The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,059 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

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Anonymous // 01/01/2019

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“Quite happy with AA.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“AVOID THIS COMPANY”

Helpful Report

Posted 8 years ago

“As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery van. I used my own tools and had to show him where the battery was. He couldn't even get it off its stand. Recovery was initially estimated another 2 hours later, and this was then moved to 5am the following day!! Despite calls to the AA letting them know I was a woman on my own, in the dark and did not feel safe. Several phone calls later this estimate was moved to 11pm. Eventually I abandoned the bike, leaving keys to be collected. Some other idiot has just turned up at the breakdown site and says he can't load the bike onto the trailer. I've just been told the new estimate is 48 hours, because I'm not with the bike now, despite being advised to leave it for my own safety and being assured it would be recovered by 11pm. So, after hours of shifting estimates which meant I had to stay with the vehicle, without water, a toilet and a dwindling phone battery, my bike is now left, keys under the tank on a dangerous and busy road and it may or may not turn up sometime over the next two days. Incompetence does not even begin to describe this bunch of clowns. None of them care or communicate with each other, so each person you deal with is worse than useless and disdainful in their indifference. I was not told when requesting recovery that they would not send a recovery van. I was lied to about estimates. I was not told that leaving would mean possibly waiting a further 48 hours. I was told they had prioritised and outsourced the job as I was in a vulnerable position. That too was a lie. To pay for something called a service, which does you the disservice of causing undue stress, wasting your time and complicating the situation at every turn, is an insult and a theft. Things only got worse. Following a call for urgent recovery at 18.20 my motorbike was eventually dumped on the pavement outside my house, with no phone call, at 5am the next day! The top box was left not just unlocked but open, with a £200 helmet inside and the keys left with the bike without my permission. I had to push the bike to the nearest bay and start all over agin to get it recovered to a garage. I had to push it myself to a bike bay. I am still waiting for recovery. Surprise surprise, the estimates keep shifting...here we go again.”

Helpful Report

Posted 8 years ago

“All same,, lies after lies tried all recovery Rac/green flags/ AA never been on time AA is the biggest company in uk but been in situations recommended a friend about aa but the results aa rubbish service first they tell you 2 hour then another 2 hour esy then phone they'll say not far way another 1hour or2 don't matter if you paying over extra every year simply rubbish can't forget waited nearly 8 hours some cold freezing winter with my 2 little kids which is they polley next day couldn't go school for 3 day's but what can I do still with them. .”

Helpful Report

Posted 8 years ago

“Very helpfull on the phone thank you,”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I am giving the rating based on renewal membership. I have been a loyal customer for over 32yrs and apparently a valued gold member and its very rare I have to request a call out to be honest 6 call outs in the past 32 years!!!!! But every year my renewal goes up and I am having to compare prices with other competitors and AA online quotes to find its cheaper elsewhere. Then having to ring the renewal line to haggle the price down again. Personally I think loyal customers should automatically be given a much lower renewal quote instead of having to haggle the price all the time”

Helpful Report

Posted 8 years ago

“Fantastic service been with AA for two years and I don't have any issues”

Helpful Report

(Car Insurance) - Posted 8 years ago

“good price and cover. have not had to claim so can’t comment on that but easy process to buy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I don’t understand why we are paying money to this company with hope to get help when we need. Reported break down at 8.30am and patrol arrived after 8 hours. Every 2 hours AA been moving patrol arriving time by saying you are not in danger so you are don’t have no priority. During waiting time I have tried to find garage where to take my vehicle at the end they took me to my home because garage was shut. Only one plus AA promised to take my vehicle in the morning to my preferred garage. Next morning booked AA at 6.30am and again patrol arrived around 1.30pm. I had a RAC before and never had any problems with them. I think RAC gone have a loyal customer back”

Helpful Report

Posted 8 years ago

“In all satisfied although disapointed that AA would not cover me for a curtesy car while my car was being serviced”

Helpful Report

(Car Insurance) - Posted 8 years ago

“came within the hr and he was very Friendly and helpful.. He managed to sort the problem in no time. It is the 1st time that we have had to call out...WELL DONE AA,I would recommend getting the AA security net. For excellent service”

Helpful Report

Posted 8 years ago

“Highly recommend AA. After my scooter had broken down today I had a brilliant service. I was recovered within 20 minutes of booking the brake down and recovered to a safe place whilst I waited for another recovery truck as other driver did not have the equipment. 2nd driver arrived was told 2 hours but I was recovered within 30 minutes and taken to my chosen garage, after scooter was left at the garage the AA guy waited with me and dropped me off at the train station. I cannot explain how pleased I am with today's recovery and the service received and the communication of both drivers was superb. Thank you once again Daniel Thompson”

Helpful Report

Posted 8 years ago

“Unbelievable the AA lie 4x recovery staff told me a recovery truck will be with me in an hour then the 5th honest one said don’t know when we can get one then the ‘manager’ after 5hrs said can’t get one today could try to get you one tomorrow. They are not capable of providing a recovery service!! Luckily my disabled wife and dog were recovered by my daughter, but my own poor health has suffered badly with 5 hrs on the side of the road in the heat of today and with the stress of being lied to. If you’ve got a contract change it quickly as they can’t deliver what we’re all paying them to do. YOU JUST CANT RELY ON THE AA ANYMORE”

Helpful Report

Posted 8 years ago

“had all levels of cover including breakdown repair cover which should pay £500 towards repair auto gearbox failed and they wanted me to pay £350 to have the gearbox removed and inspected by an independent engineer despite the car being at a Land Rover specialist if they declined the claim then I would be out of pocket by £350 also the recovery driver declined to drop my wife off on the way to the repairer despite the fact that it would have been on his way, so left her to walk home alone, the vehicle was dropped at the repairer out of hours the recovery driver left the drivers window open and hazards on, this killed the battery and as it also rained the interior was drenched! Complaint dept offered me £50 previously they had cancelled a recovery driver for no apparent reason in total it was 8 hours before they attended my wife and again gave us £50!! completely useless and uncaring... I have cancelled my membership, I had been with them for over 9 years”

Helpful Report

Posted 8 years ago

“I took AA membership two years ago. This year I was busy with matters relating to moving house and did not attend to the automatic renewal of membership subscription to which I had apparently agreed. I was also slow to attend to documentation sent to me. I was aghast to note the price hike for membership. This seems to be the way they do business - they just take money and hope you won’t notice. I will never use them again.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I am AA member my car is breaking down I call to AA they say me we are wait for 55 minutes after 55 minute I call again thay say me after 45minutes after 45minutes I call again thay say me you have to wait we are busy so I am waiting about 4hours and no one her I don't know wat time they are coming”

Helpful Report

Posted 8 years ago

“Find that AA is very efficient and offers a good price both on car insurance and breakdown cover”

Helpful Report

(Car Insurance) - Posted 8 years ago

“After a recent RTA they were quick to get mme back on the road and kept me upto date whilst my car was repaired”

Helpful Report

(Car Insurance) - Posted 8 years ago

“BACKGROUND INFO: I joined the AA in 2008 so I was a longstanding, Gold card carrying loyal customer and this time last year, I bought a new car and informed them to transfer the policy ... Three days later they charged me for cover on the old car! Also, when I saw the charge, I noticed it had crept up fro £20 to £33pm! I shopped around and found I'd still get the £20 IF I was a new customer and could also get a similar deal with other companies so I complained. They apologised and said they didn't want to loose me and offered to finish off the next 5-months at £20 PLUS to have the next policy run at that price. So you can imagine my outrage when I saw they took £33 in April of this year! Worse than that though. They've ignored my emails and although 2-different people have spoken to me and made promises to refund nothing happened! In fact they took another £33 in may AFTER I cancelled! The last one I spoke to said I'd get a check for that £33 and a refund of the previous £13 but what happened, NADA, ZILCH, NOTHING. Luckily, I got my bank to claw the £33 back so what do you think ... Crooks or incompetent?”

Helpful Report

Posted 8 years ago

“Brokediwn at 14:06. Has been told hwlp on the way before 15:00. Patrol called around 1500 and said that I am in a danger situation so I was told to call control again. I have been told by control, recovery will be in around 30 minutes? Again... no one arrived and I have been told there was accident on M4. Phoned by control again and said another 20-30 minutes.. but waited for nothing. Recovery arrived at 17:53. Then we were dropped off at membury services for another recovery to take us to the garage. Was told it would be 21:20. I have been informed by control it would be 22:00. It is 22:10 now and still waiting.. What the F#@¥.. 8 hours and still waiting...”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 2,059 reviews