The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,059 reviews

Customer Service
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03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

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“My 21 year old daughter on route from work across secluded country lanes in Cornwall as only route home hit a pot hole and burst her tyre. Managed to get in touch with AA who said they would be with her within the hour then kept putting the time back an hour then another hour. Not wanting to leave her on her own I drove out to wait with her. It was clear they were not coming so I managed to get the vehicle off the Road and they promised to come to day then started to put back the time by hour after hour. I cancelled and arranged to get someone out to fix. What's the point in having cover when they are so unriliable. Awful service”

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Posted 3 years ago

“the AA , "fourth emergency service" left my daughter on the hard shoulder of the motorway for 3 1/2 hours, only to be towed to a service, and left for another 3 hours. if a woman on her own , broken down on a motorway , isnt a priority, then what is ? The usual excuse of "high volume of calls" cant be used , as when the breakdown guy got there he told her he only had the call 10 minutes before !”

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Posted 3 years ago

“AA Deserve A ZERO FOR THERE INCOMPETENT UNSYMPATHETIC STAFF I SENT THEM A EMAIL ON 25TH AUGUST 2023 STATING TO CANCEL MY INSURANCE AS THEY ARE A BUNCH OF RIP OFF WHICH NOW I TURN TO THE FINANCIAL OMBUDSMAN AS I FEEL I BEEN UNFAIRLY TREATED BY BEING CHARGE A EXTRA £75 AT BEGINNING OF TAKING MY INSURANCE OUT WITH THESE AND ALL I EXPERIENCE IS DIABOLIC UNPROFESSIONAL SERVICE EVEN WITH THEY BREAKDOWN SERVICE THEY EVEN REFUSE TO COME OUT TO ME AS I HAD A ISSUE WITH MY CAR AFTER HAVING NEW CLUTCH FITTED. THEY USE TO BE VERY PROFESSIONAL ONCE THEY HAVE NO NVQ CUSTOMER CARE SKILLS JUST WANT TO TAKE AS MUCH MONEY FROM YOU THAT IMPORTANT TO THEM STUFF IF IT EFFECTS YOU TO LIVE DISGUSTING RIP OF SERVICE. AVOID AVOID AVOID”

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Posted 3 years ago

“I purchased a new 12V battery from the AA after my Kona EV refused to start. The AA came out via Hyundai Assist the tech said I’d get a receipt via email in a few hours. I didn’t. That was 3 days ago. So my low score is due to not being able to contact anyone in the AA about this. The options aren’t what I’m enquiring about and the phone gets cut off after a while. The chatbot is useless.”

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Posted 3 years ago

“I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.”

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Posted 3 years ago

“Very disappointed with the AA my steering locked we was left at the roadside with no phone it had run out of charge i did tell them had my 86 year old mother and a dog with no lead with me its change so much not the caring AA it used to be”

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Posted 3 years ago

“I have only had good response from the AA. When they attended my problem they knew exactly what they were looking at. Thanks”

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Posted 3 years ago

“After contacting AA on the 17 July, and vehicle towed in to local VW garage in Interlaken. Firstly told they were busy for 4-6 week. They checked and carried out a warranty item. An electronic sensor in the gear shifter. Drove the vehicle away only to break down next day. Arrange to be uplift and taken back to my UK garage. Advise this will take 3 to 4 weeks. Still not returned difficult to get updates from AA. They use a company called Ontime automotive you do not answer their phone.”

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Posted 3 years ago

“AA customers services are always friendly and polite when assisting my cars. I spoke to Arun today and he was very professional. Our service officer was Chris both myself and my mother appreciated how informative and helpful Chris was with our vehicle. He was really friendly, polite easy to talk to. He was happy to share his knowledge of what would the next best course of action for our Van. Thank you Chris!”

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Posted 3 years ago

“Appalling service. Total rip off. Been paying for years and attempted to use the the service for the first time today… was told I’d have to pay an extra 179 pounds. What I’m doing instead is cancelling my membership and going to green flag.”

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Posted 3 years ago

“I've been a member of AA for 22 years, roadside care and vehicle insurance, and I've always found them to be excellent. Don't have to wait long for a call to be answered, people always patient, friendly and helpful, not had to wait long for callouts. When I wrote off my four wheel drive it was retrieved promptly and the road able to be cleared, and as I had a police report number the agreed payout went into my bank overnight! I don't know how their okinsurance prices are as it's complicated to do a comparison but I won't be looking as I feel I couldn't ask for more.”

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Posted 3 years ago

“Diabolical. Had to call them out a while back and they took over 3 hours to come out. I was a woman stranded on her own in the evening. This time I am stuck waiting for them again and have had to call, fill out details online and call them again, having to wait an age for anyone to answer. As previous reviewers have said, they used to be really good. Will be cancelling my cover and not renewing my insurance with them when due. Appalling!”

Helpful Report

Posted 3 years ago

“My cars front suspension coil spring broke at my home so could not be driven. My local mechanic who lives near-by confirmed same. Was pretty obvious the car was down on one side. So car needed recovery truck to go to near-by garage. Being a member I contacted the AA to arrange this, as it was a clear breakdown and I have at home recovery on policy. I filled in the on-line form and was told they would be with me shortly. I them received a phone call from Jordan from the AA whom informed me that it would not be covered as a mechanic had already looked at it. Also that a recovery vehicle will only be sent as a last resort. (What am I paying for?) At no time whatsoever did the mechanic touch the car, he just looked and stated the obvious. Does this imply if you are an AA member and also happen to be a mechanic you cannot diagnose your own car fault? Unbeknown to me by trying to help and give fuller information I gave them a perfect get out clause Lesson here is DO NOT tell them a mechanic has looked at it. Even if he only eyeballs it, which is absolutely ludicrous. A similar situation happened to me several years ago and the same mechanic looked at it, (alternator failure). I contacted GreenFlag and they were out with a recovery lorry and collected within in the hour. Actually thanked me for giving a full explanation so saved them time sending a wrong vehicle out. In my experience go GREENFLAG. Impossible to recommend AA based on this lack of customer serve. Aware of current negative AA press, sadly I'm not surprised.”

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Posted 3 years ago

“Friday at 320 we broke down there was 80 year old and 9 year old didn't get home to 245 am kept fibbing us off don't recommend aa at all”

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Posted 3 years ago

“As carports had great pricing and show up when they say they will. I have used them 2 times and both times it was a wonderful experience. Thanks Mina!”

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Posted 3 years ago

“Waiting sincec320 now 11 disgusting”

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Posted 3 years ago

“Worst customer service I've ever received. After making a complaint and phoning numerous times for a response to my complaint and being told 'a manager would get back to me.. this never happened!!”

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Posted 3 years ago

“My car wouldn’t start, phoned AA, what a performance it got to the stage where I had to give them my sort and account details who carries them, it finished up I got the car started myself, I’d have been in trouble if I’d been stuck out in the sticks, this is the first time I’ve used them, I hope it’s the last.”

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Posted 3 years ago

“Left me stranded as they refused to recover me because of a broken locking wheel nut. Im a tyoe ine diabetic and they put my health at risk. Been with them 10 years at nearly £40 per month!!”

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Posted 3 years ago

“I had an issue with my vehicle failing to start. It would not turn over and was perfectly okay prior to parking, after which it just failed to start. The guy turned up, not an AA van but a 3rd party recovery vehicle. All he dud was connect a booster which made zero difference. I could have done that myself as I have one in my vehicle. He then just said he had no idea what it could be and towed me home, less than literally 2 mins drive to my house. No diagnostic no looking at any part of the engine at all, nothing. Then just completed a docket saying it could be this ir that or whatever. I could have filled that in. I asked him if he was going to plug in a diagnostic to see if any fault codes were thrown up, he told me he didnt carry one. What a complete waste of my time and money. I don't think it was the guys fault as he was really nothing other than a recovery driver. I thought the AA were supposed to have a good success rate of fixing roadside breakdowns?? Total waste of money. Not at all happy with the service in any way at all. I wish I'd stayed with the RAC, at least they send one of their own vehicles and mechanic initially to try and diagnose and sort out the issue before resorting to recovery.”

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Posted 3 years ago

The AA is rated 2.8 based on 2,059 reviews