The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“AVOID CAR INSURANCE AT ALL COSTS - Poor Service When Making A Claim!!! What can I say, the way the AA has dealt with my vehicle claim is disgusting. I had an accident on the 17th of January and I have fully comprehensive insurance. The third party who hit my vehicle's insurance company called me the day after the accident to state that he has accepted full liability for the claim and that they would like to handle the claim, they could pick my vehicle up the following week and deliver a curtesy car. I however decided to continue to let the AA deal with my claim after all I had comprehensive insurance, what a fool. I had to make all the calls to the garage, the underwriter and the hire car company and would you believe I have only got my car back TODAY, the 8th of MAY !!!!. Then to add insult to injury they have not got the acceptance of liability back from the third party so I have had to pay the excess even though it is clear to all that the accident is non fault due to the nature of it. PLEASE, PLEASE, PLEASE avoid at all costs, pay the extra £20 and go with someone who will provide the service that you pay for!!!! I have raised a complaint and I am also going to seek advice as in my eyes they have not met the standard level of service THEY PROMISE when taking your money. I have put in a complaint but I am not holding out much hope of this being dealt with anytime soon - I will update the complaint with the outcome of it if possible.”

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Posted 6 years ago

“Little disappointed in the fact that they charged £25 for me to change my private number plate to the original, in the past other companies have wavered this.”

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(Car Insurance) - Posted 6 years ago

“I changed my car and tried to amend my policy. Cost was significantly more than I had anticipated so I ended up cancelling my policy and taking out a new policy with another provider. I was told there would be a £50 refund on the remaining cover but it could only be credited to the card with which I had paid in full for the policy @ 8 months earlier. I explained that I no longer had the credit card and I had closed my account with Newday card services. I challenged this, only to be told that if Newday could not accept the payment it would bounce back and then the AA would issue a cheque (this is apparently to comply with Money Laundering regs). This was around 10 weeks ago and to date I have not received any refund. Also I've had no help in tracing the money from either the AA or Newday Card Services. I've made numerous phone calls, sent lots of emails and even written to Newday. Apparently I now have to complain to the Financial Ombudsman. I have had loans from the AA in the past and previous car insurance policies. However, I will not be using their services again in the future.”

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Posted 6 years ago

“Increased my husbands car insurance from £356. To £1370 after He made two no fault claims. 7 years no claims bonus. Won’t be renewing or using AA again 😡”

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Posted 7 years ago

“This has to be the worse service firm I have ever used, first they give out 0845 numbers to use which cost if using a mobile. The insurance is a waste of time as never covers the full cost of the repair and will use every reason as to why not. They are totally inflexible and I very much regret renewing my policy with them. And if you try calling the complaints department they never answer just left waiting for ever.”

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Posted 7 years ago

“I added another driver to my policy and the advisor was very helpful and sorted the right policy for my needs thanks for being helpful”

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(Car Insurance) - Posted 7 years ago

“i find them very helpful and willing to do a deal and they are the cheapest every time.”

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(Car Insurance) - Posted 7 years ago

“Home insurance not car. Did not need to claim for anything. Best value when took out policy a year ago. Significant rise in cost this year so did not renew. Nothing negative to say but no need to test their systems and services so nothing specially positive either.”

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(Car Insurance) - Posted 7 years ago

“Every time iv used them they been late and not helped much waiting time well over 3 hour on one incident I waited 8 hour befor I git home absolute joke don’t bother with them they send 3rd party out who don’t care and only spend 30min because they don’t get paid to do more”

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Posted 7 years ago

“I have applied for car finance, approved online in minutes, then it took 3 days for the paperwork to get finalised, then when they were supposed to release money and dealership was waiting to deliver my car I was all of a sudden due to have a security call which never happened. I rang them several times, every time was told they will ring back. I have lost the car and then I cancelled my agreement with AA. After sending them an email that I am appalled with their service and that is an absolute waste of time, 2 min later I get an email back saying that they cancelled my car finance due to not being able to get in touch with me,what a joke!!! never again! stay away from them”

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Posted 7 years ago

“This is about their so called 128 point check that comes with a Evans halshaw car. Basically there isn’t one- the 2017 plate car I purchased from them had faulty parking sensors, a non working 12v socket and a broken usb socket . The 127 point check clearly states all electrical ports and sockets . I deed to think what else hasn’t been checked.”

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Posted 7 years ago

“Three times I've now tried to contact the complaints department: 1st @ 2nd time gave up after 20mins on hold Now sat waiting again (currently on 17mins and counting). How many people do you have working in this department - or do you just not like answering the phone. Come on AA I expected better!!!!”

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Posted 7 years ago

“Good value insurance. Always had good service”

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(Car Insurance) - Posted 7 years ago

“Easy transaction form start to finish and making a mid term adjustment...even though I do begrudge paying £25 to do it! I would recommend”

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(Car Insurance) - Posted 7 years ago

“No problems all good very good company to deal with”

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(Car Insurance) - Posted 7 years ago

“Comprehensive policy with clear easy to understand cover details .”

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(Car Insurance) - Posted 7 years ago

“Found a nice shiny screw in one of my rear car tyres. Called the AA out from my app and Simon came all the way from Buxton to High Lane in 30 mins. Delightful chap. Friendly and helpful. I was able to drive away using my spare to the nearest garage in Great Moor. Definitely exceptional customer service.”

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Posted 7 years ago

“On my online account I asked for a paper proof of y current insurance details to be sent still not received it that’s my only gripe”

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(Car Insurance) - Posted 7 years ago

“What an absolutely rubbish service tge AA are we are new customers and had to call the AA breakdown service today as we had a problem with my partners van in fact his exhaust dropped off, we called the AA and they refused point blank to come out to us.”

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Posted 7 years ago

“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”

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(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 2,035 reviews