The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,052 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,052 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Well to be honest..thank goodness I have.nt had any problems.no claimed etc. The price was good and hopefully it will be the same next year.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“AVOID!!! Waste of money they've used any excuse to not pay out and refuse to call to make you aware expect the garage to call by the time you find out you have to hand hire car back and find your own garage poor customer service”

Helpful Report

Posted 7 years ago

“Abysmal customer service.... I omitted to mention that I had made a query about a claim on previous policy but did not proceed with claim and AA then cancelled my insurance which made it almost impossible to get renewal insurance elsewhere. Despite numerous emails I got nowhere and they even had the cheek to make a deduction from my refund for 'admin'....outrageous!”

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(Car Insurance) - Posted 7 years ago

“I've got boiler cover with them. Thankfully it's up for renewal next month and there's zero chance I'm staying with them. They're actually asking Homeserve to take over. What a joke. Homeserve came out to me beginning of the year, on behalf of the AA. Didn't fix my boiler and was totally disinterested. I'd had no heating etc for about a week. I was due the annual boiler service today 12-6pm. No one turned up. Homeserve hadn't thought to tell me it had been cancelled and neither did AA. Wasted a whole day. I'm sick and tired of shoddy companies like these. Useless. Rude. No morals.”

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Posted 7 years ago

“First class service all the time”

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(Car Insurance) - Posted 7 years ago

“Avoid at all costs!!! I took out home and contents insurance with the AA. A month in to the policy I wanted to add a high value item to the policy. However when I called to add this to the policy they wanted to charge me an extra £200 on top of what I had already paid however when I looked online, including the high value item the total cost was £190 where as the AA were trying to charge me double this!! At no point did they try and resolve this or explain why this is they just expected me to pay it!! It is cheaper for me to cancel the policy altogether and go else where which is what I will be doing! I will not be using their services again!!”

Helpful Report

Posted 7 years ago

“I got a free 1 year cover when I purchased my car. When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website. I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once. They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year But the new option was for 150+£ a year , so they almoust triple it. When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing) Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month So, basically I was getting a higher price. Nice way to treat customers. To confirm, I took the 99£ deal on the and I am an active customer as we speak. Unless I get cancelled for this honest review.”

Helpful Report

Posted 7 years ago

“Great service as always from AA but disappointed that the off ice I needed was closed on Sundays. Waited quite a long time for call to be answered on Monday morning. Very helpful operative who sorted out insurance quickly .”

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(Car Insurance) - Posted 7 years ago

“Always out within an hour. Great insurer and great customer service.”

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Posted 7 years ago

“They were the best quote by £200 .00 plus”

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(Car Insurance) - Posted 7 years ago

“Do NOT GO WITH AA FIND ANOTHER COMPANY. THEY DO NOT HONOUR THEIR AGREEMENTS BUT QUICK TO TAKE YOUR MONEY. HONESTLY DO NOT GO WITH AA.”

Helpful Report

Posted 7 years ago

“i am using the aa for probably one year only as there breakdown cover was a good price(on offer) however as it increases after 12 months I am unlikely to renew and will look elsewhere as I normally do”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I WOULD NOT RECÒMEND AA TO ANYBODY THEY TAKE YOUR MONEY AND DONT HONOUR AGREEMENT ANDVTRY AND PUT BLAME BACK ON YOU...”

Helpful Report

Posted 7 years ago

“no complaints so far but then I have had to make no claims”

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(Car Insurance) - Posted 7 years ago

“Had no need to. Well saticefied”

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(Car Insurance) - Posted 7 years ago

“Easy to use, quick process and cheaper than other options”

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(Car Insurance) - Posted 7 years ago

“AA sold me a battery that was not holding charge and kept going flat after 2 days They would not accept it was the battery which had 3 years warranty Had to buy another from Halfords Battery working perfect now AA selling batteries not fit for purpose and denying liability”

Helpful Report

Posted 7 years ago

“Five hour wait in London for 300 a year membership. Spoke to their call centre and said it is common to have five hour wait. Better off going elsewhere for much better price RAC are much better and will never use AA again”

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Posted 7 years ago

“Very good value”

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(Car Insurance) - Posted 7 years ago

“Thay sell these different covers etc but trust me it will cost you a lot more than you think,green flag I would highly recommend no bs ,honest and reliable ,all the aa cover options are a big scam if you don't believe me wait and find out”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,052 reviews