“I ordered 4 items on temu. I paid for everything that I was told to pay for that includes customs. When I track my oder it says that it was delivered even though I did not receive that oder. Nor did I get a call to come and pick up my parcel. I am sooo disappointed, this was the second time placing an order on temu”
“Big scam and phishing systems.
Poor quality and sizes way smaller than actual regular sizes. Returned some items and get only 50% refund
Few people got links during this process and money withdrawn from their accounts Temu big scam and phishing and theft provider”
“Temu is a scam and fraud. First they send me a wrong size after that they said give us back i send it again after that they didnt give me refund... After that they send refund in temu account with condition now you can buye with double amount.. Refund 46 with condition purchase of 90 aed... Means if u again get the wrong product next 180 aed...
They didnt give me back my money... Frauds”
“Full disclosure - I never got to actually buying anything from Temu. On two different occasions, I attempted to shop on the site. A spin of the wheel yielded 3 "free" items. Free? Really?! I put items in my cart that were part of a "special sale". When I went to check out, the final price (not including tax) was a few dollars higher than than it should have been if you just added the original prices of the items together. Since this happened twice to me, I'll give Temu a miss.”
“It's a scam .I ordered 12 things paid less the discount or 2000 rand and see they only sending the 3 cheapest items .on querying the order via the email received on tracking the order it directed my queries to Howly.I was told to pay a 1dollar fully refundable fee .Even my card details that was with temu came up and all I had to do was put in my ccv number .
As soon as I mentioned my problem I was told to contact temu directly and on checking my bank account 2 mounts of 18..38 rand and 533.04 rand came off.Temu is saying it's not them.But if so then they not a secure site for your bank details and security and also based on the order you can't put it past them to be in on the scam”
“It's a company with extremely poor customer service. Beatrice within the customer service team acknowledged that two of my items was never delivered and rather than rectify the situation by refunding or simply shipping the item I was basically told I'm a liar, they don't care and stop contacting then. Anyone reading this I would think twice before using there services!”
“I purchased a siphon hose that has never showed up! Vegas scam company on the net! Please do not purchase anything from these people force them out of business! I would’ve given them a -10 stars if available!”
“Sadly I received my items but the quality is bad I ordered some gardening stuff is all plastic and bent easily the long hanging studs are broken in half already, I would not recommend or buy from Temu anymore”
“This was the worst customer service ever. I was never told it would cost me 7.99 to return an item. If I had of known that then I would of kept the item. I didn't want to use my credit on shipping it back to your company. I am very disappointed in this experience and will not recommend your company to anyone. I should have received my credit back due to not being notified of your plans. Worst experience. Then when I asked to talk to a manager I was told I couldn't. Not acceptable.”
“First order, they kept deducting money from my account . I used Pay-Pal and I was refunded most of the money. I received my order which was a box of plastic straws that I didnt order for $35.00. Its a SCAM company.”
“Temu sent me something I didn't order, and are making me wait 72 hours for their mistake, to allow me a refund or a return of the unwanted unordered item bad customer service.”
“They took out money from my account and are not refunding money ,they set up a account and took my money. Beware it will happen to you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“I have ordered 8 items on this website, and i got only 3 items. When i called in to find out, what’s wrong, i was offered a refund. No more orders from this scam site!”
“Bought little things often. All was fine until… ordered some clothes. Over $160.00. They didn’t fit and material was marginal to poor. So we packed it up in a big box and returned it. Long story short, temu said they never received it. Then they said they did but only one shirt was in there. Then again said they never received it. Had me send proof of return. I did, then proof of this and that. I did ALL. Then they had me resend again. I did. Time went by. Finally in the end after months they said denied, when I sent all information to them when they requested it. They were dishonest and ran me around in circles and denied it in the end…. To top off my loss, now they said I ordered something I didn’t and withdrew money from my account. I unlinked it but over $100 was stolen out of my account. Please beware of these people.
Date of experience: June 20, 2024”
“I ordered four items. Items were delivered but one important and most expensive of the items was not enclosed, and as such was not delivered. I contacted Temu and they denied issuing my refund for the undelivered item, claiming that the warehouse footage showed items were are enclosed. I sent a photo of what were in the package, they still denied and refused to refund my money. I am attaching photos as proof. Be careful with Temu! They don’t know anything about customer service. A very greedy company!”
