The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home insurance not car. Did not need to claim for anything. Best value when took out policy a year ago. Significant rise in cost this year so did not renew. Nothing negative to say but no need to test their systems and services so nothing specially positive either.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Every time iv used them they been late and not helped much waiting time well over 3 hour on one incident I waited 8 hour befor I git home absolute joke don’t bother with them they send 3rd party out who don’t care and only spend 30min because they don’t get paid to do more”

Helpful Report

Posted 6 years ago

“I have applied for car finance, approved online in minutes, then it took 3 days for the paperwork to get finalised, then when they were supposed to release money and dealership was waiting to deliver my car I was all of a sudden due to have a security call which never happened. I rang them several times, every time was told they will ring back. I have lost the car and then I cancelled my agreement with AA. After sending them an email that I am appalled with their service and that is an absolute waste of time, 2 min later I get an email back saying that they cancelled my car finance due to not being able to get in touch with me,what a joke!!! never again! stay away from them”

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Posted 6 years ago

“This is about their so called 128 point check that comes with a Evans halshaw car. Basically there isn’t one- the 2017 plate car I purchased from them had faulty parking sensors, a non working 12v socket and a broken usb socket . The 127 point check clearly states all electrical ports and sockets . I deed to think what else hasn’t been checked.”

Helpful Report

Posted 6 years ago

“Three times I've now tried to contact the complaints department: 1st @ 2nd time gave up after 20mins on hold Now sat waiting again (currently on 17mins and counting). How many people do you have working in this department - or do you just not like answering the phone. Come on AA I expected better!!!!”

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Posted 6 years ago

“Good value insurance. Always had good service”

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(Car Insurance) - Posted 6 years ago

“Easy transaction form start to finish and making a mid term adjustment...even though I do begrudge paying £25 to do it! I would recommend”

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(Car Insurance) - Posted 6 years ago

“No problems all good very good company to deal with”

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(Car Insurance) - Posted 6 years ago

“Comprehensive policy with clear easy to understand cover details .”

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(Car Insurance) - Posted 6 years ago

“Found a nice shiny screw in one of my rear car tyres. Called the AA out from my app and Simon came all the way from Buxton to High Lane in 30 mins. Delightful chap. Friendly and helpful. I was able to drive away using my spare to the nearest garage in Great Moor. Definitely exceptional customer service.”

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Posted 6 years ago

“On my online account I asked for a paper proof of y current insurance details to be sent still not received it that’s my only gripe”

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(Car Insurance) - Posted 6 years ago

“What an absolutely rubbish service tge AA are we are new customers and had to call the AA breakdown service today as we had a problem with my partners van in fact his exhaust dropped off, we called the AA and they refused point blank to come out to us.”

Helpful Report

Posted 6 years ago

“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”

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(Car Insurance) - Posted 6 years ago

“Apparently The AA think it’s acceptable to leave a mother with 3 children stranded in a dark country lane miles from anywhere for 4 hours. My husband was 2 hours away and got to us quicker. It was very stressful and upsetting. The AA just couldn’t care less. I cancelled my cover after this appalling experience.”

Helpful Report

Posted 6 years ago

“I have been a royal AA customer for many years and I have what I would term as a basic package - me in any car, basic Roadside Assistance outside the 1/4mile and Relay. All for a whopping £160+ a year. There is no loyalty required when and if as now I shall be shopping around for a cheaper alternative.”

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Posted 6 years ago

“I have had no reason ( touch wood ) to use the AA but I hear they are ok.”

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(Car Insurance) - Posted 6 years ago

“I Broke down and I could not get my break down cover which was "Invictor Motors" so I managed to get in touch with you, it was along drawn out phone call on behalf of Tesco nice nature, and I was charged a lot of money from you, to get to a garage”

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(Car Insurance) - Posted 6 years ago

“They were all very nice and helpful :)”

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Posted 6 years ago

“Poor service never once have they fixed my car by the road loop holes in all their policies to get them out of sending assistance out payed £17 a month to be left by the side of the road.”

Helpful Report

Posted 6 years ago

“Absolutely disgusted. My first renewal since transferring to them 12 months earlier. No accidents, no claims, no changes, but just faced with proposed 57 per cent increase in annual premium (inflation 1.8 per cent) from £310 to £485. Phoned to ask why. Rep. couldn't give any reason, nor could he reduce the proposed increase which, to me, is totally unjustifiable. I may be wrong, but it seems to me that they look to give good deals 1st year, and then attempt sucker punch on renewal. I've since arranged alternative insurance, at significantly reduced premium. Do not accept these attempted and totally unjustifiable ripoffs. There is a cheaper acceptable alternative!”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,028 reviews