“Book a taxi and details where incorrect. Advised to cancel and rebook and expect the refund within 3-5 working days. 6 weeks later still nothing and no correspondence. Absolute rip off company. SCUM BAGS!!!!”
“1 star is being generous!
Absolutely terrible money grabbing company.
Booked for a journey and due to the 'pending' awaiting driver assignment status I cancelled my booking quite quickly after making it.
If they can take the cash right away they should have the booking 100% confirmed.
Customer services is in Amsterdam and can only quote 'our terms and conditions state'.
Terrible services and company.”
“Used them to transport personnel to work, they didn't collect them! When I called the they offer taxi in two hours, and I had to used Ubers to get people back home after long day at work. Refused to refund for back trip. Next day they did cancelled Van at 5.40am! Again, my workers used Ubers and were late to work. Very unhelpful over the phone, and they even hanged up on me. Very rude, and unprofessional. I will never use them again!”
“Don’t use Taxicode
Don’t use Taxicode! Super expensive and if you need to cancel the booking they will not refund you your upfront payment!
I booked a ride from the airport into London and requested child seats. They took the booking and charged me £110. I then called the designated cab company and they couldn’t actually provide child seats. We agreed to cancel the booking and they said they should have not accepted the booking given they couldn’t fulfil the child seat request. I then found a black cab who took us home for £60!
Taxicode however will not refund me the £110 payment as they claim that the mini cab company lost out on a ride and so they have to get paid. I spoke to the cab company again and they didn’t miss out on anything and didn’t get paid by Taxicode! Scam!”
“They have just conned me out of almost £300. I pre booked x3 journeys, they first allocated it to 'A1 Taxis' who subsequently were 'unable' to take the job on, two days later still no alternative found so I found an taxi company and cancelled with Taxicode expecting a refund !!
When I delved further, even the taxi company 'A1 Taxis' never even existed.”
“From my experience and from reading subsequent reviews this company appears to have been set up to scam people and should be avoided at all costs!
I had a booking made for a wedding, a few days before I noticed that whilst my money had been taken the booking still showed as unconfirmed awaiting driver to be allocated.
I phoned the company on each of the next 3 days (a lot of the time they wont pick up!) and was given various stories but at each time they said they could see that my booking was really confirmed and there was nothing to worry about. The stories I was told included that the email confirmation had been sent but was held up by their servers!
On the day of the wedding I phoned again and was told again confirmation would be on its way and nothing to worry about. At this point I decided to just phone the taxi company who were meant to have accepted my booking and were supposedly allocating a driver. The company said no they had not accepted the booking or even been asked, and indeed this was really too far to come so they wouldn't accept it anyway if they were asked!
They also provided further helpful advise that taxicode are a con, and that they would wait till the last minute to cancel my journey, hoping that I would cancel first as the cancellation fee is so high. They then said don't cancel the booking but make alternate arrangements.
At this point it was hard to find another company and I had to pay a company from a long way away a premium to drive into the area and drop us off. But at the same time I was wary I would have two taxis arriving! Of course as advised a couple of hours before pick up I got the cancellation email from taxicode!
I assume they accept these bookings and then lie to people hoping they will panic and cancel the taxi so they can keep the fee with their extortionate cancellation policies!”
“AVOID AVOID AVOID!!
This company is a disgrace and do not deserve your business. Their cancellation policy only lines their pockets. I rang less than 24 hours before and asked if I had a driver allocated yet otherwise I would need to find alternate travel arrangements, they replied no still no driver. They expect you to keep a booking when they haven’t allocated a driver??? then punish you when you cancel. £200 + down which I can’t afford and no refund. The cancellation policy is a disgrace if they had no driver. They have no one to pay? Absolutely disgusting. DO NOT USE THEM”
“Horrible company ! Booked airport pick up 10 hours in advance. Booking was confirmed and payment has been charged on my card. After arrival to the airport at 11 pm with 2 kids I found out that we have NO taxi waiting and cancellation email was sent to me just one hour before landing while on flight and unaware about trouble. Took me 20 minutes looking for our driver before finally realising I have received an email from them.”
“Clearly a SCAM company that profits by cancelling / not accepting cancellations. Not possible to contact their 'dedicated help number' / emails not replied to. Dispute through PayPal and complain until this company is forced out of business.”
“Worst company ever. Booked minibus for bridal party over 1 months before wedding. Paid in full. Got emailed 2 days before wedding to my work email saying they cannot fulfil requirements. No phone call nothing. It was a good job work colleagues checked my email or I would have never know. DO NOT USE!”
“Ordered a cab, cancelled it quite quickly, cost me £67.50, had a confirmation refund email, then refunded me 10% £6.75!!! its their policy, scammers.....”
“Have had a mini bus booked for 3 weeks now for an event for my birthday and they have just cancelled it with less than 2 days to go.
Called a few times to speak to an advisor and nothing, had also had a query about my journey which I had spoken to someone about earlier in the week (to stop round the corner 1 mile away) and they wanted another £110! Absolute scam of a company.
Had the audacity to send me a £5 voucher for next time but safe to say I will not use them again.
Disgraceful customer services”
“Scam company! I’m devastated that I fell for it. Booked via the website, paid £280 for a minibus. They took my money, never confirmed booking, never showed up. Uncontactable every day before taxi was due. Finally reached their call centre the following week, spoke to an abusive phone operator. Scam company now being investigated by bank. AVOID”
“SCAM COMPANY - cancelled 30mins before appointment leaving me and my elderly mother stranded in bad weather.
Booked a taxi with this company to get home from a remote event I was attending with my elderly mother. I booked a taxi via this company for 22.45 at an event where there was no other transport options. The fee was 2x what it should normally cost but I was willing to pay to ensure we would get home safely. Was even charged a £10 admin fee to change the booking when they got the date wrong! They cancelled 30 mins before the appointment leaving me with no back up options in a potentially dangerous situation for my mother.
Do not use this company!!”
