The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to compare and buy insurance from the AA, luckily I haven't needed to claim, but every one on phone lines have been very helpful.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The AA is running a scam. Been posting leaflets through letterboxes offering £20 M&S vouchers to sign up for their Recovery Service. They outsource this to a Company called Xexec Ltd and this Company is taking money out of people's bank accounts it has access to, A real nasty piece of work. A real scam Company. So after 6 weeks when you don't get your M&S voucher - call the AA and they give you this Companies telephone number - it's Option 3 and surprise surprise it's not a manned number and just rings out. So the AA with it's scam partner Xexec Ltd are taking money for no reward that they used to get you to sign up.”

Helpful Report

Posted 6 years ago

“I wish I could give them less than 1star! Disgusting service with cocky arrogant guys who come to help! I paid for over a year and never required their services. When in need they wanted to charge me a £50 call out fee WTF!!! I later found out if was due to changing my vehicle and the AA app failed to change over my vehicle, despite manually taking the time to do so a couple of weeks previous. To top it off I was told in my dispute letter, their opinion is final and I do not have a complaint so do not complain again! Really!!!! I thought this was a huge, well respected company! Do yourself a favour and AVOID! Yes it may only be around £7-8 pm but if you don’t get what you pay for, spend it on something worth while...perhaps the RAC 🤣”

Helpful Report

Posted 6 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“very helpful come up trumps”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Never had a problem with the aa, easy to contact, have had to make a claim and they where very helpful from the start,”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“I could not get my car started and was a long way from home. The AA chap got the car going and then escorted me to my local garage and the car was fully fixed the next day. The only reason I didn't stay with them was that it was cheaper elsewhere.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“plain simple gives me what I want”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Brilliant”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

Helpful Report

Posted 6 years ago

“Very good product and 5star rating and very good insurance company”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I recently had a puncture along an isolated country lane. It took 15 minutes to speak to an operator, despite it being midday on a Wednesday and very good weather. I did not know the name of the country lane but was able to give very precise directions to my location. I also impressed upon them that I had my 88 year old mother in the car who was distressed. I was assured that someone would be with us within 40 minutes. Two further phone calls and just under 2 hours later, a breakdown van from a local garage arrived. I wrote a very measured email to complain about the poor response and all that was offered was 3 months free membership, no apology or concern. I have been a member since 1979 but I have now joined a rival service who value their customers.”

Helpful Report

Posted 6 years ago

“found them very helpful when purchasing but have since stopped driving so no long require insurance”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Bought a breakdown policy for a specific vehicle. Called today fir assistance to say they can't help me as the vehicle is too heavy....but happy to provide a policy on this vehicle. I was left stranded with my disabled child! I am absolutely furious! How can you provide a policy for a certain vehicle then tell me you don't provide assistance for that same vehicle? Absolutely disgusted with the AA.”

Helpful Report

Posted 6 years ago

“Took far too long to come out to me when I had broken down. Complained about the service and they upheld my complaint agreeing time to come unacceptable. Letter however just full of standardised cliched statements about not being typical of their standard of service. They said complaint was closed and offered no gesture of goodwill whatsoever (such as reduced premium on renewal). Did not address part of my complaint that they had over charged me for renewal membership over many years because I was a loyal customer. I have learned a lesson: shop around before renewal especially as their breakdown service is poor.”

Helpful Report

Posted 6 years ago

“Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is disgusting wouldn’t allow her to help. Having missed a direct debit payment, which was entirely my fault, the AA decided, instead of trying to take payment again or do everything they could to get in contact with me, they decided to take the entire policy amount of £372 out of my account on January the 2nd. I had not received an email, which apparently they don’t do, no phone call, just one letter which I missed which stated that I missed a payment and I would be charged £12. Absolutely disgusting that they would do that as a policy. What is more disgusting is that when I called up to try and get the money back, even after explaining that the money was for food shopping that month for me, my wife and two children, I was met with it’s not really our problem it’s our policy and all you can do is cancel your policy which we will charge you an extortionate amount for and refund £181?!?!? All because of one missed payment. Happy new year.”

Helpful Report

Posted 6 years ago

“We had an automatic Corsa and could not get it started we tried to jump it ran for a little bit but died quickly. So we called out the AA they said the car was a right off as it was a specific fault with the automatic gearbox we took his word for it. The car site for about 6 months until a friend suggested buying a new battery we fitted the new battery and the car worked perfectly fine we sold the car as we had bought a new one because we believed it was a right off shocking service by what's meant to be a very experienced mechanic would never trust an AA mechanic again.”

Helpful Report

Posted 6 years ago

“The only problem is , like other insurers, they will try to lob on an extra £60 -100 on the premium if you let them do an automatic renewal. You have to call them and stop them, then go back on go-compare and get it again at the normal premium.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Too little experience to say anything more.”

Helpful Report

(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,987 reviews