The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,059 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Brilliant”

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(Car Insurance) - Posted 7 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

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Posted 7 years ago

“Very good product and 5star rating and very good insurance company”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I recently had a puncture along an isolated country lane. It took 15 minutes to speak to an operator, despite it being midday on a Wednesday and very good weather. I did not know the name of the country lane but was able to give very precise directions to my location. I also impressed upon them that I had my 88 year old mother in the car who was distressed. I was assured that someone would be with us within 40 minutes. Two further phone calls and just under 2 hours later, a breakdown van from a local garage arrived. I wrote a very measured email to complain about the poor response and all that was offered was 3 months free membership, no apology or concern. I have been a member since 1979 but I have now joined a rival service who value their customers.”

Helpful Report

Posted 7 years ago

“found them very helpful when purchasing but have since stopped driving so no long require insurance”

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(Car Insurance) - Posted 7 years ago

“Bought a breakdown policy for a specific vehicle. Called today fir assistance to say they can't help me as the vehicle is too heavy....but happy to provide a policy on this vehicle. I was left stranded with my disabled child! I am absolutely furious! How can you provide a policy for a certain vehicle then tell me you don't provide assistance for that same vehicle? Absolutely disgusted with the AA.”

Helpful Report

Posted 7 years ago

“Took far too long to come out to me when I had broken down. Complained about the service and they upheld my complaint agreeing time to come unacceptable. Letter however just full of standardised cliched statements about not being typical of their standard of service. They said complaint was closed and offered no gesture of goodwill whatsoever (such as reduced premium on renewal). Did not address part of my complaint that they had over charged me for renewal membership over many years because I was a loyal customer. I have learned a lesson: shop around before renewal especially as their breakdown service is poor.”

Helpful Report

Posted 7 years ago

“Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is disgusting wouldn’t allow her to help. Having missed a direct debit payment, which was entirely my fault, the AA decided, instead of trying to take payment again or do everything they could to get in contact with me, they decided to take the entire policy amount of £372 out of my account on January the 2nd. I had not received an email, which apparently they don’t do, no phone call, just one letter which I missed which stated that I missed a payment and I would be charged £12. Absolutely disgusting that they would do that as a policy. What is more disgusting is that when I called up to try and get the money back, even after explaining that the money was for food shopping that month for me, my wife and two children, I was met with it’s not really our problem it’s our policy and all you can do is cancel your policy which we will charge you an extortionate amount for and refund £181?!?!? All because of one missed payment. Happy new year.”

Helpful Report

Posted 7 years ago

“We had an automatic Corsa and could not get it started we tried to jump it ran for a little bit but died quickly. So we called out the AA they said the car was a right off as it was a specific fault with the automatic gearbox we took his word for it. The car site for about 6 months until a friend suggested buying a new battery we fitted the new battery and the car worked perfectly fine we sold the car as we had bought a new one because we believed it was a right off shocking service by what's meant to be a very experienced mechanic would never trust an AA mechanic again.”

Helpful Report

Posted 7 years ago

“The only problem is , like other insurers, they will try to lob on an extra £60 -100 on the premium if you let them do an automatic renewal. You have to call them and stop them, then go back on go-compare and get it again at the normal premium.”

Helpful Report

(Motorbike Insurance) - Posted 7 years ago

“Too little experience to say anything more.”

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(Car Insurance) - Posted 7 years ago

“I had to update my car after four months into the policy, disappointed with the revised premium and the amount of refund offered if I cancelled the remaining eight months (all I am sure covered in the small print) however it still left a bitter taste”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Can't fault any AA services I have experienced.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Absolute waste of time now with green flag more services for less money”

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Posted 7 years ago

“You ripped me off.”

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Posted 7 years ago

“They are very helpful wish you all a merry Christmas”

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(Car Insurance) - Posted 7 years ago

“Shocking service. Left stranded for over 12 hours. Been a member for 29 years. Avoid like the plague.”

Helpful Report

Posted 7 years ago

“Appalling telephone service this morning to update the AA with my new car details that I am purchasing at the weekend! Utterly abrupt and unfriendly. I do less miles p.a. now so he changed it - the new quote came out the same. And there would be no charge. Looking good so far! But I was expecting the quote to come out less so I reasoned that he might as well keep the annual mileage the same if it wasn't be going to be any cheaper, so I asked him to keep the policy at the original mileage. "That will be £25 - how are you going to pay!" Suddenly the "no charge to supply the car details" became £25! That has left a nasty taste in my mouth. Really abrupt, unhelpful, faceless, person..............will never consider using using the AA again ever, for any product. I wouldn't even give them 1 star!!! When policy comes up for renewal shortly the AA is blacklisted...................why is everything a rip off these days??????”

Helpful Report

Posted 7 years ago

“Member over 20 years. Only used couple of times very good service till now!! Recovery is now contracted out. No urgency to recover vehicle took 8 hours even though my husband was having palliative care and needed oxygen. Car then lost for over 24 hrs. Continually moved back recovery time. AA is not what it use to be. Disgusting service! Watch dog here I come!! How many others out there experienced the same? My daughter yesterday (the day of my husbands funeral) is experiencing exactly the same scenario, now over 24 hours for the vehicle to be recovered! Disgraceful service again!”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,059 reviews