The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

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“3 hours for a puncture, had time to buy a new tyre, when they turned up they couldn't fit it despite call centre specifically confirming they could do so. They ended up calling a local service who were there in 30 mins which I was made to pay for. Total fiasco.”

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Posted 7 years ago

“They are exactly the same as everyone else. They lure you in with a competitive quote then after the first year it shoots up. You shop around and tell them you have a better quote for the same cover. They then cut their quote to try and keep your business. No! is the answer, you should have given me that quote in the first place. Don't worry though, my new company did the same the next year. Back you go to the original company 'til next year. They should all give you the cheapest quote in the first instance, not try it on.”

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(Car Insurance) - Posted 7 years ago

“was the best value for money at the time”

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(Car Insurance) - Posted 7 years ago

“Needed to change policy part way through and needed to have two cars insured for a short time. Operator gave excellent and informative advice and made the process so easy and went out of way to give advice and work around issues we had. Excellent service.”

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(Car Insurance) - Posted 7 years ago

“Can't recommend the AA enough superb customer service , excellent breakdown service when you need them doing every thing to get you back on the road as quickly as possible, and if it's within your budget I personally wouldn't be without break down service parts and cover, outstanding value for money, and take a close look at the AA car insurance great value to .”

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(Car Insurance) - Posted 7 years ago

“I still don't have my car back after 6 weeks. Communication with the AA and with the garage have been poor.”

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Posted 7 years ago

“just required an alternative quote for motor insurance and the AA met my needs at the time.”

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(Car Insurance) - Posted 7 years ago

“Whilst modifying my policy mid term (different vehicle) it would appear that the original insurance criteria was changed without any discussion or notification”

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(Car Insurance) - Posted 7 years ago

“competitive prices, good service.”

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(Car Insurance) - Posted 7 years ago

“The person i talked to was very good at answering my questions. The quote was the best out of 5.”

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(Car Insurance) - Posted 7 years ago

“Excellent insurance cover and would recommend”

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(Car Insurance) - Posted 7 years ago

“Gearbox failure, wheels kept locking and car dangerous to drive. Impolite lady over the phone when called for help Anxious and grumpy AA assistant that presented to the scene. Offered nothing until I asked to at least be escorted to the nearest service for assessment of the vehicle. Full policy on 2 cars for 3 years with no claims and the AA would not cover not even a penny on the replacement of the gearbox. Called next day to cancel policy and the operator didn't even bother to ask why, Not worth the headache.”

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Posted 7 years ago

“I thought that I was dealing with the AA organinisation instead I git saddled with a greedy unhelpful Insurer. Their policy was NO less expensive than the one I had before.....I regret changing insurers as my previous insurer in the end reduced the renewal quote. All in all a BAD experience.”

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(Car Insurance) - Posted 7 years ago

“An absolute rip off of a renewal price, auto-renewed”

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Posted 7 years ago

“Excellent product competively priced good support and service.”

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(Home Insurance) - Posted 7 years ago

“I have been a member for over 20 years and on the rare occasion that I have called on the AA the patrolmen have all been very helpful. However on my last call out 3 years ago it took over 2 hours to attend. Yesterday, 3 miles from home on the very busy A47 my MGB suffered a complete electrical failure at 2.35pm.I called the AA, explained the situation and was told I would be seen by 3.50pm. She then stated this may be extended by another 3 hours! I explained I was elderly with a heart condition and she promised I would be shown as urgent priority and seen within an hour. This did not happen and I rang again and eventually got through after being cut off. I was told I was marked as priority but could not be seen before 7.30pm. I said this was totally unacceptable and why had I not be rang about this delay. He said nothing could be done and I told him I was left with no option but to abandon an expensive car and walk over 3 miles home along a busy A road without pavements. I arranged for them to collect me at my home after 7.30 in order to hopefully retrieve the car. However a local patrolman did spot my problem and rang me just before 6pm. to say he was at the car. He then had to return to my home to collect me. We retrieved the car and trailered it home. I was later able to diagnose the fault as a failed relay which had been renewed 2 years ago. The AA used to be an excellant organisation but after endless ownership changes it has cut its staff to the bone to maximise its profits and to hell with its customers. I shall not be renewing”

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Posted 7 years ago

“Good value and good service.”

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(Home Insurance) - Posted 7 years ago

“When I wanted to get in touch with them on the phone i had to wait at least 3 quarters of an hour before someone answered the phone.”

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(Car Insurance) - Posted 7 years ago

“Absolutely brilliant, I saved over 200 pounds on my car insurance with the AA. Would definitely recommend them.”

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(Car Insurance) - Posted 7 years ago

“Absolutely horrific experience with the AA. I have used AA many times before not just car insurance I have used them for my business van insurance and also travel insurance every single time I travel. I opt for AA as they are a large company and reputable or so I thought. I made a claim on my insurance policy as my engine sustained water damage through no fault of my own. I called up gave all my details and information and was asked many questions which was absolutely fine. I have neva ever in my life mad an insurance claim on amy policy so this was all new to me. I pay my insurance premium in full for the year every single year, if the damage sustained was a small repair I would of paid for it myself as opposed to claiming on my policy. Firstly they explained if the cars repairable they will give me a courtesy car.. if not I do not get a courtesy car.. ok. Next they put there approved garage repair centre in touch with me and they arrange a day to come out to assess my car. The day comes im assured 3x the person is on there way. Its after 6pm and still no sign I get a call saying the guy had many ppl to see can they come tomorrow. Im self employed took the day off for this and they ask can they come tomorrow I was absolutely blown away. I rescheduled for the following week they assessed and say the cars a right off! surely thats it right? No 2 weeks go by I hear nothing from anyone. No update. No call. Nothing at all. I call them and Im told there sending the same garage out again to assess my car yet agen, when ive been told its internal engine damage so to send them agen would be pointless as they cannot Remove the engine. The guy from the approved garage was perplexed why AA sent him out agen for yet more pictures. Again after this weeks go by and nothing. I have to call them for an update. Nearly 3mths with no car not one time have I received an update call if I never callex up I would never know what is happening. Worst insurance company I have ever dealt with”

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(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 2,016 reviews