The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,059 reviews

Customer Service
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03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am angry , my car wouldn't start so called aa have homestart , I also have an insurance I pay first £35 upto £500 ,the aa man couldn't get it started and towed the car to the AA autocenter I'm dartford .I rang sat to find out what's happening I was told it would be looked at today I rang again today they said I was never told it would be looked at today ( I am a liar??) It's not being looked at until Thursday!!a week! I pay £68 a month for a service I AM NOT GETTING ! Total joke ! AVOID go to the RAC anybody else !!! And I still don't have a car and am paying for a cab for work everyday as I start at 4am before the buses start.”

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Posted 2 years ago

“After joining online and suppling my vehicle reg etc.. The following day my clutch went 45 miles from home. My 1st break down in 40 years. I had to pay £150 as I claimed within 24 hours. The first recovery driver drove off as he didn't want to tow me home. He didn't inform the office, I had to request another driver. Took 7 hours to get me home. AVOID AVOID AVOID”

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Posted 2 years ago

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

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Posted 2 years ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

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Posted 2 years ago

“Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault the AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x”

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Posted 2 years ago

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

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Posted 2 years ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

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Posted 2 years ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

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Posted 2 years ago

“After 12h night shift work, my spring coil snapped on my way home. Called AA and they arranged patrol to arrive within 3hours. Although its a long wait, it did arrived earlier than expected. The guy who give a temporary fix was very kind and let me stay in his van for comfort while he's working away his magic. Then, my car was slowly driven to the nearest garage followed by AA van. When we arrived at the garage, AA guy went to speak to the garage about my car problem. Its all sorted. This happened around Stirlingshire, Scotland. Second time happened when we required AA, we were at the highlands. Again, quick respond and we're happy with the service. Will continue to use AA because we travel and explore Scotland outdoor a lot.”

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Posted 2 years ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

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Posted 2 years ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

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Posted 2 years ago

“AA Lewis Phillips (https://www.theaa.com/patrol/95362) responded to a breakdown (turbo dead), and was polite, friendly, ultra efficient and fast and very helpfully dropped me off locally then towed my car to the garage where it's being repaired. I've been with the AA for 30+ years and their service is flawless.”

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Posted 2 years ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

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Posted 2 years ago

“Tha AA give an appalling service. My wife hit a pothole and got a puncture, she rang the AA at 5.35 even though she was all alone they kept changing the time they would turn up. Didn’t turn up until 11.55. She was left at night for six and half hours. Looks like the RAC or green flag are a much better choice in the future. They do not care if a female is left on her own in such a vulnerable location.”

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Posted 2 years ago

“DO NOT DO NOT DO NOT JOIN THE AA left me on the roadside for 10 hours no replacement car nothing ! Possibly the worse company EVER formed and operating 0 Star !”

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Posted 2 years ago

“They won't come out after deadlocking my car Dead battery has resulted in locking me out of my car . Terrible service. Will charge me for a repeat fault. How can a flat battery and being locked out of your car be a repeated fault??”

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Posted 2 years ago

“Been an AA member for years and not needed assistance. The one time I do need them they are requesting a a call out fee. Car had tyre blow out, limped home rather than change tyre on busy road! Not realising I don’t have home start….was happy to upgrade but was refused!! Cancelled!!”

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Posted 2 years ago

“Can't thank Sam enough for the wonderful service after my sister got a flat tyre in a hire car in Aylesbury. Europcars were awful, but the AA were brilliant. Thanks again Sam.”

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Posted 2 years ago

“It all started with a wonderful customer service agent, Cindy Ross who lead me to the website were I signed up. From there needed service for a flat tire. The response was impeccable-a customer service agent responded to me within 15 minutes gave me an almost exact time someone would be servicing me, a wonderful gentleman named Jamie came, he was thoughtful and answered all my questions, he was knowledgeable and had a great personality working with Nelson's. Thank you AAA and all the wonderful people and superb customer service. A customer always!!!”

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Posted 2 years ago

“Extremley unreliable. First time we used the service with my husbands van he did not have full cover, he paid to be towed home and purchased the full cover knowing we will be ok next time. This week we used the car, in the evening with my daughter about to give birth, we followed other cars through some water, and our power steering failed, Jaguar F Pace. This time we were told flood damage not covered, we then explained many cars going through alot smaller than our car referred to a supervisor (waited on hold for about 20 minutes) and was told they will attend us and if need be tow us home. An hour later we received a call to say the AA are now not coming as the supervisor never agreed it and therefore they would not come. We explained the situatioin we were in, they would not even attend to see if they could help let alone tow us. We had to find someone to pick our daughter up and take her home while we were left stranded. This is an honest and geniune review please take note and do not sign up for this service The manager agreed service we received was bad and would start the complaint off we have not heard anything. Customer Service - Zero”

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Posted 2 years ago

The AA is rated 2.8 based on 2,059 reviews