The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ways very helpful”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very quick and easy to get what I wanted very professional and helpful...”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Probably the worse insurer i have ever dealt with. Took out motor insurance via compare the market the AA came in as one of the cheapest so as i thought they were a respected company i decided to insure through them only to find that they (The AA) had changed what i had imputed on compare the market therefore reducing my cover without my knowledge. I queried this with there awful customer service and decided to cancel my policy due to their incompetence which cost me more money. Due to none of this being my fault i complained to the AA who still will not refund me my money.Please avoid the AA at all costs. Please also read the reviews on trust pilot uk you will be amazed at just how bad the really are.”

Helpful Report

Posted 6 years ago

“I would like the say a MASSIVE thank you to Paul and Trev who helped me out hugely yesterday in Portsmouth. Both were incredibly professional, approachable and generally nice people. Trev managed to fix the problem and got my car back on the road. Thank you both.”

Helpful Report

Posted 6 years ago

“Bad attitude from female assistant after I asked her to swop over my insurance policy to another car.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“First class response to my breakdown respectful and job well done.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very bad experience with the aa. Left my van in a dangerous state. Brakes could have failed yet the as patrolman wanted to follow me to a garage. Cost me £140 to get mobile engineer out to puto put all the electrics back . He left some vacuum pipes unconnected which unbeknown to me at the time would have affected the brakes. Will not renew membership. Aa refused to compensate me for the money I laid out. All that was needed was to reset the alarm”

Helpful Report

Posted 6 years ago

“AA are well known, so I felt I could trust them from the off. This was a really good deal and I got a free Dine card which for once has been a bonus that I can actually use. Very happy customer :)”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Seems OK so far .”

Helpful Report

(Car Insurance) - Posted 6 years ago

“A1 service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Really good service i would rate the AA very highly”

Helpful Report

(Car Insurance) - Posted 6 years ago

“no problems changing to the AA”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Been broken down since 5pm reported that fan belt had snapped they send a small van with no parts just to confirm what I said. Then promise to get me a tow truck within 1hr 30mins. Two hours later still waiting an told we can expect to wait much longer. I’m very disappointed have a young child and no toilets. The service has fallen down the ranks, and cannot be relied upon.”

Helpful Report

Posted 6 years ago

“have been withAA over 17 years have never had reason to complain they are very good”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Had real problems getting through to cancel my membership when I sold my car and membership was automaticaly renewed and charged to my credit card! After 45 mins on hold spread over 3 separate attempts to get through, I eventually got through to the right department and the gentleman cancelled my membership without further incident, I initially set out to leave a terrible reveiw here whilst waiting for my call to be answered, however in hindsight it is fair to say that once I'd actually got through the call centre staff were eager to be as helpful as possible,. I have never had occasion to call out roadside assistance so cannot comment on this aspect of the service.”

Helpful Report

Posted 6 years ago

“Bad bad and unprofessional company I applied for a loan online & I received the email confirmation about final checks with in two days it’s more than a month now I made 5 calls and 3 emails no answer so far. And hard search on my file the reason I stupidly applied with them cuz of their advertising rate of 2.8% but after one month they sent me a email with subject of Good news your loan been approved with rate of 17.8%. Please please don’t even bother such a unprofessional organisation.”

Helpful Report

Posted 6 years ago

“DO NOT TAKE OUT VEICLE INSURANCE WITH THE AA. (Similar experience to Sarah Edgerton posted 2 weeks ago) Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this.”

Helpful Report

Posted 6 years ago

“Absolutely appalling service waited in Oldham where I unfortunately broke down for nearly 3 hours to be recovered Could completely understand if the situation was unavoidable but was told have to wait for a shift change over the recovery driver only was prepared to drop the vehicle to the garage and left me stranded I guess it was a AA EXPERIENCE”

Helpful Report

Posted 6 years ago

“Useless Simon breakwell should be sacked and his stupid staff”

Helpful Report

Posted 6 years ago

“It's just the personnel, who make it diferent, today, Anjum Hafiz did what a good responsible, professional, should do. persistently, nicely, dealt with my claim, which took my whole day with others with no hope.”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,035 reviews