The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,015 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“usually very helpful with queries.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very nice staff to deal with when taking out the policy and recently updating my details”

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(Car Insurance) - Posted 6 years ago

“Very good and excellent bonuses. Would recommend this company.”

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(Car Insurance) - Posted 6 years ago

“I was ripped off by them, they replaced my car battery where there was no need, I made the complain it took them 4 months to ,,resolve’’ with no result I wish I kept the battery and check independently, by the way very bad customer service”

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Posted 6 years ago

“Had a loan for a car accepted within 24 hours.Dealt with Sarah at the AA finance.Cant speak highly enough of her,helped me through all steps ,with great humour and understanding.”

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Posted 6 years ago

“All*s well im a low mileage driver i use my bus pass must all the time .”

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(Car Insurance) - Posted 6 years ago

“Good,reliable,helpful.One of the cheapest in May 2018”

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(Car Insurance) - Posted 6 years ago

“Obtaining and setting up good , don’t know how good they are, as I’ve not claimed , but all seems good at the moment”

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(Car Insurance) - Posted 6 years ago

“It was very easy to compare and buy insurance from the AA, luckily I haven't needed to claim, but every one on phone lines have been very helpful.”

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(Car Insurance) - Posted 6 years ago

“The AA is running a scam. Been posting leaflets through letterboxes offering £20 M&S vouchers to sign up for their Recovery Service. They outsource this to a Company called Xexec Ltd and this Company is taking money out of people's bank accounts it has access to, A real nasty piece of work. A real scam Company. So after 6 weeks when you don't get your M&S voucher - call the AA and they give you this Companies telephone number - it's Option 3 and surprise surprise it's not a manned number and just rings out. So the AA with it's scam partner Xexec Ltd are taking money for no reward that they used to get you to sign up.”

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Posted 6 years ago

“I wish I could give them less than 1star! Disgusting service with cocky arrogant guys who come to help! I paid for over a year and never required their services. When in need they wanted to charge me a £50 call out fee WTF!!! I later found out if was due to changing my vehicle and the AA app failed to change over my vehicle, despite manually taking the time to do so a couple of weeks previous. To top it off I was told in my dispute letter, their opinion is final and I do not have a complaint so do not complain again! Really!!!! I thought this was a huge, well respected company! Do yourself a favour and AVOID! Yes it may only be around £7-8 pm but if you don’t get what you pay for, spend it on something worth while...perhaps the RAC 🤣”

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Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“very helpful come up trumps”

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(Car Insurance) - Posted 6 years ago

“Never had a problem with the aa, easy to contact, have had to make a claim and they where very helpful from the start,”

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(Motorbike Insurance) - Posted 6 years ago

“I could not get my car started and was a long way from home. The AA chap got the car going and then escorted me to my local garage and the car was fully fixed the next day. The only reason I didn't stay with them was that it was cheaper elsewhere.”

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(Home Insurance) - Posted 6 years ago

“plain simple gives me what I want”

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(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

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(Car Insurance) - Posted 6 years ago

“Brilliant”

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(Car Insurance) - Posted 6 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

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Posted 6 years ago

“Very good product and 5star rating and very good insurance company”

Helpful Report

(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 2,015 reviews