation email leaving 9 of us stuck at the reception. The excuse was a flat tyre but you would think they could fix that in the eight hours before pickup. Awful service but at least the credit card refund was fairly quick. To be avoided and any companies forwarding bookings to them should stop as it ruins their reputation as well.”

Posted 2 years ago

“The worst company for taxi bookings. I booked 9 days prior to needed, 4 days later the booking still was not confirmed, I tried to cancel to be told I would only get £19 of my £190 booking back. 10 days cancellation period at 10% refund is ridiculous and very unfair. Since read their reviews to find that they quite often cancel last minute or don't show so have lost the £170 and will never use this company again! Very angry”

Posted 2 years ago

“Not sure where to begin with these thieves. Got a quote for £670 for a mini bus on a weekend away, paid £134 deposit and sat with an "awaiting review" status, so basically nothing had been done. After a week found an alternative cheaper and cancelled the booking still "awaiting review" and "driver unconfirmed" Then my credit card gets billed again, this time £167 after cancellation. The 'terms and conditions' are that if you cancel you pay 45% of the total booking, yes 45% of £670 for doing absolutely nothing at all. Not even 45% of your deposit. This company is registered as a computer company, banks in Amsterdam, call centre in some far flung Asian country!! Beware, its a total rip off!!!!”

Posted 2 years ago

“Fantastic start to finish excellent service. Top of range minibus better than expected or paid for thank you”

Posted 2 years ago

“Booked mini bus for 8 people for £65 to return from wedding reception 4 days before event. Received an email just before leaving to attend wedding to say it had been cancelled. 😡 tried rebooking again and got a confirmed booking for £87. This then got cancelled when we were at the wedding 🤬 contacted them and were told by a customer service chap that our booking WAS confirmed and assured us a minibus would be there at designated time. Needless to say that also got cancelled just before it was required 🤬🤬🤬 DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!! RUINED OUR DAY!!!”

Posted 2 years ago

“100% would not recommend them to anyone! I booked a minibus 2 and a half weeks ago, had £250 taken from my account promptly only to get an email this morning to say my booking had been cancelled 2 days prior to the event I’m attending! On top of that I have to wait between 3-5 working days for the money to be credited back into my account! Absolutely appalling! No one will answer my calls and I have had no email reply either. Although they offered the lowest price at the time of booking, for future, I would rather pay more and know I will be offered a reliable service! Their website still say they have availability although I have been told they are fully booked meaning more people will end up disappointed for sure! Terrible, terrible, terrible and I recommend you avoid it at all costs! They shouldn’t have taken my money in the first place if they knew they wouldn’t be able to fulfill the booking. Super disappointed!!!”

Posted 2 years ago

“This company promises lots but does not live up to them. I booked a taxi with 10 days notice and the day before I get an email cancelling the booking. This, despite the firm promising to find alternatives if the chosen company could not fulfil the booking. Why anyone should trust this company is beyond me. A complete and utter wast of time. You’d be better off simply burning a couple of ten pound notes. Never again.”

Posted 2 years ago

“I operate a small taxi firm, and we are registered with taxicode. Basically if you make a booking at taxicode or another website affiliated with them you are probably either paying more than you would normally if you booked direct or paying a lot less and unlikely to get a taxi showing up. Say you book a return journey for £300 from the airport to a wedding venue. If the "preferred taxi company" don't have availability, then your booking enters a booking bin. Here other providers can bid to pickup the job. Problem is, is that this will be a reverse auction. i.e. taxicode will offer the job to taxi companies paying them £50 for the job gradually increasing to £150 50minutes before you are due to be picked up. This will often result in either no assigned taxi till just before your scheduled pickup time. Here is a breakdown of a booking my firm picked up, bear in mind that had the customer booked direct it would have cost £80. Journey: £169.44 Card Fee: £0.00 Affiliate Fee: £28.66 SMS Booking Confirmation: £1.50 Total: £199.60 Partner Amount: £107.60 Payment Method: Debit Card £199.60 is what the customer paid, £107.60 is what the taxi provider gets, The affiliate, is whoever suckered you in to booking on their site gets £28.66 (mostly taxicode). And the difference is pocketed by taxicode.”

Posted 2 years ago

“Like others, I pre-booked taxi's a week ahead, I was going to a wedding in a small village and wanted to be sure I would have transport there and back. They took my money and cancelled both the bookings, each one a couple of hours before I needed the taxi, I then ended up booking a taxi from the next town for a 2 mile journey that ended up costing me over £50! I was able to share somebody else's cab on the way back....complete scam!”

Posted 2 years ago

“We booked a trip for the airport from a small town for 3:30 am Sunday for a very early flight. We received an email confirming the payment and the booking, but have not received the driver confirmation email. Fearing that they will just cancel last minute, we phoned the customer service. We had to call twice before our call was picked up, at 5pm Saturday. The line was very bad with loads of background noise. The customer service said not to worry, that they have already found a driver, and that they will send a confirmation email within a couple of hours. After returning back from dinner later that evening, we checked the email again, but the confirmation email still hadn't come through. We phoned again, but we could not get through (this was between 9 and 10 pm on Saturday). As they said they found a driver earlier, we went to sleep. When we woke up, we found a cancellation email that was sent at 2am, saying they couldn't find a driver. By sheer luck, we were able to find someone to drive us to the airport on time. If I book a taxi ahead, it's because I want to be sure that it's going to be available and on time. Especially during a pandemic with scarce flights, we would have been in a very bad situation had we missed the flight. I do not know if they outright lied, or if they had someone cancel on them, but as we never received a written confirmation, I am inclined to believe that they just lied to a customer. They did not provide the service needed.”

Posted 2 years ago

“Booked journey £165 1 hr later event covid cancelled refunded £16 Ripoff merchants no reply to emails avoid”

Posted 2 years ago

“SCAM. Do not book with these thieves! Not a real taxi company. Registered as a a software company. They don't own any Taxis. They pass on your bookings to actual taxi companies and once they have your money that's it! you've been scammed! Whether the taxi turns up is luck of the draw.. ours didn't!”

Posted 2 years ago

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Taxicode is rated 1.1 based on 553 reviews