The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company to deal with and helpful staff. When and if they beat my next quote I will use them again”

Helpful Report

(Car Insurance) - Posted 6 years ago

“This was the most competitive quote I received on line and setting the policy up was simple and was efficiently dealt with by the AA”

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(Car Insurance) - Posted 6 years ago

“Within 10mins of reporting a flat tyre on the App the response vehicle appeared. 10 mins ahead of predicted waiting time. After an emergency repair he followed me to the nearest repair company. Spoke to the guys there and despite being the end of the day they fitted me in. Within 45 mins I was road worthy again. Amazing service.”

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Posted 6 years ago

“As usual AA are 100% reliable did not expect anything less.M.P.MILLS”

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(Car Insurance) - Posted 6 years ago

“Everything. This is by far the worst company i have ever dealt with. I was promised a refund by a member of staff. i waited 1 month and then noticed i was not refunded. I then phoned up to check why and they told me there was no record of it and that i would have to make a complaint. Then when i made i complaint i was told i would get a refund. I contacted them by email which was 5 days ago and they have still not responded. I am just off the phone from them which i was made to wait 20 minutes to talk to someone and ive been told to wait again and im not unsure of where im at”

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Posted 6 years ago

“Didn’t wait long for pick up, dropped vechile to garage to be fixed .”

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(Home Insurance) - Posted 6 years ago

“This has to be the worst service ever, I was told 1 hour first then 2 hours then 3. To top it off its not even a AA engineer coming and I'm still waiting. Let's see how long they will say when the 3 hours is up.”

Helpful Report

Posted 6 years ago

“The Customer service team are shocking ,I have family cover when my young daughter used them the officer did not even do the minimum of recommending a garage or doing a road side repair (fowled spark plug!!!). So he left a young vulnerable young girl broken down at the roadside. Not quite the fuzzy advert on telly , Customer services admitted the officer actions were not acceptable and came me £50. Fuming the repair was over £135 and AA don't go to independent resolution because they treat people fairly ( I think not). I feel so strongly about it I am going to small claims court about it .”

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Posted 6 years ago

“Dreadful to say the least !”

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Posted 6 years ago

“Please think twice about using AA as a recovery service. I broke down on a major road heading out of London. The situation was critical as rush hour cars and Motorbikes were speeding towards my vehicle not noticing my Hazard lights. I begged the AA to come. The respondent appeared to read from a script which in no way reflected the urgency I described. For one and a half hours I had to scream and signal to other motorists to avoid my car and avoid a serious incident. Eventually I had to call the police to come and do the job of the AA. The rest is all a real long and shocking story. Six hours later the AA sent a lorry to recover my car. The AA were absolutely negligent. Each time I called they said the lorry was on different jobs. What a real breech of contract. To those who have been loyal for years to the AA. You are probably at the back of the Que. Its all about enticing new customers with pretend packages. There probably won't be an AA van in your area. Now the drivers are thin on the ground and can be called to breakdowns miles away. That why you could wait for 6 hours like me. How about you find a good mechanic from a regular garage with a recovery van and suggest some similar agreement. It won't be extortionate. Disgusting profits won't dictate the nature of the service you receive. The only satisfaction left is knowing this deceitful agency will never enjoy another pound from me.”

Helpful Report

Posted 6 years ago

“nice to have people who care about what they do”

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(Car Insurance) - Posted 6 years ago

“Very good service, excellent communication,”

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(Car Insurance) - Posted 6 years ago

“usually very helpful with queries.”

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(Car Insurance) - Posted 6 years ago

“Very nice staff to deal with when taking out the policy and recently updating my details”

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(Car Insurance) - Posted 6 years ago

“Very good and excellent bonuses. Would recommend this company.”

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(Car Insurance) - Posted 6 years ago

“I was ripped off by them, they replaced my car battery where there was no need, I made the complain it took them 4 months to ,,resolve’’ with no result I wish I kept the battery and check independently, by the way very bad customer service”

Helpful Report

Posted 6 years ago

“Had a loan for a car accepted within 24 hours.Dealt with Sarah at the AA finance.Cant speak highly enough of her,helped me through all steps ,with great humour and understanding.”

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Posted 6 years ago

“All*s well im a low mileage driver i use my bus pass must all the time .”

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(Car Insurance) - Posted 6 years ago

“Good,reliable,helpful.One of the cheapest in May 2018”

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(Car Insurance) - Posted 6 years ago

“Obtaining and setting up good , don’t know how good they are, as I’ve not claimed , but all seems good at the moment”

Helpful Report

(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,987 reviews