The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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2.8

Based on 2,059 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Avoid A.A. insurance at all costs: delays, lack of communication, incompetence. It was as though no-one at the A.A. had done their job before (with one exception -- someone who actually knew what she was doing, and was efficient and helpful; she served to emphasise the incompetence of everyone else there). We were given information only when we pestered people; for example, knowing that the assessor's report on our stolen and recovered vehicle had been sent five days before, we 'phoned, and only then was the report acted upon. This meant that the twenty-one day courtesy car we'd been assigned was due to be collected before we were even told what was happening (an offer made on the car, or its return) -- leaving us stranded in a village with no public transport. Despite the fact that the delays were wholly their fault, they refused to extend the courtesy car. Moreover, our 'phone bill was enormous, largely because of the time spent hanging on, waiting to be told that there was nothing that anyone could do. I strongly advise against using A.A. insurance services.”

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Posted 7 years ago

“No claim made so far under this policy. Hopefully will not have to claim.”

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(Home Insurance) - Posted 7 years ago

“Ben from AA came to sort my car out on Friday 9.8.19. I just want to say he was very helpful, professional and a very nice gentleman.”

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Posted 7 years ago

“Been with them only 8 months up to now very good”

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(Car Insurance) - Posted 7 years ago

“Awful service and refuse to accept complaints!!! Been with the AA for years but never again! Called them out to a breakdown at 8:15 in the morning, spent around an hour on the phone to them, got hung up on 4 times but they refuse to believe it as they can't find the calls. - They wouldn't be able to as we hadn't yet gone through security. No recovery truck available until 14:30 and I was stuck 4.5hrs away from home. Their app wouldn' work to track the breakdown. A total of 18 calls and 5hrs on the phone before I got my car back the following day at 17:50. I am aware of the timescale for an unaccompanied vehicle but what I have an issue with is the lack of communication. Told my car was left in a public car park who has a 2hr limit for 5 hours!!! Told my car had been collected twice when it hadn't. At one point told they weren't sure where my car was!! Told my car had been delivered to my address when it hadn't!1 Hours of worrying if my car was going to be stolen as it was left with keys in view in a carpark - only moved to a secure location when i queried what would happen if it was stolen. Told my car had left the secure location which was only 2 hours from my address it would be with me early afternoon - Car didn't arrive. Told they couldn't contact the person who had taken my car from the depot Car then arrived 7hours after it had supposedly left the secure location. Trailer recovered separately to the car. Told the trailer hadn't been collected when it had. When I received the trailer back it has a broken bracket and missing locking peg and pin - Apparently this however is not AAs problem and they are unable to uphold any complaints because they have followed their own policy!!!! Despite hours of worry and stress and a very large phone bill and now having to repair the trailer they have done nothing wrong. AVOID”

Helpful Report

Posted 7 years ago

“Very good quality service on all fronts”

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(Home Insurance) - Posted 7 years ago

“I have been with the aa first time 5 years then returned back 2 years ago always helpful”

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(Car Insurance) - Posted 7 years ago

“Please avoid this company at all cost (Breakdown Cover) I have a very valid claim under my warrenty for my engine and The AA are blaming my previous mechanics for this. This is totally wrong and the part in question was probably caused by their own mechanic for all I know. I spoke to their head technitian Nick Corcoran and he is just as imcompetant as the rest of them. No wonder the reviews for this company are so bad. They have wasted my week, lost me money and already I have logged a complaint and I am in the process of taking this company to court. I am going to make an example of them as this is what I do for a living. The team is unfriendly, rude and sarcastic. They are quick to take your money but find any excuse not to pay out. Please DO NOT WASTE YOUR MONEY !!!”

Helpful Report

Posted 7 years ago

“What a get on business car insurance is, insured with the AA in May, just changed our car today, same make and model 4 years younger, and its cost £86.89 to change from one car to the other, click a few buttons thats it, were do they get that price from. NEVER GO WITH THE AA EVER AGAIN.”

Helpful Report

Posted 7 years ago

“Very easy to deal with and getting a years membership with AA breakdown cover has been great. I needed to use it and the service was fantastic.”

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(Car Insurance) - Posted 7 years ago

“Never been put to test”

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(Home Insurance) - Posted 7 years ago

“Going through you is cheaper than going direct, well done ,cannot understand people who don’t shop around for their car insurance , Well done Go Compare”

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(Car Insurance) - Posted 7 years ago

“for car insurance i would look no further aa are the best”

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(Car Insurance) - Posted 7 years ago

“Poorest customer service ever with an organisation of which I (and my wife) have been members for many years. Phoned for quote, got quote by email, phoned to accept. They can't use the quote and have to requote – which turns out to be £50 more. Talked to patronising duty manager who refused to do anything other than doubt the quote I got said what it said. I'm so disappointed with The AA and don't feel like renewing.”

Helpful Report

Posted 7 years ago

“My instructor name was Irshad, he is very good and plan all the sessions systematically. I managed to pass the test in first attempt and with zero error. I highly recommend AA and specially Irshad as instructor. He was very patient through out all my lessons and right from test centre selection to test timing, he helped me everywhere. -Deb”

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Posted 7 years ago

“Very professional service answered all my question and documents posted out”

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(Car Insurance) - Posted 7 years ago

“very efficient company and great motoring deals”

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(Car Insurance) - Posted 7 years ago

“cant thank the AA enough for this weekend,, we were about to all meet up & head off to a motorcycle rally in sleaford, when my wife rang me saying her bike battery was flat, she rang the AA & a patrol man came out very quickly & got her bike started, he also checked the condition of the battery & found it no good, my son swapped the battery for another used one that we had, we all set off down the A1 to the rally, but as we exited onto the A17 slip road my son was involved in an accident on his bike, he & his girlfriend came away with no injuries thankfully, but the bike was a write off. we rang the AA for the 2nd time that day to help us,,,they assigned us with an accident support person who was very calming & said not to worry, our children & the bike would be taken safely home,,,as they left & me & my wife returned to our bikes to also go home, we realised in the panic of the accident that my wife had left her bike ignition on for the whole time & the battery had gone flat due to the headlight being on,,,,so rang the AA for the 3rd time that day & another patrol man can out & got her started, then followed us away for a few miles to make sure all was ok. so thank you AA, my family will continue to be life long members”

Helpful Report

Posted 7 years ago

“Quite appalling product, they broker home insurance then leave claim management to thugs and walk away, Avoid like the plague”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,059 reviews