“Ordered some clothes from TEMU about 2 weeks' ago. O was quite annoyed to after I had paid, to be asked to pay import duties (other companies include this in the price upfront). But worse still, there is still no delivery. Every time I write to customer service they I certainly won't be using they give me very smarmy letters, about how "they are so very deeply sorry" etc, but still no cigar. The delivery company says my phone number is wrong... but why don't they ring the bell like any normal delivery service? We have EVERYTHING delivered.
I will not use TEMU again, I am sorry I did in the first place and be warned - their delivery system is useless and customer service hopeless.
It is very hard to answer the below questions:
Who made the delivery: IT HAS NOT BEEN MADE
Was the item damaged: HAVE NOT SEEN ANYTHING I ORDERED
How many days did the delivery take: How long is a piece of string? Ordered over a fortnight ago.”
“Poor customer service and won’t let me return items. I read that review a little too late. They truly don’t try to help you remedy the problem.
Buyers beware of this terrible company when it comes to returns. They don’t even want their own product…
What a dirty shame…”
“On Friday, June 10th after my closet organizer delivery, I contacted Temu thru customer chat. At which time I have provided over 10 pictures of the labels and item as requested. The item I ordered was right but the color sent is wrong. I ordered a. black unit and instead I received a conac color. I spent well over an hour on chat doing and sending everything requested on Friday..chatting, opening the boxes shipped for more pictures, and waiting for a resolution. I was told an exchange which is what I wanted was not possible. Returning it is possible but only if it is picked up which I was told not possible. The order is two large over sized boxes weighing over 100 pounds so I had no way to get it to UPS. I was told a pick up exchange was not possible. I then agreed to a credit adjustment if pick up was not possible but have never received a message back to determine amount. This is a nightmare because I can not proceed with our renovation until resolve. Please advise!!
Sent from my iPhone”
“They allow scam sellers to operate on their site. Do not buy from any third party sellers on here. Most of them will never send anything. After you have purchased the item the seller will dissappear and the item will be listed as discontinued. Temu are aware of this and continue to allow this practice. You will never see that money again no matter how many times you contact customer services. Additionally, they continue to hire Evri in the UK to deliver their goods that actually make it into the country. The company known for hiring the worst drivers, and having the worst customer service in the history of mankind.”
“This place is full of fraud. They charge my credit card. And now they will not send my product saying that they need to verify me, but they have already taken my money out of my bank account and they will not send me my product asking to have a copy of a bank Statement and a copy of my credit card. I sent them a photocopy of the charges in my bank account. That shall Post it and the picture of the last sport of my card. And they still will not submit my product.”
“Ik wacht al 3 weken op mijn bestelling.
Ik ben het moe.
Voor een bedrijf online dat een sterk profiel wil neerzetten toch graag enige professionaliteit.
Ingrif”
“I have not received my lst orde, ony half of the befor that I have been a very good coustomer but I amm not going to order any thing else from now on. Carma parker.”
“Free shipping jf you meet the cost requirement, fast shipping and delivery. Read the description of what you are buying carefully. Some of the low price items are small in quantity. All items are packaged in one bag which I convenient.”
“They put an unauthorized charge on my credit card, appears as Temu Offer. I tried to reach out to them to dispute it or to get an explanation of what it is & they will not take it off saying it's not fraudulent & perhaps a family member is using my credit card, which is definitely not possible.”
“Temu overcharged my credit card 103.11, they refuse to give it back or even admit it. I don't know what to do to get my money back. Very dishonest thieves.”
“Temu is a dishonest app. They cheat people out of money and use bots to cheat you further in there little farmland mini game. Don’t spend any money with them. The app and games are not authentic like they claim”
“Temu is a fraud company. They are making authorised transactions and deducting money from my account….on reaching out there is no help or acceptance from Temu. Please whosoever is reading this, don’t buy anything from this fraud company.”
“SIZES RUN BIG. IF U WEAR A 2XLG. GO DOWN TO A XTRA-LG. ALL R JUST ABOUT, THE MATERIAL IS STRETCH. WHICH IS A GOOD THING. THEY DONOT LET U KNOW WHAT KIND OF MATERIAL IT IS. THEIR BRA SETS, RUN BIG N EXTRA THICK.
THEY HAVE WAY BETTER PRICES AMAZON. TEMU OUT DO THEM. WAY MORE VARIETY OF STUFF N MUCH MORE TO OFFER! I WOULD CHOOSE THEM ANY DAY N TOME OVER AMAZON. THE REASON I GAVE THEM A 3-STAR. BECAUSE THEY DONT TELL U IF ITS STRETCH N TO ORDER ONE SIZE SMALLER.
OTHER THAN THAT, THEIR NOT GREEDY CHARGING U FOR SHIPPING LIKE AMAZON DO.
PEEDY”
“I bought stuff from them....took money off my vank more than s week....todag discovery i hve to pay nearly R326 for shipping ....then i still have to waite for my order.....I WILL NEVER BUY FROM THEM.....WILL REPORT THIS MATTER”
“TEMU doesn’t even deserve ONE star. I got scammed & they took $700 fraudulently!!! Hell will be hot for you evil scammers! A TEMU rep did this to me when I called to report a missed item from an order. He even gave me his name & phone number, of course fake. That less than $10 item costs me $700. Of course I reported it to my bank & sit here waiting for it to be resolved. I will let everyone I know about this disreputable, crooked, thieving company! 😡😡”
