The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whil st stationary a car reversed into me. The AA were unable to recover the costs of repairs, I had 9 years noclaims whitch l did not have protected and have been penalised with the loss of 5 years noclaims. I am lost for words”

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(Home Insurance) - Posted 7 years ago

“07895993749”

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Posted 7 years ago

“Awfull service 4!hours waiting”

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Posted 7 years ago

“Worst service”

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Posted 7 years ago

“5 hours waiting worst service”

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Posted 7 years ago

“really friendly and helpful, calmed me and reassured me about my vehicle. Helped me so much and made sure everything was ok before driving off”

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Posted 7 years ago

“Very good service and pleasant experience”

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(Home Insurance) - Posted 7 years ago

“any probs delt with plain english speaking persons.can negotiate a better price by phone and speaking to a sales advisor no prob”

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(Car Insurance) - Posted 7 years ago

“Good”

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(Car Insurance) - Posted 7 years ago

“Very good”

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(Car Insurance) - Posted 7 years ago

“The customer service is rude and I would not insure with aa again they sent the renewal to my old email never sent a letter and charged £32 to cancel it”

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Posted 7 years ago

“Left me without heating for four weeks kept having to chase them bad customer service absolutely disgusting company that don't care will never use again”

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Posted 7 years ago

“Actual breakdown is ok. But automatic renewal is a big con. They charge loyal customers more than new customers. Big con”

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Posted 7 years ago

“Oh no they told me last week not to bother again I'm out of time for the ombudsmen too. Like I mention I would hate for other customers to be in the same situation. I call it a public service to my fellow travellers. I would hate for other customers to be treated as poorly as me”

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Posted 7 years ago

“Lost my car key on a trip to Wales. Your response was to try to sell me an upgrade. Fine. Agreed to it. Luckily got cut off on mobile, so nothing happened. No follow up calls. Nobody gave a toss that we were miles from home with nowhere to stay and small children abandoned. Wretched. As far as AA was concerned we could have died before you did anything. You will never receive a penny from anybody connected with me or my family ever again. Cheers.”

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Posted 7 years ago

“I took out full cover for £13 a month.Noticed they had taken payments of £26 after the first year. They said I was sent notification by post but I wasn't, So, why not e-mail notification? guess that's harder to "loose". Phoned to complain but not interested, membership cancelled.”

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Posted 7 years ago

“FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!”

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Posted 7 years ago

“Very Very poor service, Been passed from pillar to post. AA are a brokers not a insurance. BEWARE ? Claimed for a accident that wasn't our fault, when my car was smashed into, while I was in bed. Still wait for any feed back. from AA 10 days later.”

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Posted 7 years ago

“We want to wait quite longtime for Custermor service.”

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(Car Insurance) - Posted 7 years ago

“all good so far”

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(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 2,016 reviews