The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs!!! I took out home and contents insurance with the AA. A month in to the policy I wanted to add a high value item to the policy. However when I called to add this to the policy they wanted to charge me an extra £200 on top of what I had already paid however when I looked online, including the high value item the total cost was £190 where as the AA were trying to charge me double this!! At no point did they try and resolve this or explain why this is they just expected me to pay it!! It is cheaper for me to cancel the policy altogether and go else where which is what I will be doing! I will not be using their services again!!”

Helpful Report

Posted 6 years ago

“I got a free 1 year cover when I purchased my car. When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website. I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once. They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year But the new option was for 150+£ a year , so they almoust triple it. When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing) Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month So, basically I was getting a higher price. Nice way to treat customers. To confirm, I took the 99£ deal on the and I am an active customer as we speak. Unless I get cancelled for this honest review.”

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Posted 6 years ago

“Great service as always from AA but disappointed that the off ice I needed was closed on Sundays. Waited quite a long time for call to be answered on Monday morning. Very helpful operative who sorted out insurance quickly .”

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(Car Insurance) - Posted 6 years ago

“Always out within an hour. Great insurer and great customer service.”

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Posted 6 years ago

“They were the best quote by £200 .00 plus”

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(Car Insurance) - Posted 6 years ago

“Do NOT GO WITH AA FIND ANOTHER COMPANY. THEY DO NOT HONOUR THEIR AGREEMENTS BUT QUICK TO TAKE YOUR MONEY. HONESTLY DO NOT GO WITH AA.”

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Posted 6 years ago

“i am using the aa for probably one year only as there breakdown cover was a good price(on offer) however as it increases after 12 months I am unlikely to renew and will look elsewhere as I normally do”

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(Car Insurance) - Posted 6 years ago

“I WOULD NOT RECÒMEND AA TO ANYBODY THEY TAKE YOUR MONEY AND DONT HONOUR AGREEMENT ANDVTRY AND PUT BLAME BACK ON YOU...”

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Posted 6 years ago

“no complaints so far but then I have had to make no claims”

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(Car Insurance) - Posted 6 years ago

“Had no need to. Well saticefied”

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(Car Insurance) - Posted 6 years ago

“Easy to use, quick process and cheaper than other options”

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(Car Insurance) - Posted 6 years ago

“AA sold me a battery that was not holding charge and kept going flat after 2 days They would not accept it was the battery which had 3 years warranty Had to buy another from Halfords Battery working perfect now AA selling batteries not fit for purpose and denying liability”

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Posted 6 years ago

“Five hour wait in London for 300 a year membership. Spoke to their call centre and said it is common to have five hour wait. Better off going elsewhere for much better price RAC are much better and will never use AA again”

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Posted 6 years ago

“Very good value”

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(Car Insurance) - Posted 6 years ago

“Thay sell these different covers etc but trust me it will cost you a lot more than you think,green flag I would highly recommend no bs ,honest and reliable ,all the aa cover options are a big scam if you don't believe me wait and find out”

Helpful Report

Posted 6 years ago

“Hi eveyone i got new aa breakdown memebership over the phone on 19.09.201,so i decided to go for following options,home start,breakdown repair cover, national reacovery and roadside.while i was on phone first i was given quote of £22.25p per month and after some discussion they sale lady offered me discount price of £17 yet we where still discussing she said the i have spoken to my manager and we can give you the breakdown cover for £14, this is our best offer, so i said yea thats fine i am happy with this price after giving my bank details and processing the payment,the sales lady said lets jus recap what breakdown cover you have on your policy.when she started repeating the cover she said you do not have break down repair cover,you only have road side and home start.so i asked the sale lady why did you not mension this to me before we made a payment and she replied sayi , (I HAVE TO REMOVE THE BREAK DOWN REPAIR COVER TO GET THE CHEAP PRICE)i i said why did you not mension this to me before i made a payment so i knew what i was paying,the sale lady said I AM SORRY NOTHING I CAN DO THE PAYMENT GONE THROUGH NOW.,so i decided and said to the lady that i would like to cancel this membership becuause you have given me wrong information and given me wrong product and chraged me with out giving me right product information. So the lady put me through to cancellation departement and when i managed to speak to them and explain to them they advised me to make a complaint but we can not give you the refund.i was like why not your sales lady given me wrong information and charged me for the product with out telling me.so im still waiting to hear from them AA IS GIVING WRONG PRODUCT OVER THE PHONE AND CHARGING YOU FOR THE PRODUCT WHICH YOU ARE NOT AWARE OF,COMPLETE A LIE AND WASTE OF TIME WULDNT RECOMEND TO ANYONE NEVER AVOID IF YOU CAN”

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Posted 6 years ago

“I changed my car,updated my policy which increased in price and was also charged £25 admin on top.”

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(Car Insurance) - Posted 6 years ago

“I have no reason not to recommend AA to my family and friends”

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(Home Insurance) - Posted 6 years ago

“Easy to do and at a great price would recommend”

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(Car Insurance) - Posted 6 years ago

“Estimated quite via email for motor insurance bearing in mind the aa had all the relevant information, £385. I ring up confirm all the information held for me and hey presto the quote is actually £792! What a joke and a complete drain of 20 minutes out of my day! Never again! 😩”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,987 reviews