The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware the 50%+ price increase after year one, and the (virtually) hidden automatic-renewal... coupled with a HUGE (>30mins and still waiting) wait on the customer services line makes this a company that I don't want to do further business with.”

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Posted 7 years ago

“My vehicle broke down 8/5/18 live Lane at lights busy intersection 12 lanes. Was left unattended for nearly 3 hrs.police were involved. No AA recovery did turn up.random AA mechanic passing resolved problem and got me out of danger.AA blaming local garage that was tasked in recovering vehicle. Been member nearly 20 years probably used service 3 times.annoyed to say the least. Alleged being investigated by complaints department.like I say nobody turned up after nearly 3 hrs.”

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Posted 7 years ago

“The AA for me was the most disrespectful insurance provider I have ever had to deal with. Lack of communication and courtesy has put me off when it,s come to the AA. At the end of my term with them, I will take another insurance provider. Jp Butera”

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(Car Insurance) - Posted 7 years ago

“No problems so far with AA, easy to communicate with and clear and precise.”

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(Motorbike Insurance) - Posted 7 years ago

“I have been an AA member for 20 years and they have always provided an excellent service.”

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(Home Insurance) - Posted 7 years ago

“Dismal service from AA. Another disappointing response from AA. Two flat tyres in central London. Drove over a curb on Exhibition Road. By chance I have an electric pump in the car but they are beyond resurrection. AA woman on the phone will not tell me what they will or can do for me. A patrol will come to inspect and then he will tell me if he can get a tyre. I told her that is a waste of his time and mine. I want to know if they can get me a tyre (and if so how much!) but she is adamant. Company policy. How long will it take? 1hr 50mins at 19:35pm in central London on a warm dry May day. Really? I found a guy in East London 'Tyres on the Run'. £130 to deliver and fit a new tyre and fit the spare. Time? 45 mins. Update. AA patrolman was supposed to arrive at 21:25. AA phoned 21:30 to say that a garage called Angel would come to do wat the patrolman would have done and it will be another 2 hours!”

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Posted 7 years ago

“Very poor and evasive when it was clearly their fault”

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(Car Insurance) - Posted 7 years ago

“Have been provided with excellent customer service when I changed my car earlier this year and needed to change the insurance details.”

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(Car Insurance) - Posted 7 years ago

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

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(Home Insurance) - Posted 7 years ago

“Had an irish car insurance policy. Worst customer experience I have ever encountered. This company makes it impossible for you to cancel your policy, stay clear at all costs their prices aren't competitive and their customer care is SHOCKING!!! - expect a minimum of 15 mins hold time should you have a query and don't ever expect a call back. They really really don't care about their customers all they want is your euros!!! Avoid!!!!”

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Posted 7 years ago

“No problems although luckily I've never had to make a claim so far with the AA.”

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(Car Insurance) - Posted 7 years ago

“Twice now I've had to contact the AA. And on neither occasion have they been any help whatsoever. There is a lot of small print in their cover and they always seem to find a reason why they cannot help. I'll be cancelling my membership as it's more like a donation than paying for any kind of service.”

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Posted 7 years ago

“ONE OF THE BETTER INSURANCE COMPANIES, THAT YOU CAN SPEAK TO AND AMMEND YOUR POLICY WITHOUT ANY FAFF.”

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(Car Insurance) - Posted 7 years ago

“Too expensive”

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(Car Insurance) - Posted 7 years ago

“Simple to apply for my insurance , very competitive price, along with the good feeling of dealing with a trusted company.”

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Posted 7 years ago

“Always helpful on the telephone and efficient when needed for a clsim. however it is annoying when each year the premium goes up massively and it is only when you confront them that it is reduced considerably. Why don't the give you the lowest quote in the first instance - most annoying and time consuming.”

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Posted 7 years ago

“I just took out a commercial policy online and later speaking to an AA advisor been advised to take out private policy instead and they give a refund. three months later still waiting !!!”

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Posted 7 years ago

“AA are fantastic Have both cars and house Insrance with them Plus AA breakdown cover. Would highly recommend to others”

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(Car Insurance) - Posted 7 years ago

“very well handled on the phone no problems with the claim settled very quickly would recommend and certainly use again”

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(Home Insurance) - Posted 7 years ago

“Customer service not like the AA car insurance people. Maybe run for AA by an agency?”

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(Motorbike Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 2,016 reviews