Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

Questions

Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Taxicode made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please DO NOT use TAXICODE. As others have written - they need to be investigated by Trading Standards. My experience does not involve the drivers but the refund policy. My husband made a booking for two months time in error and he paid a 20% deposit by debit card. Within one hour I telephoned to cancel. I was told we would only receive a refund of 55%. I asked 55% of what and was told it was a percentage of the money already paid. I felt it was an outrageous amount but had to accept. I emailed immediately to express my outrage to the company. But worse was to happen - a further payment was taken from our bank account WITHOUT AUTHORIZATION because they were in fact taking 55% of the whole fare quoted. This is a disgraceful practice, they hide behind Terms and Conditions but at no point were these explained and we did not agree to them. We expected to pay a reasonable administration fee for a cancellation but feel £155 is totally unacceptable, in fact, we feel we have been scammed. We are very worried these people will try to take more money from our account. WARNING Please do not get involved with this booking agent - go directly to the drivers.”

Helpful Report

Posted 3 years ago

“This company should not be used they cancel booking at the last minute then to get the refund is impossible. They should be stopped from trading, I am £108.00 our of pocket.”

Helpful Report

Posted 3 years ago

“They charged me double what my journey would've cost with a normal company. They also charge to make any changes to your booking + the man I spoke to from customer services was TERRIBLY RUDE. Avoid this company at all costs. Disgusting really.”

Helpful Report

Posted 3 years ago

“As per all the other negative reviews I’ll add to this too!! Same scenario and will report to Trading Standards. Paid my booking in advance for £26.50 they cancelled my booking 10 minutes before arranged pick up leaving me stranded. 3 weeks on am still chasing my refund being assured by phone and email that the refund has been made and will arrive in bank account in 3-5 working days. Yet to appear. DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“DO. NOT. USE. THIS. COMPANY. I had booked a £200 taxi to Glasgow Airport from Fort William about 2 weeks in advance. Less than 24 hours before the trip, they sent an EMAIL cancellation - didn't even call, so I could easily have missed this. It's been 4 weeks and I still haven't got my promised refund. I've been calling up twice a week and keep being told to wait '3-5 days' but this company is such a scam. Wish I'd read up before I'd chucked £200 down the toilet.”

Helpful Report

Posted 4 years ago

“Took full payment when I made the booking, didn't send a confirmation so I called - was reassured that all was fine at 6pm and 7pm, but then cancelled the booking at 10:10pm leaving us stranded and only offered £5 off the next trip. Do not use.”

Helpful Report

Posted 4 years ago

“Sent an email at 2am to cancel my booking (an hour before I was due to be collected) which I had confirmed q few hours previously. I couldn't get another cab and missed my flight. Absolutely disgraceful and shameful treatment. And they've taken the money.”

Helpful Report

Posted 4 years ago

“Complete scam. Cost £22 for a 7 min drive. Cancelled the booking without asking me saying the driver had to do a "school run". I've had to phone them numerous times to ask for the refund they said they'd give. They've effectively just taken my money now as I still haven't received any refund.”

Helpful Report

Posted 4 years ago

“This company has very sneaky terms and conditions- which are nearly impossible to find... I would avoid like the plague. They were unhelpful, would not give me the number of anyone more senior to call and were adamant they would give me a 10% refund. I cancelled well in advance. DO NOT USE!”

Helpful Report

Posted 4 years ago

“Zlodeji! Zaplatíte vopred za taxi. Rezerváciu nepotvrdila. Tak ju zrušiť. Ale peniaze nevrátia... všetko zlé, neprofesionalita, zlodeji”

Helpful Report

Posted 4 years ago

“Gangsters. Avoid at all costs. Will charge even when they can‘t provide the service, Don‘t offer alternative and you cancel service. Shocking”

Helpful Report

Posted 4 years ago

“Absolutely awful... I ordered a cab the day before I was due at Stansted airport. They took the booking, plus the fee £35 then I received an email two hours before travelling that my taxi had been cancelled, I was offered a voucher to use on the next booking. I was fuming as I could not get another taxi as it was needed for 4.30 in the morning. What an utter farce.. bloody disgusting. Do not use this company.”

Helpful Report

Posted 4 years ago

“The worst experience ever - AVOID at any cost!!! Coming back to the UK and having orderd a Heathrow pick-up, I requested the driver to meet me 40 minutes after the flight has landed. The company offered an extra 15 minutes of waiting time and "meet and greet". 2 minutes after landing my driver was texting me that he`ll pick me up at the departures area. I told him I had luggage to collect but he kept calling me every 10 minutes, more and more annoyed. We had issues with the airline as my daughter`s car seat got lost. The driver, however, kept calling me, more and more frustrated because he had to wait, and because he got fined by the police for being at the dpeartures drop-off area. (No one asked him to be there.) When finally we managed to get out, 50 minutes after my flight has landed, he demanded that we make our way up to the departures area. NO meet and greet, just me with several pieces of luggage and a buggy. Once i managed to make my way upstairs i got dragged into an argument between the driver and the police and we didn`t get to go until i broke down crying. Then on completion of our journey, he demanded an extra £10 for the extra time he had to wait (if only he actually arrived at the time I ordered the cab for...) Then when i contacted Taxicode`s customer service, I was treated in the most unprofessional manner. Next time you need a ride, guys, go through a company you can trust - this is not one I can assure you!!!”

Helpful Report

Posted 4 years ago

“Disgusting. Booked to take my 87 year old mother to hospital and they took the money and cancelled at 3.30 on the MORNING of her appt after taking £35.50 payment with a ‘ransom’ note to say the price wasn’t enough. If I don’t get my money back within 24 hours I will go to trading standards and the police.”

Taxicode 1 star review on 19th January 2021

Helpful Report

Posted 4 years ago

“Absolutely appalling service. Booked a taxi for 22nd December to return from a funeral, company emailed to cancel on the day with very little notice so I had to try and organise an alternative whilst there. Took payment upfront and am still waiting for a refund nearly a month later. Ignores all messages and calls, will be claiming via a charge back as they refuse to respond. A shame no stars is not an option but please beware before booking and do not use this company!!!!!”

Helpful Report

Posted 4 years ago

“No shoe taxi. Called many times and was promised it was on way. Left my family stranded. No refund”

Helpful Report

Posted 4 years ago

“What do you not like about this business? It states.. Well everything... if I could give no stars I would. The company are run by scammers, this company is linked with ROAD RUNNERS GATWICK and its a cowboy business, I do not recommend anyone using this company.They take ur money of you up front and never pick you up giving you stupid reasons. This is called THIEVING!! I was made to wait in the dark on my own for 3 hours hoping and stupidly trusting them there get to me, having already paid them £215 I was worried to leave the ferry terminal incase they were being honest and came but when it got to 9pm I gave up and called a family member who lived on mainland to collect me (I had already travelled from IOW) to help me get to Gatwick and to help calm me down because I had got into such a state from all the stress and upset from there messages. They lie to by saying there collect door to door, this never happened either, I was made to meet them a certain way with less then 1.5 hours notice and yet still no show. They message saying ur get ur money back once i threaten with court but I never received it back they come up with loads of excuses. This company is going to court with me and I won't rest until I get justice from this horrible company and the people who run it even when they state that its not them and now to do with road runners and think a bit of paper can prove this well with all my evidence I have from these company's I will get the money back and I will not allow this to continue happening to others like you see in other reviews throughout this company and road runners reviews. Con men, making money off us to gain in there pockets, disgusting humans, thieves. DO NOT USE THIS COMPANY OR ROAD RUNNERS GATWICK THERE ARE A JOINT THIEVING COMPANY.”

Helpful Report

Posted 4 years ago

“A rip off. They charge you the full amount without providing any service. Avoid at all cost!”

Helpful Report

Posted 4 years ago

“I booked a taxi for Christmas day. They informed me on Christmas Eve that they couldn't provide a taxi but would still be charging me 90%!! This company is a joke and people should read the reviews and BEWARE!!”

Helpful Report

Posted 4 years ago

“Appalling company. Lied for days, then cancelled with 24 hours to go before my booking. Then rebooked one leg of the journey, only to cancel 2 hours before - took payments for both, no refund. Liars, crooks, avoid.”

Helpful Report

Posted 4 years ago

Taxicode is rated 1.1 based on 594 reviews