The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,059 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“No problem with buying this policy, easy to apply, and policy sent out within the time stated!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Stopped my membership after 20 plus years - no loyalty for long standing customers didn’t even ask me why”

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(Home Insurance) - Posted 7 years ago

“I'm a Gold Member. Been using the AA App on my phone for years to keep details of my vehicles and report breakdowns etc. Tried getting in to the App today but does not work any more - apparently an update has changed things and forces me to register with different logon details - now I can access the App (after a horrendously long process) but all the details of my 4 vehicles have disappeared - I spent a lot of time originally entering these details for service, MOT, insurance, photos etc - does the AA to whom I pay over £200 a year expect me to start from scratch and look up / enter all data afresh? If so this is a pathetic update. I phoned the AA to complain about this - none of the three phone numbers on my card are relevant - after long waits I eventually got an operator who tried to pass me to someone in the Apps team but came back saying they are too busy and can I call back. I said I'd spent enough time already and I must speak to someone. Then Shevaan promised to get me called back at 3.30pm so I' now waiting!”

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Posted 7 years ago

“Full of false promises and untrue comments. Customer service is worst I've ever had to deal with. Waited 45 mins one day trying to get through someone came one phone took my details and said I'd get a call back. Have been dealing with management sense and they don't call back when they say they will either. My advise stay far far away from them.”

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Posted 7 years ago

“All ways very helpful”

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(Car Insurance) - Posted 7 years ago

“Very quick and easy to get what I wanted very professional and helpful...”

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(Car Insurance) - Posted 7 years ago

“Probably the worse insurer i have ever dealt with. Took out motor insurance via compare the market the AA came in as one of the cheapest so as i thought they were a respected company i decided to insure through them only to find that they (The AA) had changed what i had imputed on compare the market therefore reducing my cover without my knowledge. I queried this with there awful customer service and decided to cancel my policy due to their incompetence which cost me more money. Due to none of this being my fault i complained to the AA who still will not refund me my money.Please avoid the AA at all costs. Please also read the reviews on trust pilot uk you will be amazed at just how bad the really are.”

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Posted 7 years ago

“I would like the say a MASSIVE thank you to Paul and Trev who helped me out hugely yesterday in Portsmouth. Both were incredibly professional, approachable and generally nice people. Trev managed to fix the problem and got my car back on the road. Thank you both.”

Helpful Report

Posted 7 years ago

“Bad attitude from female assistant after I asked her to swop over my insurance policy to another car.”

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(Car Insurance) - Posted 7 years ago

“First class response to my breakdown respectful and job well done.”

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(Car Insurance) - Posted 7 years ago

“Very bad experience with the aa. Left my van in a dangerous state. Brakes could have failed yet the as patrolman wanted to follow me to a garage. Cost me £140 to get mobile engineer out to puto put all the electrics back . He left some vacuum pipes unconnected which unbeknown to me at the time would have affected the brakes. Will not renew membership. Aa refused to compensate me for the money I laid out. All that was needed was to reset the alarm”

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Posted 7 years ago

“AA are well known, so I felt I could trust them from the off. This was a really good deal and I got a free Dine card which for once has been a bonus that I can actually use. Very happy customer :)”

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(Car Insurance) - Posted 7 years ago

“Seems OK so far .”

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(Car Insurance) - Posted 7 years ago

“A1 service”

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(Car Insurance) - Posted 7 years ago

“Really good service i would rate the AA very highly”

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(Car Insurance) - Posted 7 years ago

“no problems changing to the AA”

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(Home Insurance) - Posted 7 years ago

“Been broken down since 5pm reported that fan belt had snapped they send a small van with no parts just to confirm what I said. Then promise to get me a tow truck within 1hr 30mins. Two hours later still waiting an told we can expect to wait much longer. I’m very disappointed have a young child and no toilets. The service has fallen down the ranks, and cannot be relied upon.”

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Posted 7 years ago

“have been withAA over 17 years have never had reason to complain they are very good”

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(Home Insurance) - Posted 7 years ago

“Had real problems getting through to cancel my membership when I sold my car and membership was automaticaly renewed and charged to my credit card! After 45 mins on hold spread over 3 separate attempts to get through, I eventually got through to the right department and the gentleman cancelled my membership without further incident, I initially set out to leave a terrible reveiw here whilst waiting for my call to be answered, however in hindsight it is fair to say that once I'd actually got through the call centre staff were eager to be as helpful as possible,. I have never had occasion to call out roadside assistance so cannot comment on this aspect of the service.”

Helpful Report

Posted 7 years ago

“Bad bad and unprofessional company I applied for a loan online & I received the email confirmation about final checks with in two days it’s more than a month now I made 5 calls and 3 emails no answer so far. And hard search on my file the reason I stupidly applied with them cuz of their advertising rate of 2.8% but after one month they sent me a email with subject of Good news your loan been approved with rate of 17.8%. Please please don’t even bother such a unprofessional organisation.”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,059 reviews