Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

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1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

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Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

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Anonymous // 01/01/2019

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“Don't use this firm. Their cancellation policy is fraudulent. Absolutely disgraceful. They simply rip you off if you need to cancel a booking. 10% refund when they hadn't even assigned a driver to the job, and it was a week in advance.”

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Posted 4 years ago

“Horrible! Just horrible. I made a booking and needed to cancel which I did only 17 minutes later. I was told I would only be refunded 10% of the original booking cost. After asking for a full refund they refused. Do not use this company!”

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Posted 4 years ago

“This company are unbelievable, avoid at all costs. I made a booking in April which I had to cancel due to Covid, they said they wouldn't issue a refund but I could rebook at a later date. All if a sudden 4 weeks ago I had an email from them stating that I needed to confirm the booking which I had made for the 1st if December, which I had neither arranged nor made. I rang the company to say that I had not made the booking, didn't require the booking, and would not be paying. I then got told that I needed to pay the full total of £154.00 and then claim 45% back. Not entirely sure what I am paying for, as nothing has been offered or received. I said that I wasn't willing to do that, and also did they really think that I would book a taxi for December in April ? I then had an email to ask about my rebooking the journey, to which I replied as a frontline worker I have no idea when I will be able to do so, and lo and behold today they have tried to take£154.00 out of my account for payment for a journey which I haven't even made, absolute scanners.”

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Posted 4 years ago

“The company is a fraud. I cancelled a return taxi from my daughter´s boarding school to her guardian in London. 160 pounds. They gave me back 16 pounds!!! I had to cancel it 48 hours before (the return was a week later). The reason of cancellation was my daughter had been in contact with a Covid positive and had to be in quarantine. Did they want to go against the government rules? They just gave me 10 pc back. they make sure not to advice customers about the small letter. I have never seen anything like this. It is outright robbery. I will advice people against it so that they don`t fall into the trap.”

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Posted 4 years ago

“Taxicode cancelled my booking without informing me - I found this out only by ringing up to inquire why I had heard no confirmation of the driver. This booking was to take my elderly parents to their diamond wedding celebration. Five days have elapsed and no refund has been made.”

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Posted 4 years ago

“Rip off - was asked to pay an additional £5 ‘Sunday drop off fee’ at the end of the journey. (Why not make this clear before the journey or include it in the online booking payment?) Called the taxi co afterwards who at first denied having made the journey and then gave me a list of excuses.”

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Posted 4 years ago

“This company is a disgrace - particularly Faizan Khan. They charged me £186.50 for a taxi journey which did not take place, then refused to refund me. When I threatened further action they promised to refund me within 3-5 working days. It has been 2 weeks since that email, and a month since the booking was made. They haven't responded to any of my emails. I have referred them to the Competition and Market Authority. Do not book with TaxiCode, they will steal your money and their Terms and Conditions are unlawful. Their support staff are rude and unhelpful - I have been hung up on by this company 4 times. They do not respond to emails.”

Helpful Report

Posted 4 years ago

“Jet2 cancelled my flight not me!!! Have been charged full amount although was eight days before that I had to cancel. Say I have 10% refund but not to my bank but to an account which I did not open!! Not sure if this is legal taking money from my account for a service I did not have which was out of my control. Will be speaking to relevant people when I eventually get back to UK. Never again!! Used in first instance as would have arrived at 3am and a female on my own thought this company sounded reliable and safe!!! What a let down”

Helpful Report

Posted 4 years ago

“I made an online booking via Taxicab on 30 Sept. Immediately after booking I received this email: Hello, We have cancelled the booking you made through taxicode, it is not in our coverage area with taxicode and is Not a viable Journey for us to undertake. Thanks Mike for star cars. I understood this to mean that my booking had been cancelled -- this is exactly what the email tells me. I called Taxicode and got no answer. I left a message and got no response. I had to book with a different company. I was out of pocket for a service that had been cancelled, so I raised an issue with Taxicode via PayPal. Again I got no response from Taxicode. Today -- a full week after booking, I received an email confirming my booking. I spoke with Taxicode customer service to cancel this booking. I was told I would not be refunded.”

Helpful Report

Posted 4 years ago

“Cant leave any lower - booked and then tried to cancel as another member of my group I was travelling with had booked directly with a taxi company who were 30% cheaper. It turned out this company was using the same taxi company! They refused to cancel unless they kept 90% of the booking!”

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Posted 4 years ago

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Posted 4 years ago

“DO NOT USE THIS COMPAMY. I booked a taxi then the driver refused to come. He promised a refund which we have yet to receive. Shocking”

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Posted 4 years ago

“Absolute scammers in particular Faizan Khan, do not book with them. I cancelled my booking within under 10 minutes of making it, as I realised the date was wrong. I tried to call them numerous times there was no answer. My booking was still in the waiting to be assigned a driver state so I cancelled it after realising something was off. They are literal daylight scammers, they are refusing to issue me a refund and just hoping that I'm well. I have never experienced such poor service but I will be getting to the bottom of this as apparently they are doing this to a lot of people from reading the comments.”

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Posted 4 years ago

“It’s very cheap price I’m so happy with him”

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Posted 4 years ago

“PLEASE DO NOT USE THIS COMPANY Upon the shocking death of my mother, I called to cancel our airport transfer over a week before we were due to travel! I received absolutely shocking treatment with no sympathy or remorse from them whatsoever!! We understood that we might have to lose the £46 deposit that had been paid, but they were adamant that we would still have to pay 90%! DISGUSTING, when you know they haven’t paid yet the taxi company and probably never will as the journey won’t happen, so they would pocket over £200 for absolutely nothing!”

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Posted 4 years ago

“I'm giving one star because I can't give any less. Disgraceful money grabbing company. Had our Scotland trip cancelled due to Covid-19 and had to cancel a booking with them (8 days notice) I was treated rudely during the phone call and with generic emails against my customer complaints. DO NOT USE”

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Posted 4 years ago

“Booked a taxi first time using taxi code, accidentally booked day wrong, rang company they said no problem will change extra cost £15 for a 5 mile trip had already paid £10. Cancelled due to price increase and got told wouldn’t get a refund for the £10 I’d paid their cancellation policy! £10 for nothing. Won’t be using again”

Helpful Report

Posted 4 years ago

“Just had to file a chargeback against them as their cancellation policy (they keep 90%! even if canceled immediately) is breaching UK consumer law.”

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Posted 4 years ago

“Refund policy not obvious when booking. Even if you cancel 30 days before you only get 55% back. Will go to taxi companies directly in future.”

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Posted 4 years ago

“Scammers. I wish I'd had the time to look up reviews about them before booking, I was in a rush. They take your money, cancel your ride, and don't refund no matter how many emails you send. DO NOT USE !!!”

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Posted 4 years ago

Taxicode is rated 1.1 based on 594 reviews