The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As e person who can not speak due to cancer they make it very hard for me to take out cover l gave permission for my wife to speak for me to them and they still want to speak to me idits was with them for six years and every time had the same problem.the price goes up and up had to phone them then go through the routine again and again gone to green flag much better ray Harold wood essex”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Fortunately I have not needed to.”

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(Car Insurance) - Posted 7 years ago

“I was unable to complete my insurance quote request online, so I opened up the chat box on the page. It took about 90 minutes for someone to respond. The reason that I wasn't able to complete the insurance request online was not outlined online. Dylan, the rep, was rude and dismissive and not interested in helping me find a solution to my problem. At the end of the very unhelpful waste of my time, I commented that the wait times were unacceptable, and I received the reply: First name, you came through to the wrong department. What is it with these people using first names derogatively?”

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Posted 7 years ago

“very pleased with the out come of my windscreen claim speedily sorted out”

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(Car Insurance) - Posted 7 years ago

“We called AA for assistance when automatic gearbox stopped working in our car and the AA representative came within the expected time and towed our car to the nearest Toyota garage as requested. As It was the bank holiday weekend the garage was closed until Tuesday at 08:30 am and as expected the gate to the garage carpark was locked due to this. There were few off street parking spaces available nearby and those spaces were not restricted, Both myself and my fiancé asked your representative to leave our car parked in one of those available spaces, however the AA representative chose not to do this and manually pushed our car towards gate and left if parked there. When my fiancé returned to the Toyota garage on Tuesday 29th at 08:00am our car was missing, my fiancé eventually found it had been removed by Nottingham City Council car pound based in Bulwell. We received a parking fine from them, an additional towing charge form the Toyota garage to the car pound and an overnight stay charge. The total cost £140. I have called you directly and explaining the situation, we were expecting as a very minimum a free of charge service to bring the car to the garage, as explained it was the AA representatives who went against our wishes to leave the car in a nearby parking space. We were charged a tow fee from the City car pound back to Toyota the garage. My fiancé planned on booking our car in with the Toyota garage first thing in the morning (08:00-08:30) and then go to work for the day. Instead it took him a full day to deal with locating our car and bringing it back to Toyota. My fiancé called 3 times onto complains line and 3 times someone hang up on him. That situation caused unnecessary time, cost and stress and as a result I will not be extending agreement and I will be cancelling existing and seeking with my other car recovery company for support.”

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Posted 7 years ago

“Found them efficient competitive and helpful on the phone probably surprising and not what I expected nor possibly yourselves Two tricks I do not like 1 retention of the bank card for automatic renewal they all do this just have to be aware 2Breakdown cover does not include recovery ______but wait a couple of months a and it is offered forva fraction of the headline cost I emphise I behave not had to claim and this of course is the bit of insurance you hope never happens and it is probably the most significantissue”

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(Car Insurance) - Posted 7 years ago

“Had to wait 5 hours for recovery truck, after 5 hour wait they send the wrong recovery truck the driver said his truck is small for my car. Spoke to the manager hopping he would get it right, after another 2 hours wait instead of sending me a bigger recovery truck they send me a AA van for the second time😂 and that’s when I decided to book an Uber and go home. Next day booked day off from work to get the car sorted I called again asking them to send me a recovery truck, and also explained everything that happened previous day and made it clear and specific not to send AA van as they have already been and couldn’t fix my car. And guess what I get after 2 hour wait? Another AA van that when I left my car on side of the road for 3 days. I let you be the judge and make a wise decisions when considering AA.”

Helpful Report

Posted 7 years ago

“I feel they need to be more competitive when renewing their quotes for loyal customers as like myself they will shop around for cheaper quotes”

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(Car Insurance) - Posted 7 years ago

“I was pleased with the service that I received and their quote was £150 less than my previous insurer. Hope it's a good quote in September.”

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(Car Insurance) - Posted 7 years ago

“Excellent service and saved me a lot of money.”

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(Car Insurance) - Posted 7 years ago

“Not good I’m afraid. Had small claim for damage to front of my vehicle. I was told that the AA have no garages in my area, Staffordshire! They asked me to find my own repairer. I chose my AUDI garage since they have all the parts and can repair the safety system if it neededdoing. Fixed a date with AUDI garage and they said they won’t deal with the AA as they have many unpaid bills.”

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(Car Insurance) - Posted 7 years ago

“No problem at all”

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(Car Insurance) - Posted 7 years ago

“Have not had any reason to make a claim so cannot comment on the efficiency”

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(Home Insurance) - Posted 7 years ago

“every thing was as should be”

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(Home Insurance) - Posted 7 years ago

“Great service, pleasant personal sevice”

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(Car Insurance) - Posted 7 years ago

“Simple straight forward and cheaper than my previous insurer that I had been with for the last five years.”

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(Car Insurance) - Posted 7 years ago

“Very good”

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(Car Insurance) - Posted 7 years ago

“You have to phone them to tell them not to renew your insurance automatically which is irritating”

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(Car Insurance) - Posted 7 years ago

“The AA has been helpful with the renewal and reasonably priced unlike other providers I have used”

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(Home Insurance) - Posted 7 years ago

“picked Up our car at 2.30am from a hotel car park after a holiday flight. Drove 5 mins down the road a warning light came on to say we had a flat tyre. My 76 yr old husband found the tyre had a screw in the tyre.He tried to put a temporary tyre on but did not have the tool to unlock the locking wheel nut .For 3 hours we sat in the car needing the toilet .had to go in bushes.we had only had the car for three months I was in tears and cold .we don’t cal the AA for fun Service waiting time horrible .the time before that in our other car we waited 2 hours”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,016 reviews