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The AA Reviews

2.9 Rating 1,777 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too little experience to say anything more.”

(Car Insurance) - Posted 5 years ago

“I had to update my car after four months into the policy, disappointed with the revised premium and the amount of refund offered if I cancelled the remaining eight months (all I am sure covered in the small print) however it still left a bitter taste”

(Car Insurance) - Posted 5 years ago

“Very easy to deal with”

(Car Insurance) - Posted 5 years ago

“Very good service and pleasant experience”

(Home Insurance) - Posted 5 years ago

“any probs delt with plain english speaking persons.can negotiate a better price by phone and speaking to a sales advisor no prob”

(Car Insurance) - Posted 5 years ago

“We want to wait quite longtime for Custermor service.”

(Car Insurance) - Posted 5 years ago

“i am using the aa for probably one year only as there breakdown cover was a good price(on offer) however as it increases after 12 months I am unlikely to renew and will look elsewhere as I normally do”

(Car Insurance) - Posted 5 years ago

“no complaints so far but then I have had to make no claims”

(Car Insurance) - Posted 5 years ago

“Very good value”

(Car Insurance) - Posted 5 years ago

“I haven't made a claim. The one disappointment with this policy is that (only) when I came to pay it added an automatic renewal clause, which means that I will need to make sure I cancel it if I decide not to renew.”

(Car Insurance) - Posted 5 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

(Car Insurance) - Posted 5 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

(Car Insurance) - Posted 5 years ago

“Great discount scheme as part of being an AA member. I use it at my local restaurant and have saved 20% on my bills.”

(Car Insurance) - Posted 5 years ago

“Quite happy with AA.”

(Car Insurance) - Posted 5 years ago

“Very helpfull on the phone thank you,”

(Car Insurance) - Posted 5 years ago

“I feel they need to be more competitive when renewing their quotes for loyal customers as like myself they will shop around for cheaper quotes”

(Car Insurance) - Posted 5 years ago

“Not good I’m afraid. Had small claim for damage to front of my vehicle. I was told that the AA have no garages in my area, Staffordshire! They asked me to find my own repairer. I chose my AUDI garage since they have all the parts and can repair the safety system if it neededdoing. Fixed a date with AUDI garage and they said they won’t deal with the AA as they have many unpaid bills.”

(Car Insurance) - Posted 5 years ago

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

(Home Insurance) - Posted 6 years ago

“No problems although luckily I've never had to make a claim so far with the AA.”

(Car Insurance) - Posted 6 years ago

“They are exactly the same as everyone else. They lure you in with a competitive quote then after the first year it shoots up. You shop around and tell them you have a better quote for the same cover. They then cut their quote to try and keep your business. No! is the answer, you should have given me that quote in the first place. Don't worry though, my new company did the same the next year. Back you go to the original company 'til next year. They should all give you the cheapest quote in the first instance, not try it on.”

(Car Insurance) - Posted 6 years ago

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The AA is rated 2.9 based on 1,777 reviews