The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,016 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

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Clerk Ray

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My van driver is currently waiting for the 3rd AA driver to have a punctured tire to be changed over, and he is waiting in the car for nearly 6 hours now... Well done AA!!”

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Posted 7 years ago

“A very good satisfactory service.”

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(Home Insurance) - Posted 7 years ago

“My only complaint is that if I allow them to automatically renew the policy, they always try to lob another £60-70 on to the premium. I simply do a go-compare search and purchase the policy at the premium offered, which is around £80 per annum. An auto renewal costs around £150.”

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(Motorbike Insurance) - Posted 7 years ago

“Car wouldn't start and the AA came within 20 mins at 3am”

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Posted 7 years ago

“My husband was left for 5 hours from 10pm in minus temperatures last night .with a non repairable puncture, in a stupid new car with no spare... (another brilliant car manufacturer money saving idea I expect )After 2am a non AA van came (having first been sent to completely the wrong address across town by AA call centre) only to say he couldn't fix, but AA would not relay. They made noises about a tyre servicing van in the area which never materialised...finally At 3am (5hrs after first call) He was told to notify police where the car was, and to get a cab home....£70, and I'm not holding my breath on a refund....and they assured him someone had been booked to help between 11 and 12. Am. He arrived home at 5 am, and had to find a way back to the car (over 50 miles) by 11am. No offer of a cab back! I drove him since he had only 3 hrs sleep, and he rung on the way...nothing was on record as being booked. Got to car, took wheel off...no one came, so took wheel to garage for new tyre....no one came...eventually sorted the car on our own, 14hrs after he has first requested help, ironically using an x-AA van to get there, take tyre to garage etc. Will be cancelling after over 20 yrs, and putting in a formal complaint and request for full refund. .....when We've both calmed down a bit! We now know AA have sold off almost all their vans and recovery lorries, to try and save money.....and surprise surprise, are no longer reliable, in fact pitiful service with incompetent call centre...and don't get me started about having to ring every year when I get the letter saying the price has pretty much doubled....nasty trick.”

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Posted 8 years ago

“Really reliable fast service always helpful”

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